Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a contract with ******* on March 18, ****, for a two-bedroom unit (contract AC-****). The contract states the agreement runs 25 years unless extended by myself, thus 25 years would run 3/18/**** to 3/17/2023 with payments for each year due by 28 February of that year. The contract allows the member to make three extensions of 25 years each. Instead of extending I notified Vidafel (now Vida Vacations) on December 12, 2022, via registered mail, that I would not be renewing the contract. Despite this notification, and several phone calls with Vida Vacations they continue to send me a bill for this contract. The latest, dated March 15, 2023, adds a penalty for late payment.

  Business Response

  Date: 04/03/2023

  April 3, 2023,

  Please note that I, *****************************, sent BBB a notification that I would be on vacation from March19 to April 3 and indicated the parties to forward any complaints in my absence.

  To whom it may concern,

  Thank you for this opportunity to respond to the complaints filed by the above Complainant.

  Furthermore, the Complainant is correct in that the Complainant purchased a Vida Vacations membership on March 18, **** at the Vida Vacations Resort at our Acapulco destination.  The Complainant's contract provides an option to renew the membership every 25 years up to a maximum of 100 years.  In the event the Complainant did no wish to renew the next 25 year term, the contract would be cancelled.

  The contract has a mandatory maintenance fee due every February 28th.  

  On February 25, 2020, the Complainant paid the mandatory maintenance fee and requested the week be deposited in the primary exchange company to use the week outside of the Vida Vacations Resorts.  This was completed as requested by the Complainant, who at the time indicated the Complainant had no interest in visiting a Vida Vacations resort and is only paying the maintenance fees until the deadline of the extension option.

  The Complainant indicates having mailed a letter on December 12, 2022 indicating that the contract would not be extended.  Vida Vacations did not receive this letter.

  On February 11, 2023, Vida Vacations was in receipt of an email from the Complainant indicating that the contract would not be renewed.

  On March 16, 2023, since the Complainant did not pay the extension/renewal fee for contract AC1000, it was cancelled.  The Complainant has no further rights of use and no further financial obligations to the contract nor to Vida Vacations.

  We thank you for this opportunity to respond to this complaint and provide the current status.

  Respectfully,

  Member Services

  Vida Vacations

• Initial Complaint

  Date:03/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went to ****** ****** with my wife to a resort on 9--24-2022. Attended timeshare presentation and refused to buy. They offered me a smaller package and I paid $1500. The only reason I both this package is they offer 2 weeks at any of their resorts. Some other offers include in the deal $2,000 in savings credits for hotels and cruises. All this is junk, I can get much better deals without these offers. The top reason I agreed to buy was the 2 Home resort weeks certificates. I was excited to book 2 weeks at Mayan Palace but when I call to make the reservation I was told I need to pay at least $3,000 and there are some other fees when I arrive at the resort. Also, they don't have any weeks available that I chose. When I attended the presentation the scammer told me there will be no other fees but the contract is confusing and you'll find out after you pay and try to use the worthless certificates. Beware when dealing with Limitless Vacations. All is a scam to take your money. My vision is poor and the pages of small print contracts they use to scam me I wasn't able to read, I trusted the selling person. They scammed me for $1,500 and I will never be able to use any of the offers.

  Business Response

  Date: 03/24/2023

  March 24, 2023
  BETTER BUSINESS BUREAU
  Dispute Resolution Department                                                                                                                                             North Central *****  
  CASE REFERENCE #********
  To whom it may concern:
  Thank you for this opportunity for Limitless Vacations to respond to the complaints issued by the above Complainants in the above referenced case #
  Our records indicate:
  On September 24, 2022, the Complainants attended a sales presentation with Limitless Vacations located at the Vida Vacations Resort in the ************.  The Complainants chose to purchase a membership with Limitless Vacations. This is a Tier 1 level membership which a portion of this membership provides the Complainants with an opportunity to reserve 2 Vida Vacation Resort weeks within the first 10 years of their membership. (See attached signed Purchasers Acknowledgment).
  October 14, Mrs. and ****************** received a welcome email providing their login credentials to gain access to their account and all their benefits on the LV website.   
  On January 30, Mr.******* called Limitless and said he will not be renewing the membership
  On the same day he called Limitless again and said he wanted to cancel membership, agent told him to call Vida vacations to register his request.
  On the same day he called vida vacations and said he was not happy with membership, and wanted to make sure he did not get charge the renewal fee again, Mentioned to agent the cancellation of the contract, agent advised in case of cancellation there will be no refund.
  In the 2 resort weeks we also mention "PAY CURRENT USE FEE" according to vida vacation resort and unit type reserved" wich the complainants initialized(see attached sheet with complainants initials).
  With their Limitless Vacations membership, they are provided 2 Weeks every year in resorts, condos, or villas from studios to multiple bedrooms, whereby prices can be $299.00 or less.  As per their signed Purchasers Acknowledgment, which states: All reservations are based upon space availability.  All inventory fluctuates based on time of year, booking window and locations.  It does not specify specific locations, dates, or the number of availability inventory.
  As stated in the signed Purchasers Acknowledgment of the Complainants, page 2-(see attached):
  No other verbal or written promises have been made in connection with this transaction and that no alterations or erasures shall modify the terms and conditions of these related documents.  LV can only perform on the terms and conditions stated in the signed Purchasers Acknowledgment.
  In the rebuttal, LV has provided evidence of the signed Purchasers Acknowledgement that as per their agreement which states in this clause, initialed by the Complainants:  
  I/We may cancel the Limitless Vacations Membership at any time, but my initial membership participation fee is non-refundable.   
  Limitless Vacations is not in breach of the signed Purchasers Acknowledgment. Limitless Vacations is able and willing to provide all the benefits as indicated in the language of the signed agreement.  
  We thank you for this opportunity to clarify the facts in this case by providing the most current information in this matter.
  Sincerely,
  Limitless Vacations
  ************

  Customer Answer

  Date: 03/25/2023

   
  Complaint: 19842046
  
  I am rejecting this response because:  More lies from the Vida Vacations. The only reason I purchased this package and lost $1,500 was the 2 Home Resort Week Certificate. See the attachment. Was told there will be no other fees. When I contacted Mayan Palace gave them many dates to book the 2 weeks. Nothing was available. I was curious if there was available if I need to pay any additional fees. Was told will be close to $3,000 this is just to book and there may be additional at the check in to the resort.

