Complaints

This profile includes complaints for Statewide Remodeling, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Statewide Remodeling, Inc.

  2450 Esters Blvd Dfw Airport, TX 75261-4043

  
• 

  Statewide Remodeling, Inc.

  2940 N State Highway 360 Ste 300 Grand Prairie, TX 75050-6424

  
• 

  Statewide Remodeling, Inc.

  2209 Rutland Dr STE A100 Austin, TX 78758-5278

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased 4 replacement windows in 2018. Paid $4220. A couple of years ago one of the windows started growing brown mold in between the panes. Contacted Statewide for warranty work and provided photos. Eventually they sent someone out to confirm the issue and said they would order a replacement sash. This process was started maybe two years ago? i apologize if the timeline is somewhat vague as I've lost track of how long this whole ordeal has taken. After some months, I reached out to the company to get an update, and they had no idea about my warranty claim, although they were able to confirm the name of the gentleman they sent to confirm the warranty claim after discussing what occurred up to that point. I basically had to start the process all over again, with a lot of back and forth texting and calling trying to reconfirm the issue, which window/sash, etc. This took an additional several months Finally got confirmation that they understood the issue (again) and they said they ordered the replacement sash. A couple of months later they called to say the replacement sash was in and scheduled an appointment to replace it. On the day of the appointment no one showed, and apparently it was because the replacement had broken. They said they would order another replacement, and yet again months have passed. I was called around 2 months ago saying the sash should arrive in a month, but we are now a month overdue and no word. In the meantime the brown mold has continued to spread in the window since this process has taken an inordinate amount of time to be addressed. I have been on calls/texts etc numerous times with ******* in the ******* office, and still no resolution.

  Business Response

  Date: 07/07/2025

  The replacement sash has just arrived and the branch is calling the customer to schedule the installation. 

  Customer Answer

  Date: 07/07/2025

  I have reviewed the business response and accept this resolution as long as the service is actually completed. I returned the call and im fine with them coming tomorrow (Tuesday) to replace the sash.

• Initial Complaint

  Date:01/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We contracted to replace a stall shower for $17,000. We paid a deposit of $5,000. Upon further consideration we decided we were not able to go forward with this and cancelled the contract. We were told we would be charged 25% of the total cost, which seems awfully high but we agreed. 25% of $17,000 is $4,250 and we are owed $750. I have called 3x been placed on long holds until it went to voicemail. I have left detailed messages with no response from the company.

  Business Response

  Date: 01/03/2025

  We will be issuing the customer a full refund of their deposit.   

  They will need to allow 5-7 to see the refund reflected in their account. 

   

   

  Business Response

  Date: 01/03/2025

  We apologize for the delays in issuing the promised refund.  After review of the job and the lenght of time we will be issuing the customer a full refund of their down payment of $5000. 

   

   

  Customer Answer

  Date: 01/03/2025

  Statewide Remodeling contacted me by phone and has stated that they will refund us the entire $5000 deposit by ACH deposit.  They said it may take up to 7 days to show up.  Assuming it does, I give them high marks.  Thank you for lighting a fire under them.

• Initial Complaint

  Date:10/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January I purchased a remodeling service from the said company. The remodeling of my shower was ******. The problem is the shower is not draining properly. Water stands in each of the corners of the shower. I contacted state wide about the problem , they sent a plumber out to investigate. He seen problem and was to report back to state wide. I have not heard from them since. I continue to call, and they will not answer my calls, nor will they respond to my voicemail. I am requesting that they repair my shower or write the debt off as being paid in full.

  Business Response

  Date: 10/21/2024

  This information has been sent to the correct team. Team will be reaching out to customer to resolve concerns.

