Business Profile

Timeshare Companies

Vida Vacations

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Complaints

Customer Complaints Summary

59 total complaints in the last 3 years.
4 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/09/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Was promised access to a membership for 2 years and I have the contract providing this, but the membership was revoked.
Business Response
Date: 08/17/2023
August 17, 2023
Better Business Bureau Dispute Resolution Department ******-*******-*************
CASE REFERENCE ID#********
To whom it may concern:
Thank you for bringing this matter to the attention of Limitless Vacations.
On August 11, 2022, the Complainants purchased a travel vacation membership with Limitless Vacations - at the Vida Vacations Resort in the ************.
The Complainants membership is a Tier 2 level membership. This indicates that the Complainants Resort Weeks are valid for 2 years only. (See attached Clause initialed by the Complainant).
Limitless Vacations pays for the first year of membership on the day of purchase. Thereafter, if members wish to continue receiving all the benefits of the membership, an annual renewal fee of $199.00USD is required.
As is indicated on the Complainants Purchasers Acknowledgement both in the first paragraph that states: Member must be current with their annual dues to participate in the Limitless Vacations Membership Program. (See attached Purchasers Acknowledgement signed by the Complainant).
In addition, it further states in the last clause of Page 1 of the Purchasers Acknowledgement indicating that the fee for the annual dues is $199.00USD per year and are payable on the anniversary date of the Enrollment Application date, and is initialed by the Complainants.
On August 11, 2023, since Limitless Vacations did not receive a payment for the renewal of the Complainants membership, the membership was terminated.
If the Complainant wishes to renew the membership, the Complainant would need to contact Limitless Vacations directly and there is a reactivation fee of $200.00USD plus any past due renewals to reactive the membership.
Limitless Vacations offers its gratitude for the opportunity to clarify the facts in this matter.
Respectfully,

