Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/15/22 we went to a presentation for Vidanta Resorts. My husband has ALS and could not walk to see the resort. That being said we were only shown the **** rooms and we loved them. We purchased two weeks with an additional 2 weeks of use for a 1 bdrm. When I called to reserve they told me that I had bought a Master Suite. All my papers talk about ****. Our Sea Pack contract states that we can reserve two additional weeks for a Master Room or a 1 bdrm at Mayan Palace. We would have never purchased a studio unit. We never went to see the Sea Garden rooms, we were misled the entire time. Even when closing I reiterated to the agent that we were purchasing a 1 bdrm unit and she agreed. We spent the whole day at this timeshare presentation when I kept telling them my husband needs to rest and it was a mess, by the time we were ready to leave my husband could barely walk. I would like to be refunded as this was not what they promised. We were there on a four-day vacation which they took away one full day, and were told it would take 1 hour. I am very disappointed about this entire waste of time, energy, and lack of compassion and disregard for my husband's health condition.

  Business Response

  Date: 01/16/2023

  January 16, 2023
  BETTER BUSINESS BUREAU
  Dispute ********************* North Central *****
  CASE REFERENCE #********
  To whom it may concern:
  Thank you for the opportunity to respond to the complaints filed by the Complainant in the above referenced Case #.
  On December 15, 2022, the Complaint, and husband of the Complainant attended a sales presentation at the Vida Vacations ****** in Nuevo Vallarta, ******. After reviewing the benefits and the Vida Vacations developments, the Complainant chose to purchase a vacation membership.
  As part of the sales presentation, all guests are invited to a theatre room and watch a video presentation of the upcoming "Park" developments. The Kingdom of the ********* is included in this new **************** and is near completion.
  The contract that the Complainants purchased is in a One-Bedroom/2Bathroom Unit in the Kingdom of the ********* (or a ****** ******* with a "Registered Week" each year for a 10-year term. This is noted on the attached Cover Page for Lodging Rights and Services and is also indicated on the1st page of their signed contract recitals (See attached).
  In addition, the contract provides 1 Additional Week every year / 10 years. ******s may request 1 Additional Week at a ****** ****** described in the ******'s bylaws in the Internal ****** ****** Exchange Chart (See attached). This chart clearly indicates they have access to a *********** ****** unit) in the Imperial Jungle Aqua ****** or a One-Bedroom Suite in the *****************.
  In addition, the contract also provides 2 ****** ****** Weeks every year/ ******************************************************* the Internal ****** ****** Exchange Chart. The Complainant was also provided a copy of the floor plan to each of the ****** ******s and the Kingdom of the Sun One-Bedroom/2 Bathroom unit contracted, all signed by the Complainant.
  As a supplement to the contract, the Complainant was also provided 2 additional weeks every year to be used at the Sea Garden ******s in a *********** or a One-Bedroom unit or at the Mayan Palace ******s in a One-Bedroom unit.
  All contract documents were signed by the Complainant, including the following declaration:
  MEMBER declares: I. That ****** desires to acquire the personal use of lodging rights and services that are referred to in this Contract, and that ****** has read, understands, and accepts all of the provisions set forth in the Cover Page, Recitals, Clauses, and Internal Policy of the present Contract.
  Furthermore, all contractual purchases undergo a recorded Verification procedure, and an Activation procedure is documented by a video format. All main constituents of the contract are verbally reviewed with the members to ensure they are in agreement and understand the purchase. ******s are also asked at the conclusion if there were any promises, oral or written, that are not contained in the contract signed. The Complainant responded NO to this question in both procedures.
  In the complaint, the Complainant referenced this procedure stating that the Complainant had reiterated to the ****** Services Representative conducting these 2 procedures, that the purchase was for a 1-Bedroom unit, and it was confirmed. This is a true statement, as the contracted unit in the Kingdom of the Sun is in a One-Bedroom suite. Also, in the Activation procedure, the Complainant was asked:
  "Have you taken the opportunity to review and initial Kingdom of the Sun 1 Bedroom 2 Bathrooms Suite floor plan, which you are contracting?" The Complainant responded: Yes.
  "In addition, for the first ten years you are able to use 1 Additional Week(s) and 2 ****** ****** Weeks per year at the ****** ******s, in the contracted season and unit type and are payable only upon usage, do you agree?" The Complainant responded: Yes.
  On January 3, 2023, the Complainant contacted Vida Vacations requesting to cancel the contract (for the reasons indicated in this complaint) and obtain a full refund of the paid deposit. A ****** Services Representative contacted the Complainant to review the purchase. The Representative also informed the Complainant that after 5-days from the purchase date, the deposit is not refundable as per Clause 12-General Provisions.
  On January 5, the Representative offered the Complainant an opportunity to upgrade the membership, so that the Complainant would have access to a one-bedroom unit at the ****** ******s. The Complainant declined these options, citing that all that was wanting , was access to bigger units if the Complainant wanted to do so. The Representative indicated this would not be fair to members who did purchase the larger units and then have all members access this larger inventory without paying for the privilege.
  On January 14, the Complainant paid the cash balance of the contract in full. Since this payment was paid after receipt of this complaint, Vida Vacations will assume the Complainant is in acceptance of the purchase.
  In Conclusion, the Complainant has access to a One-Bedroom unit with any and all weeks of the signed contract-therefore, Vida vacations is not in breach of the signed Contract.
  Vida Vacations thanks you for the opportunity to clarify the matters in this case.
  Respectfully,
  