• Initial Complaint

  Date:10/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted a request for a quote with Statewide Remodeling online. I did not get a quote, I got bombarded with phone calls starting within 30 seconds. I did not answer at first because I was annoyed that I did not get a quote. I finally answered & arranged an appointment. I needed to make the appointment 10 days out due to my schedule, he said he couldn't go out past 7 & would it be okay to call me in a few days to schedule. I said sure & gave him a date & a timeframe that work for me. He then said oh, I can schedule you. We scheduled the meeting. I proceeded to get call after call & numerous texts from other sales people trying to schedule an appointment. I would answer & tell them I had an appointment and could they quit calling me. I was assured it would be fixed. Then another text came saying "If you don't want to talk on the phone, send a picture of current shower that we are replacing". I thought that was related to my appointment, so I sent the picture. I then got bombarded by texts and calls again. So I asked them to stop as I had an appointment. They kept calling. I quit answering. Monday I got a lengthy text from *** asking to make an appointment. I was done at this point and texted back "Quit calling/texting me, I have an appt on the 23rd and if I get one more call I am cancelling it" He stated must be a system malfunction & said he sees my appt on the 23rd at 2PM - i said no, its at 6PM and if I get another call or text from him I was canceling the appt. Then the original guy called me & tried to schedule me an appt - I said I talked to you last week & set up the appt. - he said oh, I'm reading the wrong file. Sorry about that. Then *** texted again. I said that was one more text/call & to take the appointment off the schedule, I was not meeting anyone with their company. He just texted this morning that it looks like we missed our appointment and when should we reschedule. Unless you want non stop phone calls - AVOID

  Business Response

  Date: 10/18/2024

  Cst is placed on do not promote and do not call

   

• Initial Complaint

  Date:10/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We paid $64,000.00 for new storm windows. Three of the windows were installed incorrectly using incorrect springs. This means when the window is unlocked, the top window drops down out of control because the springs used to install were the wrong ones. ( told to me by someone who inspected the windows after this occurred. The person who inspected them was sent by Statewide Remodeling. That was ******************************************************************************************************* are told they are calling the warehouse to see if they have replacement parts. No one responds. We are unable to use our security system as the windows drop so it loses contact. That means police or fire departments cant be notified.

  Business Response

  Date: 10/15/2024

  Our systems show that all issues with windows were resolved on 10/14. Cst was scheduled for 10/12.

• Initial Complaint

  Date:09/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like a refund of *****. I did sign all the documents and didnt read all the information. I thought that I would have 30 days to cancel and when I called to cancel the project I was told they would cancel and I thought I would get a refund. I called today and was informed that aside of the $***** that I paid as a down payment I was going to owe them $3,000 more. I was given miss information. Im a senior citizen and got confused with the timing of cancellation. I feel because Im a senior citizens these company took advantaged of me. The whole project was going to cost me $20,000. I cant afford that. This was supposed to be a transformation bathtub to shower. These companies need to stop taking advantage of the elderly. Thank you Rochadie *****

  Business Response

  Date: 09/18/2024

  We spoke to customer on 9/16 informing them of the following information

  Page one of your contract states: YOU, THE ****** MAY CANCEL THIS TRANSACTION AT ANY TIME PRIOR TO MIDNIGHT OF THE THIRD BUSINESS DAY AFTER THE DATE OF THIS TRANSACTION. SEE THE ATTACHED NOTICE OF CANCELLATION FOR AN EXPLANATION OF THIS RIGHT. Your signature is just below this notice. The full details of your Right of Rescission are outlined in page six, which also has your signature acknowledging that you received this information.
  
  Page three states: CANCELLATION AND LIQUIDATED DAMAGES. Owner acknowledges that custom materials are required to complete the Project which may not be reused on other projects by SW if the Agreement is cancelled. If Owner cancels the Agreement at any time after the third business day following execution of the Agreement, Owner agrees SW may require Owner to pay damages equal to the greater of 25% of the Price or sums expended by SW up to the time of cancellation including materials and labor.

  Customer Answer

  Date: 09/18/2024

  To whom it may concern, 

  I was bombarded with so many documents to sign and I overlooked what was actually written. I truly believe that I wasnt given enough time to read carefully all the documents. Im asking for a refund of $2000 and not to pay $3000 more. 3 days is not enough time to cancel any project. Please consider my plea.

   Thank you 

  Rochadie *****

  Customer Answer

  Date: 09/19/2024

  I am rejecting this response because:   To whom it may concern,
  
  I was bombarded with so many documents to sign and I overlooked what was actually written. I truly believe that I wasnt given enough time to read carefully all the documents. Im asking for a refund of $2000 and not to pay $3000 more. 3 days is not enough time to cancel any project. Please consider my plea.
  
