Business Profile

Online Travel Agency

Destina Holidays

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Destina Holidays's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

71 total complaints in the last 3 years.
10 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/28/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased tickets through Airfare Experts on May 12, 2021 for travel in June of 2021. The flight was canceled due to continuing COVID restrictions. The travel agency held credits with ****** Airlines for us that we attempted to use beginning March 2023. At that time, I was dealing with *********************** at Destina Holidays, instead of Airfare Experts. (This company has now changed names two times since we first booked with them in 2020. When I have filed a complaint before, they blew me off and said I needed to talk to Skybooker--the first company we dealt with. My email trail makes it clear we have been dealing with the same people the whole time.) We could not get them to book travel for summer of 2023 so we had to use other means. After filing a DOT complaint, ****** Airlines communicated with me and eventually issued a refund on October 20, 2023. They released the money to ************* *** (see email attachment). I have never done business with ************* but I assume it is affiliated with Airfare Experts/Destina Holidays. Airfare Experts/Destina Holidays has not answered my emails requesting all of the $7129.00 refund to be forwarded to me. I have lost over $3000 at this point, but I will settle with the travel agency for the full amount of the refund. I have done their job of getting my refund from ****** Airlines.
Business Response
Date: 12/01/2023
Sorry, but we do not have any refund for this case. It was booked back in 2022.
Business Response
Date: 12/01/2023
Refund is completed now. Spoke with *****
Initial Complaint
Date:10/10/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In 2020, we paid $10,545.92 for ****** Airlines tickets from ********* to ******** through Skybooker, now known as Destina Holidays. Our flight was cancelled and we rebooked tickets for flights with ****** Airlines in June 2021, and paid an additional $180.00. We were still not allowed to travel to ******** in June 2021, so we cancelled the flight and asked for a refund. The travel agency was now "Airfare Experts" and they told us refunds were impossible, but ****** Airlines would save our credits for any future travel within the next two years. This March of 2023, we tried to book travel to **** from *********. An agent found us some flights initially, but later said we could only book travel for the same passengers and destination--according to ****** Airlines policy. The ****** policy stated on their website makes an exception for travel booked before December 2021, so we emailed back and forth to have the travel agency get ****** Airlines to honor our credits for travel to ****. We were led to believe that ****** Airlines was not honoring their own policy so I made a complaint. ****** responded to my complaint and stated that they refunded our money to the travel agency on June 7, 2020. So, Skybooker/Airfare Experts/Destina Holidays has $10,795.22 and refuses to refund our money or work with us. I have attached email correspondence confirming the information I have stated. Unfortunately, I don't have any records of the many phone calls.
Business Response
Date: 10/12/2023
Your message will be relayed to Skybooker.
Kindly email them at *********************