  Vida Vacations ****** Services Nuevo Vallarta, ******
  
  See Attachment/File: Support Documents-********.docx

• Initial Complaint

  Date:11/30/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nov. 25, 2022 we arrived at the PV Mexico airport and were invited to view a property at Vidanta Puerto /Nuevo Vallarta which we were told would last about :60, and in doing so we were offered Vallarta Adventures passes at minimal cost, $ 7400 pesos.
  We arrived at Vidanta on Nov. 26th @ 9:30am and met Randy. He started a sales presentation, in which we were adamant we were not interested. After 7 hours and many declined offers, we told them we wanted our Vallarta Adventures and the cab back to our hotel. Under that pretense in came Daryl. In an attempt to get out of there we agreed to $3250.00 down with many other "free" perks. We were told that if we change our minds, we can get a full refund and cancel within 5 business days. We tried to search reviews, and their internet services seemed blocked.
  We went back to our resort and searched the reviews, and as we thought, this is not a reputable company.
  We went back to the resort today, Nov. 30th and requested our refund. We were told by Cesar Arturo that we can cancel at any time, however we would not be receiving a refund of the monies paid as per that cancel for any reason applied to Limitless Vacations and not Vida vacations. After explaining no distinction was ever made, he basically said it doesn't matter, you signed the paperwork, and we won't get a refund.
  We have emailed a demand to refund directly to VidaVacation as internet instructs. We went in person to request full refund and cancellation, of which we were declined. We are now filing a claim with BBB, and will next contact PROFECO (Mexico's Consumer Protection Agencies that licenses Timeshare operators) to cancel the contract.
  Please help us get our full refund of $3250.00 paid to either Vida or Limitless vacations.

  Business Response

  Date: 03/06/2023

  Business Response /* (1000, 5, 2022/12/12) */
  December 12, 2022
  BETTER BUSINESS BUREAU Dispute Resolution Department North Central Texas
  CASE REFERENCE #XXXXXXXX
  THIS CASE HAS BEEN RESOLVED.
  To whom it may concern:
  Thank you for bringing this matter to the attention of Limitless Vacations.
  Upon receipt of this complaint, a Member Services Representative of Limitless Vacations was in contact with the Complainant in the above noted reference case#.
  The Complainant and Limitless Vacations have come to a signed mutual agreement.
  We thank you for the opportunity to address this matter for both parties' interest and has been dealt with internally.
  Sincerely,
  Limitless Vacations
  Nuevo Vallarta
  
  
  Consumer Response /* (2000, 7, 2022/12/14) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  They gave us a full refund.

• Initial Complaint

  Date:11/30/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom this may concern,
  Contract # INEXXXXX
  Member ID XXXXXXX
  My name is ****** ********** and my husband and I was invited to *************** in ****** ******** for what was suppose to be a 1 hour presentation (it actually took close to 8 hours). We were offered a a package for a 2 bedroom suite for an initial payment of $39,900 and we declined. The sales representative went down to $19,900 and we declined. We were moved to another room with the expectation of receiving the gifts that were promised to us ($2,000 dollar cruise certificate, 2 free airplane tickets, 2 free massages, and 1 week free stay at Grand Mayan) which we soon discovered were all a scam. Another representative entered the room and began to pitch a less expensive two bedroom suite initially offering it for $8900 and then going down to $5800. We felt pressured and stressed and wanted to get on with our vacation, and we also thought that what they were offering was legitimate, so we agreed. A couple of days later, none of the gifts that were promised turned out to be legitimate. We decided that we would like to get a refund and according to what we were told, we had five business days to do so. I attempted to request a form that would allow us to request a refund (per our contract) from the following website link and was unable to do so: www.vidavacations.com/formatosARCO/en/SDA-NV-Ventas-Riviera-Maya.pdf
  I eventually called Vidanta and was advised that I did not need a specific form to request a refund however, I needed to send an email request for refund to ***************@vidavacations.com
  Please assist me with receiving a full refund of $5820 as I do not feel that my family and I was told accurate information on what it was that we were purchasing, also known as false advertisement.

  Business Response

  Date: 03/13/2023

  Business Response /* (1000, 5, 2022/12/12) */
  December 12, 2022
  BETTER BUSINESS BUREAU Dispute Resolution Department North Central Texas
  CASE REFERENCE #XXXXXXXX
  THIS CASE HAS BEEN RESOLVED.
  To whom it may concern:
  Thank you for bringing this matter to the attention of Limitless Vacations.
  Upon receipt of this complaint, a Member Services Representative of Limitless Vacations was in contact with the Complainant in the above noted reference case#.
  The Complainant and Limitless Vacations have come to a signed mutual agreement.
  We thank you for the opportunity to address this matter for both parties interest and has been dealt with internally.
  Sincerely,
  Limitless Vacations
  ***** ********

• Initial Complaint

  Date:11/10/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contract # ******** - initial purchase made on February 8, 2021
  
  I opened a credit card with Barclays RCI "Elite Rewards" while on vacation in Mexico in February 2021. They charged $7900 to my newly opened RCI credit card with promises of discounted vacation deals, cruises and even a free week of vacation. None of which I ever got to use.
  