Limitless Vacations
Initial Complaint
Date:06/22/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We were told it was not a timeshared presentation. I hesitated but decided to attend the meeting at the Vidanta resort in **************, ****** ****** on July 11, 2022. They said the package cost 24k, then it went down to 12k, then 8k. It sounded like a timeshared, so we declined. After 6 hours the manager became rude and started saying Yes its all about the money. They moved us to another table. A lady started talking about a membership that cost 4k with free one week vacation, discounts on hotels, flights, etc. I had trouble understanding her so another very nice guy came over and explain the membership. He said you only have to pay $199/yr and youll have full access. He said the 1st year is covered and youll start paying the 2nd year. Around March 2023 I called to obtain information about the cruises. They gave me a quote of about $550. I declined to buy it because I wanted to compare it to other sites. There are no savings with limitless vacations. I compared hotels, flights, and the cruises. During the 1st year, we were unable to travel and utilize the free vacation, so today 6-15-23 I am trying to pay the $199 to use the 1-week free vacation later in the year. I was unable to log into the account (not surprise), so, I called *************. I was able to log into the account, but I cant renew the membership. The person tells me the benefits and ALL the savings. Then I asked how come I cant renew the membership. He says you have to call in. For me to keep my account current. I have to pay $2,899. I relayed the information that was provided to me, and he said, maam this is not up to me, its management. I said OK and told him I will be speaking with my husband. These guys took advantage of me and now they want more money, which that was not the deal and no where in the contract that was stated. There are no savings this company is a SCAM! I know is a long shot but I would like the 4k that I paid. they have been calling nonstop
Business Response
Date: 07/04/2023
July 3, 2023
BETTER BUSINESS BUREAU Dispute Resolution Department ******-*******-*************
CASE REFERENCE ID#********
To whom it may concern;
Thank you for bringing this complaint to the attention of Limitless Vacations.
On July 11, 2022, the Complainant and the Complainants partner initially attended a sales presentation at the Vida Vacations Resort in Puerto Peasco but chose not to make a purchase. After leaving this presentation, they were invited to attend a sales presentation with Limitless Vacations. The Complainants chose to purchase a travel membership with Limitless Vacation.
Limitless Vacation is a web-based travel membership with numerous benefits. *********** pays for the first year of membership. Thereafter, if members choose to remain with the membership and the benefits, they need to pay the annual renewal fee of $199.00USD.
On January 1, 2023, the Company changed the online option for renewals. Now, all members must telephone Limitless Vacations if they wish to renew their memberships. *********** also implemented a new option,whereby members can pay an upfront fee of $2,899.00 for a multiple year membership, and this would lock in the annual renewal fee to $49.00USD/year. Additionally,they would receive additional benefits with this promotional renewal plan. (See attached Terms and Conditions Clause). However,this is only an option. If members do not wish to take advantage of this new renewal plan, they can still pay the annual renewal fee of $199.00 and will have all their original benefits as outlined in the Purchasers Acknowledgement.
It appears that the Complainant misunderstood the new renewal option. Upon receipt of this complaint, a ****** Services Representative emailed the complaint and explained the 2 options for renewal.
In the complaint, the Complainant commented on receiving a quote for a cruise of $550.00 but failed to elaborate on the details of the cruise the quote represented. The Complainant further added that having compared the LV cruise price to that of the price on the cruise line-there were no savings. Again, not sure what the Complainant was comparing? As part of the benefits of the Complainants, they receive $2000 cruise rewards each year which may be applied in part towards the cost of any cruise on the LV website. This would provide a further discount on the savings already obtained on the cost of a cruise with Limitless Vacations. So,having said that, the quote of $550.00 could possible be less by applying a portion of the Cruise rewards.
Limitless Vacations has a price guarantee, and if its members find a lower price for a cruise, hotel, or resort, for less of an advertised price elsewhere, Limitless Vacations will match the price. The items must be equal in comparisons as noted below:
Best Price Guarantee Terms & Conditions
1. Best Price Guarantee.Best Price Guarantee valid for up to 24 hours after booking. A lower rate than our combined value must be found within 24 hours of booking and verifiable proof is required of public availability of such a lower rate.
2. Must be "Apples to Apples" Comparison. The Best Price Guarantee is available only for identical products and must meet the comparison criteria as outlined below within each product purchase category. Valid on prices advertised and offered to the general public.
The Complainant has not responded to the communications efforts of the ****** Services Representative. The renewal date is approaching (July 11) if the Complainant wishes to renew the membership. Otherwise, the membership and all benefits will terminate. The Complainant may renew at a later date but will be required to pay an Activation Fee in addition to the annual renewal fee.
The Complainant is requesting to be refunded the initial purchase price. Unfortunately, as per the Complainants signed and initialed Purchasers Acknowledgement (See attached), it clearly states:
I/We may cancel the Limitless Vacations ******ship at any time, but my initial membership participation fee is non-refundable.
Limitless Vacations is not in breach of the signed Purchasers Acknowledgement signed by the Complainant and is willing and able to provide the services indicated in the Purchasers Acknowledgment.
Respectfully,
Limitless Vacations
Initial Complaint
Date:04/25/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In March of 2021 we purchased an exit product from Vida vacations that included Limitless Vacations. When we returned home and finally received the Limitless Vacation package, we realized that the product we purchased really didn't exist. We tried to get our money back, but were informed that while we could cancel the contract, we would not get our money back, so we have tried to use what we purchased.Our SIGNED contract says that we will get 2 weeks per year at a maximum of $299 and 30 preimium weeks starting at $299. At resorts, condos and villas worldwide. The problem is that these weeks don't exist. I have been trying to use this worthless product for over two years and have never found one. Every time I complain about it, I just get the run around and told that the inventory always changes and I just need to keep checking. I checked yesterday (4/18/23) and still haven't found a $299 week. I think 2 years of constantly checking is adequate time to verify that the product doesn't exist and I want my money back.
Business Response
Date: 05/04/2023
CASE REFERENCE #********
To whom it may concern:
Thank you for bringing this complaint to the attention of Limitless Vacations.
On March 11, 2021, the Complainant attended a sales presentation with Limitless Vacations at the Vida Vacations Resort in *********. The Complainant purchased a travel membership with Limitless Vacations.
The membership provides the Complainant 10 Resort Weeks for a term of 10 years at any of the Vida Vacation Resort destinations. These weeks are to be reserved by contacting the Vida Vacations Reservation Department.
In addition, the Complainant has 2 Weeks every year priced at a maximum of $299.00USD per week and 30 Premium Week starting at $299.00 and higher. The membership also provides the Complainant with 1 Complimentary Week to also be used at any Vida Vacations Resort destination. These weeks are to be reserved with Limitless Vacations along with any and all other benefits. The Complainants had a special authorization to use the Complimentary Week outside of the normal May to October stipulation as per the Purchasers Acknowledgment (See attached).
On April 20, the Complainant telephoned Vida Vacations ********************* inquiring about the availability of the weeks in the membership. The agent reviewed the membership provides 10 Resort Weeks with Vida Vacations and 2 Weeks at $299 and 30 Premium weeks. The Complainant wanted further information about the renewal of the membership, and thus was transferred to LV.
On April 29, the Complainant telephoned Vida Vacations about the membership package that was to be sent. The agent explained the membership is a web-based membership, therefore, there is nothing to be sent. The Complainant understood.
On May 16, the Complainant telephoned Limitless Vacations to reserve the Complimentary Week in March of 2023 and was told there was no availability. The agent informed the Complainant that this week is to be reserved between May to October 150 days prior to check in date as per the Purchasers Acknowledgment. The Complainant emailed a document indicating may be used in Red Time, but the document was blurry and the contract # was cut off. However, Vida Vacations sent an approval letter that had been approved at the point of sale.
On May 22, the Complimentary Week was reserved for March *****, 2023, at the Grand Mayan Resort in *********.
On July 12, the Complainant telephoned Vida Vacations requesting to cancel the membership because they could not find any availability for accommodations in ******** or **********, using the $299.00 weeks and was told by LV there is no availability.
On July 14, a ****** Services Representative spoke to the Complainant, reviewing how the inventory becomes available and differentiated between the hotel / resort availability. The Complainants are members with ******************** and originally purchased with the ability to drive to the resorts on the coast. The Complainant purchased the Limitless Vacations contract to gain access that has become very difficult to book with the ******************** timeshare. Thus, the frustration when told by the concierge there is nothing available and difficulty finding weeks online.
The Representative reviewed the webpage for nearly 40 minutes to navigate between hotels, resorts and the $299 or Premium Weeks access. The Complainant appreciated the call.
On July 25, the Complainant spoke with the Representative once again, to revisit he webpage to compare notes. The Complainant then understood that the $299 weeks may not always be available in ********,or the ********** coast and it was agreed the real value in the membership is with the 10 Resort Weeks. There was also a question regarding bidding for vacations in the Marketplace and it was demonstrated that there are some resorts close to ***** so that the Complainant could stay when visiting family.
On December 23, the Complainant telephoned to change the check-in date to a Thursday and was advised check-in days are Friday to Monday.
On January 28, 2023, the Complainant contacted Vida Vacations to arrange the complimentary shuttle service for the stay in ********* in March.
On March 10 the Complainants arrived at the Grand Mayan resort in ********* and were upset about having to pay a federal tax which all guests pay in ******,citing being told there would be no other charges.
On March 24, the Complainant telephoned Vida Vacations looking for the $299 weeks. The agent referred the Complainant to LV as only the Resort Weeks are booked with Vida Vacations.
On April 18, the Complainant telephoned Vida Vacations to inquire when to reserve weeks for April **** at the Vida Vacations Resort at the Puerto Peasco destination,and what the cost was for a One Bedroom or a Studio unit.
In the Complaint, the Complainant states that there is never any availability for the $299 weeks and that these weeks do not exist. This is a false statement. As was previously discussed at length with the ****** Services Representative, all weeks are based on availability (See attached Clause) and fluctuate constantly.
Upon receipt of this complaint, a ****** Services Representative went on the website and searched for random $299 weeks at various random locations. Attached are the examples found at that time.
As per the Clause (page 2 of the Purchasers Acknowledgment) which states: I/We may cancel the Limitless Vacations ******ship at any time, but my initial membership participation fee is non-refundable.
Limitless Vacations is not in breach of the signed contract and is able and willing to continue to support the Complainant as per the language of the contract. Limitless Vacations thanks you for the opportunity to clarify the facts in this matter.
Respectfully,
Limitless Vacations
Customer Answer
Date: 05/09/2023
I am rejecting this response because: My husband and I purchased a membership from Vida vacations/ limitless vacations while in ****** in March of 2021. When we returned and finally received the package from Limitless, we discovered that the membership wasn't what we were told. Our contract says that we are supposed to get 2 weeks a year at a maximum, of $299, but we have never been able to book one of those weeks. They are never available. I was told I could cancel my contract, but I would not receive a refund. I was told I needed to talk to the company in ******. We returned to ****** in March and asked them about it. They informed me that the limitless vacations portion was separate from the Vida portion and that they needed to provide with the two weeks. I have been getting the run around from both these affiliated companies for two uears . They keep wanting me to renew my annual membership, but they are not giving me what is in the contract. Their excuse is that inventory is always changing and I just need to keep checking. I think two years is long enough to check. I just want my money back,.
Initial Complaint
Date:04/18/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a timeshare from Vida Vacations expecting to have access to the entire resort minus the Grand Luxx exclusive areas. I specifically asked the question about access during our purchase as we were staying in the Grand Luxx and wanted to ensure that future service would be equal. I called today to make a reservation and asked the question of the person I spoke to, and she informed me I would not, that I would only have access to the Mayan area which is very limited and not what I expected with my purchase. I am asking Vida Vacations to fix this and not say things during the presentations that is not true.
Business Response
Date: 04/26/2023
April 25,2023
Better Business Bureau Dispute Resolution Department North Central *****
COMPLAINT REFERENCE ID#********
To whom it may concern:
Thank you for bringing this matter to the attention of Vida Vacations.
On March 12, 2023, the Complainant registered as a guest at the Vida Vacations resort in the ************, ****** as an exchange with the Complainant using their timeshare. The Complainant was registered in the ****************** Upon check-in at the resort, the Complainant was invited to attend a sales presentation with no obligation to make a purchase.
On March 13, the Complainant attended the sales presentation at the Vida Vacations ****** and chose to purchase a vacation membership for Lodging Rights and Services in the Kingdom of the Sun division.
All purchases undergo a recorded Verification process to ensure that what was promised in the sales presentation is indicated in writing in the signed contract. (Attached is a copy of the Verification process).
On April 19, the Complainant telephoned the Vida Vacations ********************** requesting to reserve for 10 adults and 1 child at the Puerto Peasco resort. The agent offered to reserve 2 weeks in a 2-Bedroom Master Suite and a *********** ****** unit).
The Complainant inquired about access to the pool areas of the resort and mentioned she was promised during the sales presentation to have access to all of the resort. The agent reviewed that members have access to the pool areas specific to the hotel they are registered in but have full access to all restaurants and common areas of the resort. The agent also suggested they could discuss the matter with the ************************** upon their next visit to any of the Vida Vacation ******s.
Since the Puerto Peasco resort is a small resort, the agent offered to make the reservation in Nuevo Vallarta where the Mayan ************ are much larger and would also have access to the Beach Club. The Complainant declined citing they were waiting for their passports and not sure when they will be able to travel and would call back when ready.
However,interestingly, the Complainant called back the same day and made reservations in Puerto Peasco for June *****, 2023, June 25-July 2, 2023, in the Mayan Palace ******s and for the ************ resort in **************** the Complainant reserved for October ****, 2023.
In this filed complaint, the Complainant indicated that the question of access wanting to ensure that future service would be equal. Regardless of which hotel division a guest is registered in, all guests are treated with the utmost quality services. There may be additional benefits associated with the ****************** that are not available with the other resort brands.