Thanks,
Customer Answer
Date: 10/12/2023
I am rejecting this response because: Destina Holidays is the company that most recently has refused to allow us to use our travel funds. Their response saying that the message was forwarded to Skybooker is more of a non-response. We have been dealing with *********************** from Destina Holidays in trying to use our travel funds that were originally booked through Skybooker and then re-booked through Airfare Experts. These are all the same company with the same address. It makes sense that they keep changing their names because of negative reviews, but it is clearly the same business. If you read through the attached email correspondence, you can see that even though the contact in our computers remained "Skybooker", the email replies came back from "Airfare Experts" or more recently, "Destina Holidays." Thecurrent employee we were working with identified himself as "****** @ Destina Holidays". Destina Holidays knows how to resolve this complaint.
Business Response
Date: 10/12/2023
we will investigate and get back to you.
Customer Answer
Date: 10/13/2023
I am rejecting this response because: This response does not resolve anything. We have been put off and strung along for weeks by this travel agency. They completely lied to us about ****** Airlines being in control of our travel credits when they were in control of our refunded money the whole time. ****** Airlines has confirmed that both times this travel agency purchased tickets for us the money was refunded back to the travel agency. Over the course of several weeks we tried to use the credits, but the travel agency blamed ****** for why we couldn't get the flights we wanted. After we asked for a refund, they also claimed that ****** wouldn't refund the money (this is all documented in the emails I have attached previously.) I couldn't get a response from ****** Airlines about where our money was until I filed a complaint with the ********** of *************** It took 3 months to get a reply from ******! Now I know that Destina Holidays had my money the whole time we were trying to find flights March 2023 through May 2023! They were just playing with us in trying to find flights for our summer travel. What were they doing for two weeks after they emailed "Allow us some time, we have sent your request to the Airline and are not sure when we will get the update from them."? They didn't even need to check with ****** because they had the money! This whole process has been going on for months now and Destina Holidays already knows exactly what has happened and does not need to investigate anything. I will not be able to accept any response from this company until they have refunded my $10,600.00.
Customer Answer
Date: 10/13/2023
I am attaching further correspondence with ****** Airlines customer service, clarifying that both times we purchased tickets through Skybooker/Airfare Experts/Destina Holidays, the money was refunded back to the travel agency, rather than kept as credits with ****** Airlines. Initially, I only referenced the first refund on June 7, 2020. The money was also refunded in 2021 and I have requested more information about dates and amounts from ****** Airlines.
Business Response
Date: 10/29/2023
Destina Holidays do not have any of your money.
Please send email to *********************
Customer Answer
Date: 11/28/2023
I have attached the ticket confirmation that was booked through Airfare Experts (now Destina Holidays). I finally got to the bottom of the situation and ****** Airlines refunded my money to ***************** I have never done business with Goway Travel, but they must be affiliated with Airfare Experts/Destina Holidays. I still don't have my money and Destina Holidays will not answer my emails.
Business Response
Date: 12/04/2023
I am already in contact with *********************************
We have refunded for 4 tickets, waiting for one more to refund.
Thank you.
Customer Answer
Date: 12/04/2023
I am waiting for the refunds to arrive, but the agency has communicated with me and I feel confident this will be resolved. Thank you.
Customer Answer
Date: 12/04/2023
Destina Holidays has worked to resolve this issue in the past 3 business days. I do not yet have a refund, but I was sent an email showing that it was on its way. I am hopeful that this situation is being resolved. Thank you.
Initial Complaint
Date:07/14/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My daughter was recently married in **************. My mother in law was supposed to travel with us from ************** back to ***** but she had a heart attack and had to be hospitalized. I tried to contact the airline but was directed to airfare experts since we booked through them. They were able to cancel her flight. They said I would be able to receive a refund but I have not and this happened May 27th. I provided them medical documentation and everything they asked for. Every time I follow up I get the same response, We have to check with the airline. When I spoke with members over the phone they said a refund takes time. When I send messages they respond asking me for the last 4 of my card and to pay $100. At this point it seems as if Im getting the run around and scammed. I just want this resolved so I can move on.
Business Response
Date: 08/12/2023
send email to ********************************
Initial Complaint
Date:06/22/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased three airline tickets (CMH-TLV) through Skybooker early 2020. Covid hit and flights were canceled.Beginning May 11, 2020 through June 8, 2023 there were several communications with Skybooker. Feb. 17, 2021 communication I opted for a travel voucher held by Skybooker for full value-$3466.32 valid on any airline for any passengers at any time (no expiration). May 18, 2023 I informed Skybooker I would soon be ready to book flights. There were several emails exchanged from May 29-June 8, 2023 concerning booking. Suddenly on June 12, 2023 emails would not go through and phone number I have wouldn't go through. June 13,16, & 20 I sent emails to ******************************** with no reply. June 15, 2023 I sent an email through BBB with no reply. I have all my emails with Skybooker (thread of 41 emails) which I would be glad to forward to BBB if I had an email address and case identification number/name. I am now asking for a cash refund of $3466.32 sent directly to me as I have had to book the tickets for our trip. Thank you.
Business Response
Date: 10/29/2023
please send email to *********************
Customer Answer
Date: 10/29/2023
I am rejecting this response because: I attempted to send an email to the provided email address and the email was returned to sender (me). This issue has not been resolved. Thank you.
Business Response
Date: 10/30/2023
Then we cannot help, Skybooker is no longer in service.
Initial Complaint
Date:06/15/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We bought airline tickets that were cancelled during the pandemic. They gave us a credit that supposedly never expired, which we have a copy of the paperwork that states that. We are now trying to use the credit that never expired, and they said its expired.
Business Response
Date: 12/26/2023
Tickets are now expired.