  They have a website, vacationlimitless.com where I recently paid (September 2022) $199 to have access to the website and the "promotions" until December 2023. The "promotions" are what I paid $9450 (more about this amount below ***) for in February 2021. Today my account is inactive. Any emails I send are bounced back and the emails are invalid.
  
  *** $7900 was not even the total amount for the package offered. I paid $1550 on my Apple Card. In total, I actually paid $9649 with the recently renewed membership to have access until December 2023.
  
  Today: I don't have access to anything I paid for. Almost $10,000 gone, just like that.
  

  Business Response

  Date: 02/21/2023

  Business Response /* (1000, 5, 2022/11/24) */
  November 24, 2022
  
  BETTER BUSINESS BUREAU
  Dispute Resolution Department North Central Texas
  
  CASE REFERENCE #XXXXXXXX
  
  This matter has been resolved.
  
  To whom it may concern:
  
  Thank you for this second opportunity to provide a response to the Complainants complaints filed in this Case Reference above.
  
  On November 11th, upon receipt of this Complaint notice, a Member Services Representative emailed the Complainant regarding the account. The Representative informed the Complainant that a credit card dispute had been filed for the amount of $1,550.00 and Limitless Vacations responded to the dispute.
  
  On October 31, the dispute was ruled in favor of the Complainant and a refund credited to the associated credit card. Since the remaining monies were not supportive of the purchase price the contract was cancelled and LV retained the balance of $7,900.00.
  
  The Representative offered the Complainant a new membership for the remaining $7,900.00 and the Complainant accepted. A new contract was sent to the Complainant.
  
  November 23, LV has received the signed new contract from the Complainant. The Representative will be in further communication with the Complainant to reserve their complimentary week when the date has been provided by the Complainant.
  
  This case has been closed.
  Regards,
  Limitless Vacations Riviera Maya, Mexico

• Initial Complaint

  Date:10/26/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Vida Vacations sold me a vacation package. When I went to use the packages everything was fake. Even the listing posted as available on the sites did not have availability. I called and they said they intentionally do not offer packages during travel seasons. I asked for a refund and they declined. Now I find out they sell my information to other companies and these other companies say they are part of Vida & Limitless vacations. They charged my card and blocked me from logging in to their website to cancel the auto renewal. Now they have been charging every year and block me from their online site. They blocked all emails and do not return messages. They refuse to give me my money back and refuse to cancel my membership. I would like the $4000 back. This is a scam, you buy a membership and they do not honor it. I tried to use my free 7 days and the hotel told me to call Limitless/Vida and then Limitless tells me to call the hotel. It is all a scam. They keep opening up under different business names but it is all the same company.

  Business Response

  Date: 01/31/2023

  Business Response /* (1000, 5, 2022/11/09) */
  CASE REFERENCE #XXXXXXXX
  To whom it may concern;
  Thank you for the opportunity to respond to the complaints filed by the Complainant in the above referenced Case #.
  NOVEMBER 15, 2020: The Complainant attended a sales presentation with Limitless Vacations (LV) at the Vida Vacations Resort in Los Cabos, Mexico. The Complainant chose to purchase a vacation membership with LV and the purchase price was $4,100.00USD.
  DECEMBER 4: The Complainant telephoned Vida Vacations as the Complainant had not received any information regarding the membership. The Vida Vacations agent provided the Complainant the Use Fees of any of the Vida Vacations Resorts when reserving the "Resort Weeks" which are provide by Vida Vacations and provided the telephone number for LV.
  The Complainant telephoned LV and was provided with the login credentials.
  DECEMBER 24: LV emailed the Complainant confirmation of an airline reservation the Complainant purchased and provided instructions to complete the reservation.
  DECEMBER 29: The Complainant contacted LV to request a refund for the airline reservation citing not able to use it.
  DECEMBER 30: The Complainant contacted LV regarding the airline refund and was informed refunds can take up to 72 hours. The Complainant understood.
  DECEMBER 30: The Complainant called LV again about the airline refund and LV contacted the provider to verify the refund. LV emailed the Complainant that a refund of $51.42 was applied to the credit card used for the charge and will be posted in the Complainant's account in 3-5 business days.
  MAY 27, 2021: The Complainant telephoned Vida Vacations to reserve one of the Resort Weeks in a Grand Bliss Hotel in a studio unit. The Vida Vacations agent quoted $1,150.00 for the unit and the Complainant got upset. The agent then offered a Mayan Palace Hotel studio for $850.00. As per the Purchaser's Acknowledgment, members pay the current use fee for the unit size and the hotel booked with Vida Vacations (See attached document).
  JANUARY 26, 2022: The Complainant telephoned LV to comment on a charge to the Complainant´s credit card for $199.00USD. The Complainant was informed that this charge was for the automatic annual renewal fee. Since the Complainant also indicated not being able to access the account, the agent emailed new login credentials.
  JULY 17: The Complainant telephoned LV, was extremely rude and cussed at the agent and informed the LV agent that the agent was a joke. The agent terminated the call.
  OCTOBER 25: The Complainant notified LV to opt out of the automatic renewal as the Complainant was not satisfied with the membership. The automatic renewal was cancelled as requested.
  OCTOBER 25: The Complainant sent a threatening email to LV accusing LV of giving the Complainant's information to other companies. In the email, the Complainant indicated not wanting anything to do with LV, not wanting to be contacted by LV and if any further communications are received, an attorney will be involved. Therefore, LV has a "DO NOT CALL" notification on the account.
  In the complaint filed by the Complainant, who cites that "they" do not offer packages during travel seasons-there is no record of the Complainant being informed of this and LV has no "travel time" restrictions on any of the weeks available to members.
  The only refund the Complainant has requested was for the airline reservation which was completed via email notification.
  Limitless Vacations and Vida Vacations DO NOT sell member's information to any other companies or entities.
  The statement made by the Complainant: "They charged my card and blocked me from logging in to their website to cancel the auto renewal" is a false claim. The Complainant's account is not blocked, and the auto renewal was cancelled when the Complainant requested this transaction to be terminated.
  The Complainant indicates that LV has been charging their account every year. This is a false statement. Since the Complainant purchased on November 15, 2020, the first and only renewal charge was November 24, 2021 (this date is when the account was activated), which was processed by the authorized auto renewal. The next renewal is November 24th, 2022, and since the Complainant does not have an automatic renewal payment in place, the membership will terminate if the Complainant does not call LV to make a renewal payment.
  The Complainant indicates in this complaint that LV does not return any messages. This is true, being that the Complainant strongly requested not to be contacted by LV and that the Complainant would send an attorney after LV if any further communication attempts were made. (See attached screenshot of Complainant´s file).
  The Complainant stated that the Complainant attempted to reserve the "Complimentary Week" that is part of the membership. Normally, this Complimentary Week reservation must be made directly with LV. However, since LV has a DO NOT CALL alert (as requested by the Complainant), LV requested Vida Vacations to assist with this request as an exception.
  Upon receipt of the BBB complaint, an agent from Vida Vacations has attempted to contact the Complainant to assist the Complainant reserving the Complimentary Week before November 24th, 2022. The membership terminates along with all benefits, including the Complimentary Week, unless the Complainant pays the yearly renewal fee on or before November 24, 2022.
  As per the signed and initialed Purchaser's Acknowledgment (See attached), which states:
  "I/We may cancel the Limitless Vacations Membership at any time, but my initial membership participation fee is non-refundable".
  Limitless Vacations is not in breach of the signed agreement with the Complainant. Limitless Vacations and Vida Vacations Customer Services have been nothing more than professional, supportive, and accommodating with the Complainant.
  Limitless Vacations thanks you for the opportunity to clarify the facts in this matter.
  Sincerely,
  Limitless Vacations Los Cabos

