Complaints

This profile includes complaints for Warrantech Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Warrantech Corporation

  14800 Trinity Blvd Ste 120 Fort Worth, TX 76155-2741

  
• 

  Warrantech Corporation

  300 Atlantic Avenue Stamford, CT 06901

• 

  Warrantech

  Wichita, KS 67206

• 

  Warrantech Corporation

  PO Box 927 Bedford, TX 76095

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******** service from this company!! Im trying to get a tech since 04/30/2025 today is 05/22/2025 I havent received an answer from this people. The assigned ******************** as the company thats supposed to fix my fridge. They order parts for my fridge without doing a diagnostic of the issue. I ask them, arent you supposed to come to the house an run a diagnostic? Which he replied dont worry I know what is happening. 23 day still waiting for my fridge to be repaired!!

  

  Business Response

  Date: 05/29/2025

  Mr. ********************* you for taking the time to reach out about your experience with WCPS of *************
  A ************* agent has reached out to you about your current claim. The agent was able to provide the current status of the claim and what to expect in the future. If you have any questions about those expectations, please reach out to your ************* agent.
  
  ************* @ ********************** of *************
  

• Initial Complaint

  Date:04/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an extended warranty through ** when I purchased my vehicle. The ** dealership where I purchased my silverado advised me to bring said vehicle in to have it checked just prior to the warranty expiring. I wanted the transmission checked because of known issues. The dealership tested and confirmed there are some issues that is covered by the extended warranty that I purchased. The inspector from Amynta Group looked at my vehicle to verify and came to the conclusion that I am a volunteer firefighter and said since I have connections with the fire department they are denying the claim. I found this out and called Amynta Group and tried to explain to them that my silverado has nothing to do with the fire department. I am a firefighter but not my siverado. We have department and state owned vehicles used for that but my silverado is my personal vehicle and has nothing to do with the fire department. Although they neglected to give me a copy of the full contract when I purchased, I now have a copy and nowhere does it reference the vehicle owner having connections with the fire department. Keep in mind, my silverado is in showroom condition with ****** miles. I dont even drive it to work. It sits in my garage. The engine is cleaner than a kitchen table. I've been a firefighter for 29 years and most people appreciate that but this is first time I've heard of someone being punished for volunteering to help people.I just want Amynta Group to stand by their contract and cover the repairs that I paid them ****** doesn't matter how many times I explain my silverado is not used for emergency service, it is my personal vehicle. They are saying just because I'm a firefighter and drive my vehicle to town I'm using it for emergency use. That's despicable.

  

  Business Response

  Date: 04/10/2025

  
  Dear Mr. ***************** is in response to the complaint filed with the Better Business Bureau regarding the recent transmission claim denial and the cancelation of your **** We thank you for your patience while this matter was under review and your service as a volunteer firefighter.
  
  Please note that the vehicle service contract (VSC) is a contract and not an insurance policy,warranty, or guarantee. It is *** Warranty Corp. (AWC)s role to determine whether a mechanical breakdown qualifies for coverage under the terms and conditions of the ****
  
  After reviewing the claim file with the *************************** Team it was determined that the transmission claim was adjudicated within the terms and conditions of the **** On March 31, 2025, we spoke on the phone. We advised on March 11, 2025, Capital ********* of Lexington reported a transmission failure. *** had an independent inspection agency document Capital Chevrolet of Lexington findings. The independent inspection agency provided evidence that indicates the vehicle is used for emergency services. The vehicle is equipped with a strobing light bar, mount inside the cab of the vehicle, and has 29 different strobing functions. Management previously advised you that the claim was denied based on the following factors:
  
  1. Inspection Photos: The photos from the inspection clearly show signage in the windshield indicating a connection to the fire department.
  2. Phone Conversation on 3-13-25:During your conversation with the adjuster, the customer confirmed that you are a volunteer with the fire department.
  3. Light Bar: In our discussion yesterday, you mentioned that the light bar is a basic light
  without colored lights. However,the inspection photos show that the light bar includes functional buttons to control directional arrows, which are typically used in emergency or roadside situations.
  
  The evidence provided indicates that the vehicle is used as an emergency service vehicle. The *** states that emergency service vehicles are excluded from coverage. The transmission claim is denied and the *** has been submitted for cancellation, and a full refund has been credited to the selling dealer. You will need to speak to the selling dealer, Capital ********* of Lexington regarding the cancelation refund.
  