In regard to the Verification process, it was clearly reviewed with the Complainant that when paying the Use Fee of a Sister ******* the use is limited to the pool areas and amenities of the Sister ****** reserved (See attached Verification Checklist).
Furthermore,as per the signed contract recitals of the Complainant which states:
Clause 9.1 G:
This contract relates only to Members use of the vacation units and the portions of the building(s) referred to in Recitals IV of the contract.
This contract relates only to the ****** identified herein, obligates only the Company that is part to this contract and does not confer on member any rights with respect to any such other developments.
In addition, as stated in the signed contract recitals, Clause VII which states:
Company will not be responsible for any verbal offers,representations or promises made by anyone, or for any verbal or written offers, representations or promises made by third parties.
In addition to the latter clause, during the Verification process, all members are asked if there were any promises, oral or written, that are not contained in the contract, and the Complainant verbally indicated NO.
This substantiates Clause 9.1B which states:
B.- Member acknowledges that Member is signing this Contract of his own free will, has not been pressured in any way, and has not received or relied on any promise, offer or inducement of any kind, oral or written, not set forth in this Contract.
The Complainant is totally welcome to visit the ************************** upon arrival at the Puerto Peasco resort in June to further discuss this matter.
Vida Vacations thanks you for the opportunity to provide and clarify the facts in this matter.
Respectfully,
Vida Vacations
Initial Complaint
Date:04/11/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Im writing to request a refund for Membership Contract ICE13666 in the amount of $10,150 which was executed/paid on 7/10/2022. There were multiple vital selling points misrepresented by our sales agent: 1.2 weeks per year at a maximum price of $499 USD: Our agent opened the Limitless Vacation website and in no uncertain terms indicated that this deal applied to ALL hotels/resorts listed on the website (studios to 2-bedrooms). This is NOT the case. In reality, these rates apply to a select few properties that are of low quality and located in undesirable locations. This was our primary selling point and we were mislead.2.30-40% points back on all Limitless Vacations purchases: Our sales agent explained (we have in writing) that if we were to spend $600 on the Limitless Vacations website, for instance, wed receive 30% of the purchase back in the form of points that could be used on future purchases. So $600*30% = $180 to apply to future purchases. This is NOT the case. I made a purchase on this website and received about 1 point per dollar spent. However, each points trade in value is only worth about 1 cent. So on my $**** purchase I earned **** points that equal about $15 of credit a far cry from the $*****30%= $450 credit that was promised. This was also one of the main selling points, and we asked many questions on this as it appeared too good to be true, and our sales agent insisted on this high trade in value.3.The final main selling point was that we could sell our vacation weeks on Airbnb, VRBO, etc for a profit. This has proven to be far from the truth. Weve had multiple listings live on both sites for months, and have received absolutely no interest. Our prices are set at breakeven at this point, and still nothing. Furthermore, there are other listings being offered for the same resorts at MUCH lower pricing than were able to offer at breakeven, so we will NEVER be able to sell these without a loss.
Business Response
Date: 04/20/2023
April 19, 2023
Better Business Bureau Dispute Resolution Department
RE: REFERENCE CASE ID#********
To whom it may concern,
THIS MATTER HAS BEEN RESOLVED.
Thank you for the opportunity to respond to the complaints filed by the Complainant indicating in the above Case #.
On July 10, 2022, the Complainant attended a sales presentation at the Vida Vacations Resort in the ************, ******. The Complainant voluntarily chose to purchase a travel membership with Limitless Vacations for the purchase price of $10,150.00USD.
At the point of sale, the Complainant took advantage of a special one-time reservation promotion using the Complimentary Week of the Complainants contract. The promotion being for the Complainant to pay $250.00 when the reservation is requested, and this fee will be a resort room credit upon their stay at the chosen Vida Vacations Resort. ******s are permitted to make any changes beyond 90 day of the check-in date, otherwise, if within 90 days of the week the fee will be forfeited. This reservation is currently scheduled for May 27-June 7, 2023, at the Vida Vacations Resort in the ************.
Upon receipt of this complaint, a ****** Services Representative contacted the Complainant and offered a compensation and a resolution to the grievances. The Complainant has agreed to the proposal and Limitless Vacations is in the process of providing the agreed upon contingencies.
We thank you for the opportunity to provide an update and the resolution to close this matter.
Respectfully,
Limitless Vacations
Initial Complaint
Date:04/06/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My husband and I visited a Vida resort and were offered discounts at the resort if we attended a "meeting" on 12/14/22. We accepted solely for the discounts, although we were sceptical about what the meeting would entail. We were offered the following: - 10 resort weeks at any Vida resorts over 10 years - access to an online site, which they called the "hotel club" where we could get week-long stays for $499 - a "complimentary' resort stay at their grand bliss if we reserved now for $350, and then this $350 would be applied as food and drink credit at the resort. - ten cruise certificates - four $500 gift certificates, which they said could be used for flights, hotels, resorts, cruises This was offered to us for $9,100. We approved, seeing we were told that we could sell our resort weeks through Airbnb and VRBO, and that they assist in publishing and handling the bookings for buyers who chose to do this. After doing some math and looking into listings from other buyers, we determined that we could make our money back by selling all of our resort weeks. We made it very clear that we wanted to do this, and we were told that they would send us an email to assist us with this after 30 days when our account became active. Selling our weeks, we could then utilize the hotel club and the $500 certificates immediately for my husband's business travel, and all of the other stuff was simply a bonus. We were also told we could finance the loan for 0% interest for 21 months. To our surprise, this financially made sense, so we went about the funding process. The problem is that we learned after receiving several letters that this is an open-ended loan with an interest rate now at *****%. It is also for the amount of $9,100 when it should have only been for $8,750. We also learned after calling Vida when we never received their email that they do not assist you in listing and selling your weeks. Finally, the gift certificates they gave us are not gift certificates at all.
Business Response
Date: 04/07/2023
April 7,2023
Better Business Bureau Dispute Resolution Department North Central *****
REFERENCE CASE ID#: ********
To whom it may concern:
Thank you for bringing this matter to the attention of Limitless Vacations.
On December 14, 2022, the Complainants attended a sales presentation at the Vida Vacations Resort in the ************, ****** and purchased a travel membership with Limitless Vacations. The purchase price of this membership was $8,750.00USD.
The purchase was secured by a loan with One ************ (OAB) and was applied and approved on the website of OAB. When the loan request is approved, the applicants are to read and indicate on the webpage that they have read and are in agreement with the terms and conditions. This would include OAB interest rates, term and type of loan being applied for and approved. OAB charges a commission fee of $350.00 to process the loan application. Limitless Vacations is not a party to any loan agreement between the member and a third-party lender, and has no obligation, responsibility or liability of any kind related to any such loan agreement.
The Complainant is correct in itemizing the benefits they have access to with the membership. The Complainants have a secured reservation using their 1 Complimentary Week of their membership for October *****, 2023 at the Vida Vacation Resort in Nuevo Vallarta. The Complainant paid $350.00 which will be applied as a credit to the guest room for food and beverages. (The Complainant has provided a copy of the reservation request form).
The Complainant also received four (4) Certificates with *************** (an independent Company from Limitless Vacations and Vida Vacations) each providing $500.00 Vida Dollars (electronic monies). As it is clearly stated on the Certificatesthe Vida Dollars may be used as a partial payment towards any travel item on the *************** website for cruises, non-Vida Vacations *************** and more. These Certificates have a 12-month expiration date from the date of issuance.
The Complainant claims being told an option was to rent out their Resort Weeks through Airbnb or VRBO to recover their monies for the purchase. Neither Limitless Vacations,its agents nor Vida Vacations assist in the rental of members weeks and do not recommend purchasing a membership for this purpose.
On January 23, 2023, the Complainant telephoned Vida Vacations to inquire about renting the Resort Weeks as these weeks must be reserved with Vida Vacations. The Complainant was informed that the Complainant would have to make a reservation,and then offer the paid week to a third party, and Vida Vacations would not be responsible for any loss or damages.
On January 26, the Complainant telephoned Vida Vacations inquiring if there were better quality photos of the resorts other than what was on the website. The agent indicated that was all that was available and also reminded the Complainant the Vida Vacations does not assist in any manner to rent weeks for members.
Furthermore, in the Complainants initialed Enrollment application, it clearly states that:
Neither Limitless Vacations nor any of its affiliates or agents assumes any responsibility for any promises, oral or written, beyond what is contained in this Enrollment application, the Purchasers Acknowledgment and the Terms and Conditions and I/we hereby confirm that no such promises, oral or written, have been made by Limitless Vacations, the marketing entity, any of their affiliate or agents, or any other individual or entity. (See attached Enrollment application).
On April 1st, the Complainant telephoned Limitless Vacations to cancel the membership. As per the signed and initialed Purchasers Acknowledgment (See attached) which states:
I/We may cancel the Limitless Vacations Membership at any time, but my initial membership participation fee is non-refundable.
Limitless Vacations is not in breach of the signed Purchasers Acknowledgement and is willing and able to provide all benefits as stated in the language of the contract.
Limitless Vacations thanks you for the opportunity to provide clarity on the current facts in this matter.
Respectfully,
Limitless Vacations
Initial Complaint
Date:04/06/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To Whom it may concern,Agreement #INTN11699 We arrived in ***** Vallarta on 2/6/2023. We got to The Grand Mayan, checked in and were escorted to a waiting area to be signed up for a presentation the following morning. The presentation was to include breakfast and last approximately one hour. We met with ***** and *** from their sales department. Their initial offer was around $39000,00 and we politely declined. They counter offered with "more" amenities at a lower rate which we again declined. The final offer was with a military discount as my husband is a decorated ******* Veteran. This brought the amount down to the $19,000,00 range. The pressure was mounting and we were exhausted after 6-7 hours of them bantering us and we wanted to get on with our vacation so finally agreed to purchase. Through all of this we were told numerous times that ******* does not sell or give our personal information. I found this to be untrue. A few days after the transaction was concluded I began receiving fraudulent emails, texts and calls. I even received a call from a person identifying himself as *************************, an AFI agent claiming our information had been sold and persons had been arrested trying to sell our timeshare. We attempted to contact the sales department and were advised to seek assistance with member services if we wanted to cancel our agreement. We went to the member service office and were told they closed at noon and we would need to schedule an appointment. This was not acceptable as we were flying out that afternoon. I had to pursue this when we returned home. Vidanta insisted we were too late in attempting to cancel and kept offer other options to keep our business. With all being said and offered, we were done with this company and just asked to be released from our agreement and to receive our deposit of $5242.00.The agreement was finally terminated, however, ******* refuses to issue us a full refund.
Business Response
Date: 04/10/2023
April 10,2023
Better Business Bureau Dispute Resolution Department
Case Reference#********
To whom it may concern;
Thank you for the opportunity to respond to the complaints filed by the Complainant in the above referenced Case #.
On February 7, 2023, the Complainants in this complaint attended a sales presentation at the Vida Vacations Resort in Nuevo Vallarta. They subsequently purchased a vacation membership contract. All purchases undergo a recorded verification process and an audio activation procedure to ensure that all that was presented is identified in the contractual documents.
Included along with the contract documents is a separate document providing the emails and phone numbers (both calling from within ****** and calling from an international number) for the *************************** in the event members require assistance at any time with their membership (attached is a copy for your review). It also indicates that if members require an appointment, these are provided between 9:00 to 1:00 every day of the week. These hours are also posted at the entrance to the ****** Services Department. In addition, the email and toll-free telephone information is provided in the Internal Policies section of the contractual recitals booklets (See attached).
The Complainants indicated that Vida Vacations sold their personal information which is a totally false statement. The Company emphatically does not sell any of the members information. Vida Vacations goes to great lengths, policies, and procedures to ensure that the members personal information is safeguarded at all times.
The Complainants indicated that they tried telephoning the ****** Services department but there was no response. This is a false statement as there is always an agent in the office. The Complainants then indicate having gone to the ****** Services Department to request cancellation of the contract and that they were told that the Department was closed. This is a false statement.
The ****** Services is open 7 days a week. In the event a member requests to cancel a contract, an appointment is required between 9:00 to 1:00 as indicated on the information document provided. However, in the event a member is departing the same day, a receipt would be provided to validate the request to cancel the contract was made by the member within the 5-business days as is provided in the contract. A ****** Services Representative would then follow-up with the member when they are home.
Vida Vacations contract is very precise in the cancellation procedures providing 2 options as follows: Clause 11.-General Provisions. ****** has the right to cancel... by doing one of the following:
returning all documentation to the ****** Services Representative at the Resort...
sending written notification by certified mail or any notarized or judicial notification within five business days... to the Contact Center...etc. In the event of termination by ****** more than five business days from the date ****** signed, no monies will be refunded.
The Complainants have never submitted a written request within the mandated timeframe indicated in the contractual documents.
The Complainants were guests at the resort for 6 days after their purchase,therefore, they had ample time and opportunity to make an appointment with the ****** Services Department to request cancellation of the contract. They did not follow these procedures or policies.
On February 24, a ****** Services Representative spoke to the Complainants and reviewed the above policies of the ****** Services Department. The Representative offered them a smaller,less expensive membership, but the Complainants declined. As per the request of the Complainants, the contract was cancelled, eliminating any future financial obligations. However, since the Complainants did not follow the contract cancellation guidelines, a refund was not forthcoming.
Vida Vacations has acted in accordance with the language of the contract. The Complainants have not acted in accordance with the language of the contract.
Vida Vacations once again offers its gratitude for an opportunity to clarify the facts in the matter.
Respectfully,
Vida Vacations Nuevo Vallarta