  When I was scammed to buy this package on the documents there is no mention, I need to pay additional $3,000 to use the 2 weeks. There are times I book with Expedia or other sites they charge a normal tax and fee can be $15/night but not $3,000.

  Warning for anyone goes to a timeshare presentation at Vida Vacations, do not believe anything they tell you and if you sign anything beware, they may scam you. 
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 04/24/2023

  April 24,2023
  

  BETTER BUSINESS BUREAU
  Dispute Resolution Department                                                                                                                                                                                                                                                                                                                                        North Central ***** 

  COMPLAINT ID# ********
  

  To whom it may concern:
  Thank you for this 2nd opportunity for Limitless Vacations to respond to the additional complaints issued by the Complainants in the above referenced case #.

  First of all, the Complainants membership contract is with Limitless Vacations and NOT Vida Vacations. 
  

  However,the Complainant does have 2 RESORT WEEKS which provides the Complainant the ability to reserve 2 weeks at any of the Vida Vacations resorts (for the first 2 years of the membership) in a Grand Mayan unit or below this level, and as is indicated in the contract, Members price will equal the current use fee according to the resort selected and the type of unit being reserved  (See attached initialed Clause on the Purchasers Acknowledgment).
  

  On January 30, 2023, the Complainant telephoned the Vida Vacations *********************** and inquired about availability in the Grand Mayan Resort in the Puerto Peasco destination.  The ********************** informed the Complainant of the rates for the different size units in the Grand Mayan.  The rate for the One-Bedroom Grand Mayan is currently $1,400.00 or $1,200.00 for a *********** ****** unit). If the Complainant wished to reserve in the Mayan *************** for same size units, the cost would be less. This is in accordance with what was referenced in the signed contract, and this was also verbally reviewed in the recorded Verification process (attached for your review). 
  

  The $3,000.00 fee the Complainant is referring to is most likely in reference to paying the Use Fee(s) according to the inventory requested.  Limitless Vacation members pay the Use Fee plus to the resort upon check-in,  a hospitality tax plus an environmental tax (in **** and the ************ only) and can vary according to the resort, unit type and destination. However, if the Complainant did reserve a Resort Week in the Grand Mayan one-bedroom as an example, he would pay $1,400.00 and if he reserved both weeks, then it would be $2,800.00 plus the appropriate taxes per week.
  

  Furthermore,the Complainant only requested about availability at the Puerto Peasco resort and did not request any dates.  As stated in the initialed and signed Purchasers Acknowledgment, reservations and check-ins are upon availability.
  

  The Complainant also inquired about being charged automatically for the renewal fee.  The agent advised him to contact Limitless Vacations as Vida Vacations has no access to the LV website.  A Limitless Vacations agent informed the Complainant since there was no credit card data on his file, and there was no request submitted on the Complainants website account, there would not be any charge.  Membership renewal is optional.
  

  Limitless Vacations is not in breach of the signed contract of the Complainant.
  

  Respectfully,
  Limitless Vacations

  Business Response

  Date: 04/24/2023

  April 24,2023
  

  BETTER BUSINESS BUREAU
  Dispute Resolution Department                                                                                                                                                                                                                                                                                                                                        North Central ***** 

  COMPLAINT ID# ********
  

  To whom it may concern:
  Thank you for this 2nd opportunity for Limitless Vacations to respond to the additional complaints issued by the Complainants in the above referenced case #.

  First of all, the Complainants membership contract is with Limitless Vacations and NOT Vida Vacations. 
  

  However,the Complainant does have 2 RESORT WEEKS which provides the Complainant the ability to reserve 2 weeks at any of the Vida Vacations resorts (for the first 2 years of the membership) in a Grand Mayan unit or below this level, and as is indicated in the contract, Members price will equal the current use fee according to the resort selected and the type of unit being reserved  (See attached initialed Clause on the Purchasers Acknowledgment).
  

  On January 30, 2023, the Complainant telephoned the Vida Vacations *********************** and inquired about availability in the Grand Mayan Resort in the Puerto Peasco destination.  The ********************** informed the Complainant of the rates for the different size units in the Grand Mayan.  The rate for the One-Bedroom Grand Mayan is currently $1,400.00 or $1,200.00 for a *********** ****** unit). If the Complainant wished to reserve in the Mayan *************** for same size units, the cost would be less. This is in accordance with what was referenced in the signed contract, and this was also verbally reviewed in the recorded Verification process (attached for your review). 
  

  The $3,000.00 fee the Complainant is referring to is most likely in reference to paying the Use Fee(s) according to the inventory requested.  Limitless Vacation members pay the Use Fee plus to the resort upon check-in,  a hospitality tax plus an environmental tax (in **** and the ************ only) and can vary according to the resort, unit type and destination. However, if the Complainant did reserve a Resort Week in the Grand Mayan one-bedroom as an example, he would pay $1,400.00 and if he reserved both weeks, then it would be $2,800.00 plus the appropriate taxes per week.
  

  Furthermore,the Complainant only requested about availability at the Puerto Peasco resort and did not request any dates.  As stated in the initialed and signed Purchasers Acknowledgment, reservations and check-ins are upon availability.
  

  The Complainant also inquired about being charged automatically for the renewal fee.  The agent advised him to contact Limitless Vacations as Vida Vacations has no access to the LV website.  A Limitless Vacations agent informed the Complainant since there was no credit card data on his file, and there was no request submitted on the Complainants website account, there would not be any charge.  Membership renewal is optional.
  

  Limitless Vacations is not in breach of the signed contract of the Complainant.
  

  Respectfully,
  Limitless Vacations

  Customer Answer

  Date: 04/24/2023

  I am rejecting this response because:   Big lies. I lost $1,500. I received a worthless paper. When you go to timeshare presentation do not believe a word this people are promising you. All lies and scam. 

  Customer Answer

  Date: 05/01/2023

  Thank you BBB for taking my complain and expose this fraud company.  I found out Vida Vacations used Limitless Vacations to sell me a worthless package and I lost $1,500. Since Limitless Vacations according to my research is located in *****, I will never be able to receive my refund from Vida Vacations. Hope this is a ****** for anyone doing business with Vida Vacations. Beware!!!!!

