Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a complaint against precision appliance regarding their failure to pick up my rented dryer and subsequent billing errors.On January 31st, I requested a pickup of my dryer due to an urgent move, with only 48 hours' notice. The earliest available pickup date on their website was February 8th, which I accepted. I specifically noted in my request that I would not be present at the apartment as I wasnt allowed access to the property and that they would need to coordinate with the front office for entry.Despite this, I was surprised to see charges on my account on February 27th. When I called to dispute the charges, the company acknowledged my original request and assured me they would contact the front office to arrange for pickup. However, it appears they failed to do so.Three weeks later, I received another charge, and when I called again, the company claimed they would contact the front office. Unfortunately, this did not happen, and now the front office claims they do not have the dryer. As a result, I am being held responsible for the item's loss due to the company's apparent negligence. I request that precision appliance otake immediate action to resolve this issue by canceling the outstanding charges and taking responsibility for their failure to pick up the dryer as requested.

  Business Response

  Date: 05/09/2025

  Response to BBB Complaint #********
  We appreciate the opportunity to respond to this complaint.
  Ms. ******** contacted us on February 27, 2025, and informed us that she had been evicted from the property on February 2, 2025. Ms. ******** stated that she no longer had access to the apartment and requested that we contact the property to schedule retrieval of the leased equipment. In accordance with her request, we reached out to the property management company, who informed us that the *********** had already removed the machines prior to vacating the premises.
  We received no further communication from Ms. ******** until May *******, when she filed this complaint. At that time, Ms. ******** informed us that she would not be making any further payments, as she was taking legal action against the property management company for alleged theft.
  At this point, our records indicate that the machines remain unreturned,and we have not received any formal documentation or updates from Ms. ******** regarding the alleged legal action or the location of the equipment.
  We remain open to resolving this matter and request that the customer provide any supporting documentation regarding the legal proceedings or the status of the equipment. Our goal is to reach a fair and amicable resolution.
  I encourage Ms. ******** to contact me, and Im sure we can get this resolved
  Sincerely,
  ******* *****
  COO
  Precision Appliance Leasing
  ********************************

• Initial Complaint

  Date:10/16/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/26/2021 I made a supposed onetime payment for my granddaughter's washer and dryer. I was assured the information on my card would not be kept. That didn't happen. I was charged every month after. On 3/1/2022 My granddaughter moved from the apartment. She called and asked them to come pick up the appliances. The appliances were in the storage closet outside the apartment in the front. No need to enter the apartment to pick up the appliances. They didn't arrive before she left. The room was left unlocked so they could pick them up. She told them when she called that she would be leaving that day. It is my understanding that they did not imply in any way that it would be a problem. I have called them, and they said the appliances were never picked up. The woman I spoke with said they would check on them, but they would refund me all money charged after 3/1/2022. That didn't happen. They are still charging me. I did not approve any charges after the first one. I let the ones prior to 3/1 stay because I don't want to cause a problem for my granddaughter. Her name is ****** ******* She lived at **** Park Place Blvd, Apt *** in Bedford, TX.

  Business Response

  Date: 12/20/2022

  Business Response /* (1000, 5, 2022/10/27) */
  Teresa our CEO has contacted ***** and discussed what we are going to do. We have closed this account and are in the process of refunding 7 months of payments, however the customer has disputed all of these with the bank so I need to clear that up before we issue payment.
  
  
  Consumer Response /* (2000, 7, 2022/11/02) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  Teresa was very helpful. If she contacts my credit card company and lets them know that the charges are not valid, I am very satisfied. She acknowledged that the company was at fault. Very professional and smart woman. She did the right thing.

• Initial Complaint

  Date:07/16/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a washer and dryer for from Precision Appliance roughly around March of 2020. I only used their services for a couple of months because we then moved into a house that we bought at the beginning of August 2020. Unfortunately, I didn't notice that they were continuing to charge my credit card $44.33 every month for almost 2 years! (Yes, I take responsibility for not checking my credit card transactions). This amount was also different from what I was paying when I actually had a washer and dryer from them.
  
  I immediately called my credit card company to dispute charges totaling $1006.60. I also contacted Precision Appliance multiple times. They agreed that the charges were not valid, and they told me that they would NOT dispute these charges when the credit card company called them. I just checked on my dispute and found that it was declined, stating the reason for this being, Precision Appliance denied that the charges weren't valid!
  
  I was also told by Discover that these were manual charges, which indicated to them that someone was manually charging my card each month. Precision Appliance denied this, and said they have no idea how it happened.
  
  This company stole over $1000 from me, and they are doing absolutely nothing about it!
  

  Business Response

  Date: 09/12/2022

  Business Response /* (1000, 7, 2022/08/02) */
  Contact Name and Title: jennifer W***** Off Manag
  Contact Phone: 9722397368
  Contact Email: [email protected]
  We have been working with ******** to get her money back from Discover. It appears that she will be receiving her refund shortly. We appreciate Ms ******** for bringing this issue to our attention and we have every intention on resolving this issue asap.
  
  
  Consumer Response /* (3000, 9, 2022/08/05) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Unfortunately, Discover determined that the merchant should be responsible for the erroneous charges so I still have not received any of my money back.
  
  
  Business Response /* (4000, 11, 2022/08/10) */
  Precision is in communication with Ms Click and will be issuing the full refund once we receive the waiver back from Ms Click.
  
  
  Consumer Response /* (2000, 13, 2022/08/11) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  The staff at Precision Appliance went above and beyond to help rectify the situation, especially the office manager, Jennifer. I'm extremely happy with them, and at this point, I would absolutely contact them in the future if I were needing to rent appliances. I'd like to thank them for all of their help in getting this resolved.