Customer Answer
Date: 04/11/2023
I am rejecting this response because:
We do not agree with some of the reponses made by Vida Vacations. Somehow our information was distributed outside of Vida Vacations. How else would a so called agent get our numbers and reference Vida Vacations in their phone calls to us? I had given the caller name and number to Gabby at Vida Vacations. What she did with that I don't know. No one followed up with us. In regards to us needing an appointment to see member service, we WERE told they closed at noon and no one offered us an appointment. I am not being untruthful about this fact.
I have admitted from the beginning that I was wrong in how I made my initial contact to ***, our sales person, for help. We were on vacation and didn't follow the proper procedures. There was so much information to read and we were there to rest. Little did we know my phone would end up being hacked and we would harrassed from an outside source while vacationing.
I am disappointed that Vida is not more willing to provide restitution and refund our initial deposit.
I did provide all my email communication and a copy of our receipt. with my initial dispute so I have nothing further to provide.
I ask, please to reconsider your decision and refund our monies.

Sincerely,
******* and ***********************
Business Response
Date: 04/26/2023
April 26,2023
Better Business Bureau Dispute Resolution Department ******-*******-*************
Case Reference #********
To whom it may concern:
Thank you for this second opportunity to respond to the additional comments made by the Complainant in the above referenced Complaint case #.
Further to our original response, Vida Vacations absolutely does not sell our members private information. As mentioned, Vida Vacations goes to great lengths to implement the highest procedures to ensure the safeguard of our members information. That being said,in the event a breach may have been reported, it would be dealt with internally and not discussed beyond that department again for privacy and security.
Once again, all members are provided with the contact information as follows:
****** Services Department:
Document providing the emails and phone numbers (both calling from within ****** and calling from an international number)
Times for appointments clearly indicated from 9:00 am 1:00pm 7 days a week. Hours are also posted at the entrance to the ******************************************************* (provided in contract documents)
Toll-Free telephone number for all assistance Email address for all assistance
The Support Team of ****** Services keeps a precise record (date, time, name of member, appointment time or if they came without an appointment) of any member who arrives and the reason for the visit or has made an appointment according to the contract provisions. Attached is a copy of the appointment manifest for the timeframe the Complainant was a guest at the resort. As is evident,there is NO RECORD of the Complainants visit. It is also indicated that other members made appointments (confirmed),which the Complainant could have done the very same. It also indicates where members arrived at the ****** Services Department without an appointment within the allotted timeframe.
As previously indicated, had the Complainants arrived at the ****** Services Department and an appointment was not available, a letter would be provided to the member(s) to acknowledge a request to cancel a contract, indicating the date and time of the request. A ****** Services Representative would then follow up with the member(s) when the member(s)is/are at home.
Furthermore,the Complainants did not request cancellation of the contract as per the General Provisions Clause of their contract. The Complainants are NOT entitled to a refund.
On March 3, 2023, the ****** Services Department cancelled the contract, so the Complainant is no longer responsible for any future financial obligations,but again-no refund is forthcoming.
Vida Vacations considers this matter closed.
Respectfully,
Vida Vacations Nuevo Vallarta
Customer Answer
Date: 05/01/2023
I am rejecting this response because:
To Whom it may concern,
It appears we have reached an impasse. We are not in full agreement, however we are hoping to reach an amicable resolution. As I have stated in previous communications, we did not follow the exact proper procedures as the contract stipulated and for that we apologize. We have not been untruthful regarding events that happened but it's obvious our words haven't been accepted which is disappointing but there is nothing more we can say other than the facts we believe to be true.
We take full responsibility for our part.
We are asking Vidanta if they would be willing to come to an agreement of a portion of our deposit be returned?
We have researched the ****************** and greatly respect the works of ************************* *****'. This is a very generous foundation and would like Vida Vacations to thank him from us for his generosity.
Respectively,
******* and ***********************