• Initial Complaint

  Date:03/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a vacation during COVID that was advertised for a really price. We bought it and went to Vidanta in ************ where we were told we had to attend a presentation as in order to get our drinks free and some other perks. We attended and after an entire day with representatives we were basically forced to pay to join with some promised perks that never happened. We had a free vacation that we took advantage of but than we're told we needed to attend another presentation so we did and literally wasted a full day of sunlight listening to their c*** to be forced to pay more money to get things they promised in the first place. They kept telling us we can list it on air Bnb to make more money and they would help us but after now $20,000 we got nothing but a headache and lost our hard earned money thinking we are making some type of investment. Every time we tried to call and book they have no space and no this and no that. We even tried to sell the whole thing because they refuse to cancel and the contract is so ridiculous that no one would ever purchase it. They transfer only 1 week every other year if we were to sell it and it's only for 10 years so really just 5 years. Who would ever do that!!!!!! I'm so angry we got taken advantage of in such a way and lost so much of our hard earned money on these people!!!!!

  Business Response

  Date: 03/27/2023

  March 27, 2023
  Better Business Bureau
  Dispute Resolution Department
  BBB Serving North Central *****
  CASE#:  91722912
  To whom it may concern,
  Thank you for bringing this matter to the attention of Vida Vacations.  Below you will find a history of the Complainant and filed grievances.
  On July  12, 2021, the Complainant and her partner attended a sales presentation at the Vida Vacations Resort in ************.   They  chose to purchase a vacation membership, Agreement XXXX4327 in the pre-construction Imperial Jungle Aqua Suite.  The purchase price of this agreement was $20,610.00 and was paid in full.
  Complainant mentioned it was during covid that started in 2020, this was a year before her first date of purchase.
  On February 13, 2022, the Complainant and her partner  Checked in in the  vida vacation resort in the ************ ( for her second time).
  On February 16,2022 they  where invited to a ****** s Update presentation at the Vida Vacation Resort in the ************ and accepted.  They subsequently purchased an upgrade, contract XXXX17945, for a Deluxxe at the Grand Mayan Junior Suite Deluxxe.  The purchase price of this contract was $46,930.00 and they paid a deposit of $3,220.00 leaving a cash balance of $43,710.00.
  On May 9,2022 the complainant called our customer care center and made a ***** request on the contract.
  On May 12,2022 our representative called the complainant to attend her request, she mentioned was not sure about keeping the contract, because all of was is hapening in the world. Representativeexplained she was out of her 5 day recission period as per contract. Complainant decided after knowing that she will make and effort to keep the contract and  she will continue with payments.
  On March 14,2023 Complainant called our customer care center again to inquire on how to transfer to a friend, after our representative informed her the process, complainant decided to put another  cancel request on her contract.
  On March 16,2023 A ****** Services Representative tried to contact complainant to follow up on her request,There was no response.
  On March 21,2023 A ****** Services Representative tried to contact complainant by phone and also sent a email to follow up on her request and give her a better explanation on how to transfer if she was still interested.Complainant is unresponsive to emails and calls.
  On March 23 and 24,2023 A member services representative tried contacting complainant, complainant did not answer.
  Complainant also mentions the rental part of the membership, As we mention on the day of purchase, the Company does not handle rental of members weeks and does not endorse members purchasing for rental purposes or investment as per their signed Rental and Resale Disclaimer. (See attached) and Clause 10-C of their signed Recitals document.
   This Program is intended exclusively for the use and enjoyment of the Certificate Holder. It is not intended, for any rental, resale, or any other commercial purpose. The Resort will not be involved in any way in the rental or resale of Certificate Holders weeks or Certificate
  This Clause was also verbally reviewed during the final verification and activation process with a ****** Services Representative after the signing of the contracts.
  Reservations are subject to availability the complainant signed her recitals where all the reservations and instructions related to her weeks are listed.
  All contracts undergo a recorded Verification procedure with a ****** Services Representative to ensure members have a clear understanding of their contract.  At the beginning of this procedure, members are asked  if they had read and understood their contract. (See attached Verification Checklist and activation script).   ******s are also provided the contact information for the ****** Services department at the resort in the event they have any questions regarding their membership.  
  This is the complaianants second contract with Vida Vactions they have gone trough the process two times.
  The Complainant is not entitled to a refund as she never followed any contract protocols for cancellation of the contract. 
  If you should require any additional information, please feel free to contact us.
  Respectfully,
  Vida Vacations
  
  

  Business Response

  Date: 04/10/2023

  April 10, 2023

  Case Reference #********

  To whom it may concern,

  Limitless Vacations is in the process of providing the Complainant a refund.  The intermediary bank has recently modified its refund policies and LV has recently re-submitted the credit card information obtained from the ****************** ******** has informed us the refund will be completed in 3-5 business days.  A ****** Services Representative is currently monitoring the process.

  We thank you for this second opportunity to provide the updated data in this complaint.

  Respectfully,

  Limitless Vacations

  Customer Answer

  Date: 04/13/2023

  Hello -

  Thank you for looking into this matter and getting back to me. I am not clear on what the refund amount is and to what bank? Please let me know.

   

  Thank you,

   

  Customer Answer

  Date: 04/13/2023

  Im addition to receiving a refund I would like anything I have left with Vida to be cancelled and for the to leave me alone!!!!

  Customer Answer

  Date: 04/17/2023

  Hello -

  Thank you for providing me with an update on this report. I am not clear on the resolution and sent two messages requesting an update. Please let me know what the refund amount is, what back and i must have everything cancelled with Vida. I want nothing to do with them.

  
  

  Thank you,

  *******************

  Business Response

  Date: 04/21/2023

  April 21, 2023

  CASE REFERENCE ID#********

  To whom it *** concern,

  Our deepest apologies, but the reference regarding a refund to be forthcoming, made in the last response was made to another BBB complaint #*******.  Therefore, there is NO REFUND forthcoming as was indicated in the last response.

  On March 28,  2023, the Complainant filed a credit card dispute for the last monthly payment paid on their account.  The bank's *** take up to 180-days to determine a final ruling.  Therefore, at this date in time, we are awaiting the bank's decision on the disputed charge.

  On April 19, a ****** Services Representative sent an email to the Complainants reviewing the case and indicated that they were not entitled to a refund as the cancel request was beyond the 5-business days provided according to their contract mandated by Mexican law.