   Thank you
  
  Rochadie *****

  Business Response

  Date: 09/20/2024

  Customer ********************* that they did not read through the contract. It is imperative to read over everything PRIOR to signing. We do not force or coerce anyone to sign and ensure clients that they have time to think it over PRIOR to signing. After signing, you still have the 3 days of rescission. This information is stated on the signed documents.

• Initial Complaint

  Date:06/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Windows were guaranteed with a lifetime warranty. When they started going bad said they were outsourced and the company went out of business BUT they are STILL advertising window replacements and PROBABLY a lifetime warranty. Our windows were put in March 2007. They said I was out of luck when I spoke with them a year or so ago. At that time the address was listed in ************* but I see by their web site, they have moved to ************************************. I called but yesterday but no response when I said I had a complaint. A "call this number" and of course, no call back. If you can help in any way to get the 7 bad ones replaced, we would appreciate it. We are VERY old and feel like we got suckerd. NOW, advertising in Stat-Telegram AGAIN! I don't know how to upload documents!

  Business Response

  Date: 06/05/2024

  Hello,

   

  Our service department did speak with this customer Mar 2023. We informed the customer that this specific manufacturer does not manufacture those specific windows anymore and we recommended a specific company that would be able to assist in resolving their specific concerns. This is a manufacture concern. 

• Initial Complaint

  Date:04/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was referred this company by *********** I have filed a dispute with them. A repreftsentative came to visit on Dec 5. 2023. She provided an estimate and I applied for a loan. I had until Friday to decline. She did not provide me with a paper copy of documents. She needed to make a correction and emailed me later. I was contacted by the person wanted to do measurements and explained to him I was not moving forward. He stated as a Contractor he only gets paid if he does measurements. I agreed and texted representative afterwards. Dec 12, I was contacted by another contractor in regards to another project. I explained to him I canceled. Dec 27, I was contacted by another company representative to reduce the price because they already made the items. They would charge but if he had known he would have been able to assist me. I called ********** and have a case number that I have not heard much on unless I call. I have not received any items and contacted a representative of the company twice before last representative made time. I was charged two amounts $1900 and $7374.62. I was able to get a refund of except $6993.The company employs high sales tactics and no disclosures to make sure the consumer understands when they say contact them to cancel. If a product was created it was not delivered to me which is unlikely during material shortage. I did not commit to any specific date for work. No idea if it was a month or 3 month project from creation to finalization.

  Business Response

  Date: 06/27/2024

  This customer was refunded and project was cancelled.

• Initial Complaint

  Date:03/25/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The roof of *********** built by Statewide has been leaking since the time it was being built. We asked the roofer and Statewide to fix it many times, and the roofer tried to fix it several times, but never actually fixed it---the roof kept leaking after every "fix". We contacted the roofer and Statewide to come fix it multiple times, but they stopped responding to our requests.

  Business Response

  Date: 04/12/2024

  Hello,

  Based on previous notes in our system, customer was discounted $5000 in regard to these specific issues. The last noted conversation in regard to this was in 2022 and there are no calls, voicemails or notes in our system showing customer has reached out to customer service in regard to this. I will get this information over to the team responsible and they will be reaching out to customer immediately to find a resolve. Thank you! 

  Customer Answer

  Date: 04/30/2024

  Hi,
  
  I cannot find a place to add comments to the complaint. So here is our response to them:
  
  Their claims that
   "$5000 in regard to these specific issues"
  and that
  "The last noted conversation in regard to this was in 2022 and there are no calls, voicemails or notes in our system showing customer has reached out to customer service in regard to this."
  are both false.
  
  The $5000 discount was for the massive delay in their work. Specifically the contract (attached), signed on April 23, 2021 says "Approximate start date: ***** weeks from permit ok Approximate finish date: 8 working days", but the certificate of the completion (attached) was April 30, 2022, about a year later. One of the reasons for the delay was that they ordered a window of a wrong size, which caused months of delay. They were very slow in responding to inquiries and requests from us, and so we complained to them about the delay multiple times. This resulted in the compensation.
  
  In fact, the cause of the roof issue was still unknown at the point of completion (even to this date), and so it doesn't make sense that we settled with the claimed compensation for this specific issue without knowing the full extent of it: There was no way for us or them to know $5000 was enough in the first place.
  