  The VSC states:
  
  Exclusions
  This *************** Contract provides no Coverage or Benefits in case of the following:
  
  K. If Your Vehicle is used for . emergency service.
  
  Unfortunately,*** will not be able to assist with the transmission claim. The *** was submitted for cancellation, and a full refund has been credited to the selling dealer. Any questions regarding the cancelation refund, you will need to speak to Capital Chevrolet of **********
  
                  We apologize for any delay or frustration that you may have experienced.
  
  Best regards,
  *************************************************************************
  

  Customer Answer

  Date: 04/21/2025

  Complaint: 23106118
  
  I am rejecting this response because:

  The lights in my vehicle are clear lenses just like people mount to their bumper or roll bar. I put them inside and they are hudden and out of the weather. That's the signage they're referring to.
  
  Yes, I confirmed I am a volunteer firefighter. I wasn't trying to hide that. To most people that's a good thing. In my 29 years as a volunteer this is the first time I've heard of one of us being punished for helping people.
   
  
  I tried to explain all of this to them but they refuse to talk to me. I've tried to call them numerous times but they have instructed their people not to talk to me.
  
  My registration, license plate and insurance proves it is a personal vehicle. In ** we don't use our personal vehicles for emergency services. We have department and state owned vehicles for that.
  
  The contract says nothing whatsoever about what we carry inside our vehicle nor does it say anything about having connections with the fire department. My vehicle is no more an emergency vehicle than yours is. I don't even drive it to work. It stays in my garage. 
  
  I sent Warrantech/Amynta the following information taken from ********* stating what constitutes as emergency vehicle and emergency vehicle usage but they're not interested. 
  
  ********* 
  Question: Are the personal vehicles of fire department and rescue squad members emergency vehicles as defined in the statute?
  Answer: No
  
  Private vehicles equipped with lights only and operated by members of fire departments and rescue squads are not emergency vehicles and therefore do not fall within the exceptions of G.S. ****** nor G.S. ****** or G.S. 20-157. 
  
  In order for a vehicle to be considered emergency vehicle or emergency use, that vehicle must be equipped with firefighting and or life-saving equipment and be tagged as such.
  
  Private vehicles owned by emergency personnel are not considered emergency vehicles and do not receive the same exemptions or privileges under state law as official emergency vehicles. 
  
  Firehouse website:
  Privately owned non-emergency vehicles are not granted any exemptions to the vehicle traffic laws that apply to authorization emergency vehicles. PRIVATE VEHICLES ARE NOT EMERGENCY VEHICLES AND THEREFORE ARE NOT AFFORDED ANY EXEMPTIONS OR SPECIAL PRIVILEGES UNDER STATE LAW.
  
  I've already come to the conclusion that I won't be getting anything from the warranty but I just want to make sure they are held accountable and can't be treating people this way. Just making up their own assumptions and canceling contracts because they want to.

  I can even understand completely if they have questions or concerns and ask me to explain. But they never did any of that. They just saw some questionable things and made their own assumptions and canceled the contract and then let me know they canceled the contract.
  
  Regards,
  
  *** *****

  

  Business Response

  Date: 04/24/2025

  Dear Mr. ******************************************************************************************************** Thank you for your patience as we reviewed your Better Business Bureau complaint regarding the denial of a transmission claim and the cancellation of your vehicle service contract.  
  
                  Regarding the light bar mounted inside the cab, it is a white and yellow strobing light bar that has 29 different strobing settings. This type of lighting indicates that the vehicle is being used for emergency service. Unfortunately, your vehicle service contract explicitly excludes coverage for vehicles used for emergency service.
  
  We have communicated with you on March 13, 14, 17, and 31, 2025 outlining the reason for the denial and cancelation of your contract. Additionally, we sent email correspondence on March 18, 31, and April 14, 2025, explaining the same.  On April 10, 2025, our legal department responded to your complaint filed with the State of North Carolina, providing an explanation of the reasons for the denial and cancellation.  
  
                  We sincerely apologize for any inconvenience or frustration this situation may have caused.
  