  The Representative also reviewed in the email the "Assignment Clause" of their contract when transferring their contract to either immediate family or a non-family third-party.  As the Complainants underwent a recorded Verification process and a audio Activation process, whereby they verbally acknowledged having read, understood and were in agreement to their contract.  This would include the Assignment Clause of the contract the Complainant signed.

  The Complainant has never responded to the recent communications in terms of these 2 BBB complaints.

  Vida Vacations is not in breach of the signed contract and is able and willing to perform on the contract in terms of the language of the contract.

  Respectfully,

  Vida Vacations

   

  Customer Answer

  Date: 04/22/2023

  I am rejecting this response because: as I stated this is the worst company and a rip off. We are pursing a legal route if this matter is not resolved here but we want nothing to do with this company and want our money that we wasted on them back.

  They had us in a room for an entire day pushing us to pay and buy more when we clearly told them more than once we were not interested and just wanted to leave and enjoy our vacation but they kept making offer after offer and none of it was true. Every thing was lie!!!!

• Initial Complaint

  Date:03/13/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 7, we signed a contract for 2 units at Vidanta. The lobby solicitor advised we would receive a ****** vacation for attending the presentation. We were in fact given TWO $2000 certificates to use with no explanation. In actuality to use the certificates you much still spend $1000 plus out of pocket. This is a misleading unscrupulous, an unethical marketing tool.Do not accept these certificates as they are not usable and will only cost you more money

  Business Response

  Date: 03/27/2023

  March 27, 2023
  Better Business Bureau
  Dispute Resolution Department
  BBB Serving North Central *****
  CASE#:  91721566
  To whom it may concern,
  Thank you for bringing this matter to the attention of Vida Vacations.  Below you will find a history of the Complainant and filed grievances.
  On March  7, 2023, the Complainant and her partner attended a sales presentation at the Vida Vacations Resort in ************.   They  chose to purchase a vacation membership, Agreement XXXX11359 in the pre-construction Kingdom of The Sun.They received two certificates as a gift  for attending the presentation, given by a marketing company, wich they can use if decide to (terms and conditions may apply).
  On March 13, 2023, the Complainant  called our customer care center to complain about ****** collection, said she was told by going to the sales presentation she will get a free week they helped her with her concerns And after said she will talk to the rest of the members to see if they want to cancel, agent also mentioned  they will also need to make the request that same day since it was the 5 day of the reccision period and made her aware of the office hours.
  On the same day Complainant called again with questions about her weeks, she said she felt she was lied to our agent made a request from someone in member service to contact her. Our representative contacted her explained the weeks on the contract how they work and the benefits on her contract.Offered her a one time use in the GB for the misunderstanding. Our representative listened to all her requests and told her whe will be here to help if she has any other concern.
  On March 17,2023 the complainant called our customer care center with questions on the deposit of weeks for SFX (third party companie).
  On March 23,2023 Representative emailed a explanation about how to use and deposit SFX and CF weeks taking the best advantage for complainant. Also went over her contracted weeks one more time, representative will call her back later to answer any questions she might have regarding the explanation of her weeks.Complainant also insists in having four weeks (that's not what she signed for, she signed for 3 contractual usages.See atached Verification sheet) Representative still helping her on explaining on how she can make the best out of all her contracted and additional weeks (with third parties).
  The items mentioned in this complaint are provided by outside third parties and Vida Vacations has no control nor jurisdiction of them.
  All contracts undergo a recorded Verification procedure with a ****** Services Representative to ensure members have a clear understanding of their contract.  At the beginning of this procedure, members are asked  if they had read and understood their contract. (See attached Verification Checklist and activation script).   ******s are also provided the contact information for the ****** Services department at the resort in the event they have any questions regarding their membership.  
  Vida Vacations is willing and able to perform according to the rights and obligations stipulated in the agreement and is not in breach of the contract.
  If you should require any additional information, please feel free to contact us.
  Respectfully,
  Vida Vacations

• Initial Complaint

  Date:02/25/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Vidanta by telephone to enquire about availability for my Grand Luxxe Villa timeshare. They advised me that I could not book a reservation until I paid the "extension fee" which is required every ten years. I am totally unaware of this requirement which was never discussed at time of purchase. The customer service rep says it is in the contract which I signed but no longer have. I asked for a copy of the contract to verify but they said I cannot receive this until I pay the over $2000 US extension fee. This is my original contract! I believe I have the right to receive it to verify if the fee is included in the contract which I don't believe it is. So they are refusing to allow me to review my own contract. Please help to get me a copy of my contract!

  Business Response

  Date: 03/03/2023

  March 3, 2023
  Better Business Bureau
  Dispute ********************* North Central *****
  REFERENCE CASE #********
  To whom it may concern,
  Thank you for the opportunity to respond to the complaint filed by the Complainant in the above reference case#.
  APRIL 20, 2010: The Complainant upgraded to vacation membership for Lodging Rights and Services at the Vida Vacations Resort in the ************, ******. This contract is a 10-year structure in the Grand Luxxe Division.
  As with all purchases, a recorded Verification procedure is conducted with all members to verify they had read, understood and in agreement with the purchase. This extension clause was reviewed with the Complainant in this procedure. Furthermore, the signatures of the Complainant of the contract, indicate the Complainant had read, understood and was in agreement with the contract, and this would include Clause 4-Term as stated below.
  Clause 4-TERM states: This program shall remain in effect for an initial term of 10 years from the date of signing this Certificate. Certificate Holder may extend this program for an additional 10-year periods by paying to the ******* within 3 months after the end of the preceding 10-year period an extension fee equal to one-half of the then current Reservation Fee multiplied by the number of weeks indicated on the Cover page. Extension payments must be made by certified mail (return receipts requested) to the *************** no other means of payment shall be valid. Certificate Holder may extend in this manner a maximum of 9 times, for a total maximum term of 100 years. If within 3 months after the end of any 10-year anniversary Certificate Holder does not extend this Program, all rights and obligations under this Program shall terminate. Extension of this Program shall be the sole responsibility of ******************* ******* shall have no obligation to invoice Certificate Holder or send extension reminders of any kind. (See attached Contract Recitals page with above Clause).
  Therefore, the Complainant had to July 20, 2020, to pay the extension fee to renew the 2 Grand Luxxe Weeks for another 10-year term.
  If the Complainant wishes to renew the 2 Grand Luxxe Residence Weeks, the Complainant send the payment as soon as possible. The Extension Fee payable would be currently $2,449.33USD.
  We thank you for the opportunity to clarify the facts in this matter.
  Respectfully,
  Vida Vacations ****** Services
  