  I've also attached a log of my communication with their roofer, *****, which happened in September 2022 and onwards. He came out and "fixed" it by saying "Ok I think I've got it figured out and sealed partially I'll be back in the morning to seal it up.", but the leak happened again in November 2023, and also in March 2024, as you can see in my texts then. These messages have been read but got no responses at all. I also called him and left a voicemail in November 2023 but he never called back either (record attached).
  
  In addition to contacting the roofer, I have also been trying to communicate with them in many means in November 2023 too, contrary to their claim. I emailed ****************** (the project coordinator) via email on 11/15/2023, but the email was bounced back (attached). I filled out their online form on the same day, and also called 6 different numbers associated with Statewide (records attached). Most of them were unanswered or went to the voicemail, until the last number **************, to which a lady answered, and I explained to her the situation. She said they haven't worked with *****, the roofer, for a while, and so she will send someone else, but we never received any communications since.
  
  Tomoki

  Business Response

  Date: 05/02/2024

  Hello,

   

  We called both numbers and left voicemails back on 4/12. On 4/12 I received an email back from our service department stating they had spoken with mr and had a service date of 5/14 (Which was the soonest we could we could get out there). This is notated in the customers account as well. I will call customer just confirm that this date still works for them. If not, we can work on a better date. Thank you! 

  Customer Answer

  Date: 05/03/2024

  I am rejecting this response because: I have to see if the service person actually shows up on 5/14 and fix the issue without additional charge, especially given that ***** (the roofer) did not even respond to many of our request, and also Statewide didn't send anyone after telling us that they will send someone when I talked to them in November.

  Customer Answer

  Date: 05/21/2024

  Yes a roofer from Statewide came and redid the part that seems to be causing the problem. We still need to wait and see if it fares well under heavy rains.

• Initial Complaint

  Date:02/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had Statewide Remodeling Install Siding and windows on my home in 2018. At the time of installation, I asked why my foundation vents were being covered. Their installer said it would have no effect on the home. At the beginning of February this year, I was attempting to do a refinance on my home. The appraiser said the home had foundation issues (cracks in the wall). The refinance company sent out a foundation company, and they said they found foundation issues but could not proceed with a complete inspection due to the wet/moist conditions under the house. They stated that because the vents were not left open or replaced, but covered instead, that my foundation could not properly dry out due to no air flow thus causing the foundation problems. I have had not reasons to access my crawl space until the refinance situation and only now am being told this was and has been an issue. I am not seeking monetary gain from this, only that my house be repaired due to the error.

  Business Response

  Date: 06/27/2024

  Hello,

   

  We went out to service this concern on 3/20/24. All concerns were addressed at that time. Thank you.

  Customer Answer

  Date: 06/27/2024

  I am rejecting this response because:   The vents were added too late and there is already substantial water damage under my house affecting the flooring and foundation. Both of which now need repair due to the lack of ventilation between the time of the siding installation (when the vents were initially requested) and when they came to install the vents in March of this year. The quality of the work on the vent installation does not match that of the siding either. I am not satisfied with the handling of the situation.

  Business Response

  Date: 07/05/2024

  We redid caulking and addressed all concerns. Thank you!

  Customer Answer

  Date: 07/05/2024

  I am rejecting this response because:   Caulking has nothing to do with the issue of moisture build up under the house from no ventilation. Their response makes no sense? Do they even understand the issue? They failed to install the vents in my siding when it was installed even after I requested them. This resulted in no ventilation under my pier and beam house causing a build up of moisture and foundation and flooring issues. I cannot make this any clearer.

  Customer Answer

  Date: 07/25/2024

  How in the world was this a good faith effort? They did not install the vents until after the damage had occurred. This did not in any way repair the damage that resulted from their poor installation of the product in the first place. How exactly are you helping the consumer in this instance? It seems like you are defending the large business that relies on the reputation you provide them. If this is the furthest you are willing to go on behalf of the consumer, then I will have to look into legal repercussions. I will also include the BBB's handling or "lack there of" of this complaint. All I wanted was for the company to make good on the damaged that resulted from their neglect, and it does not seem like that is possible through the proper channels.