  Best regards,
  *****************************************************************
  

  Customer Answer

  Date: 04/29/2025

  Complaint: 23106118
  
  I am rejecting this response because:

  They said white and yellow lights...? 29 strobe patterns? Wonder where they came up with that? The fire department here in ** doesn't use yellow lights and there are no yellow lights in my vehicle except the four way flashers. I haven't seen 29 strobe patterns in my vehicle. I reiterate, the contract says nothing about having connections with the fire department or anything about what I choose to carry inside my vehicle. It says police or emergency service vehicles are excluded and there is no way they can say my vehicle is an emergency service vehicle! I told Warrantech I understand them not wanting to pay for people abusing their vehicles but just because they see something questionable in someone's vehicle that makes them assume or indicates something doesn't give them the right to tell the vehicle owner that they know more about the usage of the vehicle than the owner does. 

   

  They said in an email they were canceling the contract because "I have connections with the fire department and I confirmed I am a volunteer firefighter ". They need to change their contract from "using a vehicle for police or emergency services" to "if you volunteer or are affiliated in any way with police or emergency services". Then they would be able to prove instead of just assuming. I told them STICK TO THE EXACT WORDS OF THE CONTRACT INSTEAD OF JUST MAKING THINGS UP. 

   

  My registration, license plate and insurance proves it is a personal vehicle.

   

  ********* 

  Question: Are the personal vehicles of fire department and rescue squad members emergency vehicles as defined in the statute?

  Answer: No

   

  Private vehicles equipped with lights only and operated by members of fire departments and rescue squads are not emergency vehicles and therefore do not fall within the exceptions of G.S. ****** nor G.S. ****** or G.S. 20-157. 

   

  In order for a vehicle to be considered emergency vehicle or emergency use, that vehicle must be equipped with firefighting and or life-saving equipment and be tagged as such.

   

  Private vehicles owned by emergency personnel are not considered emergency vehicles and do not receive the same exemptions or privileges under state law as official emergency vehicles. 

   

  Firehouse website:

  Privately owned non-emergency vehicles are not granted any exemptions to the vehicle traffic laws that apply to authorization emergency vehicles. PRIVATE VEHICLES ARE NOT EMERGENCY VEHICLES AND THEREFORE ARE NOT AFFORDED ANY EXEMPTIONS OR SPECIAL PRIVILEGES UNDER STATE LAW.

   

  I sent Warrantech all this information but they refuse to discuss it.

   

  It's plain and simple, they don't want to pay for repairs so they just make up things that sound good and nobody can touch them. It's disgusting that a business like them can continue to cheat people like that without being held accountable. Obviously I'm not the only they are treating this way. Their online reviews are terribly pathetic. 

  
  
  Regards,
  
  *** *****

  Customer Answer

  Date: 04/29/2025

  Complaint: 23106118
  
  I am rejecting this response because:

  They said white and yellow lights...? 29 strobe patterns? Wonder where they came up with that? The fire department here in ** doesn't use yellow lights and there are no yellow lights in my vehicle except the four way flashers. I haven't seen 29 strobe patterns in my vehicle. I reiterate, the contract says nothing about having connections with the fire department or anything about what I choose to carry inside my vehicle. It says police or emergency service vehicles are excluded and there is no way they can say my vehicle is an emergency service vehicle! I told Warrantech I understand them not wanting to pay for people abusing their vehicles but just because they see something questionable in someone's vehicle that makes them assume or indicates something doesn't give them the right to tell the vehicle owner that they know more about the usage of the vehicle than the owner does. 
  
  They said in an email they were canceling the contract because "I have connections with the fire department and I confirmed I am a volunteer firefighter ". They need to change their contract from "using a vehicle for police or emergency services" to "if you volunteer or are affiliated in any way with police or emergency services". Then they would be able to prove instead of just assuming. I told them STICK TO THE EXACT WORDS OF THE CONTRACT INSTEAD OF JUST MAKING THINGS UP. 
  
  My registration, license plate and insurance proves it is a personal vehicle.
  
  ********* 
  Question: Are the personal vehicles of fire department and rescue squad members emergency vehicles as defined in the statute?
  Answer: No
  
  Private vehicles equipped with lights only and operated by members of fire departments and rescue squads are not emergency vehicles and therefore do not fall within the exceptions of G.S. ****** nor G.S. ****** or G.S. 20-157. 
  