Business Response
Date: 05/04/2023
Attached is a forgotten support document
Initial Complaint
Date:03/29/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To Whom it may concern, In November 2019 I exchanged my week at the Royal Islander for a week at Grand Luxxe. Upon checking we were told we had to go to a meeting for what was suppose to be a 1 hour presentation (it actually took close to 8 hours). We were offered a a package for a 2 bedroom suite for an initial payment of $39,900 and we declined. The sales representative went down to $19,900 and we declined. We were moved to another room with the expectation of receiving the gifts that were promised to us (Tickets to Circus Sola, massages, and 1 week free stay at Grand Mayan) which we soon discovered were all a scam. Another representative entered the room and began to pitch a less expensive two bedroom suite initially then added 3 cruises offering it for $8900 and then going down to $7,900. I felt pressured, stressed, exhausted and wanted to get on with our vacation, and we also thought that what they were offering was legitimate, so we agreed and purchased a Tier 3 (7 year contract) Contract # ICE8904 Our salesman was *************************** ********************** I said I didn't have a way to purchase it. He also provided an application for a credit card from ********************** Account # xxxx xxxx xxxx ****. A couple of days later, none of the gifts that were promised turned out to be legitimate. I decided that we would like to get a refund, we had five business days to do so. I attempted to request a form that would allow us to request a refund (per our contract) from the following website link and was unable to do so: www.vidavacations.com/formatosARCO/en/SDA-NV-Ventas-************.pdf I eventually called Vidanta and was advised that I did not need a specific form to request a refund however, I needed to send an email request for refund to ********************************* Please assist me with receiving a full refund of $7900 Consumer protection; I was told inaccurate information and false advertisement. Covid hit 5 months later. No refund and unable to use vacations
Business Response
Date: 04/10/2023
April 5, 2023
Better Business Bureau Dispute Resolution Department
REFERENCE ID# ********
To whom it may concern:
Thank you for bringing this matter to the attention of Limitless Vacations filed by the Complainant in the above referenced case.
On November 20, 2019, the Complainant attended a sales presentation at the Vida Vacations resort in the ************, ******. After reviewing the benefits of a Limitless Vacations membership, the Complainant purchased a Tier 3 membership. The purchase price of this membership was $7,900.00USD which he paid using a new credit card the Complainant applied for during the presentation.
In the complaint, the Complainant states receiving 3 incentive gifts for attending the sales presentation, and claims these to be a scam. This is a false statement. The one gift being tickets to the ****** du ****** show-the ****** du ****** theatre is located onsite of the resort and therefore, all the Complainant and guest had to do was make arrangements to attend. The second gift being massages for the Complainant and guest. All they had to do was telephone the spa and make an appointment for the massages. The free stay at the Grand Mayan hotel is to be activated as per the instructions on the certificate.
The Complainant indicated they wanted to cancel the membership knowing they had 5 business days to do so. The Complainant was a guest at the resort for 3 days after the purchase, therefore, had ample time and opportunity to return to the ************************** to request cancellation and obtain a full refund.
On January 31, 2020, the Complainant telephoned Limitless Vacations requesting to cancel the membership. A ****** Services Representative spoke to the Complainant and offered some resolutions but the Complainant declined all assistance and indicated that the charge would be disputed.
On February 1, Limitless Vacations was in receipt of a credit card dispute for the charge of $7,900.00USD. A response was submitted as per the banking protocols of disputes and the bank can take up to 180 days to determine a ruling.
On March 5, the Complainant telephoned Vida Vacations for information on the resorts, and he was provided the requested information.
On July 27, the Complainant was notified that the bank had ruled in favor of the merchant and therefore, his membership would remain active.
On January 6, 2023, the Complainant telephoned Limitless Vacations for information on the program. ******** Centre agent provided the Complainant the requested information.
On March 9, the Complainant telephoned Vida Vacations to indicate that he had upgraded his membership in 2021 with more cruises and requested information. The Complainant was advised to contact Limitless Vacations for that information.
On March 26, the Complainant telephoned Limitless Vacations as the Complainant indicated not seeing the cruise certificates on the account. A Representative reviewed the account and confirmed the cruise certificates were in the account. The Complainant was advised to check with the ***************** to review the certificates. The Complainant was satisfied with the assistance.
Both Limitless Vacations and Vida Vacations have assisted the Complainant with all inquiries regarding the membership. It would suffice to say that if the Complainant was not satisfied with the membership, the Complainant would not have upgraded the original membership nor paid the annual renewal fee.
As per the signed contract which clearly states and was initialed by the Complainant as follows:
I/We may cancel the Limitless Vacations ******ship at any time, but my initial membership participation fee is non-refundable.
Limitless Vacations is not in breach of the signed contract by the Complainant. Limitless Vacations is able and willing to provide the benefits of the membership as per the language of the contract.
We thank you for the opportunity to clarify the current facts in this matter.

