Complaints

This profile includes complaints for Mac Haik Ford's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Mac Haik Ford

  515 N I-35E Desoto, TX 75115

• 

  Mac Haik Ford

  515 N I35 E Sr 972 Desoto, TX 75115

• 

  Mac Haik Ford

  515 N Interstate 35 E South Desoto, TX 75115-4803

• 

  Mac Haik Ford

  515 N. I-35 E Desoto, TX 75115

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2021 I purchased a 2018 **** explorer with ****** miles on it. It was a used vehicle but was advertised with no issues and to be reliable. Ive been getting all my services complete at **** dealerships only. Ive been a loyal customer and made payments on time. On February 9, 2024 I nearly lost my life. On January 24, 2024, I took my car to **** for a routine maintenance. I got my oil changed, tire rotation, and a fuel system clean. No reported issues with my car after the service. On February 9, 2024 I was driving on the highway and I lost power to my engine. My engine completely turned off on the highway and my steering wheel completely locked. Shortly after, my car was engulfed in smoke. There was no indication that this was going to happen. I didnt have any warning light or check engine light appear on my dash board. It was completely unexpected with no indication that my engine would completely fail. I have roughy ****** miles in the car. I got my car towed to **** dealership and they told me it was a water pump failure, which has been common on those cars. Why hasnt there been a recall issued on this known problem? **** knows that the engines are faulty but there was no warning upon purchasing. Also, the part is on back order to fix my car so Ill be without a car for months for repair. I am a ICU nurse and needed a reliable source of transportation. **** failed me as a loyal customer and others. They arent doing anything to help. I am at a total lost for an expensive car that I still have to pay on.

  Business Response

  Date: 03/11/2024

  Customer purchased Used Vehicle in April 2021. Customer's last visit to our ****************** shows Dec 2021. We have had no other interactions with this customer since.

  Complaint should be with ****************** and not Mac Haik Ford Desoto. I encourage customer to contact ********************* at ************** 

   

• Initial Complaint

  Date:02/10/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a used suv from them. It drove fine for a month then it started losing power when i accelerated. I had a feeling something was wrong from because they said i had to get the extended warranty and could not opt out. I want to report them for selling lemon vehicles with their knowledge of them knowing they will last for about a month. They need to compensate me for loss of wages or something.

  Business Response

  Date: 02/27/2024

  Customer purchased the vehicle 5 months ago in October of 2023. There isn't a lemon law on used vehicles. Customer did purchase a service contract and he is more than welcome to contact our service department to get help with any repairs / claims needed to fix his vehicle. 

  Customer Answer

  Date: 02/27/2024

  I am rejecting this response because:   Someone needs to help me. I have not worked for almost 2 and a half months

  Business Response

  Date: 02/29/2024

  We have no records of customer ever contacting the Dealership after the sale was complete. Customer purchased the vehicle sight unseen and wanted all documents signed remotely. We suggested the purchase of an Extended Warranty due to the Milage at the time of purchase (***** miles) . We do have a return policy of 3 days, but this unit was purchased in October 2023.

  I suggest customer take Vehicle in for Diagnostic and see what repairs are needed. If repairs are covered under Extended Warranty, ******** will reimburse customer for $100 deductible.

   

   

   

  Customer Answer

  Date: 02/29/2024

  I have reviewed the business response and accept this resolution. Okay then ****** is going to install a used engine and deductible is $100. Also rental was for $40 a day up to 10 days. Will you reimburse that or warranty will?

• Initial Complaint

  Date:02/09/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11.14.2023 dropped SUV at business because of noise I believed was related to wreck I had in August 2023. When I dropped my SUV off my air/heater was worker in front and back. ******* told me there was a recall on the blower motor and asked if I wanted them to complete it. I said yes. 11.28.2023 was emailed estimate to repair Catalytic Converter. 12.2.2023 I emailed JoManda to just fix blower motor recall. 2 or 3 days later ******* called and said I needed a battery and they couldn't test if the blower motor was working if I didn't get one. I approved it. 12.29.2023 I paid via website for a diagnostic fee and my husband picked up truck. When driving home my husband could not get heat to work. He asked me to look at it when I got a chance to see if he knew what he was doing. I checked it out the following week and told him he was correct nothing works air or heat. My husband had several appointments for his cancer treatments and on January 24th he scheduled to bring it back to the dealership on 01.31.2024. Today I received a call that it is the blower resistor and wiring harness that is causing it not to work to fix it will be $900 and a diagnostic fee. It was working when I brought it in and I didn't ask for the blower motor to be fixed and I paid a diagnostic fee when I picked it up on 12.29.2023

  Business Response

  Date: 02/29/2024

  Contact was made with Customer on 2/29/24. Agreement was made that Customer would pay for parts and Dealership will pay for labor .

