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Business Profile

Virtual Assistant

Woodbows

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Virtual Assistant.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/21/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We contracted with Woodbows (*******************) for a full-time virtual assistant to answer the phone and take orders or answer customer inquiries. This was stressed as an absolute priority for our business. There were other things available, but the phone customer service was an immediate need. We were told there would be no problem filling this position and we entered an agreement.The first VA assigned would barely speak and could not take an order. When we brought our concerns to the supervisor, he pulled her off the job and offered an immediate replacement. The replacement did not show up to training and did not contact us for 3 days, this is when we requested a refund. A few days after the initial request we met virtually with the CEO, ***** Suntar and the Senior Sales Manager *********** ******, we explained our position and it was agreed that we would receive a refund. We were sent a refund form and after a month we have still not received our money back. Not all business arrangements work out, there are no hard feelings about it, but we did not receive any service, we had an agreement to part ways with a refund. This is still our desire, to part ways with a refund.

    Customer Answer

    Date: 02/03/2025

    Woodbows supplied me with the full refund that we had agreed upon.

    After we requested a letter to be sent from our business law firm the refund was executed.

    We consider this case closed.

    Thank you for your support.

  • Initial Complaint

    Date:08/16/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The consumer was seeking virtual assistant the business stated they would give her an assistant for free but none of the contact information worked to reach the assistant.

Woodbows is NOT a BBB Accredited Business.

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