• Initial Complaint

  Date:10/24/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We made the wrong decision to listen to a timeshare presentation while vacationing at the Vidanta Riviera Maya resort. That was one of the worst mistakes ever! The salesmen there were extremely overbearing. We refused to buy the product and did so for SIX HOURS! They would not leave us alone. Finally, they offered to sell our current timeshare AND provide us with a vacation package that included free or very low cost cruise coupons among other things. What a crock! We never received any such package. All of this for $3950! And to top that off, the organization through which they promised to sell our timeshare charged us an additional $1495! These people should be ashamed of themselves. I'm a paraplegic and have not been able to file this complaint sooner as I have had five surgeries on my spine and have spent much of the last year bedridden. Please help!
  

  Business Response

  Date: 01/23/2023

  Business Response /* (1000, 5, 2022/11/07) */
  November 7, 2022
  BETTER BUSINESS BUREAU
  Dispute Resolution Department North Central Texas
  CASE REFERENCE #********
  To whom it may concern:
  Thank you for the opportunity for Limitless Vacations to respond to the complaints filed by the Complainant in the above referenced Case#.
  On May 25, 2021, the above Complainant (and spouse) attended a sales presentation at the Vida Vacations Resort in the Riviera Maya (Cancun). As part of the negotiations, they elected to trade in their timeshare, Sheraton Vistana Resort and they received an equity credit of $70,000.00 which was applied towards the purchase of their Limitless Vacations membership Agreement.
  The Complainant states in the complaint that "they offered to sell our current timeshare AND provide us with a vacation package". Limitless Vacations is not involved in the transfer process of other timeshares. This is facilitated by an outside 3rd party, namely, Timeshare Resale Marketing (TRM). (See attached TRM Equity Agreement). The Complainant signed the Equity Value Agreement which clearly indicated in the first paragraph: "the Owner(s) engaging TRM to market and engage the appropriate parties to complete the transfer of said intervals..."
  The Complainant was also aware of having to pay TRM a special transfer fee of $989.00 for their services. This document was reviewed with the Complainant in a mandatory recorded verification process.
  The Complainant also states that "...a vacation package that included free or very low-cost cruise coupons among other things". This statement is a contradiction - free or very low-cost. The membership package does include 6 Cruise Certificates-2 each at the respective Administrative Fees of $149, $549, and $799. These Cruise Certificates were also reviewed in the Verification process.
  The Complainant also states: "we never received such package". This is a false statement. After the conclusion of the Verification procedure, all members are provided with their signed contract documents (See attached initialed and signed Purchaser's Acknowledgement).
  The complaint, "And to top that off, the organization through which they promised to sell our timeshare charged us an additional $1,495.00!". TRM was initially to facilitate the "transfer of ownership" as outlined in the original signed EVA. In the original transaction, the Complainant would not receive any profits upon the sale of the timeshare-this would be kept by TRM.
  On June 23, 2021-TRM offered for the Complainant to buy back their Sheraton Vistana timeshare, so the Complainant could market the timeshare and receive the proceeds of the sale.
  The Complainant agreed and signed a release document and paid TRM $1,495.00 as is indicated in the attached "receipt" and "Retention Authorization" documents. This transaction was an independent transaction and agreement between the TRM and the Complainant-not with Limitless Vacations. The Complainant had the choice to continue with the original EVA and have the timeshare transferred from the Complainant's ownership, thus eliminating any financial obligations to the timeshare, after the 150-day timeframe indicated on the original EVA. This was one of the reasons the Complainant stated for purchasing with Limitless Vacations.
  September 4, 2021: The Complainant emailed Limitless Vacations, citing they had been contacted by TRM and had to pay them an additional $2,000.00 and have not heard from them since. Also, that they had not received their vacation membership package.
  FACT: The Complainant did not pay TRM $2,000.00. As is indicated earlier, they paid TRM $1,495.00. If they have not heard from TRM, it is their responsibility to contact TRM directly if they need assistance. Furthermore, their Limitless Vacations membership is a web-based membership, and members are not provided any "catalog" - just their contract documents at the point of sale. Limitless Vacations emails members their login credentials no more than 30 days after the purchase date, to provide access to their on-line membership.
  On July 6, 2021: The Complainant emailed Limitless Vacations again, citing he had not been contacted by TRM. A Member Services Representative reviewed with the Complainant the process with TRM and suggested contacting TRM. As a goodwill gesture, the Representative emailed TRM and requested an agent contact the Complainant who now wants to continue with the "transfer process".
  July 9, 2021: A TRM agent responded that the Complainant had waived their right to transfer the timeshare and elected to buy back their timeshare but would have an agent contact the member.
  In the complaint, the Complainant indicates not filing this complaint sooner due to having been bedridden the last year. However, the Complainant's spouse most likely would have been able to initiate communications with TRM regarding the status of their timeshare they both signed to retain and are both designated members on their Limitless Vacations Agreement.
  Limitless Vacations is not in breach of the signed Purchaser's Acknowledgment signed by the Complainant. It appears from the filed complaints that their contention is with TRM and NOT with Limitless Vacations.
  We thank you once again for the opportunity to provide clarity on this matter.
  Sincerely,
  Limitless Vacations Riviera Maya