Sorry for inconvenience that has cause during COVID 19
Initial Complaint
Date:05/08/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We books fright through. 3rd party that brought us to destina holiday for flights to ********** End of March 2023. The fights were booked ******** to ****************** to ***** and ***** *******. ,last week we get an an email that flight are change. I communicate with destina and have the ticket changed passing through *******, I finally get the tickets on Wednesday May 3 rd and today May 5 they are changed leaving ** with less than 90 minutes between flights. I want my money back since they are unable to respect the flights and the flights are still 7 months away. They refuse. They are illegally changing the flights weekly which is illegal . Not sure you can do anything. Flight/ reservation 46H8LV internet ***************************************. Please advise what we can do to get are $2000+ per ticket refunded back.
Business Response
Date: 05/23/2023
Dear Customer,
After investigation, here is the recap and a solution for you.
1 - You booked flight tickets on March 12th 2023 and we sent you valid e-tickets within 3 hours.
2 - Later, Airline made schedule changes which is beyond our control, and this will continue to happen due to various challenges in the aviation.
3 - When airline makes a schedule change - the customer has all right to accept the changes or decline and seek refund -- provided these changes are beyond 8 hours for INTL flights.
4 -On May 3rd, 2023 --we have already reissued the e-tickets for the new flight timings without charging anything extra to you.
5 - We as a travel agency - do not modify flight timings for existing bookings, but when airline make changes to timings, we go back to our customers and advise them
of new flight times.

6- We received several emails from you, and we have responded to all e mails in a timely manner.
7 - Support ticket # 107815 -- We are working with airline to get refund for you
7 - Support ticket # ****** -- you acknowledged that you accept all the changes. Here is the proof.
Hello, we are ok, with these as long as there are no more changes date prior to Jan 1, ****. I just received a email from delta having again changes to Dec 31, 2023. I believe this is for the original first leg from ******** to ********.
Please confirm the new changes are effective and please send us the new tickets.
Thankyou for your assistance.
*********;
************
8 - Kindly be in touch with us via support ticket # ****** for a possible refund by airline.

Thanks
*************

Customer Answer
Date: 05/23/2023
Hello, after giving us new tickets, not 2 days later, they again changed the flight knowing it was going to be changed. This does not happen overnight. Its now been more than 17 days and I ve asked for a full refund or to find me a flight that departs between 6:00 am to 7 : 00 which I found. Yes they respond quickly but then they forget and I have to follow up to see what is going on.I am unable to speak to a live agent all is completed by email.
As for not charging for the change of tickets, why should I pay when I booked early March 12, 2023 for departure Jan 1,2024 for early flights that had good layovers. Its not my fault that they refuse to honour my original tickets to *******. I m still waiting on the 3rd ticket that was opened more than 17 days ago and still not resolved. I do not know if I will be going as if they can give me the flightsI suggested, I want a full refund as I wont be flying to *******. Please see the chain of communication re- starting May 5, after they changed the new flights again.
unresolved so far.
thanks
****
Customer Answer
Date: 05/26/2023
I am rejecting this response because:
Hello, after giving us new tickets, not 2 days later, they again changed the flight knowing it was going to be changed. This does not happen overnight. Its now been more than 17 days and I ve asked for a full refund or to find me a flight that departs between 6:00 am to 7 : 00 which I found. Yes they respond quickly but then they forget and I have to follow up to see what is going on.I am unable to speak to a live agent all is completed by email.
As for not charging for the change of tickets, why should I pay when I booked early March 12, 2023 for departure Jan 1,2024 for early flights that had good layovers. Its not my fault that they refuse to honour my original tickets to *******. I m still waiting on the 3rd ticket that was opened more than 17 days ago and still not resolved. I do not know if I will be going as if they can give me the flightsI suggested, I want a full refund as I wont be flying to *******. Please see the chain of communication re- starting May 5, after they changed the new flights again.
unresolved so far.
thanks
niki
Business Response
Date: 06/05/2023
Dear ****,
We have received enormous amount of complaints , so many calls, so I just want to assure you that
we are working hard in resolving your concerns.

As mentioned in the previous email communications, there was a schedule change by the airline, we spent many hours
and were successfully able to reissue the tickets with the best connection times that are available.

Despite soo much of hard work and hours putting in your reservation and helping you, it seems
like you are never going to appreciate our hard work and efforts. Instead, we are bombarded with complaints filed by you.

Hence, as per your request, the tickets have now been submitted for refund with airline penalties which is CAD $300 per person.
Please check your credit card statement after 3-5 business days.