Respectfully,

Limitless Vacations
Customer Answer
Date: 04/10/2023
I am rejecting this response because: The vacations that I paid for are not available for use. I did attempt to cancel with the credit card and I was rejected. Then in March/April Covid hit and all cruise lines were not operating and I would have not went on vacation at that time anyway. But, where are my vacations? I would like Limitless Vacations to spell out exactly what is available to me as per our agreement. As I attempted to use these vacations recently. I attempted to activate the cruise certificates they disappear. When I call to speak to a Limitless Vacations agent I am told they are expired. When I ask to speak to a supervisor the agent will not allow this. I have all commutations with the credit card company that went no where. That does not mean the card company is in the right. Obviously, I have attempted to use these vacations. I purchased these in November and Covid hit in March, 4 months later. Covid went on for 2.5 years. No one traveled. How am I not allowed a refund? If I did not and can not use the vacations? Again, Please look at my contract and please spell out exactly what I am entitled to for the $7,900.00 paid.
Business Response
Date: 04/26/2023
April 26,2023
Better Business Bureau Dispute Resolution Department ******-*******-*************
REFERENCE ID# ********
To whom it may concern;
Thank you for this second opportunity to update the proceedings in this Complaint.
Upon receipt of the response by the Complainant, a ****** Services Representative of Limitless Vacations contacted the ***************** to inquire about the status of the Complainants cruise Certificates referred to in this complaint.
The ***************** informed the ****** Services Representative that all of the cruise certificates expired as they had been activated. Once these certificates are activated, there is an 18-month expiration date. As a goodwill gesture, the Representative requested if it would be possible to re-activate or issue replacement certificates. The Representative was informed that as a special authorization and as a goodwill gesture, all Cruise Certificates were re-issued. Therefore, the Complainant has access to all of the Cruise Certificates.
On April 25, the ****** Services Representative emailed the Complainant informing the Complainant of the new status of the Cruise Certificates. It was noted to the Complainant to only activate each Cruise Certificate when planning to use each one within the 18-month timeframe. The Cruise Certificates do not expire until activated or if the membership terminates. To date, there has been no response from the Complainant.
The Complainant has full access to the Limitless Vacations membership by accessing the associated online account. The Complainant may also request personal contact in the event of any questions or assistance is required.
The pandemic has been more or less over for a year and a half, and the Complainant had full access to all the benefits of the Complainants membership. As previously stated, if the Complainant was not satisfied with the membership, the Complainant would not have upgraded the original membership nor continue to pay the annual renewal fee each year.
Respectfully,
Limitless Vacations
Initial Complaint
Date:03/29/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We are filing a complaint against Limitless Vacations (aka Vidanta). We were grossly mislead and pressured time and time again through a grueling 5 hour plus presentation. We initially declined the time share presentation which they insisted was not a time share but after telling us we had 5 days to decline we decided to go ahead. Within the 5 day time frame we decided to decline and requested our money back. When we went into the office to sign papers we were then told they had something more fitting for us which ended up being their Limitless Vacations. After another grueling 2-3 hour meeting we caved and signed paperwork. Our big concern was being able to use it during peak season and we were told there were no black out dates (which was very misleading as they implied this dealt with prime time availability). After getting home from vacation and doing more research and looking at the fine print we have discovered there was so much deception and twisted wording. We cant even find availability on the website because you're not able to book till 5 months out. There big pitch to us was we would be able have a place in January, February or March (the coldest months in ******** when we're trying to get a place to stay in a warm climate). In addition to this they also said we would have *************** with flights and cruises. I've since discovered this is not true as I've compared their rates to what I can get on my own. We feel totally taken advantage of. We signed the paperwork for this February 2, 2023 and paid $9,760. To some this may not seem like a lot of money but to us this is a huge deal. We hope you can help us to get our money back. Anything you can do to help will be greatly appreciated. Sincerely, ***** and *******************************
Business Response
Date: 04/10/2023
April 4, 2023
Better Business Bureau Dispute Resolution Department
REFERENCE Complaint ID#: ********
To whom it may concern;
On ******* 29, 2023, the Complainants checked in as timeshare exchange guests to the Vida Vacations resort in the ************, ******. Upon checking in they were cordially invited to attend a sales presentation with no obligation to purchase.
The Complainants did purchase a vacation membership with Vida Vacations and paid a down payment towards the purchase price.
On February 1st, the Complainants requested cancellation of their purchase, citing that availability was not guaranteed and although they had availability issues with their current timeshare, they felt the price was still not worth it. The contract was cancelled, and a refund was issued since they requested cancellation within the mandated 5-business days.
Upon cancellation of the Vida Vacations contract, they were invited to a presentation with Limitless Vacations for a travel program. They decided to purchase a membership. In this complaint the Complainant states they were informed there were no blackout dates which was their big concern to be able to use in peak times.
FACT: All weeks reserved are based upon availability. The Complainants have 10 Resort Weeks to be used with the Vida Vacations Resorts which may be reserved up to 150 days in advance, but there are NO BLACKOUT DATES.
They have one Complimentary Week which does state in the contract that this week must be reserved between *** to October.
On February 9, the Complainants requested cancellation of the contract as all reservations are based on availability. NOTE: This is clearly indicated in their initialed and signed contract (See attached clause). A ****** Services Representative spoke with the Complainants who were trying to make a reservation for ******* using their Complimentary Week (normally this week is reserved for *** to October). Since they had made a reservation for ******* *****, **** with their first contract, a special authorization was approved. The Complainants agreed to continue with the membership.
The Complainant states after reading the fine print of the contract discovered much deception. This is a false statement. FACT: There is no fine print in the contractual documents-the print is all the same font size. Secondly, the Complainant states they could not find availability on the website because not being able to book till 5 months out. This is a false statement. The 5 months out is referring only to the Resort Weeks mentioned above. When the member clicks on a resort they are interested in to reserve, that Resorts page will indicate all the available dates, and very often there are dates available up to 10 months in advance, some longer some shorter.
The Complainants also state that they would obtain *************** with flights and cruises and compared the website rates with rates the Complainant found elsewhere which were less.
If the flights and cruises are exactly the same criteria, Limitless Vacations offers a price guarantee whereby if a member finds a price anywhere on line, Limitless Vacations will refund the member 110% of the difference. ******s may enter the information in the website. Furthermore, the Complainants receive Cruise Rewards each year which may also be applied as partial payment towards any cruise trip purchase on the Limitless Vacations website, thus providing exceptional value.
The Complainants were not taken advantage of. Based on their complaints, it appears they are not understanding their membership to the fullest. The Complainants can access support on the website and request a personal call with a concierge to help them navigate their website account.
********************** is not in breach of their signed contract. As per their signed contract which clearly states;
I/We may cancel the Limitless Vacations ******ship at any time, but my initial membership participation fee is non-refundable.
We thank you for this opportunity to provide clarity to the facts in this matter. Limitless Vacations is able and willing to assist the Complainants in providing the benefits as per the language of their contract.