• Initial Complaint

  Date:10/20/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Falling victim to Vidanta's lies and empty promises of renting out my time share weeks, receiving major discounts at international hotels, being in the right place at the right time when the "one in a million theme park opens" on the property next door (Cancun), among countless other scams, I am now out over $20,000 and live with the regret of the worst decision of my life. Since being cohersted and manipulated into signing up with an extremely harassing team of sales people, I have tried countless times to book weeks using my time share and, miraculously, they never have anything available that they had promised. But, OF COURSE, if I am willing to pay more, they will be able to find something. Supposedly, I purchased "THE DIAMOND" package that I was told was the best of the best. Yet, I have not been able to use it once. I want out and I want a refund! Please help!

  Business Response

  Date: 01/13/2023

  Business Response /* (1000, 5, 2022/11/01) */
  November 1, 2022
  BETTER BUSINESS BUREAU
  Dispute Resolution Department North Central Texas
  CASE REFERENCE: #XXXXXXXX
  To whom it may concern:
  Thank you for the opportunity for Vida Vacations to respond to the complaints filed by the Complainant in the above referenced Case #.
  OCTOBER 20, 2018: The Complainant purchased a vacation membership with Vida Vacations at the Nuevo Vallarta resort. Since the Complainant has made several untruthful claims, below is our response to each of the complaints:
  1-"promises of renting out my time share weeks": As is stated very clearly in the signed contract, Clause 10-C which states:
  Membership is intended exclusively for the use of member, not for any rental, resale, or investment. The Company makes no representations regarding the market for vacation interval rentals or resales ...and does not in any way recommend acquiring vacation intervals for any rental, resale, or investment purposes... and will not be involved in any way of the rental or resale of Certificate Holder's weeks.
  The above was also verbally reviewed in a recorded verification and activation process at the point of sale. Attached is a copy of the signed Verification Checklist.
  2-"...being in the right place at the right time when the one in a million-theme park opens on the property next door (Cancun), among other scams".
  Vida Vacations is building an amazing Theme Park, but at the Nuevo Vallarta Vida Vacations resort-NOT Cancun. Cancun does have a Cirque du Soleil Theatre complete.
  3-"Since I was coerced and manipulated into signing up with extremely harassing team of salespeople..."
  As is stated in the signed contract, Clause 9.1B which states:
  Member acknowledges that Member is signing this Contract of his own free will, has not been pressured in any way, has not received, or relied on any promise, offer or inducement of any kind, oral or written, not set forth in this contract.
  4-"I have tried countless times to book weeks using my timeshare and, miraculously, the never have anything available that they promised".
  Vida Vacations' data base has no record of the Complainant telephoning the Reservations department requesting to reserve any weeks. On the contrary, Vida Vacations Reservations department has attempted to contact the Complainant on numerous occasions to provide the reservation promotions at the appointed dates, as follows:
  September 2, 2020-Reservation promotion-expired November 1, 2020. Telephoned member-no response. September 9-telephoned member-no response. September 23-telephoned member-no response.
  January 19, 2021-Reservation promotion-expired March 18, 2021-no response from member. January 25-Left voicemail and sent email to member with promotions-no response. February 8-Left voicemail and sent email to member with promotions-no response. February 20-Left voicemail and sent email to member with promotions-no response. March 3-Left voicemail and sent email to member with promotions-no response.
  May 13, 2021-Reservation promotion-expired July 12, 2021-no response from member. May 20- Left voicemail. June 11-no answer-sent email with promotions.
  November 4, 2021- Reservation promotion-expired January 4, 2022-no response from member. November 18-Left voicemail-no response. December 1- no answer-sent email with promotions.
  March 1, 2022- Reservation promotion-expired April 30, 2022-no response from member. March 3- Left voicemail and sent email to member with promotions-no response. March 11- Left voicemail and sent email to member with promotions-no response. March 21- Left voicemail and sent email to member with promotions-no response.
  June 7, 2022- Reservation promotion-expired September 9, 2022-no response from member. August 5- Left voicemail and sent email to member with promotions-no response.
  5-"But, OF COURSE, if I am willing to pay more, they will be able to find me something. Supposedly, I purchased THE DIAMOND package that I was told was the best of the best"
  The Complainant appears to be referring to an auxiliary 3rd party membership, namely San Francisco Exchange (SFX) NOT Vida Vacations. Vida Vacations paid the first year at the Diamond Level of SFX. If members wish to resume with the Diamond Level, it is at their discretion and between members and SFX. This was reviewed in the Verification Checklist. With this membership, the Complainant has 2 "Privilege Weeks" which may be used either back at a Vida Vacations Resort or at any destination provided in the SFX directory. These weeks are all based on availability as is standard in the vacation ownership industry. Attached is a copy of the SFX application.
  Upon receipt of this complaint, SFX was contacted to inquire of any activity on the Complainants account. An SFX Consultant reported: "Currently we are showing no activity under their account with requests for a Vacation". The SFX Consultant has offered to have a Travel Specialist reach out to the Complainant. (See attached email).
  Furthermore, as is stated in the signed contract, Clause 9.1E which states:
  Member understands that exchange companies, collection agencies, credit card issuers, travel agencies, tour operators...are independent companies, and the Company is not responsible in any way for their acts, omissions, or policies.
  August 22, 2022-Vida Vacations accounting department has attempted to contact the Complainant as the Complainant's account is in default of one monthly payment.
  August 25- Vida Vacations accounting department has attempted to contact the Complainant as the Complainant's account is in default of one monthly payment.
  September 13- Vida Vacations accounting department has attempted to contact the Complainant as the Complainant's account is in default of one monthly payment.
  As is stated in the signed contract of the Complainant, Clause 10-Default which states:
  If at any time...member falls behind in two payments due under this contract, fails to perform any other obligation required to be performed and such failures continue for 30 days...Company may elect to terminate the contract...
  6-"I am now out over $20,000 and live with regret of the worst decision of my life"
  The worst decision would be for the Complainant to NOT continue with the membership with Vida Vacations or have the contract cancelled due to default, at which time there is no refund of any monies paid to date.
  At the conclusion of the Verification process at the point of sale, a Member Services Representative asks members to share 2-3 reasons for their purchase (See attached). The Complainant in this complaint commented: 1-Excellent Customer Service 2-Rooms and 3-Grounds.
  The Complainant has had this membership for 4 years and not once utilized any of the membership weeks at any of the Vida Vacation Resorts.
  The Complainant should take advantage of the reservation promotions that have been offered and so the Complainant can enjoy the membership purchased with Vida Vacations and enjoy for the reasons for the purchased membership. As previously stated, the Complainant has never telephoned Vida Vacations to request a reservation using the weeks of the contract.
  Vida Vacations is not in breach of the signed contract of the Complainant and is willing and able to provide the benefits in terms of the language and conditions of the signed contract. It appears the majority of the Complainants grievances lie with SFX and not Vida Vacations.
  We thank you for the opportunity to provide clarity on this matter.
  Sincerely,
  Vida Vacations Nuevo Vallarta, Mexico

• Initial Complaint

  Date:10/16/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We attended a timeshare presentation at vidanta in Nuevo Vallarta. When we declined to upgrade our timeshare the presenter, Spencer, brought in a woman who threatened our future experiences with the resort. I believe her name was Sabrina. She was a White woman. She explained that all our reservations come across her desk and due to our choice not to upgrade over the past 10 years, she said she would assure we did not receive desirable rooms such as ocean views as we were promised when we first purchased. She said the resort was at 20% capacity yet we had a parking garage view because her team oversees our reservation. She basically said we either upgrade or continue to get awful experiences. We will never go back. I encourage people to avoid this timeshare scam.

