We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Parts

Fenix Parts

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Parts.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/19/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a complete engine and warranty for said. Warranty was to replace all parts and 100% labor for 3 years. The engine completion was on a Friday. When I went to pick up, the truck was knocking so I left it at the shop. The following Monday I contacted ***** at the ********, ** location. I was told another engine would be sent bc that one wasn't inspected and 100% of labor and fluids would be paid. It's been 2 weeks since second motor was installed. I've not received my money and am currently out $4200 on ONE install. I was then told the first motor sold wasn't inspected and I'd have a "cap" on labor, which is almost $1000 less than the labor paid. First, I shouldn't have to file against warranty because they sold me a faulty product! Second, no cap, PERIOD. I WANT MY MONEY

  • Initial Complaint

    Date:10/18/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a transmission August 17th guaranteed to be tested and working but a 6 month warranty. Have been calling since transmission was installed on august 23rd. Sent videos and been jerked around by several people . Car left me stranded and wont move. No response from anyone at Fenix to resolve

    Business Response

    Date: 11/01/2024

    After reviewing all the information on the claim, Fenix has issued a full refund. I've attached the Fenix credit invoice and the cc credit 

  • Initial Complaint

    Date:01/02/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a transmission with a 36-month warranty.The salesman kept telling me he sent the invoice, stating what we paid for to my email, however, I never received it. He then processed to send me a couple of screen shots and bogus invoices with different pricing and that does not reflect that we paid for the 36 month warranty.Since they refuse to give us an itemized receipt for what was paid, we would like a full refund.

  • Initial Complaint

    Date:09/29/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im not normally one to bash a company but if youre buying car parts be careful with fenix parts! They bought out dons auto in ********** and ap auto salvage in ********.. nothing but problems I have had first I buy a motor with 23k miles on it suppose to be here next day fully inspected.. took over a week to get the part, many wasted hours waiting for it to arrive bc it was supposed to be delivered to my parents garage, get told after they cant deliver there because there isnt a sign next to the road.. they never even tried tp deliver it at all.. was told it was delivered to the Cicero shop.. I called the next morning to make sure it was actually at the shop was told yes it is there, I drive an hour to their shop to be told we dont even have an engine in our shop right now call the sales rep back and he says o I just went ********** got shipped back to **********.. he assures me it will be delivered the next day to my garage so again I wait all day and then call him again he doesnt answer. I get transferred to another sales rep and he says yea its still here in **********.. Im like wtf dude I was suppose to get it over a week ago this is absolute bs and absolutely the worst experience I have ever had with any type of transaction ever! He says he Will personally make sure I get it next day.. yes I got it the next day but the oil pan was bent to s*** and the oil filler spout is dam near ripped off.. so I contact them about the damaged parts on it and they practically tell me to kiss my a** bc it was inspected.. well today I get all the parts to fix it we get the engine open and its FULL OF WATER!! Cylinder 3 isnt even moving! Cams are covered in rust! I call them again and I get theres nothing I can do for you, your sales person isnt in today Im like then get me to a manager sorry hes out on vacation youll have to call back on Monday to talk to your sales rep.. I want to return for a refund Order#*******

    Business Response

    Date: 10/27/2023

    Called customer and resolved issue with a full refund on 10/4/23.Thanks 

Fenix Parts is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.