Respectfully,

Limitless Vacations
Customer Answer
Date: 04/14/2023
I am rejecting this response because: Were not happy with their response and would like to be released from our contract and the money refunded. We at the very least want our complaint to stand. Hopefully we can prevent someone from making a $10,000 mistake as we did. After the free breakfast and so called one hour presentation that turned into 4- 5 hour grueling marathon they wore us down. It wasnt about the money (although they started you out with a $40-50,000 amount and made the $10,000 sound like a steal after many times saying no). But rather it was about the availability. We wanted a guarantee that we could get it in the prime season of January or February when it was warm there to get out of the cold ******** winter. Their pitch again was there were no black out dates. That was twisted to make it appear (pure deception) as it would be available in those winter months. It was hindsight that we found out this this is not the case it was through others and *********** afterwards that this was not true. Of course its available in spring summer and fall when theres not a demand for us northerners. After we left for a few hours we went back to ask for the notes on the meeting and were told they threw them away. This probably was our only leg to stand on in their response to their iron clad contract. Im sure there are many people like us that have been hood winked as we have in their slick operation.
We feel this is no way to do business. Hopefully people will read reviews and the BBB site before doing these presentations. Its unfortunate that we didnt. Its a hard and expensive ****** to learn.
Respectfully,
***** and *******************************