  Business Response

  Date: 01/31/2023

  Business Response /* (1000, 8, 2022/11/11) */
  November 11, 2022
  BETTER BUSINESS BUREAU
  Dispute Resolution Department North Central Texas
  REFERENCE CASE #XXXXXXXX
  To whom it may concern;
  Thank you for bringing this matter to the attention of Vida Vacations.
  The Complainant purchased their Vida Vacations membership on June 24, 2012, at the Vida Vacations resort in Nuevo Vallarta, Mexico. This is a 25-year contract which will come up for a renewal option 2037.
  On October 10, 2022, the Complainant was invited and attended a member's update presentation while a guest at the Vida Vacations resort in Nuevo Vallarta. Members are under no obligation to make a purchase nor obligated to make an upgrade to their membership, although the majority of Vida Vacations members do so to obtain the new and updated accommodation and benefits.
  To clarify the comment by the Complainant that they were promised to have ocean view rooms is an incorrect statement. Although, members may certainly request an ocean view room, in an effort to be fair with ALL members, room assignments are based on the amount of equity invested, level of membership and number of weeks a member has invested.
  In the complaint, the Complainant refers to a sales manager who inferred that they would continue to get awful experiences unless they choose to upgrade their membership. This is not a policy of Vida Vacations and this interaction with the member and the sales manager has been addressed with the sales manager in a disciplinary manner. Vida Vacations regrets and apologizes that this interaction occurred, and rest assured it is an isolated incident.
  It is with sincere hope that the Complainant puts this isolated incident aside and continues to enjoy the membership with Vida Vacations.
  We thank you for the opportunity to clarify this matter and that the situation has been dealt with internally
  Sincerely,
  Vida Vacations Nuevo Vallarta, Mexico

• Initial Complaint

  Date:10/14/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Thank you for the service you provide and allowing me to file a complaint. My sister and I vacationed in Cancun last year 11/2021 for my birthday. Vida Vacations/Limitless Vacations charged $5,350.00 on 11/28/2021 to a new Barclays credit card issued to me. My sister was charged $1,600.00 for a total of $6,950.00. During our almost 2 hour presentation we were promised 1 complimentary Resort Week and 7 Resort Weeks in addition to Cruise Club access, $299/week Hotel access, Vacation Home access, Cruise Rewards up to $3,000 per year, Complimentary Cruises and the list goes on. Once the credit card was charged we had 6 months of zero percent APR before we were required to send in payments. I was travelling again in 04/2022 and decided to redeem some of my new rewards. Vida never emailed me my username information as promised nor did I receive any confirmation email. I had to call various customer service before they emailed me the username information, and this is when I realized all of the perks were a lie. Those 7 Resort Weeks dwindled down to only 1. The cruise certificates were also bogus. While attempting to book hotels, nothing was available. I have never been scammed before. I couldn't believe this!! I have since closed the account and stopped making payments. Please I ask that you help me in this matter and refund my money. I have contacted my Congresswoman ****** ********* ****** for additional assistance. I do not want this to affect my impeccable credit history and hope to get this matter resolved as soon as possible. I look forward to hearing from you.

  Business Response

  Date: 02/21/2023

  Business Response /* (1000, 5, 2022/10/28) */
  October 27, 2022
  BETTER BUSINESS BUREAU
  Dispute Resolution Department North Central Texas
  REFERENCE CASE #XXXXXXXX
  To whom it may concern:
  Thank you for the opportunity for Limitless Vacations to respond to the complaints filed by the above Complainant in the above referenced Case #.
  Our Records indicate:
  NOVEMBER 28, 2021: The Complainant and the sister of the Complainant attended a sales presentation at the Vida Vacations Resort in the Riviera Maya. They voluntarily chose to purchase a vacation membership with Limitless Vacations and the purchase price of this contract was $6,950.00USD. As indicated by the Complainant who was charged $5,350.00 on a new credit card obtained at the presentation with Barclays Bank and the sister paid $1,600.00 on her credit card. The Barclays terms and conditions stated the member will make payments for the loan over 6 months with no interest for the first 6 months.
  The membership does include (See attached Purchaser's Acknowledgment):