  In order for a vehicle to be considered emergency vehicle or emergency use, that vehicle must be equipped with firefighting and or life-saving equipment and be tagged as such.
  
  Private vehicles owned by emergency personnel are not considered emergency vehicles and do not receive the same exemptions or privileges under state law as official emergency vehicles. 
  
  Firehouse website:
  Privately owned non-emergency vehicles are not granted any exemptions to the vehicle traffic laws that apply to authorization emergency vehicles. PRIVATE VEHICLES ARE NOT EMERGENCY VEHICLES AND THEREFORE ARE NOT AFFORDED ANY EXEMPTIONS OR SPECIAL PRIVILEGES UNDER STATE LAW.
  
  I sent Warrantech all this information but they refuse to discuss it.
  
  It's plain and simple, they don't want to pay for repairs so they just make up things that sound good and nobody can touch them. It's disgusting that a business like them can continue to cheat people like that without being held accountable. Obviously I'm not the only they are treating this way. Their online reviews are terribly pathetic. 
  
  Regards,
  
  *** *****

  

  Business Response

  Date: 05/01/2025

  Dear Mr. ******************* you for your patience as we thoroughly reviewed your Better Business Bureau complaint regarding the denial of your transmission claim and the cancellation of your vehicle service contract (***). We apologize for any frustration or delay you may have experienced.
  
  Please note that the *** is a contract, not an insurance policy, warranty, or guarantee. It is administered by *** Warranty Corp. (AWC), which is responsible for determining coverage eligibility based on the contracts terms and conditions.
  
  After a review by our *************************** Team, it was determined that your transmission claim was adjudicated in accordance with the **** The inspection photos show clear signage in the windshield indicating affiliation with the fire department. Additionally, during a phone call on March 13, 2025, you confirmed that you are a volunteer with the fire department. The vehicle is also equipped with a light bar featuring directional arrow controls and 29 strobe light settingsequipment typically associated with emergency service vehicles.
  
  The *** explicitly excludes coverage for vehicles used in emergency service. As such, this classification led to both the denial of your claim and the cancellation of your contract.
  
  We have communicated this to you multiple times: by phone on March 13, 14, 17, and 31, and via email on March 18, 31, and April 14, 2025. Additionally, our legal department issued a formal response to your complaint filed with the State of North Carolina on April *******, reiterating these points.
  
  Per the *** terms:
  
  Exclusions: ******************** Contract provides no Coverage or Benefits in case of the following:
  K. If Your Vehicle is used for emergency service
  
  Cancellation of Your Contract:
  b. We may cancel this Contract for non-payment, misrepresentation in the submission of a claim, unauthorized vehicle modifications, or if the vehicle is found to be used as a Commercial Vehicle without the appropriate surcharge.
  
  Special State Requirements/Disclosures
  The following Special State Requirements and/or Disclosures apply if this Contract was purchased in one of the following states and supersede any other provision herein.
  
  **************
  An administration fee not to exceed the lesser of ten percent (10%) of the pro-rata refund amount or fifty dollars ($50.00) will be applied if this Service Contract is cancelled by You.We may cancel this Contract only for non-payment of the purchase price of the Contract or a direct violation of the Contract by You.
  
  A full refund has been credited to the selling dealer, Capital ********* of Lexington. Please contact them directly regarding the refund process.
  
  We understand this outcome may be disappointing, and we sincerely apologize for any inconvenience it may have caused. We are obligated to follow the terms and conditions of the *** and cannot proceed with the transmission claim under the current circumstances.
  
  Sincerely,
  Customer Care
  *****************************************************************
  

  Customer Answer

  Date: 05/01/2025

  Complaint: 23106118
  
  I am rejecting this response for the second time because:
  You as a company with horrible reviews, from treating people so badly don't make a bit of sense any more this time than you did the last time. You just keep saying the same made up junk. I'm already resolved to the fact that you won't admit that you're totally wrong. It would be embarrassing to realize that you were so mistaken about things that you think you're so sure of when obviously you dont have a clue what you're talking about. I think it's so ridiculous that you being in ***** think you have such good psychic abilities that you can tell me in ************** how I operate my vehicle. There is NO way you can honestly say that you know my vehicle is used for emergency service. It's just something you made up because you needed a way to break the contract. I understand IF my vehicle was used for emergency service you have the right to break the contract. But you DON'T have the right to just make things up so you can break the contract. 

