Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/19/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ORDER #: ****** I ordered the *** Delta AR15 from their website. When I recieved the gun I had realized they sent the wrong gun. Just to make sure I checked the picture, then the description and then the *** number as well, which was all good on their site and in fact not the gun they had sent me. I compared the *** to other websites as well just to make sure it wasn't only a wrong picture. They matched, let alone the description of the product was also completely off. It states "does not come with magazine" which my gun DID and it came with the wrong package (buttstock, grip, who knows what else that could be internal) Anyways, all I really cared about was getting the correct butstock from them and returning the buttstock and magazine that came with this one for the correct one as that was one of the main reasons I ordered this over other packages (the cool buttstock) I emailed them 3 times, across the span of 3 days, no response at all. Then I had to call multiple times just to get someone to finally tell me they will call me back when the boss is in that can deal with this. Never got a call back. So then I called in again and finally got into contact with this horrible rude and small minded little man. From the start was not willing to work with me at all, put the blame on me for even picking the gun up, acted like its impossible to swap a buttstock out (illogical of course) because their excuse was that the guns serial is in my name now, which we both know has nothing to do with the parts in question (buttstock) refused to swap it out for me even though I sent a picture of the wrong gun kit, then asked IF I had sent a picture of the gun not if I could provide even more needed pictures and it would be taken care of then, which would be no problem at all obviously. Then when I left a bad review completely lied about the whole process that happened pretending to have done everything in their power to help me, when it was the exact opposite. See pics for difference

  Business Response

  Date: 07/29/2024

  I touched base with the customer and resolved this issue to his satisfaction. 

  Customer Answer

  Date: 07/29/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *******************

• Initial Complaint

  Date:07/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase from De Leon Pharmacy and Sporting Goods on July 1, 2023. The order number is: # ******. I inquired about the shipment of the order or if it was in stock. The inquiry was made because a similar item was purchased on July 3rd and was due to arrive July 8th. I informed the company that I was displeased with them not notifying me when my item would be shipped or if it was to be shipped. The responder (*****************) claimed he didn't have the time to notify every customer of their shipment date and that his company was not Amazon. He asked if I wanted a cancellation in the email. I responded with a YES email. He then sent me another email stating that I would now pay a cancellation fee which was not a stipulation in the original offer of cancellation. If it was, I would not have accepted the offer like most customer would not. I believe this was a bait switch tactic and if investigated the merchant may have goaded other customers into the same ******* routine. Thus, making them wait with a delay tactic until all they (the customer)want is their money back. I want a full refund or the item shipped. I should not have to be charged a restocking fee because of their futility. He lured me into a cancellation and then switched the agreement in an additional email, which forced me to file this complaint.

  Business Response

  Date: 07/07/2023

  This customer is being completely unreasonable and is lying. We took every effort to accommodate him in the very short time between when he made his order and when he contacted us. As the customer stated he made an order on July 1st, a Saturday. This was before the 4th of July holiday. The item the customer ordered was not in stock at our store as was clearly noted on our website. Our website clearly states on the checkout page BEFORE the customer places the order and then again on the order receipt AFTER the order is placed that items not in stock, coming from our warehouse will have shipping times that will be 7 to 10 BUSINESS days or longer. The customer contacted us via e-mail on July 6th. In reality one business day after he ordered since all our wholesalers were closed on Monday the 3rd and on the 4th. To give this customer the benefit of the doubt I will concede he called us 2 business days after he ordered since we were open on Monday the 3rd. The customer stated via e-mail he was contacting us for a shipping update. Again our website clearly states the shipping time on his order will be 7 to 10 business days or longer.  We informed him of this and told him the item was in-route from our wholesaler and was set to arrive on July 8th at which time we would **************. Even though this customer was informed numerous times via the website BEFORE he purchased as well as after he purchased via e-mail receipt his shipping time would be 7 to 10 business days he was somehow confused and not understanding why his order wasn't instantly delivered to him. I have attached screenshots of the item on our website showing it was not in store and was coming from our warehouse. I have also attached a copy of the receipt the customer received after the order stating his shipping time would be 7 to 14 days. I also highlighted on the receipt a link to our store policies. I have also attached a screenshot of our store policies stating there will be a restocking fee if a customer cancels an order after we special order it from our warehouse. The customer is falsely claiming some kind of bait and switch was played on him, This is an absolute lie. He was clearly informed of his shipping time before he placed the order, after he placed it via an emailed receipt and again via an e-mail response to his inquiry about shipping times 2 business days after he placed the order. We were still well under our promised shipping time of 7 to 10 business days when this customer requested a cancellation. We informed the customer per our store polies he would be charged a cancellation fee of 25%. We then canceled the order per the customers e-mailed request. 

