Complaints

This profile includes complaints for EECU Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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EECU Credit Union has 15 locations, listed below.

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  EECU Credit Union

  1617 W 7th St Fort Worth, TX 76102-2503

  
• 

  EECU Credit Union

  1600 Campus Dr Hurst, TX 76054-3260

  
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  EECU Credit Union

  1720 Highway 287 N Mansfield, TX 76063-7534

  
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  EECU Credit Union

  717 W Bailey Boswell Rd Fort Worth, TX 76179-1011

  
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  EECU Credit Union

  1460 W Southlake Blvd Southlake, TX 76092-5901

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/23/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently discovered that an extra payment has been deducted from my account without my knowledge for the past 2 and a half years. This came to my attention when I received an overdraft fee from my bank. Despite physically making monthly payments, I never saw evidence of the automatic payment in my online account or payment history. After reaching out to EECU to stop the automatic payment, they informed me that it was not set up on their end. However, my bank confirmed that the deduction was indeed from EECU's banking system. I spoke with EECU to understand why this was happening, but they couldn't find any record of the deduction on their side. I was transferred to multiple representatives and experienced long holds without receiving a satisfactory answer. My bank continues to confirm that the deduction is directly from EECU's bank. A supervisor named ********* promised to get back to me, but it has been three days without any resolution or call back.

  

  Business Response

  Date: 03/12/2024

  ****************** Thank you for bringing this matter to our attention.  Upon receipt of your complaint, we attempted to contact you, but have not received a return phone call.  We wanted to explain this matter to you in detail.  Because this is public forum, we are unable to go into any detail about your concern.  We confirmed with our third-party card processor that you opted-in to auto pay on April 16, 2023.  Please note, we have cancelled the auto payment as you have requested.  If you would like more information, please feel free to call our Chief Risk Officer and General Counsel at ************. Thank you for your patience while we resolved this matter for you.

• Initial Complaint

  Date:01/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a victim of identity theft. I've noticed unauthorized transactions and suspicious activities linked to my identity. I've filed a police report, but I need assistance in resolving this issue. I hope to recover my financial losses, clear my name, and request your help in removing this account from my ********************** report. Please help meinthismatter.------------------------------ED EMP CU FW 52884400****05/25/2017

  

  Business Response

  Date: 01/25/2024

  **************** - It's our understanding that you submitted this complaint and certain other documents in error, and that you were going to retract them since you are NOT a victim of identity theft.  Because this is a public forum, we are unable to go into any detail about your loan and the outstanding balance.  If you need more information, please do not hesitate to contact EECU's General Counsel.  He will be more than happy to address any concerns you may have. 

• Initial Complaint

  Date:01/10/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a victim of identity theft, I have forwarded them the same info I'm providing you with ensuring my position of my Identity being stolen.

  

  Business Response

  Date: 01/25/2024

  **************** - Thank you for bringing your concern to our attention. We have researched your complaint and, after phone conversations with you, have determined and confirmed that the credit inquiries are accurate and that you are NOT a victim of identity theft.  It appears that you were shopping for a car between December 16 and 22, 2023, and a credit inquiries were made.  If our understanding of the situation is incorrect, please contact the Director of our Fraud/Legal Department.  He will be happy to help you.  Thank you. 

• Initial Complaint

  Date:12/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a dispute on my account regarding a fraudulent transfer (case number ********) for $499. I filed a report with the *********** ** police. That case number is ********* with Officer ******* I have not received a provisional credit or received any support from the fraud team at EECU. **** in the fraud department did not listen to me during our conversation and gas lighted me to make me feel like a liar when I did finally get to explain the situation. Why would I deliberately incur a charge for almost $500 if I wasn't being scammed. I'm asking for this fraud case to be reopened to examine further and a provisional credit be issued regarding this fraudulent transaction

  

  Business Response

  Date: 12/20/2023

  ****************** Thank you for bringing this matter to our attention.  We have investigated your concerns thoroughly, but because this is a public forum, we are unable to go into any detail.   If you would like to visit with us about what our electronic records reflect, please call our Chief Legal Officer at ************.  Thank you. 