  1 Complimentary Week to be used at any of the participating Vida Vacations Resort from May to October
  7 Resort Weeks: at any Vida Vacation resort to be used within the first 7 years from the date of purchase.
  2 Weeks: every year with Limitless Vacations from $299.00 or less
  25 Premium Weeks: with prices starting at $300.00
  Hotel Club: provides hotel accommodations at prices below retail value.
  3000 Cruise Rewards every year: which may be used as partial payment for any cruise itinerary on the LV website
  2 Cruise Certificates-members pay an activation fee of $149.00 per person (plus applicable port fees, taxes, government fees, etc. as indicated).
  3 Cruise Certificates-members pay an activation fee of $549.00 per person (plus applicable port fees, taxes, government fees, etc. as indicated).
  3 Cruise Certificates-members pay an activation fee of $799.00 per person (plus applicable port fees, taxes, government fees, etc. as indicated).
  The Complainant indicated that the 7 Resort Weeks was reduced to "1" is a false statement. The Complainant has not yet used any of the Resort Weeks, therefore, the 7 are still available.
  The Complainant´s membership was activated on December 14th at 2:01:17 a.m. (See attached screenshot of LVs member portfolio) and was sent a welcome email with the website and login credentials. However, very often these types of emails are delivered to the recipient's junk or spam folders.
  MAY 24, 2022: The Complainant telephoned Vida Vacations with questions on how to place a reservation using the Limitless Vacations membership. The Complainant indicated that there should be no charge for any reservations considering the amount paid for the contract. The Complainant was provided the toll-free telephone number for Limitless Vacations.
  MAY 24: The Complainant telephoned LV requesting to cancel the contract because the Complainant did not agree with having to pay for any reservations.
  JUNE 3: A Member Services Representative attempted to contact the Complainant to review the benefits, however, it was not possible to get a connection.
  JUNE 23: A Member Services Representative attempted to contact the Complainant both by telephone and also sent an email to review the benefits. There was no response.
  JUNE 29: A Member Services Representative sent another email in an attempt to aid the Complainant. The Complainant did not respond.
  We can cancel their contract, but we must abide by the Clause that states on the second page of the signed and initialed Purchaser's Acknowledgement:
  "I/We may cancel the Limitless Vacations Membership at any time, but my initial membership participation fee is non-refundable".
  OCTOBER 20: Upon receipt of this BBB complaint, a Member Services Representative emailed the Complainant and outlined the benefits as indicated in the signed Purchaser´s Acknowledgment (See attached email).
  To date, the Complainant has not responded.
  The benefits were reviewed with the Complainant May 24th when the Complainant called LV. This is when the Complainant requested to cancel their contract because the Complainant indicated not being aware of having to pay for any weeks. This is not a true statement.
  As with ALL purchases with Limitless Vacations, all members undergo a recorded verification process, whereby the main constituents of the membership are reviewed (See attached Verification Checklist). It was clearly reviewed that members pay for the Resort Weeks according to the Resort and unit type reserved, 2 Weeks and the Premium "Weeks and the Complainant and co-member both initialed as being aware and accepting of these terms.
  Attached is a copy of one of the Cruise Certificates, which these were also verbally reviewed during the Verification process. Therefore, it is not possible that the Complainant was not aware of having to pay for any weeks that are reserved.
  The Complainant comments in this complaint that the account has been closed. This is not with the LV agreement as it is still active. If the Complainant is indicating the account with Barclays credit card is closed, that is certainly between the Complainant and the credit card provider.
  As for the Limitless Vacations membership, the Complainant and co-member have an option to renew or not renew the membership on the anniversary date, by paying the renewal fee. If they choose not to renew, there will be no refund.
  Limitless Vacations is not in breach of the signed Purchaser's Acknowledgment signed by the Complainant and the sister of the Complainant.
  Once again, we thank you for this opportunity to clarify the facts in this case by providing the most current information in this matter.
  Sincerely,
  Limitless Vacation Riviera Maya
  
