Complaints

This profile includes complaints for EECU Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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EECU Credit Union has 15 locations, listed below.

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  EECU Credit Union

  1617 W 7th St Fort Worth, TX 76102-2503

  
• 

  EECU Credit Union

  3451 Texas Sage Trl Fort Worth, TX 76177-8621

  
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  EECU Credit Union

  9350 Clifford St Fort Worth, TX 76108-4426

  
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  EECU Credit Union

  1253 N Little School Rd Arlington, TX 76017-1907

  
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  EECU Credit Union

  PO Box 1777 Fort Worth, TX 76101-1777

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Every time we go to this bank we are told incorrect information by employees. No one there can ever answer the phone or call back. We have a CD there that should be eligible for a bump rate on the CD. When we attempted to have he rate increase, as told IN PERSON by an employee, we were then told later that same day that they could not increase the interest on the CD. We want all of our accounts closed out with zero financial penalty. This has repeatedly happened to us at this ***** EECU location. The employees are incompetent and apparently literally lie to your face.

  

  Business Response

  Date: 06/26/2023

  ******************** Thank you very much for bringing this matter to our attention. We apologize for any inconvenience we may have caused you. Our AVP of **************** Centers has been in touch with you. It is our understanding that this matter has been resolved. If we can assist you further, please feel free to contact our AVP directly at the phone number provided. Again, we apologize for the inconvenience. Thank you for your membership in EECU and we look forward to providing you with a Better Way of Banking. 

• Initial Complaint

  Date:06/07/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I began transferring my direct deposit from EECU to Unity One in mid-May. I could not close down my account ********************** account until a final check had cleared the bank. I had planned to keep the EECU account strictly for my social security check and using that check to pay off the balance of my EECU credit card. I had informed all of my accounts that I paid on a monthly basis about my changing credit unions and all agreed to suspend the May payment until I contacted them with the new routing number and checking account.On June 5, 2023, I made that contact with all entities and thought everything was fine. Then, on June 6, 2023, after 5 p.m., I logged into my EECU account and discovered that Consumer Cellular had failed to do as instructed and in violation of the notes they had on file about my changing credit unions. I saw a negative balance in the amount of $54.32. EECU knew there was not enough money in my account and should have denied the charge. Instead, they paid the Consumer Cellular bill of $53.53 and charged me an additional fee of $34.00 as a "Courtesy Pay Fee." No one bothered to contact me about the low balance. This is another reason why I chose to leave EECU: depraved indifference to the feelings of their loyal customers.Because of this "depraved indifference" toward me, I will now contact Social Security and change that direct deposit to be directed to my new credit union. There will no longer be any accounts that EECU can use to harm me financially. As to the balance on the EECU credit card, I will begin working on paying off the balance. That will be the only interaction from this point forward with EECU. I believe that the $34.00 needs to be removed. I am willing to pay the balance of the $53.53 after $5.00 in my savings account and the balance of $33.21 which was in my account is deducted from $53.53. I would owe $17.32 to EECU to bring my account to a zero balance.

  Customer Answer

  Date: 06/07/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *************************

• Initial Complaint

  Date:11/14/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied online to start a new account. I filled out all the paper work, paid the minimum deposit and received a phone call from a bank represented asking for a copy of my drivers license. He explained he would call back and to finish everything with the account within 24 hours. I sent the email with the document and received a confirmation email stating my information was received. The represent never called me back. A few days later I was sent another email with all of my banking information including bank ID and relevant information. I was having trouble accessing my account so I called and spoke with a different representative and she helped me work it out so I was able to log into my account. Another few days passed and I was again unable to log into my account. When I called I was told my account was closed but they could not tell me why. There was no explanation given after repeatedly asking what the problem was. To make matters worse I had switched my direct deposit as well as other things over to the new EECU account. Everything had to be rushed to switch it back to my old account which thankfully I had no closed yet. And to add insult they still send me spam emails for the account.

  

  Business Response

  Date: 11/18/2022

  ************** - We would like to thank you for letting us know about your concern.  We have looked into this matter and have determined that we need to do some additional coaching with our team.  Our team has attempted to reach out to you but has been unsuccessful.  Our direct contact information was left in the voice mail messages.  Please feel free to contact us any time.  Again, we thank you for raising this issue.  We sincerely apologize for any inconvenience.  We look forward to serving your financial needs and providing you with a Better Way of Banking.  

  Customer Answer

  Date: 11/18/2022

  Complaint: 18395261
  
  I am rejecting this response because:

  I returned the call to ******** 3 times. I left a message with a call back number. I have been unable to speak with anyone. To make matters worse I recieved a debit card in the mail today so I am unsure if I have an open account or not. I'm still waiting for a return phone call to resolve the issue.
  