  Customer will be bringing in Vehicle for Repairs .

  Customer Answer

  Date: 02/29/2024

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:12/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a used vehicle from this dealer & within a day noticed transmission problems. When confronted about the problems was told to use insurance to fix it and that they were unable to take vehicle back.

  Business Response

  Date: 12/28/2023

  To Whom It May *********************** have reached a resolution with Mr. ************************ We consider this matter closed. 

  Thank you,

  *************************

  General Manager

  Mac Haik Ford DeSoto

• Initial Complaint

  Date:12/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a shift boot replacement at ******** collision center . WhenI pick up my car and started to drive, I stop at a store. I tried to reverse my car but I couldn't. It too me about 30 minutes to finally shift to reverse ,then I drove back to Mac Haik Ford. They gave me several excuses. My car was working before I I had them to replace the shifter boot. Now I'm driving my car without being able to back up. Please help !

  Business Response

  Date: 12/20/2023

  To Whom It May *************************************** is leaving out the key detail that he brought the dealership an aftermarket shift boot that he wanted installed along with its associated trim pieces. The leather on the aftermarket trim boot is exceedingly stiff. Our collision manager demonstrated to ****************** that the vehicle will still shift but it is difficult due to the stiffness of the boot. We have already offered Mr. ************* option to have the *** shift boot reinstalled at no charge to him.

  Thank you,

  *************************

  General Manager

  Mac Haik Ford DeSoto 

• Initial Complaint

  Date:09/07/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I was told I had to purchase the lojack because it comes automatically with vehicle, I specifically asked sales guy if it could be removed to help lower price of vehicle, he said no. I received the car a week later and when I tried to register this product it gave me a message that I needed to go back to dealership because it was not installed. Yes I was upset because at that moment I realized I was lied to. I called the service ***** and they do not do this work on weekends. I advised I lived an hour away and I could not take off work to drive out there on a weekday for something that supposedly already comes with the vehicle. I asked to do this on a Saturday and was told no. Yes I am upset this is wrong and I am now just wanting a refund to me for the amount I was charged that I still do not have today. Several months later and no one responds to me.

  Business Response

  Date: 09/25/2023

  Customer will be fully refunded for the amount paid for the Lojack.

  Check ****** $1067.00 will be overnighted to customer .

   

  Customer Answer

  Date: 09/26/2023

  I have reviewed the business response and accept this resolution. 

  Thank you,

• Initial Complaint

  Date:03/17/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I dropped off my vehicle for a warranty service repair in January. They called me on March 2nd that my vehicle was ready. Upon picking up my vehicle, I noticed that my windshield was BROKEN. I spoke to my service tech about it and advised it was not that way when I dropped it off, we reviewed photos taken when it was dropped off and there was no crack. She advised it hailed the night before and I asked about my car being in the shop since was not complete from the service and she agreed that it was in the shop still overnight, so hail was not the culprit. After this, the service manager "****" came out and looked at the car and stated my car came in with the crack and i told him it didn't, he also reviewed photos and agreed no crack when it was dropped off. he then tried to say the hail did it. I told him that the service tech stated it was still in the shop. He told me that it was not his responsibility and the dealership would do nothing. I asked to talk with his boss and he said he would set up a meeting with his boss but that he boss was going to go by whatever he said and that was it. He never set up a meeting and no one ever reached out despite my many attempts to reach someone regarding my window. I refuse to pay for a window that was damaged while it was in their possession. I did not drop it off like that and I don't expect it to be my problem that they broke it. .

  Business Response

  Date: 03/28/2023

  To Whom It May ************************* a customer drops off a vehicle at our location the dealership cannot be held responsible for factors outside of our control.  The customer's windshield was damaged by hail. This was explained to the customer at the time they picked up the vehicle. We would be happy to have the customer's windshield replaced and charge them our true cost for the materials and labor but the dealership cannot be held responsible for the weather. 

  Thank you, 

  *********************;

  Customer Answer

  Date: 04/04/2023

  I am rejecting this response because:   I was told BY THE SERVICE ADVISOR that my vehicle was in the shop covered during the hail storm. I was also told that they would find the security video footage to prove that it was in the lot as they are alleging. I was not contacted to be shown the footage as they agreed to so I am assuming this is false information as I stated. Without the proof that the hail damaged my windshield that leaves the liability in your service technician's hands. I refuse to cover cost that was incurred due to negligence rather than an act of nature as they are trying to claim. I was also promised that he would have the manager reach out to me which he did not despite my many attempts for a name and or phone number to a supervisor. 

  Business Response

  Date: 04/28/2023

  The dealership has decided as a good will gesture based on ******************************* service history to cover the repair of the windshield. We had emptied the shop of customer vehicles during the specified time frame but in an effort of good faith and appreciation of Mrs. *************************** as a customer the dealership will handle the expense internally. 