• Initial Complaint

  Date:10/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Access to online banking has been blocked. Also blocked from closing the checking and savings accounts. Only electronic payment option for loan payments charges a fee

  

  Business Response

  Date: 10/27/2023

  ******************** Thank you for bringing your concerns to our attention.  We are glad that we were able to help resolve your concerns, including restoring online banking services and advising you about alternate loan payment methods.  If you need further assistance, please do not hesitate to contact us at ************. We look forward to serving your financial needs and providing you with a Better Way of Banking.  

• Initial Complaint

  Date:09/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got denied a personal line of credit of the minimum from EECU they said I had too many delinquents and I have two paid-off vehicles and a credit card without a missed payment on it that I can prove with statements and payments I have made. My debt-to-income ratio is 0% according to experian and I make a substantial amount over the line of credit I applied for which was $800

  

  Business Response

  Date: 09/25/2023

  ******************** Because this is a public forum, we are unable to go into any detail about your loan request.  Our lending decisions are based on a careful evaluation of various factors which are common criteria used in the banking industry including, but not limited to,credit history, financial situation, loan amount and terms, and regulatory and compliance requirements.  Our commitment to responsible lending means that we must adhere to underwriting standards to protect both our members and the credit union. If you have questions about your loan request, please contact us at ************.

  Customer Answer

  Date: 09/25/2023

  Complaint: 20632676
  
  I am rejecting this response because:

  the did not try to call me to discuss the issue
  
  Regards,
  
  ***********************************

  

  Business Response

  Date: 09/25/2023

  ******************** - We just tried to call you at ************, but there was no answer.  As we mentioned in our original response, because this is a public forum, we are unable to go into any detail about your loan request.  Our lending decisions are based on a careful evaluation of various factors which are common criteria used in the banking industry including, but not limited to, credit history, financial situation, loan amount and terms, and regulatory and compliance requirements.  Our commitment to responsible lending means that we must adhere to underwriting standards to protect both our members and the credit union. If you have questions about your loan request, please contact us at ************.

• Initial Complaint

  Date:09/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had this issue happen 4 times with EECU every time I do a transaction a Friday I know the merchant pulls the funds and holds on to them since I either paid for food or did a deposit for a rental car on Saturday 09/02/2023 I put a $50 deposit down at Enterprise rent a car in ********** ** which I know enterprise does not release the money at all back to the **** a7er two days nor does the **** have to release the hold because I have asked chase, ***** fargo, Unity one Credit union about this and there no legal reason why the funds get put back into my account and then get taken back out a7er two days I have never had this issue with ********************* fargo, unity one credit union, and **** of America Just eecu that is

  

  Business Response

  Date: 09/13/2023

  ******************** Thanks for visiting with our Chief Risk Officer and our AVP of Branch Operations today. We hope that our telephone conversations were informative and that you have a better understanding of how transactions post and settle to your account,including pre-authorization holds.  If you have further questions, please do not hesitate to contact us.  We thank you for your membership in EECU and we look forward to providing you with a Better Way of Banking. 

• Initial Complaint

  Date:07/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  EECU has repoed my vehicle for non payment, but Ive been trying to pay through their online system for the last 3 months and not one time has it ever been working. They ONLY have allowed me to pay over the phone, which I can only do during their business hours. They also charged me multiple months a fee for no insurance, but the vehicle was insured the entire time Ive owned it, which is against the law. They would not refund me the insurance fees, but told me they credited the amount to the principal but would not tell me the exact amount. Now I have to deal with them over the phone AGAIN. And get my vehicle from impound yard. Its 2023, everyone should be able to pay any bill online, especially to a freaking financial institution.

  

  Business Response

  Date: 08/04/2023

  ******************** Thank you for bringing this matter to our attention. Because this is public forum, we are unable to go into any detail about this matter.  It is our understanding that this matter has been resolved and that you understand how collateral protection insurance and insurance refunds are triggered and the reasons why online banking is limited when loans are delinquent.  We appreciate your membership in EECU, and we look forward to providing you with a Better Way of Banking. 

