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Business Profile

Extended Warranty Contract Service Companies

Optimus Warranty Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Extended Warranty Contract Service Companies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/10/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased several warrantys and *** via a dealership. Vehicle has since been sold. Dealership will not cancel the **** Per my contract with Optimus, if having difficulty canceling with dealer contact us. Contacted Optimus twice, both times speaking with a very rude and abrupt individual by the name of ******. The first time she told me if I sent her an email with the cancellation form, which I indicated was not properly completed, and bill of sale shed contact the accounting department for a cancellation of all contracts.Second time I contacted her she said that the *** contract was not canceled because the form was not properly filed out. My point in making the initial contact was because the dealer does not agree that they should cancel the ***, therefor they will not indicate it on the cancellation form. Second contact she wanted an email stating I need the *** canceled, which I also indicated on the first email and was the reason for my initial contact. This individual is extremely rude, wont allow a supervisor to get on the line and basically stated the buck stops here, this not our problem, get this cancelled by the dealer who refuses to acknowledge that they need to initiate the cancellation. A simple call to the dealer to explain the process would have been most helpful!

    Business Response

    Date: 04/11/2023

    We are very sorry to hear of the difficulty ************************* has had with the cancellation process and would like to apologize for the inconvenience and frustration she has experienced. After reviewing the email correspondence and documentation provided the cancellation request shows that the *** was not marked. However, all policies have been cancelled and the miscommunication has been addressed. 


    For any questions or further assistance, please reply to this message or call us at **************.

Optimus Warranty Group is NOT a BBB Accredited Business.

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