  See Attachment/File: Contract Recitals-CRVT0084.docx

• Initial Complaint

  Date:02/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In summer of 2021, my brother and I went on vacation to ********* and were lured into a timeshare presentation under false pretenses. We were told that we would be going to a hotel that accepted RCI, since I had previously bought a timeshare and had an RCI account. That turned out to be untrue. We spent ALL day with the sales person who LIED to my brother and I. 1- We were told that we could make money by letting others use it. We were told it was vey easy to do this. Never were we told that if we wanted to use the timeshare somewhere else, we would first have to pay $1,000 for the room which we would not even be using. We were told it was a vacation CLUB and not a timeshare. We were told we would save thousands on travel. We haven't been able to use the timeshare once because it just seems expensive and we were lied to.2- We were not told about the $400 maintenance fee until we were almost done signing all the papers. 3- We were told we could sell it back to Vidanta. Now ******* says they do NOT buy back timeshares. My brother is a 25 year army vet who fought in two wars. Our sales person shook his hand and thanked him for his service. It seems utterly wrong to flat out lie to him afterwards. Also, I understand that timeshares are sold to couples or families. My brother and I do not even live in the same state. We did tell the Vidanta staff that we were brother and sister and did not live in the same state. We were lied to from the start. We were led to Vidanta under false pretenses. We were lied to about this not being a timeshare but rather just a vacation club that could bring us in a lot of extra money and would be easy to use. This hasn't been true.It took me a while to reach out to the BBB for several reasons. First of all, I had health issues stemming from a stroke in the winter of 2021. Followed by my sons getting COVID at different times. Then I got COVID. My health issues have kept me from researching who to reach out to.

  Business Response

  Date: 02/28/2023

  February 24, 2023
  Better Business Bureau ***************************** North Central *****
  REFERENCE CASE #********
  To whom it may concern;
  Thank you for the opportunity to respond to the complaints filed by the Complainant in the above referenced case #.
  The Complainant indicated that they were "lured" into a timeshare presentation under false pretenses, which is a false statement. They were invited to a sales presentation and accepted several gifts for their time (Dolphin Encounters, cash gift, 60-minute massage, taxi fair return to the airport and Bucanero Sunset Excursion).
  The Complainant cites being an RCI member that they were told they were going to a hotel that accepted RCI exchanges and indicates in this complaint this is not true. However, this is true, Vida Vacations does accept a certain percentage of RCI members as exchange guests at the Vida Vacations resorts and invites these guests to attend a presentation.
  The Complainant comments that they were told they could make money by letting others use their membership and could sell their membership back to Vidanta. These are not true statements. All purchases undergo a recorded Verification (See attached Verification Checklist) and an audio Activation process. In these 2 processes, it is clearly indicated that the Company does not recommend purchasing a membership for any rental, resale, or investment purposes, and that if member does so the Company is not responsible for any loss. The Complainant responded in an affirmative response. This is not only contained in their signed contract documents, Clause 9.1B but they also signed a separate "Rental and Resale Disclaimer" (see attached document).
  Membership is intended exclusively for the use of Member, not for any rental, resale, or investment purpose. Company makes no representations regarding the market for interval rentals...does not recommend acquiring vacation intervals for any rental, resale, or investment purpose..."
  Members are able to rent their weeks in a private transaction, but as stated in the contract recitals:
  Clause 9.1-C-Rentals are permitted, but only in private transactions, in which case Member will have to make the reservation directly by himself by phone (with voice recognition) in favor of the person to whom he has rented, and, once the reservation is made, it shall not be transferable.
  The Complainant states they were never told that if the Complainant wanted to use the timeshare somewhere else, that they would have to pay $1,000.00 for the room which the Complainant would not be using. This is a false statement. The Complainant would be using the week as an exchange for a resort outside of Vida Vacations. The Cover Page indicates not only the inventory purchased but the current "Use Fee" per week. (See attached). In addition, as per the signed contract recitals by the Complainant, which states:
  Clause 3.- FEES. Member agrees to pay to Company, a Usage Fee payable at the time of making a reservation to use the Registered Week
  Clause 4.- RESERVATION FEE. For each week reserved, Certificate Holder shall pay a Reservation Fee. The Reservation Fee shall be payable at the time of making the reservation.
  Use of any weeks, whether at a Vida Vacations resort or deposited into an exchange company to travel outside of Vida Vacations resorts, a week is being "used" therefore, there is a reservation fee payable to use any week(s). This was also verbally reviewed with the Complainants during the Verification process (See attached Verification Checklist).
  The Complainant states not being informed about the $400.00 maintenance fee until almost done signing papers. This is a questionable comment as Vida Vacations has no maintenance fee or Use Fee for $400.00?
  The Complainant cites not being able to use the membership once because it just seems expensive. Obviously, the Company cannot determine anyone's financial status, but the Complainants have several options to choose for accommodations. The Complainant may choose to reserve a Master Room unit in the Mayan Palace or Sea Garden Resorts for under $1,000.00.
  Furthermore, Vida Vacations reservation department has left numerous telephone messages and sent several emails offering special reservations promotions to the Complainants, who have never responded.
  The Complainant states that it is the Complainant's understanding that timeshares are sold to couples and families. This is a true statement. However, Vida Vacations also has numerous memberships whereby the members are a solo member or even have 2, 3 or 4 members on a contract who are not cohabitants.
  The Complainant states having to research who to reach out to. All members are provided a contact sheet with an email and phone number for the ************************** at the resort where the Complainants purchased. In addition, the **************************** toll-free phone number and email are provided in the 2 contract recitals. The Complainant has not reached out to either of these options who would be in the best position to offer assistance.
  Vida Vacations is not in breach of the signed contract of the Complainant. If the Complainant wishes to terminate the contract, there will be no refund of any monies paid as per Clause 11-General Provision of their contract providing 5-business days to be eligible for a refund.
  We thank you for this opportunity to clarify the facts in this matter.
  Respectfully,
  Vida Vacations Member Services
  
  See Attachment/File: ********-RENTAL AND RESALE DISCLAIMER

• Initial Complaint

  Date:02/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When we took the presentation, We offered many incentive but none of the incentive worked as per their explanation. Incentive Free airline tickets did not work, Cruise voucher did not work and gift card dis not work. ll above was part of the package but they cheated us.