  Customer Answer

  Date: 04/29/2023

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:08/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2/2/2022 I approved Mac Haik Ford to fix my truck that was involved in a auto collision. On 4/7/2022 I received a phone call stating that my vehicle was ready and running like a top. I picked up my vehicle on 4/21/2022 and within the hour my truck shut down. It had to be towed back to the same dealership. I had to reach out to the service director to get a status on my vehicle and then left a voice message stating that I needed a new engine and the cost was $18,000. This was in addition to the $17,000 already paid through insurance. The new engine arrived on 6/28/2022. I was notified on 7/12/2022 that my vehicle was ready to go, however, they asked me where the body repairs had been performed becuase there was a noise coming from the backing plate. I responded to Jomanda ******** letting her know that they were the ones that performed all the work. She said that she would send it back to collision. I was then notified that the technician working on my vehicle was able adjust something to stop the rubbing. It still rubs. After i picked up my vehicle the check engine light came on within 2 hours of having the vehicle. I called my rep and was told to bring it back up there. I brought it to them on 8/23/2022 and was told that they were not sure why the check engine light was on and that they would look at it. Before any engine work was done on the truck I notified them that my truck had custom work done on the engine. I was told that they would notify the technician. I was told today by the technician (chaz) that he was never notified of the custom work done prior to them installing the new engine. I asked them why they elected to service my vehicle if they were not able to get everything correct with no response other than they will check it out.

  Business Response

  Date: 09/26/2022

  Business Response /* (1000, 5, 2022/08/24) */
  To Whom It May Concern: Mr. ******** originally brought his vehicle into our dealership after being in a collision. This collision caused damage in excess of $17,000 in repairs. It is typical that when a vehicle has had this much damage occur that underlying mechanical issues can become present. Mr. ******** insurance company authorized the replacement of an engine. The insurance company did not authorize any additional repairs. Mac Haik Ford DeSoto did complete putting a new engine in the vehicle per the repair authorization we received from his insurance company.
  
  Now Mr. ******** has brought his vehicle back into our dealership with the complaint of a check engine light. Upon investigation by our techs it has come to our attention that federal emissions laws have been violated as the EGR had previously been deleted by Mr. ******** or someone who had previously performed the custom work on his truck.
  
  It has also come to our addition that the DPF system has been deleted from the vehicle and the vehicle has no catalytic converters. Both of these items are also a violation of federally mandated emission laws.
  
  The vehicle will continue to display a check engine light until Mr. ******** returns the vehicle to whomever performed the emissions deletes and retunes his vehicle to bypass the vehicle's PCM.
  
  Our dealership, will not tune his PCM to disable the check engine light and bypass the emissions. Our dealership will also not pay for another repair facility to bypass federal emissions standards.
  
  
  Consumer Response /* (3000, 7, 2022/08/25) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Your dealership was notified with regards to the deleted emission PRIOR to the engine install. The work should have never been completed by your dealership if you could not return the vehicle back to its original state. Your dealership also notified me of a defect to the backing plate. It was alarm enough for YOUR dealership to ask who repaired it. When it brought to your dealerships attention that your dealership performed the work then all of a sudden it was simply bent back into place. Again - YOUR dealership was notified PRIOR to the engine install regarding the delete. NOTHING was mentioned to me regarding the i capability to complete the restoration or potential issues. YOUR technician confirmed with me in person that he was never notified about the deletion. YOU guys are supposed to be the experts. Your one diesel mechanic should know more than a consumer. I'm still trying to identify how you would try to assume ZERO responsibility. I would have elected to go back to my initial mechanic who did perform the tune on my vehicle if the dealership had the dealership communicated to me that this would be an issue instead of just taking the job. Again - YOUR DEALERSHIP WAS NOTIFIED WITH REGARDS TO THE tuning and deletion and your dealership made the decision to accept the work instead of making me aware of what you are now saying after you've been paid. YOUR dealership was initially contracted to complete roughly $6,000 worth of repairs. Why didn't your dealership just complete the initial estimates worth of work since that was what you were tasked to do. Instead your dealership identified additional repairs neeed outside of the original quote. So your telling me that your dealership never advises customers on work that will be performed?? I have the documentation where I notified your dealership regarding my truck prior to the install. Do you have any documentation responding sharing the information in your response to this compliant prior to taking the money?? I would like for the cost of the tune to be covered and hoping to give you one last opportunity to do the right thing before working outside of these informal parameters.
  
  
  Business Response /* (4000, 10, 2022/08/26) */
  Again, our dealership will not tune a vehicle that is violating federal emission laws. You are welcome to pursue additional recourse but if you do we will be notifying the EPA of your response and include all of your correspondence in our notification.