  Show me in the contract where it excludes someone that is a firefighter (or in your own words "has connections with the fire department")...

  Show me in the contract where it says I can't carry certain things inside my vehicle... In this case it's lights. Your words, "yellow lights, dirrectional arrows, 29 strobe patterns".... Where do you come up with this stuff??? I've had my vehicle since it was new, I'm the only one that drives it and you're telling me (from *****) things that I don't know about my own vehicle. One of your misinformed people had the nerve to tell me that includes four way flashers. (Which every vehicle has) Another one of your other intelligent people said I had an OBD port.... HELLO! Every vehicle has an OBD port! Try to have your annual vehicle inspection with no OBD port. Try to have diagnostics run on your vehicle with no OBD port. 

  I'm sure you probably have a collage education but I would be ashamed to be so unintelligent that all you can come up with is refusing to stand by your contract just because I'm a firefighter. 

  I know common sense isn't part of your attributes so I'm not going to get anywhere with you but I will never have anything to do with your company and I will do my best to spread the word about how pathetic you are as a company and how you hate police and emergency service people.

  
  Disgusted,
  
  *** *****

• Initial Complaint

  Date:03/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hot tub was purchased via ******* in 2022. I bought the warranty plan from Warrantech to cover the hot tub until 2026. Since purchase, the hot tub has taken a week to heat up to desired temperature despite being for only two people. Previous repairmen have been sent over the years to see if they could fix the issue. In fact, the last repairman let me know that he thought that the unit needed to be replaced because there was electrical issue with the hot tub. Now, on March 23, 2025-I tried to put in a repair claim. The response back was that it is perfectly normal that it takes about a week to heat up. They closed my repair claim and refuse to provide any service.

  

  Business Response

  Date: 03/25/2025

  Mrs. ********************* you for taking the time to reach out about your experience with Warrantech Consumer Product Services.
  
  A ************* agent has reached out to you about your current claim. The agent was able to provide the current status of the claim and what to expect in the future. If you have any questions about those expectations, please reach out to your ************* agent.
  
  ************* @ **********************

• Initial Complaint

  Date:02/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a claim for the repair of a washer and dryer set *** Model WKE100HWA4/01) insured by Warrantech (coverage period of 9/5/2024 through 9/4/2026) on 12/13/2024. I have made over ten calls to Warrantech to follow up on my claim (on 2/10/2025, 2/3/2025, 1/27/2025, 1/20,2025, 1/14/2025, 1/7/2025, 1/6/2025, 12/26/2024, 12/23/2024, 12/17/2024). Every time I speak with someone I am told there is a hold up with parts and that someone will reach back out shortly with an update. I have never received a follow up call from them with an update, hence the repeated calls on my part to follow up. I have spent a significant amount of time and money having to find other means to wash my clothes. I would like to be reimbursed for the inconvenience of this process. My contract number is ********** / **********. My claim number is *******.

  

  Business Response

  Date: 02/21/2025

  Dear Mr. ********************** you for reaching out to us regarding warranty claim *******. A ************* agent has reached out to you about your current claim. We understand your frustration with the delay in the resolution of your claim and sincerely apologize for the inconvenience this has caused you.
  
  Under the terms and conditions of your warranty, the laundry reimbursement amount is capped at $25.Unfortunately, we are unable to offer the $190 requested for laundry expenses.However, we are working diligently to ensure that the repair is scheduled as soon as possible.
  
  We have already made contact with the service center, and they will be scheduling the necessary repairs soon. I have also reached out to them requesting a specific date for your appointment, and we are currently awaiting their response. We will update you with the scheduled date once it is confirmed.
  
  We appreciate your patience and assure you that we are doing everything we can to expedite the resolution of your claim. Should you have any further questions or require additional information, please feel free to contact us.
  

   

  ************* @ **********************

  Customer Answer

  Date: 02/21/2025

  Complaint: 22937174
  
  I am rejecting this response because two appointments have been scheduled by the service provider: one was cancelled an hour prior and another was a no-call no-show. I do not have a current appointment scheduled with the service provider. Also, I have had to procure laundry services for over 70 days due to this delay. The $25 offer does not cover the 8 visits I have had to make to laundry facilities in that time frame.
  