  Business Response

  Date: 03/07/2023

  REFERENCE CASE #: 91716901
  To whom it may concern,
  We thank you for bringing this matter to the attention of Limitless Vacations and to respond to the complaints of the Complainant in the above Reference Case #.
  On August 14, 2022, the Complainant attended a sales presentation with Limitless Vacations at the Vida Vacation resort in Los Cabos. The Complainant purchased a travel membership for the amount of $1,300.00USD.
  An outside marketing promoter offered the Complainant several gifts for their time attending the sales presentation. The gifts given were:
  4 "Vida Dollar Gift Cards" ($250.00 Vida Dollar value each) whereby the holder is issued an amount of electronic monies to be applied as partial payment for purchases made on the website with *************** (a web-based company separate from Vida Vacations or Limitless Vacations).
  Cruise Voucher Now Boarding Airline Certificate
  On November 8, the Complainant telephoned Limitless Vacations dissatisfied with one of the incentive gifts the Complainant had received for attending the sales presentation. This was the Vida Dollar Gift Card which have a 30-day expiration date.
  On November 9, the Limitless Vacations ****** Services Representative emailed 2 ******** Dollar Certificates for $500.00 Vida Dollars to replace the 4-$250.00 Vida Dollar Certificates. The Representative specified to make sure to follow the instructions to activate them, and to access the correct link that is indicated on the certificate.
  On November 14, the Complainant telephoned Vida Vacations to inquire about the Cruise Voucher. The Complainant was referred to contact Limitless Vacations. Limitless Vacations received a telephone call from the Complainant to check information on the Cruise Certificate. Our records indicated that the Complainant indicated not being ready to book it at that time. (See attached screenshot from Limitless Vacations data base record of the communication).
  The Airline Tickets are not "free" as the Complainant has indicated. The Airline Certificate must be activated within 90 days of the date of issuance. The Certificate Holder(s) must pay a $75.00 per person administrative fee and allows a base rate of $400.00 per ticket (2 people) and any costs over and above the base rate is the responsibility of the recipients. (See attached example of a Now Boarding Airline Certificate).
  On November 30, Limitless Vacations was in receipt of a credit card dispute from the Complainant for the purchase price of the membership. Limitless Vacations has submitted a response to the bank as per banking protocols. The banks have up to 180 days to determine a final resolution to the dispute.
  In the event the bank rules in favor of the Complainant, the contract will be terminated. However, in the event the bank rules in favor of the merchant, Limitless Vacations, the disputed funds will be retained by the merchant and the membership will remain active. As per the signed Purchaser's Acknowledgment (See attached) of the Complainant it states and was initialed by the Complainant as follows:
  "I/We may cancel the Limitless Vacations ******ship at any time, but my initial membership participation fee is non-refundable".
  As demonstrated in the credit card dispute, the Complainants complaints are derived from a third-party promoter and are not part of the signed contract.
  On February 24, the Complainant contacted Limitless Vacations asking if the membership could be re-sold and was informed the membership is not transferrable.
  Limitless Vacations is able and willing to perform on the benefits featured in the signed Purchasers Acknowledgement. If the Complainant does not wish to renew the membership on the anniversary of the purchased date, all benefits and the contract will terminate.
  Thank you for this opportunity to provide clarity on this matter.
  Respectfully,
  Limitless Vacations
  
  See Attachment/File: ********-LV DATA BASE NOTES

  Customer Answer

  Date: 03/08/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  They are wrong. None of the incentives are working the way they explained to us. They misguided you. I can explained.
  1) There is activation fees for cruise vouchers and coming out more cost than you actual book through ************** site.
  2) There are too many restriction for airline voucher. They are not giving you what ever multiple dates you asked for and keep postponing booking dates until give up.
  3) Vida voucher is not working at their web site.

  Business Response

  Date: 03/16/2023

  March 16, 2023
  Better Business Bureau
  Dispute ********************* North Central *****
  REFERENCE CASE #: 97116901
  To whom it may concern,
  We thank you once again for an opportunity to clarify the situation in this complaint.
  The "free" vouchers the Complainant received were for attending the presentation and are NOT part of the signed contract. Each voucher is specific as to how to activate and use the vouchers. Limitless Vacations is not responsible for the policies, procedures, or outcomes of use.
  Furthermore, the Complainant filed a credit card dispute for the purchase price of the contract. As per banking protocols, the banks may take up to 180 days to determine a ruling. The final ruling date will be June 12, 2023 and until a decision has been reached, we are unable to do anything with the contract.
  In the event the dispute is ruled in favor of the Complainant, Limitless Vacations will cancel the contract. However, in the event the ruling is in favor of the merchant, Limitless Vacations will retain the monies and the membership will remain active until such time as the Complainant chooses not to renew the membership.
  Respectfully,
  Limitless Vacations
  
  

  Customer Answer

  Date: 03/17/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  I took this package due to additional incentive and vouchers. Without I would not take it. I specifically told rep as well. They should not offer if the incentive and voucher are not part of contract. There practice is to represented false info and get the client. I am not letting this go.
  I am looking for my money back.
  Thanks

  Business Response

  Date: 04/03/2023

  April 3, 2023

  REFERENCE CASE #********

  To whom it may concern,

  Thank you once again for the opportunity to provide an update on the above referenced case#.

  Since the last response, Limitless Vacations has noted the Complainant did pay the 2 activation fees for the "Airline Vouchers" received as an incentive for attending the sales presentation.  A ****** Services Representative has contacted the provider as the airline voucher is not with Limitless Vacations, but with an outside 3rd-party.  Limitless Vacations has requested the provider contact the Complainant and provide further assistance to utilize the vouchers.  The Complainant was already provided new incentives and was advised to follow the specific instructions to utilize these gifts as they are all time-sensitive.

  Furthermore, as indicated in our previous communications, the Complainant filed a credit card dispute for the payment of the membership.  Limitless Vacations can cancel the contract, but the monies will be dependent on the bank's final ruling which will be on June 12th.  Therefore, no further action will be conducted until Limitless Vacations has determined the bank's decision.

  We thank you for the opportunity to respond to this complaint and provide an update on this matter.