  
  Consumer Response /* (3000, 14, 2022/11/12) */
  I just remembered during our "presentation" several employees/sales reps told us not to tell anyone from our hotel/resort where we were going. It was a red flag that I didn't even realize. Our hotel Garza Blanca also offered resort/vacation packages. The team at Vidanta/Limitless vacation knew what they were doing was unethical and asked us not to reveal anything about our departure that morning. Why? Because they knew it was illegal. They lacked integrity.Immoral and shameless vermin. They could have kidnapped us, we could've been victims of human trafficking.
  
  
  Business Response /* (4000, 16, 2022/11/23) */
  November 23, 2022
  BETTER BUSINESS BUREAU
  Dispute Resolution Department North Central Texas
  CASE REFERENCE #XXXXXXXX
  To whom it may concern:
  Thank you for this second opportunity to update with the current status of this case.
  Limitless Vacations and the Complainant have come to a final agreement between the two parties and consider this matter closed.
  Sincerely,
  Limitless Vacations Riviera Maya, Mexico

• Initial Complaint

  Date:10/02/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The salesmen at Vidanta in Mexico was very pushy and arrogant, until I said yes, they did not let me go.
  We paid around 1,800 for their membership. We were promised a free week at one of their Vidanta location and when we tried calling they were asking us to pay more than 1,000 US dollars.
  Within our contract it is also specified that we are granted premium weeks that max out at 299 US dollars, but when trying to plan those weeks the company asks us to pay more way more than the 299 amount.
  Have also tried to plan trips through them and they redirect us to multiple phone numbers which then in turn direct us back the original phone number. Ultimately getting no where with no information.

  Business Response

  Date: 12/28/2022

  Business Response /* (1000, 5, 2022/10/17) */
  October 17, 2022
  BETTER BUSINESS BUREAU
  Dispute Resolution Department North Central Texas
  CASE REFERENCE #XXXXXXXX
  To whom it may concern:
  Thank you for the opportunity for Limitless Vacations to respond to the complaints filed by the Complainant in the above Case Reference #.
  May 16, 2022: The Complainant purchased a travel membership with Limitless Vacations while at a presentation at the Vida Vacations Resort in Los Cabos.
  As per the signed Purchaser's Acknowledgment (see attached), the Complainant DOES NOT have a Complimentary Week included in the membership. In the complaint, the Complainant indicated "they were promised" a free week. Once again, as per the signed Purchaser's Acknowledgment, it does state in the last paragraph that "Neither ICE nor VRM nor any of its affiliates, assumes any responsibility for the promises, oral or written, beyond what is written in the Purchaser's Acknowledgement..."
  Therefore, seeing that the Complainants did not have a Complimentary Week in their folio, the agent most likely quoted a $1000 mentioned in the complaint, which was most likely a quote for a unit in a Vida Vacations resort for the associated Use Fee.
  Also included in the Complainants membership are 2 Weeks every year which the Complainants can purchase for $299.00USD or less, based upon availability. Since the Complainant did not specify when, where and size of unit they were trying to reserve with this rate, it is possible there was no availability, and the agent found the next best option. This was most likely the reason for the higher ticket.
  Upon receipt of this complaint, a notice has been issued to the Support Team for Limitless Vacations, and they will be reaching out to the Complainants and resolving the Complimentary Week matter promptly.
  We thank you for this opportunity to clarify and update this complaint as it is today.
  Respectfully,
  Limitless Vacations Los Cabos