  Regards,
  
  ******** ********

  

  Business Response

  Date: 02/25/2025

  Dear Mr. ************************* you for your follow-up regarding your warranty claim. We truly apologize for the continued frustration and inconvenience you have experienced due to the delays in scheduling and the issues with the service providers appointments.
  

  We completely understand your concerns regarding the missed appointments and the significant amount of time and effort you have had to dedicate to laundry services. Please know that this is not the level of service we strive to provide, and we deeply regret the inconvenience caused by these delays and cancellations. We are continuing to work with the service provider to resolve this matter as quickly as possible. As mentioned in our previous communication, we are actively pushing for a confirmed repair date, and we will notify you immediately once an appointment is scheduled.

  
  Regarding the laundry reimbursement, we fully acknowledge your situation. Unfortunately, as stated in the warranty terms, the reimbursement amount is capped at $25. While we are unable to provide the full amount requested, we hope you understand that this limitation is based on the terms of the warranty. However, we are committed to resolving the repair issue swiftly to minimize any further inconvenience.

  
  We greatly appreciate your patience and understanding in this matter, and we assure you that we are doing everything we can to expedite the process. If you have any further questions or if theres anything else we can assist with, please don't hesitate to reach out.
  

   

  Kind regards,
  Customer *************start="1706" data-end="1709">Warrantech Consumer Product Services

  Customer Answer

  Date: 02/25/2025

  Complaint: 22937174
  
  Unfortunately, $25 will not cover the expenses I have incurred due to Warrantechs inability to provide the coverage promised within a reasonable amount of time. Based on your response, I understand that I must take legal action in order to secure reimbursement. Also, as I mentioned in our previous communication on February 20th, if service is not rendered by February 27th I will have no choice but to move forward with procuring service from a third-party to repair the covered merchandise. The cost of this repair will be included in the reimbursement requested in my suit.

  
  Regards,
  ******** ********

• Initial Complaint

  Date:01/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 14, 2019 I purchased a 2019 Dodge RAM 1500. On this date I also purchased gap insurance through MOPAR Vehicle Protection with Warrantech Automotive, Inc. as the Program Administrator. The contract specified an expiration date of January 14, 2025 - 72 months. On December 30, 2024 we were in a terrible motor vehicle accident my Ram was totaled. I referred to my ************* contract that indicated I have 90 days from the day of primary insurance settlement issue to file a claim and listed a number of documents required to file my claim. As per my *** contract this included 1. a complete copy of the Primary Carrier settlement, including the valuation report; 2. a copy of the original Financing Contract and this *** Addendum contract; 3. a copy of the accident/police report; 4. a copy of the Covered Vehicle's automobile insurance policy; 5. a copy of the complete payment history, including payoff from the financial institution as of the Date of Loss; 6. a copy of the Primary Carrier settlement check; 7. a copy of the Covered Vehicle's original bill of sale; and 8. any additional reasonable documentation requested by either the *** Administrator or Us. All of which took took time that is completely out of my control. Finally today the insurance company notified me of my settlement amount and will issue the check. The police report takes 30 days but its been ordered. Nonetheless the *** agreement states: The *** Administrator must receive this documentation within ninety (90) days of settlement by the Customer/Borrower's Primary Carrier, or if no Primary Carrier coverage is in effect on the Date of Loss, within ninety (90) days of the accident or theft. Constructive Loss will not be considered if this documentation is not provided to the *** Administrator within this stated time period. Today I spoke with a representative that refused to take my claim because my policy expired cancelling out my coverage on 12/30/24 while my coverage was active.

  

  Business Response

  Date: 01/22/2025

  Dear Ms. **************************************************************************************************************** We received your Better Business Bureau complaint regarding the request to starting a *** claim. We thank you for your patience while this matter is under review.
  
                  On January 22, 2025, we spoke on the phone. You advised us that you had a total loss of the vehicle before the contract expired.  We advised that we have sent a request to our administrative service department to reinstate the *** contract so that we can start a claim.   After the contract is in active status we can proceed with the *** claim.  We asked that you email us all the required documents for the *** claim.
  
                  We apologize for any delay or frustration that you may have experienced.
  