Refund due to you will be CAD $3400/- (there will be a processing fee of $75). but we will waive that for you.,

Customer Support.
Initial Complaint
Date:04/26/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I booked a flight to ******* for my partner and myself in November of 2019 for March 2020. When the borders closed in spring of 2020, they cancelled the flight but charged for it even though many airlines were not penalizing cancellations due to COVID19. They gave us a flight credit which we renewed with them a couple times in the past few years. My partner and i were wanting to reschedule this flight for this year (2023), so I called SkyBooker in March to confirm the amount of our credit. The representative on the phone kept saying he'd contact the airline and call me back. He never called back and now when I call that same phone number, it goes to a dead line. I dont know why they would answer, then disappear within a day. Ive sent emails and have received no response. I am now worried that they effectively stole well over $1000 from my partner and me that we barely managed to save up despite being full time students. I just want my money back at this point and ive tried everything to get in contact with this company. Credit Card ending in **** Booked on: Thu, 28 Nov 2019 05:32 pm WNN5LR
Business Response
Date: 04/26/2023
Dear ***************,
Yes Skybooker is no longer in service, I am willing to help you. Please check your inbox.
Your Air France unused tickets are still open for use.
Thanks
Customer Answer
Date: 04/28/2023
I am rejecting this response because: I need further clarification and information.
In the response from the business via BBB, they say that Skybooker no longer exists and the tickets are available for use but do not clarify how to use/redeem them nor tell me the value of the credit/tickets. Further, I received an unclear email response to my personal email account (document attached). I am requesting an explanation so I can know for certain that I can start planning a trip without being surprised by the business disappearing and a guarantee that I can actually contact *************.
I need to know for certain and in writing:
- the tickets and /or flight credits exist and are valid and their value
- what business is currently holding my tickets
- how to redeem the tickets and/or flight credits

Business Response
Date: 04/28/2023
Send email to ********************************** for assistance.
Initial Complaint
Date:11/17/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Jan 24, 2021 we booked flight tickets from Los Angeles to Frankfurt totalling the amount of $2387.62 via Skybooker.On June 6, 2021 I checked our flight status and learned from the airline webpage that our flight had been cancelled by the airline. Please note that at that time I had not received a notification from Skybooker. I did not hesitate and booked the alternate flight myself directly with another airline. Approx. half an hour after I booked the alternate flight, I eventually received the official cancellation notification from Skybooker (attached) offering me an alternative flight connection. The alternate offer did not work for us and the flight I had booked earlier seemed more reliable. When I spoke to a representative from Skybooker the conversation got heated very quickly. I was told I could either book the offered alternative, receive a partial refund of $500 less than what we paid ($1733.62) or a full credit over the full amount for future bookings with Skybooker. When I refused to accept the offer the gentleman on the phone got very aggressive with me and told me I should have waited for their alternative offer and that I won't receive a full refund because the flight I booked with Skybooker was a non-refundable flight. My reasoning that the flight was cancelled by the airline, not by me, fell on deaf ears. MOST IMPORTANTLY, the Skybooker representative admitted on the phone that they had received the airline's cancelation a full week prior to notifying me.I tried to dispute the charge over the full amount with our credit card and failed because I missed the response deadline during our travels and the letter did not reach me. On Oct 1 I contacted Skybooker about the originally offered partial refund of $1733.62 and was promised a refund but was told it would take time. It's been 2 months and even after multiple calls they have not confirmed my refund in writing. I hear the same excuses or simply can't even get through.
Business Response
Date: 12/17/2022

*** RESERVATION AFFECTED EITHER BY CUSTOMER OR AIRLINE DURING COVID ****

Dear Customer,
TRIP ID - ******
You have filed a dispute on 13June 2021.
We do not have any funds. Sorry.
Customer Answer
Date: 12/19/2022
(The consumer indicated he/she DID NOT accept the response from the business.)
Destina Holidays as it is called now, back then it was Skybooker and as far as I know has had different names in between already has a very bad online reputation about not reimbursing their customers or not providing the promised services. If the company cannot issue refunds they legally owe they should file for bankruptcy and not be allowed to operate any longer. This company is a fraud and I rightfully feel that they are playing the game to hold off anybody requesting refunds hoping the claim simply goes away. They do not deny that they owe me a refund and they kept telling me I will receive it. This has been going on for 18 months now. I have a family to provide for and $2200 is a lot of money to lose to a fraudulent business. I doubt that they don't have the funds to issue my refund. I do believe that they owe other customers so much money that they do not have sufficient funds to pay them all. But I'm not willing to let this go. Someone needs to hold them accountable.
Business Response
Date: 03/10/2023
Business Response /* (1000, 8, 2022/12/17) */
*** RESERVATION AFFECTED EITHER BY CUSTOMER OR AIRLINE DURING COVID ****

Dear Customer,
TRIP ID - 2V3EOS
You have filed a dispute on 13June 2021.
We do not have any funds. Sorry.

