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Business Profile

Beauty Supplies

Sally Beauty Holdings Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Beauty Supplies.

Reviews

This profile includes reviews for Sally Beauty Holdings Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Sally Beauty Holdings Inc. has 454 locations, listed below.

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    Customer Review Ratings

    1

    Average of 29 Customer Reviews

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    Review Details

    • Leslie L

      Date: 01/29/2024

      I bought several Skincare (LL) Cosmetic retinol products that I have used for years from Sally Beauty ****** and upon opening the seal on two of the retinol eye gels, the underside of the seal was covered in a black mildew/moldy like substance with some in the gel as well. I wrote to them as a long time customer questioning the safety of the product and received some short apologetic auto response, that was it - no offer of any kind of refund/credit. I should have read the reviews before EVER shopping here. Needless to say, I am no longer a customer.

    • Sarah S

      Date: 01/18/2024

      This company is absolute trash. They sold me a defective item and will not replace or refund. They basically stole my money. I have done everything to get them to make it right but they refuse. Ive called multiple times with no call back. When I finally hit a response it was a crappy email that made no sense. This company is suppose to be in business to support cosmetology professionals but that is not the case at all. They have do nothing but taken my time and money and caused anxiety and stress.

    • Stephen L

      Date: 12/13/2023

      Never bought the junk they peddle and never will. Someone opened an account and used my phone number and apparently are not paying their bills. Committy bank keeps calling me with no caller id and harassing me for payment. They have no problem discussing the account the account of someone else. Im filing a complaint with the attorney general of the state for whatever good that will do. But be aware they have no problem discussing other folks finances with anyone.

    • frances Z

      Date: 12/05/2023

      This store has aa racist manager named ********. I was in the store in Sunday Dec 3rd at 535 pm. She was in the back office having her lunch while Me an and several white customers stood at the register waiting to ring out our purchases, and discussing the fact that no cashier was present for more than 30 minutes...she finished her lunch and came to the registers and said .. everyone is *********** a lunch..i asked her if her lunch supersedes customer service. She said " I am already having a bad day , so don't start" I then said, we are all having a bad day. just the drive over her was stressful but we cant let our bad days day interfere with engaging ppl its ur job. She then said i can trespass you from my store. i said , sure... after you ring up my purchases, she then said u can leave my store now.. or I will call the police. i stayed in line and she called the *********** and described me as a Black person who was causing problems. in her store and needed to be trespassed. After she rang up the three-white ppl, she refused to ring my purchase. i said ok, if u are not going to ring my purchase, i will wait outside for the ***********.. The d/n arrive so i drove to the next store on ****** to purchase the item. Later i called the *********** and they said they canceled the call bc i was not there when the finally arrived. The ***************** is pretty much the same. She refused to discuss the issue and supported her racist mgr. ********.

    • Megan A

      Date: 11/20/2023

      Absolutely disgusting customer service my package was never shipped but they claim they cant help. Contacted multiple people and multiple agencies to no avail. Ruined my daughters birthday and I just asked for them to cancel the order resubmit it so it would arrive on time but they cant do that I suppose. So now Im out of ****** dollars and no product to show. They have excuse after excuse after excuse

    • Aimee R

      Date: 11/06/2023

      I bought ********* rings for a vacation and developed a bad rash all around my belly. They refused to refund as theres no returns on jewelry. This is unacceptable when a rash appears a company should be more responsiblle/ reasonable.

    • Kathie P

      Date: 11/06/2023

      I Had a HORRIBLE CUSTOMER EXPERIENCE!!! The Sales Associate should be FIRED for Completely Humiliatingly me in front of other customers!!!!

    • Ashley P

      Date: 10/17/2023

      Don't order online from sallys I got defective hair color and they refuse to do anything about it. Offered to send pics of my hair and pics of the empty color but they want me to waste my ************ to send an empty tube awful customer service

    • Jerry W

      Date: 10/02/2023

      Purchased a pair of hair trimmers that did not work and they have a no-return policy. I last time I ever purchased anything from Sally's. This company is trash, and I will never purchase anything from there again. Please stay away from this toxic place.

    • Ria M

      Date: 09/30/2023

      The Sally's locatoon at ********************************************** ***, has displayed racist and dehumanizing behaviour. My daughter who is black,was racially profiled there from the moment she stepped foot in that store. The store manager ****** to her staff right after my daughter walked in saying, "EYES, thats all Im going to say is EYES." Immediately after that was yelled out there was an employee following myself and my daughter. I was embarrassed,hurt and appauled,that based off our looks we were treated as criminals. The manager at this location needs to be terminated immediately.

    Sally Beauty Holdings Inc. is NOT a BBB Accredited Business.

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