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Business Profile

Furniture Stores

Household Furniture Company, LP
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Household Furniture Company, LP's headquarters and its corporate-owned locations. To view all corporate locations, see

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Household Furniture Company, LP has 7 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:05/06/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased a bedroom suite on 4/19/2024. We had a deliver date of the following week. At that time the saleperson said the night stands should be received by the company at that time., if not we could pick up the following week. We did get Free delivery with the order but they were only going to come out once. We agreed at that time. Every week after it keeps getting extended when the expected date of the night stands are to come in. We do not wish to have a new bedroom suite without night stands. We do not believe they will ever arrive and we have paid for them. We just wish to have the items that were delivered picked up and refunded so that we can purchase another bed that is in stock and can all be delivered timely. I am not sure we trust this company to try again as it appears they just want the sale but do not supply the items purchased. We have spoke to another sales agent and manager but they state there is nothing they can do but have us wait. Thank you!

      Business Response

      Date: 05/07/2024

      please see attached response

    • Initial Complaint

      Date:10/17/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased the couch December of 2019 with extended 3 year warranty in September noticed it started to fade household furniture said it was wear and tear how when it is hardly used and the rest of it is in excellent shape put blankets on seating area the whole time Ive owned it to keep it in good shape thats what they said two weeks later one of the seating area at the seam let go and it ripped I get ahold of them they say ok they will fix its covered while Im waiting for them to pick up couch another seam let go and both pieces the more you sat on them the more they ripped to the point I couldnt let anybody sit on them they first say rips are covered then give me a hard time but eventually take the 3 pieces they bring the 3 pieces back and they glued the couch they did not repair they glued who is going to want to sit on a couch with hard glue on it told driver he took pictures called spoke to manger she says it was a wear and tear issue no you would not have fixed it if it was said she would talk to owner and get back to me had I known they were going to glue it I would of said no they didnt even give me the option to say no its my couch all paid for they said they would fix and they glued it its so bad theres hard spots on the couch the wedge seam also let go that they did fix but one of the pieces that I told them the seam let go they didnt even fix seam they just glued it and called it fixed frustrating experience for the money I spent and the fact that accidental rips or tears are at their discretion so if they think it wasnt accidental they say no or glue your furniture not sure what falls under accidental also pretty confused how seams letting go is covered with the wedge but not the other 2 pieces also confused as to why they would say its wear and tear on one hand then on the other hand say it was covered then go and glue it didnt attempt to fix it correctly a business and they glued seating to a couch back together not a leg seating area

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