  Customer Answer

  Date: 07/07/2023

  Complaint: 20284312
  
  I am rejecting this response because: 

  In the email correspondence, the merchant volunteered the cancellation.  At no time in the conversation did he state there would be a cancellation fee.  When I accepted his proposal for 

  cancellation, he then sends me another email stating that I was charged a cancellation fee. 

  If the email is read in its entirety, I never asked for a cancellation.  I inquired about shipping and that I was displeased with the merchant's customer service. 

  He stated that if the service was so terrible that I could cancel the order.  I accepted.  If there was going to be a fee to my acceptance, then the 

  merchant should have made this clear before asking me about a cancellation he offered.  Again, the merchant offered the cancellation.

  My original email inquired about shipping.  In addition, after the cancellation the merchant sent follow on emails calling me fools and idiots ( see attachment).

  Any reasonable consumer would not accept a cancellation if they knew that they would be charged a fee for merchandise that was never sent.

  I still contest that I should receive one or the other: either the merchandise ordered with no penalties or a full refund because the merchant volunteered the cancellation regardless of after

  the fact store policies.

  Again, the new attachment displays were I was called idiots and a fool, so how did the merchant bend over backwards for me and how was I unreasonable. 

  Regards,
  

  
  *********************

  Business Response

  Date: 07/07/2023

  You may reject the response all you wish. You were completely informed of the shipping times before you placed your order, after you placed your order and via a follow up e-mail you sent 2 business days after you placed your order. You also signed the receipt when you placed the order which also was signing an acknowledgment of the acceptance of our store policies. You requested a cancelation and we canceled your order per our polices you accepted when you signed for the order. A link to those store policies was also sent along with your receipt at the bottom. See attachment for statement you agreed to when you placed your order and your electronic signature captured when you place the order. Also see the copy of your receipt with a link to our store policies. Your failure to read and abide by the store policies you agreed to when you placed the order is on you. We have 100% fulfilled our obligation as per our website and per our published store policies you agreed to when you made the purchase. You requested a cancelation and we granted you the cancelation sans the 25% restock fee as per our published Store Policies which again you agreed to when you signed for the order and confirmed your purchase. 

  Customer Answer

  Date: 07/07/2023

  Complaint: 20284312
  
  I am rejecting this response because:

  I disagree with your assessment.  Once the merchant voluntarily offered the cancellation (which you did) with no additional terms and it was accepted, you as the merchant cannot comeback in a separate email with a unilateral fee charges at your discretion.  The fee charge explanation should have been provided in the same email as the voluntary cancellation that was offered not in another email.  The consumer should be told or reminded of any charges no matter your policy. I was not.

  What you did is called bait and switch.  Again, I never asked for the cancellation, your company volunteered it.  Your policies were voided when you volunteered cancellation.  I accepted.

   Your company has called me all kinds of names and it has shown no blame (according to you), but you consider it unreasonable that I inquired when would my merchandise be shipped.  I made a similar purchase two days after my purchase with your company and I was notified by the vendor that it is arriving tomorrow (Saturday).  Yet, your company leaves the customer bewildered as to whether or not you have the item in stock or even if it is being shipped.  Which is why I inquired.  Shopping online is difficult, yet you think its okay to leave the customer wondering what's going, which is why credit card fraud is rampant due to people believing the person online has their best interest in mind.

  As a customer,  do I not have the right to ask and not be chastised?  Or is this your cancel culture approach of trying to intimidate me.  Either way I disagree with your methods.  Right now, the way I view your company, is one that swindled me out of money, which leaves me to believe that you are no better than a credit card hacker hustling customers.  

  You can make this right by either shipping me the item I purchased with no penalty or refund the entire cancellation fee.

  Being right or wrong does not always make people happy; however, if you have the great customer service skills as you believe you do, do the right thing.  

  Regards,
  

  
  *********************