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Business Profile

New Car Dealers

Eckert Hyundai Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/02/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    First of all, the respondent LIED in their response. They stated that as of their response date they had just then learned about the complaint when, in fact, the ONLY reason that they made efforts was that I ADVISED THEM OF THE COMPLAINT during our phone call,

    Secondly, they never gave an adequate reason for why they did not (1) return the "hold money" immediately, nor (2) return upon my original request which was made 2 weeks prior to filing the complaint.

    Thirdly, they REFUSED to address the responsible party for the ***** IN LENDING violation when I requested that. The response was only "Don't tell me how to run my business!" I expressed great concern that if the responsible party did that with my wife and myself, then there were certainly other customers that were being deceived by their finance manager. But, again, I was told to not tell him how to run his business.

    Fourthly, I STILL have not received my license plates after (in 2 days) TWO MONTHS. 

     

    This business absolutely shows NO DESIRE to act in a fair, proper, and professional way. 

    Business Response

    Date: 12/17/2024

    While we would dispute the validity of some of the customers' complaints. We
    have already resolved this matter with the customer. Furthermore, we have
    provided them with everything requested in their desired settlement before we
    were even made aware they filed with BBB. On 12/3/2024 a $500 refund
    check was issued. Our records indicate this check was cashed 12/11/2024 by
    the customer. Furthermore, the gap insurance policy and Vehicle Service
    Contract were canceled for a full refund on 12/4/2024. Since the customer has
    a loan the cancellation will go to the bank and will not reduce the payment.
    However, the principal balance will be reduced by the full price of the
    warranty and insurance. We strongly encourage a warranty and a gap policy.
    According to ****** their warranty start date was 9/1/2021. Therefore, their
    basic warranty which covers most components on the car expires in
    approximately 9 months. Now that the protection plan has been canceled the
    customer will have no protection for their vehicle outside of the manufacturer
    warranty. They also will have no Gap protection in the event of a total loss.
    This has all been communicated to the customer and we have the emails to
    support the dialogue. All of the email correspondence with the customer
    pre-dates the ******************** letter we received dated 12/17/24.

  • Initial Complaint

    Date:11/20/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This dealership has had my car since August of 2023 for a hybrid battery that needed to be replaced. It took 2 months for the warranty department to approve the work, there was an issues with them saying I wasnt the original owner when I actually am. Hyundai has not been able to make/sent batteries to the ** until the last quarter of this year for all the hybrids needed them replaced. My oil, gas, and all other fluids have been sitting since I dropped the car off, the vehicle could not be driven due to the battery problem. I was told by my service manager and the main desk person several times since I dropped that car off that when it was time to pick up the car, they would take care it (referring to making sure these things were done). I have been told by one of the other service employees that there is no way to submit a request to Hyundai to have the fluids changed. I have called the dealership, consumer affairs, and the auto solutions team. I spoke with 2 managers from consumer affairs and a manager at the auto solutions department who have all given me the run around. My case manager with the *** department told me not to pick the car up if until certain things were done to the vehicle. With the fluids being completely sedentary for 14 months, my motor will be ruined if I drive the car without them being changed. I have listed two different case numbers below, I was told they had a system change Monday but only consumer affairs can find the 301 number. All names of mentioned staff can be given if needed.

  • Initial Complaint

    Date:12/12/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The business has responded and they are in the process of fixing my car  records. After telling *****, please dont try to blame this on us, I left in an Uber. We spoke to ***** again on Friday, December 7, 2023, and was told, he submitted the paperwork to Hyundai and was not sure of the timeframe. We called ***** back on Monday, December 11, 2023, and were told again, that he had no updated information, the paperwork had been submitted and no need to call him again, he would call us. I decided to call the Hyundai **************** number and after speaking to a case manager, I was told ***** had not submitted any paperwork but would try to get to it, today or tomorrow. I was also told it could take 2-3 weeks for an answer and in the meantime, car rentals are up to my discretion and loaner cars are at the discretion of the dealership. We feel like we are being treated poorly and unfairly and would appreciate someone looking into this.

  • Initial Complaint

    Date:09/22/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My vehicle was subject to recall with a knock sensor. I started having issues with it running rough and took it to my local shop on September 12th, 2022. I was told that it was a rod bearing in my engine. I was not showing a code and have always done routine maintenance as recommended in my owners manual. I was out a vehicle all week. Fast forward to Saturday September 17th, 2022 and I took it to Hyundai to have them diagnose my vehicle. I had to tow it with my own money to the dealer and they couldn't look at it until Monday September 19th and they tell me because of my warranty they are replacing the engine which is the good news. They informed me I could not get a loaner car and my car would most likely take a month to fix. I called back on Tuesday September 20th to see if I could get a loaner car, keep in mind I have a full time job and kids to get to school as my wife is 6 months pregnant and high risk. Tuesday I call and they say no loaner car available. I call Hyundai corporate on Wednesday September 21st and file a case with them to try and get a vehicle. Another day passes and Thursday September 22nd I am told that I need to get a rental and they will reimburse me. Mind you the cheapest car available from Enterprise quoted me about $600 per week. I do not have the funds to make these payments and pay my bills whilst I wait for Hyundai to take 20+ days to reimburse my costs. Meanwhile my wife being a high risk pregnancy is burdened to walk 2 miles to drop my daughter off at school so I can continue to go to work to support us and two children. This is ludicrous how they can treat customers this way especially considering what a huge financial investment buying a vehicle is. Not to mention I am making payments on this vehicle for me to not be able to drive it.

  • Initial Complaint

    Date:08/27/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my 2022 Tuscan Hybrid to be serviced on 08/26. I had a wedding to attend which was suppose to be a magical day with my best friend destroyed by Eckhart. They didn't change the oil properly which left me stranded. The oil is all over my car on the paint and all over the driveway of my brand new home. I am now two hours from home stranded. The refused to do anything about the situation except to tell me to have the car towed and pay for the repairs. I asked them about a rental vehicle and they said since I can't bring the car to them they can't give me a rental. So because of their mistake I am now stranded with no solution.

    Business Response

    Date: 11/04/2022

    Business Response /* (1000, 5, 2022/09/13) */
    The customer was provided a loan vehicle while we repaired their vehicle. I confirmed with the customer yesterday that even though our mistake inconvenienced them greatly, we addressed the situation to their approval.

Eckert Hyundai Inc. is NOT a BBB Accredited Business.

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