Consumer Response /* (3000, 10, 2022/12/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Destina Holidays as it is called now, back then it was Skybooker and as far as I know has had different names in between already has a very bad online reputation about not reimbursing their customers or not providing the promised services. If the company cannot issue refunds they legally owe they should file for bankruptcy and not be allowed to operate any longer. This company is a fraud and I rightfully feel that they are playing the game to hold off anybody requesting refunds hoping the claim simply goes away. They do not deny that they owe me a refund and they kept telling me I will receive it. This has been going on for 18 months now. I have a family to provide for and $2200 is a lot of money to lose to a fraudulent business. I doubt that they don't have the funds to issue my refund. I do believe that they owe other customers so much money that they do not have sufficient funds to pay them all. But I'm not willing to let this go. Someone needs to hold them accountable.
Business Response
Date: 12/26/2023
he transaction seems to be older than +3 years, hence the tickets have no value.
Initial Complaint
Date:11/17/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We bough airline tickets to *************** (PNR LDWUSU) for $2863.98 in August 2019 from AirfareExperts via airfareexperts.com website.COVID happened and a credit was then issued by ****** Airlines. On January 2021 we rebooked and paid $971.49 more to AirfareExperts to cover the fare difference (charge came through as Skybooker and all communications changed to Skybooker.) At that point in time, everything seemed to still be above board and they were still communicating with customers. COVID happened again and on April 25th, 2021 AirfareExperts, now Skybooker, accepted a second cancellation and claimed to have issued a travel credit for the accumulated amount of $3,835.47.On January 11th, 2022 we contacted Skybooker to rebook once again. At this time, Skybooker required an additional $400 per person to rebook - for no reason whatsoever. We questioned this and unfortunately communication broke down when they refused to answer any inquiries or provide accurate information.We then contacted ****** Airlines directly and as it turned out, the tickets had been cancelled and ****** Airlines had issued a refund to Goway Travel via check. We contacted Goway Travel and they claim to have then issued a refund to Skybooker. Skybooker chose not to inform us that the tickets were actually cancelled which would have given us the opportunity to rebook independently - they made us believe that it was credit. Skybooker intentionally failed to disclose that ****** Airlines returned our money and never attempted to refund it. In fact, they claimed that ****** had rules that we needed to follow in order to rebook - not true.So, to recap, Skybooker collected $3,835.47 from us in exchange for airline tickets. COVID happened and they were cancelled - that is not the issue. The issue is that Skybooker intentionally refused to provide information regarding the fact that the tickets were cancelled and has effectively stolen our money.Google "skybooker reviews"
Business Response
Date: 10/29/2023
Please send your details to *********************
Initial Complaint
Date:11/17/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Booked a flight for 2 passengers to Denmark for June 2020, **********. Flight cancelled due to Covid. Skybooker offered to hold the money for 24 months so we could rebook. Due to covid unable to fly in 2021. Not knowing when we would be able to fly again, we asked Skybooker to refund our money since Air Canada had since issued them a refund. They agree in May 2021 and said it might take a couple of months. They no longer answer my emails and I just get the runaround when I call. I've seen many complaints online about Skybooker and I don't think anyone is getting a refund. The flight cost $1958.58, $200 of which Air Canada retained. Has BBB been able to get refunds from this company for anyone'Receipt from Skybooker for airfare attached.
Business Response
Date: 02/13/2023
Business Response /* (1000, 6, 2022/11/22) */
*** COVID CASE ****. The customer was refunded on Feb 28th 2022 to the Master card ending with xxx****.

Thanks
Customer Support
Skybooker.com Ltd

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Business Response

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Business Response

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Complaint statuses

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Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Customer Answer

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Complaint statuses

Business Response

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Complaint statuses

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Customer Answer

Business Response

Business Response

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Business Response

Complaint statuses

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