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Business Profile

Athletic Apparel

Frogmouth Clothing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Athletic Apparel.

Complaints

Customer Complaints Summary

  • 24 total complaints in the last 3 years.
  • 16 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/20/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with Frogmouth Clothing on 2/27/24. After hearing of some concerns that the company was struggling (employees not being paid, unresponsive customer service, orders taking almost a year to be received, etc.) I decided to cancel my order and request a refund. I have attempted to contact the company numerous times using multiple methods but no one has responded to my inquiries.

  • Initial Complaint

    Date:03/11/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a jersey and armbands on 12/2/23 (Order #*****). My credit card was charged 12/4/23. I was told orders typically take 4-6 weeks to complete, but in some cases take up to 8. Today is 14 weeks since my order and I've heard no updates despite multiple emails and there is no way to track my order.

  • Initial Complaint

    Date:01/29/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a scrimmage scrap top from Frogmouth during a sale that they promoted following the ********* 2023 event. The scrap cost $25 and $9.96 for shipping.I made this purchase August 30, 2023. Understanding that the item I purchased is handmade, I expected a delay in shipment. However I had no update over email from Frogmouth by October 13, 2023, and emailed their customer service. They apologized for the delay and said they expected my order to ship by late November 2023.As of January 19, 2024, I had not received the item I ordered nor an email update from Frogmouth. I emailed them that same day and more than a week later, January 29, 2024, I have yet to hear from them.

  • Initial Complaint

    Date:09/07/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    7/2/2023 I submitted an order with the company and was told it would take 4-6 weeks. I was also told that the order may take up to 8 weeks. 7/28/2023 I requested an update on my order and received no response. 8/22/2023 I again requested an update on my order, because 8/27/2023 would be the 8 week ***** and received no response. 8/29/2023 I again requested an update because we were passed the 8 week ***** 8/31/2023 I was notified that they are estimating 6 weeks for production. I was not provided with an estimated shipping date or any information about my order at all. 8/31/2023 I requested an estimated shipping date and received no response. 9/5/2023 I again requested an estimated shipping date and received no response. 9/7/2023 I requested that my order be canceled and refunded.

Frogmouth Clothing is NOT a BBB Accredited Business.

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