  Regards,
  
  *************************

  

  Business Response

  Date: 11/21/2022

  Thank you for your follow-up.  It is our understanding that EECU's Digital Branch Manager has been in touch with you and has addressed your concerns.  We're happy to see that this matter has been resolved.  Please feel free to call our Digital Branch Manager if you have any questions.  Thank you for your membership in EECU.  

  Customer Answer

  Date: 11/21/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *************************

• Initial Complaint

  Date:11/01/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My bank falsely verified a cashier's check resulting in funds being transferred out of our business account before they realized it was a fraudulent check. Now they insist on billing us negative balance every month and refuse to return our funds.

  

  Business Response

  Date: 11/14/2022

  **************** We are very empathetic to your situation.  However, as we stated in a few different written communications, account owners are responsible for the losses associated with a fraudulent check.  We are thankful that our **************** was able to respond quickly and minimize the potential losses by working with the other financial institution involved in this matter and law enforcement.  If we can be of further assistance in this matter, please contact EECUs General Counsel at the contact information previously provided. Thank you.

  Customer Answer

  Date: 11/14/2022

  Complaint: 18339065
  
  I am rejecting this response because: your contract is void against public policy.  I want you to prove you are a reputable institution and not just people looking to mess with their consumers.  I never even received a copy of the contract.  If you do not come up with a more appropriate response, we will be donating the money to a charitable cause to prove we, unlike you, care about our community.  The fact that the *** will not even be bothered to discuss this issue speaks volumes about how low the character of your *** and your bank employees is.  If you want the money back,  you need to prove you deserve it more than a charitable cause does and promise you will not let this happen to any consumers in the future.  Until you provide a thoughtful response that does not relate tot he void contract that was never given to us, your responses will remain rejected.  Any further response related to the contract will be considered an acceptance of our terms and we will no longer have anything further to discuss.
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:10/11/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from *************** ****** last year and EECU purchased the loan. My car was totaled in a traumatic event that occured this past Summer. My insurance reached out to EECU for the exact payoff amount and I thought the fact was settled. I found out today that EECU owed me $900 for a refund of the gap insurance. Rather than settling the debt with me they placed the balance in a savings account in their own bank. It took me 3 days to even get access to the account they claim I am the owner of, and when I accessed this account there was no way available to withdraw the funds. The physical location of the bank is physically inaccessible to me. I called customer service to close the account and they refused without a written letter being sent to them for closure. I expect this to be the first of many hoops in what I consider a borderline criminal act in taking possession of money they owe me.

  

  Business Response

  Date: 10/24/2022

  ****************** - It is our understanding that this matter has been resolved to the mutual satisfaction of both parties.  Thank you for bringing this concern to our attention.  We look forward to working with you in the future and thank you for your membership in EECU.

• Initial Complaint

  Date:09/22/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Excuse reporting false information on credit reports..information is over 7 years old.

  

  Business Response

  Date: 10/04/2022

  ****************** Thank you for notifying us of your concerns.  We take every concern seriously and always strive to provide a Better Way of Banking.  Because this is a public forum, we are unable to go into any detail about your loans.  We believe that our credit reporting is accurate and that we have complied with all applicable laws and regulations.  If you have any loan information that you would like to share, please feel free to send it to EECU, ***************************************************************************; Attn:  Legal/General Counsel.  Thank you. 

• Initial Complaint

  Date:08/31/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello o have been a member of this bank for year and never have I had a major issue . I currently checked that my account was charged THIRTY FIVE TIMES for courtesy pay fees that I was not aware that was being charged to my account. Ive never had a negative balance! Ive always had numerous amounts of deposits into my account and for something like this to be allowed to continue is absurd to me! A courtesy call, text, or email would have been great to alert me of such unusual activity. Its been numerous amounts of times Ive been contacted for transactions that was out of the norm that I had to confirm prior to releasing the funds and to not be notified in any type of way just raises questions to me when it comes to the motives of this establishment. If you look at my banking his this is COMPLETELY not normal banking activity. I was charged $1,190 in fees which was more than the actual amounts that had to be covered. I have other accounts with this company that I could have easily initiated a transfer of funds to satisfy the negative balance. But to allow this to continue for over a 2 weeks time frame I would think as a business it would alert the consumer that this is happening and send some form of communication or just completely stop allowing transactions to post! But since EECU is benefiting from the fees I guess there is no reason to send a courtesy call..

  

  Business Response

  Date: 09/08/2022

  ********************** Thank you for bringing this matter to our attention.  Also, thanks for taking the time to visit with EECUs Assistant Vice President of our branch operations.  We think the conversation was very productive and we are glad the parties could reach an amicable resolution to your concerns.  Please do not forget to set your account alerts.  Also, EECUs Mobile Banking application can be downloaded via Apples App Store and ************** Play.  Again, thanks for bringing this matter to our attention.  We look forward to serving your financial needs by providing a Better Way of Banking.

  Customer Answer

  Date: 09/08/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *******************************