• Initial Complaint

  Date:07/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unfortunately due to Covid, I experience financial hardship that resulted in the charge off of an old credit card account at **********************. However, my charge off was routed to ********************* Services and was settled for less than the full balance on 3/30/2023. Ive called EECU numerous times regarding the reporting of this trade line on my credit report. It should be reflecting a $0 balance and the remark settled for less than the full balance. Every month around the 23rd, this account gets updated on my equifax as an active charge off for $3,225. I have called in 3-4 months in a row asking for assistance in updating that information. I continue to get the run around and we are in the midst of trying to close on a house. Not only does this go against Fair debt collection practices, but its also causing further damages every month when the inaccurate information comes back up on my credit bureau reports. If this is not updated or completely removed from all three of my credit bureau reports, I will be seeking legal assistance for a fair debt collections lawsuit against EECU for causing on-going negative financial impacts.

  

  Business Response

  Date: 08/04/2023

  ************** Thank you for bringing this matter to our attention. Because this is public forum, we are unable to go into any detail about this matter.  We have reported our findings to you and have taken all of the necessary steps to have this matter resolved.  We sincerely appreciate your membership in EECU, and we look forward to providing you with a Better Way of Banking. 

  Customer Answer

  Date: 07/10/2024

  Complaint: 20366126
  
  I have filed a formal complaint with the Better Business Bureau once already regarding this old credit card account from **********************. Unfortunately, I lost my job due to covid and the card resulted in a charge-off. I settled the card through EECU's third party back in March of 2023. I have complained multiple times about this card showing up as having a $3,225 balance on my equifax report when it should reflect $0 and settled for less than full balance. This has been impacting my credit repeatedly, because your bureau reporting department cannot do their job correctly. I have called, messaged, and already filed a complaint and it's happened again. If this is not removed from my credit report, I will be seeking legal action as it continues to harm my credit after years of being paid. Last four of SS is 5646.
  
  Regards,
  
  *********************

  

  Business Response

  Date: 07/25/2024

  ************** Thank you for bringing this matter to our attention. Because this is public forum, we are unable to go into any detail about this matter.  We have reported our findings to you and have taken all of the necessary steps to have this matter resolved.  We sincerely appreciate your membership in EECU, and we look forward to providing you with a Better Way of Banking. 

• Initial Complaint

  Date:07/05/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July3,2023 I tried to use both of my debit cards Bill ******* #** at gas station and Regular ******* #** to pay water bill. Both were denied. Called my bank. The only explanation was a old negative that was left on my ******* they said was in September which July 3rd my cards were froze. I was in overdraft in #** which was well under **************************************************************************** between my SSI disability checks. So if I overdraft it gets paid with my disability check on the 3rd of each month Sometimes earlier if it's a weekend. Its paid on that Friday before Anyway it posted today July 3rd and the overdraft fee and any overdraft balance was paid. Yet my cards were froze today and it was not in negative status. It left alittle over ****** in my overdraft account#** Then they tell me they don't know what happened cause it was paid in full September but a negative was left on my account. Now they are saying I have absolutely zero overdrawn available. I need my overdraw amount to help sometimes in between. I have been with EECU for over 20 years and never had any issues but this is going to cause me financial hardship this month without any warning. My next step is to contact OCC.I hope things can be resolved here. I am on permanent disability and someone needs to review my accounts to see what happened. The bank told me they released my cards from whatever was posted in September that was pd right away but still haven't given me any overdraft amount back.Thank you

  

  Business Response

  Date: 07/21/2023

  **************** Thank you for bringing this matter to our attention. Because this is public forum, we are unable to go into any detail about this matter.  Our AVP of **************** Centers has been in touch with you and it is our understanding that your concerns have been addressed.  We sincerely appreciate your membership in EECU, and we look forward to providing you with a Better Way of Banking.