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Business Profile

Specialty Pharmacy

ASP Cares Pharmacy

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/09/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have being usi g this pharmacy since June 2023, and I have been claiming my medications Metformin and Mounjaro for 90 days treatment. Today I went to claim my 90 day ******** for December and now one of the respresentatice came up with a New policy stating "because of the pharmacy plicies they can give me 90 day supply of my medications" seems she just came up with this policy becauae I have been claiming 90 days supply of Mounjaro since July 2023. Actually this is a right for patients to claim 90 days supply, and I need this to be o vestigated, they cant be wasting patients and customers time like this. Then I told that I needed to speak with the Pharmacyst and when I speak with him he gave a difderent reason, stating that ASP CARE is running low on ********. The name of the Pharmacyst Saud

    Business Response

    Date: 01/09/2024

    Dear consumer,

    I appreciate you bringing the issue regarding your prescription to our attention. I apologize for any inconvenience caused by the inability to fill a 90-day supply.

    Thank you for your patience and understanding.

    Best regards,


ASP Cares Pharmacy is NOT a BBB Accredited Business.

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