Business Response
Date: 04/24/2023
April 24,2023
Better Business Bureau Dispute Resolution Department
REFERENCE Complaint ID#: ********
To whom it may concern;
Thank you for this second opportunity to clarify the matters regarding the complaint filed with the Complainant in the above referenced case.
The Complainants have indicated they wanted a guarantee to have the ability to reserve in the peak winter months. When the Complainants cancelled their purchased contract with Vida Vacations, they commented to the ****** Services Representative, that although with their existing timeshare they have availability issues, they could not justify the price of the Vida Vacations contract.
As with almost all travel memberships, reservations are always based upon availability in the industry. As mentioned in the prior response, it is clearly stated in the Complainants contract (for all weeks and cruise options) that all reservations are based upon availability to which they initialed. Therefore, by their very own initials, they were completely aware of this stipulation.
In the Complainants second response, that being told there are no blackout dates is not the same as availability. It would appear the Complainant mistakenly interpreted this to mean guaranteed availability.
The RESORT WEEKS (to be reserved at a Vida Vacation Resort) of the Complainants contract does have a stipulation that these particular weeks are to be reserved 150 days in advance and check-in dates are based upon availability,which was also initialed by the Complainant, both in the contract and also was verified in the recorded Verification Checklist previously provided.
As previously stated, Limitless Vacations was able to make an exception and reserved their Complementary Week for January 21, ****, which is normally only permitted to be reserved between May to October. This reservation is still current. The Resort Weeks with Vida Vacations have no blackout dates and may certainly be requested for the winter months.
During the recorded Verification process, the Complainants were asked if there were any promises, oral or written, that are not contained in the contract, and the Complainants responded NO. It would stand to reason that if guaranteed availability was of the utmost importance to the Complainant, whether in peak season or not, was not in the contract, and they were asked if any promises were made, they would have questioned this during the Verification process.
As stated in the prior response, Limitless Vacations is able and willing to provide the benefits and services as indicated in the language of the signed contract.
Respectfully,
Limitless Vacations
Initial Complaint
Date:03/22/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Long story short, we tried to make the best of a contract we signed under duress, but everything went wrong; this was a fraud. Perks in the contract were not available and rescheduling the trip we already paid for came with additional hidden costs. Ideally, we want a full refund, but at the very least, we need to warn others of this scam as we have already gone through immense emotional and mental strain from this ordeal.Contract signed under duress with no way to reasonably redeem benefits or cancel contract based on inability to fulfill offer by Vidanta/Limitless Vacations (LV)/Ventas ************.- Baited with free breakfast - Contract signed for $2,150 under duress at 11/29/2021 - Held hostage for 7+ hours (9am-past 4pm)- Pressured by numerous sales reps for over 6 hours - "No" was not taken as an answer and we even feared for our safety - At least 3 different websites and 3 different numbers required to access "benefits";- Free resort week offer not fulfilled after modification request even after $99 fee was paid for the option to modify/cancel.- $299/week stays increased in price when trying to redeem and number of availability was deceptive compared to the live presentation;- Cruise certificates required additional fee for redemption, which was not mentioned during the live presentation. - Resort vouchers were useless when trying to redeem on the website - No assistance offered when calling customer service. Was only to be yelled at, put on hold, and told to call a different number/department between Vidanta and LV - reservations, member services, renewal department, etc.- Contract unable to be canceled as fee is nonrefundable even when their end of the contract was not fulfilled - Only after a social media post someone contacted me. A "manager" called only to stress that I needed to take down my post before getting any assistance, but only for the one free week, which I never want to visit after all this trauma.
Business Response
Date: 04/04/2023
April 4, 2023
Better Business Bureau                                                                                                                                                    Dispute Resolution Department
REFERENCE CASE ID#: *******
To whom it may concern,
Thank you for bringing this matter to the attention of Limitless Vacations.
On November 29, 2021, the Complainant was invited to attend a sales presentation at the Vida Vacations resort in the ************, ****** and was provided a complimentary breakfast. All attendees of the presentations were advised ahead of time, that there is no obligation to make any purchase for attending the presentation. The Complainants purchased a travel membership with Limitless Vacations.
On November 18, 2022, the Complainant telephoned Vida Vacations *********** requesting to reserve the Complimentary Week they have with their agreement. Since this week must be reserved with Limitless Vacations, the call was transferred to Limitless Vacations. The Complainants reserved this week for May *****, 2023, at the Vida Vacations Resort in *********. The Complainants paid $99.00 which is cancellation insurance.
On December 6, the Complainant telephoned Vida Vacations inquiring about the $299.00 Weeks which are part of the benefits. The Vida Vacations agent referred them to call Limitless Vacations as Vida Vacations has no access to the Limitless Vacations website.
The Complainant comments that these weeks have increased in price. This is not a true statement. Limitless Vacations revised their platform and grouped these weeks together with the $499.00 Weeks page for more visibility. The $299.00 weeks can easily be located under this same menu.
On March 15, 2023, the Complainant posted a complaint on a public website. A ****** Services Representative spoke with the Complainant about the issues. The Complainant then requested to change the previously reserved Complimentary Week for September ****, 2023, at the same resort.
The Complainant removed the public posting as the issues had been resolved.
Since the Complimentary Week is a one-time reservation, the original reservation required to be cancelled before a change could be submitted. The Complainant was informed of this procedure and asked for a call back so that the Complainant could confirm the new dates with the Complainants partner.
On March 24, the original reservation was cancelled with no penalty as the Complainant had paid the $99.00 cancellation insurance. The Limitless Vacations booking agent had attempted numerous times to contact the Complainant to confirm the new reservation. The Complainant has never responded. Therefore, the complaint that the Free resort week offer not fulfilled is a false statement.
On March 30, a ****** Services Representative has made several attempts, both by email and telephone,to confirm with the Complainant of the changed reservation dates. The Complainant has not responded. The statement made in this complaint that no assistance offered when calling customer services is not a true statement. On the contrary, the Complainant is not responding to numerous attempts to establish communications.
All Limitless Vacation members are provided with the contact information in the event members require assistance. Also, when the members log in to their account, there is a Support link on the website with the toll-free #, tabs for often asked questions, renewal of memberships, schedule a personal concierge consultation, and a ****** Guide which offers an overview of all the benefits.
******s are only to call Vida Vacations to reserve the Resort Weeks which is a time-sensitive benefit to reserve resort weeks at any of the Vida Vacations Resorts. For all other benefits, the members must contact Limitless Vacations.
As stated in their signed and initialed Purchasers Acknowledgement, I/We may cancel the Limitless Vacations ******ship at any time, but my initial membership participation fee is non-refundable. The Complainant initialed this clause so was aware of this policy of the contract.
Limitless Vacations is not in breach of the signed contract. Limitless Vacations is continuing to establish contact with the Complainant to confirm the new dates for their reservation of their Complimentary Week.
We thank you for this opportunity to clarify the facts in this matter.
Respectfully,
Limitless Vacations
Customer Answer
Date: 04/06/2023
I am rejecting this response because: there was no acknowledgement of wrongdoing nor willingness for compensation.
1. Contract was signed under duress. Vida notes that there was no obligation to make any purchase, but holding people hostage at the grand, maze-like resort for over 7 hours with numerous sales representatives pressuring you is wrong.
2. I did not only call on the dates mentioned in the response, but numerous times. None of which led to any benefit being redeemed and the last one specifically where the representative raised her voice and would not even let me speak. Please listen to the actual conversations held where I was told to call a different number on the same day by different groups/departments.
3. The $299 weeks are not easily located. One needs to go through each country/state/city only to find that there are very limited locations and limited accommodations available. Not only that, but they are not all $299 as stated in the contract. Please refer to the conversation I had over the phone with the representative who told me explicitly that there was nothing that could be done. What happened to the textbook sized binder shown during the live presentation?
4. No mention of cruise benefits and additional fees required to book.
5. When the free resort week was booked, the representative told us that we should pay the additional $99 for potential modifications, not just as a fee to have penalties on a free vacation if not used. If that were the case, that makes no sense.
After all this hardship and difficulty, I don't want to have another person argue with me on the phone nor visit the resort at all. I'm traumatized by this experience and am afraid of being caught in another sales pitch for the entire time if I were to go on that resort week. I do not trust any words spoken to me by sales people when redemption as there was no use on my end was ever easy to be used and I've only gone through hardship.
Business Response
Date: 04/20/2023
April 20,2023
Better Business Bureau Dispute Resolution Department North Central *****
CASE REFERENCE #*******
To whom it may concern;
Thank you for the second opportunity to provide further information once again regarding the complaints filed by the Complainants in the above referenced Case #.
The Complainant denies the fact that all guests are able to leave on their accord after they have fulfilled their 90-minute obligation to the invitation. As previously mentioned, Limitless Vacations hosts numerous guests each day, and unfortunately for Limitless Vacations, not every guest makes a purchase. These guests chose NOT to make a purchase and leave the presentation, obtain their gifts for attending and return to their resort. These Complainants had the very same opportunity.   It is ridiculous to state they were held hostage.
The Complainant indicated that after numerous attempts to call, it led to no benefit being redeemed. This is a false statement. As indicated in our first response, the Complainant was contacted and had requested to change the original dates of their Complimentary Week of the contract. This was accomplished since the Complainant had paid the $99.00 cancellation insurance.
The Complainant advised a call back in order to confirm the new date with the Complainants partner.   The reservation department of Limitless Vacations attempted numerous times to reach the Complainant to finalize the new dates. There was never a response.
The Complainant states the $299 Weeks are not easily located. This is a false statement. Both categories of weeks with LV are located under the main tab of $499 Weeks (See attached screenshot). From there one only has to use the filter slide to $299 on the left of the pane. Members can also filter by locations. (See attached screenshot images). As is evident, there were numerous $299 weeks available by just doing a random search for this report. As stated in the signed Purchasers Acknowledgment, all reservations are based upon availability (See attached initialed clause).
The Complainants received 3 Cruise Certificates with the contract, which is signed by the Complainants (See attached). As is clearly indicated, there is an activation fee-per person- when the cruise certificates are redeemed, in addition to port taxes, government taxes,etc. The Complainant also receives $1,000 cruise rewards which may used as partial payment to pay down any cruise reserved on the Limitless Vacations website.
The Complainant does have the option to choose not to use the Complimentary Week. That would be an unfortunate loss for the Complainant. Contrary to the Complainants statement,members/guests are not obligated to attend any presentations. They will be invited, but they ALWAYS have the option to DECLINE to attend.
Limitless Vacations is able and willing to continue to assist the Complainants with the membership, if the Complainant would respond to the communication efforts, both by Limitless Vacations and Vida Vacations.
Respectfully,
Limitless Vacations
Customer Answer
Date: 04/26/2023
I am rejecting this response because:
1. I was never told there was a 90 minute obligation. No one had allowed us to leave when we had expressed that we wanted leave and time to think things over. You cannot say that I had not experienced duress when I am the one that felt threatened, in danger, and helpless in a country that is unfamiliar to me during my first full day there. Now you're stating that my feelings of being held captive are "ridiculous," which is demeaning and similar to the attitude we received at the time.
2. No help was ever received. Was I able to book the $299 week? Was I able to use the free resort week? Did I book a cruise? The answers are all no. The $299 weeks that were attached as examples are limited and only on specific dates for specific accommodations at specific regions; not limitless and definitely not the same portfolio as what was shown during the live presentation. The only reason why someone is attempting numerous times to re-book the resort week is because I had posted something on social media, which I intend to revise and repost. The cruise had a fine print noting that there's an outrageous fee to activate. Had I felt less duress or anxiety during the time I signed the agreement and received over 20 pages of materials, I would not have agreed.

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