  Respectfully,

  ****** Services

  Limitless Vacations

• Initial Complaint

  Date:01/31/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our initial experience with the ************ Vedanta resort, was pretty bad. The resort itself is absolutely beautiful, but we were not provided many of the things that we were promised. For example the room was much smaller than promised, among several other things. Fast talking salesman really took advantage of us over the phone, and because they did not put in writing the things that they told us verbally, ******* and Vida vacations refused to make it right. Towards the end of our trip, we decided that we would just never return, and ******* it up as a ****** learned, and pretty much realized that ******* is just a oiled scamming machine. With that said, on the very last day, they sent a guy out named *************************, who presented himself as someone in upper management who can fix things. Very apologetic and so on. Keep in mind again, they waited until the very last day to attempt any kind of reconciliation. Another smooth tactic.They showed us their vacation club/timeshare pitch, to which we declined. They lowered the price, to which we declined, and then they said because our experience was so rough. They would allow us to go ahead and become members for just the price of the taxes.I did not trust them, so I recorded the entire conversation. The way they pitched it to us was that we are going to get $2000 of spending credit on site in Puerto Vallarta, that they would pay for our flights (-$75 ea), and that we would have a full membership with them. Then they sent us to this back room with somebody else to record it and confirm that what we were sold as what we are getting. The way that the last guy said everything sounded extremely similar to the first guy, so we didn't have any concerns. But once the paperwork comes out, they are not giving us the credit towards our trip, but towards purchasing a membership, the one we thought we had already purchased for the price of taxes. *************************** has emailed me she will refund but now has been dodging my calls

  Business Response

  Date: 02/13/2023

  February 13, 2023
  Better Business Bureau
  Dispute ********************* North Central *****
  REFERENCE CASE#: 91712294
  To whom it may concern:
  THIS MATTER HAS BEEN RESOLVED.
  On October 20, 2022, the Complainant attended a sales presentation at the Vida Vacations resort and purchased a vacation membership with Limitless Vacations, not with Vida Vacations. The purchase price of this membership was $1,950.00USD. The Complainant paid $488.00 with their credit card and $1,462.00 was obtained via a third-party financer, namely VCM Capital.
  All purchases undergo a mandatory recorded verification process to ensure that what was presented is provided in the contract documentation. The members are then provided with their contract documents.
  Upon receipt of this complaint, a ****** Services Representative from Limitless Vacations has been in contact with the complainants. The concerns and complaints filed in this complaint have been addressed with the Complainants and a mutually agreed resolution has been reached.
  The Complainants have signed a Settlement Letter to validate they are satisfied with the resolution and the case has been closed.
  We thank you for this opportunity to clarify the status of this case and inform you all has been resolved.
  Respectfully,
  Limitless Vacations ****** Services ************, ******
  

  Customer Answer

  Date: 02/21/2023

  It sounds like they may be refunding ** now.
  If they complete the refund, how do I go about withdrawing my complaint?
  

• Initial Complaint

  Date:01/31/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  went to time share everything that was told to us was a lie vidanta supposedly bought our other timeshare so we could get out of the other timeshares maintenance fee because vidantas doesn't have a maintenance fee bought back in early 2020 gave us too much alcohol and then sold us their timeshare had us record over the phone once we purchased a $15000 timeshare with vidanta with the $16000 ? they put towards our other timeshare vidanta was supposed to buy out but did not so now receiving two maintenance fees from vindanta and villa del palmar(other timeshare thought was bought from vidanta)

  Business Response

  Date: 02/16/2023

  February 16, 2023
  Better Business Bureau ***************************** North Central *****
  REFERENCE CASE #: 91712233
  To whom it may concern:
  Thank you for the opportunity to respond to the complaints filed by the Complainants in the above referenced case#.
  Our records indicate that the Complainants purchased a vacation membership on January 24, 2020, at the Vida Vacations Resort in Nuevo Vallarta. As part of the negotiations, the Complainants traded in a timeshare they owned and received an equity credit towards the purchase of this membership. The transfer process is facilitated by an outside 3rd party broker, namely ************************** (TRM). The Complainants were provided a copy of the Equity Value Agreement (***-see attached) along with their contract.
  Upon receipt of this complaint, a ****** Services Representative contacted TRM to discern the status of the transfer. Unfortunately, it was discovered that they did not receive the Equity Value Agreement from Vida Vacations. The Representative sent a copy of the *** to TRM who are currently awaiting notification to initiate the transfer process, upon acknowledgement from the Complainants if this is their intention.
  The Representative has emailed the Complainants twice, asking if they wish for TRM to contact them to initiate the transfer of their timeshare. There has been no response from the Complainants.
  NOTE: All members are provided with the contact information with ****** Services at the resort where they purchased, as well as the contact information for **************** with the company is in their contract documents. The Complainants also had a copy of the *** with TRMs contact information at the bottom (See attached). Had the Complainants contacted either department or TRM within the first month, having noted they had not been contacted to initiate the transfer, the issue would have been responded to and resolved immediately. It has been 3 years since the Complainants purchased and the only communications from the Complainants were making and cancelling 2 reservations with Vida Vacations and now this complaint.
  The Complainants made an initial reservation at the point of sale for January ****, 2021, but never showed up at the resort for the reservation.
  The second reservation was made for October ****, 2021-2 weeks-but was cancelled.
  The third reservation was made for January *****, 2023-1 week-but was cancelled.
  It seems odd that the Complainants communicated with the *********************** on 2 occasions, but never contacted ****** Services, **************** or TRM to inquire about the transfer of their timeshare. At the point of sale, the Complainants indicated they purchased with Vida Vacations because they did not like their other timeshare. It would seem logical they would be eager to have the transfer completed.
  To date, Vida Vacations has sent the *** to TRM who is on standby and only needs the Complainant's acknowledgment to initiate the transfer process. The Complainants will be responsible for all obligations indicated in the ***.
  We thank you for the opportunity to clarify the status of this case and wish for the Complainants to contact either Vida Vacations or TRM directly to have this matter resolved immediately.
  Respectfully,
  Vida Vacations ****** Services
  
