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Business Profile

Credit Union

Raiz Federal Credit Union
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Raiz Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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Raiz Federal Credit Union has 10 locations, listed below.

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    Customer Complaints Summary

    • 16 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/17/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dealing with **** has been a nightmare. *************************** has no idea what he is doing. Every phone call he tells me I am up to date on everything and two weeks later I get an email that Im delinquent on the same account. He set up an autopay without deleting the prior and I was charged over $1000 and have yet to receive a call back after emailing and leaving voicemails

    • Initial Complaint

      Date:01/13/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have an auto loan through this company that I started in March of 2022. The company started out as TFCU and changed over to Raiz in July/August of 2022. This company relentlessly claims I have missed a payment on my loan when I have proof via bank statements and the app that I have made every payment I have been required to make. Every time I try to work with this company about the issue they never help. They are always rude, continuously change their answer when asked when the missed payment was even after I have told them every month they claim the missed payment happened I have paid and can provide proof. The claim of a missed payment has affected my credit score causing it to go down when I have made every payment. They have refused to acknowledge my proof or escalate my issue to anyone who is truly willing to help me fix this issue.

    • Initial Complaint

      Date:12/15/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is regarding dispute on my decor charge.. call the credit union nothing was done was advise to order new card online and that would be the fastest way to get a credit card since I just had surgery.. order on 12/5 ot is now 12/14 called credit union got transferred 3x was told no charge for them giving me a card and the credit union would have it ready. I am now here waiting Rep did not want to waive replacement fee since I already paid for one and never got my debit card. Stated manager was in a meeting if I want to wait. Advised her I dont have time to wait and I would forward information. This credit union did not do anything for unauthorized charges and now I have to replace my card and I have to pay for the replacement twice since I have not received the card. All of this could of been avoid if it wasnt for the misinformation given by representative. Very unhappy member.

    • Initial Complaint

      Date:11/17/2022

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This credit union fraudlently authorized several transactions that ******** my credit card limit by $1245.00. I repeatedly requested that these transactions be sent to me via email so I can view them and dispute some of the unauthorized transactions to no avail. Please halt all further collections activity and send me a list of the transactions that were done on this credit card for my review. I want to dispute the unauthorized transactions. I am not paying for any of the fraudulent transactions until I ascertain which ones are fraudulent or the ones that are legitimate.

    • Initial Complaint

      Date:11/10/2022

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 26,2022 i spoke to *************************** regarding to skip my payment for the month of September, she sends me a docusign and explain to me how skipping a payment work, sign the docusign send it right back and never hear from her. 10/04/2022 I called to make my payment for the month of October, and they told me i was a month behind, there was several calls back in forth from the collections department and once i was able to get to ****** she said she was waiting for her supervisor and that she apologies and that she will quickly just fix my account confirm that this was not going to hurt my credit and make it up to date. Send her a couple of emails as well and no one replied. Now i have a negative inquiry in my credit report because she didn't summit the paperwork for the month i skipped. i understand everyone makes mistakes but hurting someone's credit score is unacceptable. I will be refinancing my vehicle with another bank.

    • Initial Complaint

      Date:10/05/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      26 SEPT 2022 - I went to deposit money into my bank account and was told that my account was closed. When I asked why they had me speak to someone who told me that since there was not any daily activity, they closed my account. When I asked about my money, they gave me a printout showing the amount they took out of my monthly account. They took all of my money, and I did not owe them anything for any reason. It's challenging to say the total amount that was taken since the inception of my account. I was saving money for emergencies now it's all gone. The bank has all of my bank statements. Banks are required by law to maintain files for so many years.

    Raiz Federal Credit Union is BBB Accredited.

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