  See Attachment/File: intn0376-TRM-***.docx

• Initial Complaint

  Date:01/24/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were scammed by Vida Vacations (Vidanta) during our recent trip to ******. This company is deceitful and fraudulent. First, they lured us into their hotel by offering a "free" breakfast. We were quoted a 90-minute presentation but this ended up taking >5 hours of our vacation time. We told our salesperson "no" many times, but he never accepted these and persisted on with high-pressure sales tactics to take >$2500 from us. There were multiple delays on the company's end (e.g. unable to process our profiles and waiting on another member to change their membership) that caused us to run late for our lunch reservation. Because of this, we did not have proper time to read over their extremely lengthy contracts with small print on the front and back. When asked if we could return later that day to read our contracts more carefully and complete the process, we were told "no." Our salesperson also did not mention any of the hidden fees -- for example, we were required to provide future trip dates before leaving the premises and told that we could easily change them later but were not informed that it would cost $99 to do so. Later, we discovered that the company was involved in a 2008 ********** class-action lawsuit (***************************************************************************************). On Better Business Bureau, it has 1/5 stars from customer reviews, 56 complaints in the last 3 years, and 36 complaints in the last year. Lastly, they completely misrepresent their products; our salesperson pitched us a "free vacation with airfare included" but we discovered that our $2,000 voucher covered only ~1-50% of a 1-week hotel stay (requiring us to give them hundreds to thousands of dollars more out of pocket) and the flights required an additional $75 deposit/person and were capped at a maximum allowance of $400/person (requiring us to spend at least another $150 out of pocket for 2 people). I have truly never had such a terrible experience with a company.

  Customer Answer

  Date: 02/02/2023

  Hi there,
  
  I received a call directly from Vida Vacations earlier this week. The female representative yelled at me for filing a complaint with BBB instead of calling the company first. I was then told that I had signed in my contract that I would not disclose any of the details of the contract to anyone else (but I do not believe this to be true) and so I was breaking my contract -- I am happy to send BBB photos of the contract if needed. I was offered a full refund, which they said they would provide to me after I signed a cancellation form (which I have not received yet), however I was threatened that I would not receive this money unless I removed my complaint on BBB. I explained that it was within my rights to file this and that I would be happy to mark it as resolved with an explanation of their response, but they told me I had to remove it. Because I felt pressured on the phone and needed my money back, I agreed to remove the complaint after I received my full refund. I figured that I could always add it back to the site if needed and she also mentioned it was not a recorded line. What are my options here, as I really do not like the fact that the company tried to coerce me into removing my complaint?
  
  Thank you,
  *******

  Business Response

  Date: 02/07/2023

  February 6, 2023
  Better Business Bureau Dispute Resolution Department
  CASE REFERENCE #********
  To whom it may concern,
  Thank you for the opportunity to respond to the complaints filed by the Complainant in the above case reference #.
  On January 19, 2023, the Complainants attended a sales presentation at the Vida Vacations resort in *********. Let's begin with they were "invited" to attend a sales presentation and offered a complimentary breakfast as one of the incentives for taking time on their vacation to attend. Guests are obliged to fulfill the 90-minute presentation and are free to leave the presentation at any time thereafter.
  After the Vida Vacations Resorts presentation, they were "invited" to review a membership with Limitless Vacations. After reviewing the program and being informed of the price, they willingly provided their credit card to make the purchase for $2,500.00. Again, if they had no intention of making a purchase, one would assume they would not have provided their credit card. Again, they were not obliged to make any purchase for attending either presentation. Limitless Vacations has 100s of attendees per week, and unfortunately for Limitless Vacations, not attendee makes a purchase. Numerous attendees choose not to buy and leave the resort, with their gifts for attending the sales presentations.
  All contracts undergo a recorded Verification procedure with a ****** Services Representative to ensure members have a clear understanding of their contract. At the beginning of this procedure, members are asked if they had read their contract and their initials indicate they had. (See attached Verification Checklist). ******s are also provided the contact information for the ****** Services department at the resort in the event they have any questions regarding their membership.
  Limitless Vacations has not had any communications from the Complainants since they purchased. This complaint is the only communications received by the Complainant. The Complainants were guests at a nearby resort for 6 days after their purchase and therefore, had ample time to contact the ****** Services department, either by telephone, email or in person to review any aspect of their membership.
  The contracts are not "extremely lengthy". The total number of pages is 5 (five). (Attaching 2 of the 5 pages, as 2 are only for the Companys privacy protection policies and the last is the Cover page with their contact information and price). The print is only on one side of the page contrary to what the Complainant indicated and is about a size 9 font, which is very legible. As the Complainants are in the early 30s, most likely their eyesight is very good.
  As a first visit incentive (not an obligation), members are offered to make their first reservation, using the Complimentary Week of their contract. The promotion is for members to pay a special rate of $350.00 which will serve as a food and beverage credit upon their visit to the Vida Vacation Resort. ******s are permitted to make one change to the reservation up to 90 days prior to the scheduled check in date for a fee of $99.00. This is indicated on the Reservation Request form they signed, and a copy was provided to the Complainants. (See attached).
  The "free vacation with airfare included" is not part of their contract, but 2 separate incentives.
  For the airfare voucher, it clearly states (twice) that there is a $75.00 registration fee per person upon redeeming the voucher and that the base fare of the airline tickets has a maximum value of $400.00 each. Any additional cost above that is the responsibility of the traveler. (See attached).
  The $2000 certificate indicates that this value may be used as a "partial" payment towards any hotel bookings indicated on the certificate (See attachments).
  Limitless Vacations is not in breach of signed and initialed Purchaser's Acknowledgment of the Complainant. Limitless Vacations is willing and able to provide all of the amenities and benefits as per language of their agreement.
  We thank you again for the opportunity to clarify the facts in this matter by providing the most current information.
  Sincerely,
  Limitless Vacations *********
  
  See Attachment/File: BBB-AIRLINE VOUCHER

  Customer Answer

  Date: 03/22/2023

  Hi again BBB,
  
  ****** from Vida Vacations sent me a cancellation agreement, which stated that we would receive a full refund to the original form of payment. When I spoke to ****** on the phone initially, she assured me that we would receive our refund in a timely manner after we sent over the signed form. However, we sent the signed cancellation form to them on 2/27/23, which is almost a month ago, and have not heard anything. I e-mailed ****** again on both 3/3 and 3/10 to follow-up with no response.
  
  Please assist, as we need our money back from this deceitful company ASAP!
  
  I would also like to add that we have already contacted a lawyer and are ready to take legal action if we do not receive our refund soon.
  

  Customer Answer

  Date: 04/13/2023

  This complaint has been resolved and you may remove it from your site.