  Best regards,
  *****************************************************************
  

• Initial Complaint

  Date:12/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 26, 2024 I had some automotive work performed by ******** located at *******************************************. The Service Advisor charged me $25.50 (plus tax on that amount) for a **************** Extended Labor Warranty, that I did not request. He didn't even ask me if I wanted it To cancel this plan, I had to inform ******** or the Administrator (Warrantech Consumer Product Services, Inc., P.O. ***************************) in writing within 30 days of receiving the Plan. I wrote a letter dated October 10, 2024 to the Administrator but have yet to receive a response.I would like the $25.50 (plus tax) refunded to me.

  

  Business Response

  Date: 01/02/2025

  Dear Mr. ********************************************************************************************************** received your Better Business Bureau complaint.  We thank you for your patience while this matter is under review.
  
                 We were not able to locate your contract with the information provided. On January 2, 2024, we called and emailed requesting additional information so we can locate your contract.
  
                 We apologize for any frustration or delay that you may have experienced.
  
  Best regards,
  *************************************************************************
  
  

• Initial Complaint

  Date:12/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my extreme disappointment and frustration regarding the prolonged and unresolved repair of my vehicle, 2019, ******, and Maxima, with contract number ***************** 112, the authorized repair facility, had possession of my vehicle for an excessive 37 days. Despite receiving authorization from Autoclaim to proceed with the repairs, ****** 112 has failed to complete the necessary work. This delay has caused significant inconvenience and financial burden, as I had been forced to utilize a loaner vehicle from ****** 112 for this extended period. ****** 112 never repaired my vehicle and now ****** 112 is forcing me to pay for the loaner rental. I kindly request that you investigate this matter urgently and take appropriate action to resolve this issue. I would appreciate it if someone from your team could contact me to discuss this matter further and provide an update on the resolution process.Thank you for your prompt attention to this matter.

  

  Business Response

  Date: 12/30/2024

  
  Dear Mr. ******************************************************************************************************* We received your Better Business Bureau complaint regarding a claim regarding the sunshade failure and rental.  We thank you for your patience while this matter was under review.
  
                  On December 27, 2024, we spoke with you, and we discussed the terms and conditions of the vehicle service contract regarding the sunshade and rental claim. We advised that the reason the claim is in denied status is due to the vehicle was removed from the repair facility without repair completion.  We advised you to take the vehicle to a repair facility, have the repair facility provide an update estimate for review. After the claim is authorized, we can add rental to the authorized claim.
  
  Regarding rental, the vehicle service contract states:
  
  Definitions
  The following definitions apply to words frequently used in this Contract and appear in Bold Faced Type:
  
  Breakdown Means the failure of a covered part under normal service. A covered part has failed when it can no longer perform the function for which it was designed solely because of its condition and not because of the action or inaction of any non-covered parts.
  
  Benefits:
  
  RENTAL: In the event of a Breakdown covered by this Contract, We will pay or reimburse You for receipted expenses to rent a replacement vehicle (from a licensed rental agency) or for alternate public transportation while Your Vehicle is at a Licensed Repair Facility. Coverage will be provided to You on the following basis, up to a maximum of forty dollars ($40) for every eight (8) labor hours, or portion thereof, of applicable labor time required to complete the repair, up to a maximum of two hundred eighty dollars ($280) for each repair visit. This Coverage does not apply to the time waiting for parts, services, weekends or other delays beyond the control of the repair facility or the Administrator.However, an additional three (3) days of rental Coverage applies in the event of a parts delay when an internal repair or replacement is performed on a major component (Engine, Transmission, Drive Axle). No Deductible will apply to this benefit.
  
                  We apologize for any delay or frustration that you may have experienced.
  
  Best regards,
  *****************************************************************
  

  Customer Answer

  Date: 01/02/2025

  Complaint: 22629271
  
  I am rejecting this response because:
  
  Regards,
  
  Eon *****

• Initial Complaint

  Date:11/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Vehicle making grinding noise for ****** miles. Took vehicle in 2 different dealerships several times at oil changes and I have been ignored when i told them there was an issue ahead of time. Took my husband this time and after we confronted them they looked at the issue that we both know what it is and I had told them about ahead of time for the oil change. I was told the lubricating oil in the rear differential was dark causing the grinding noise and I was told to pay for rental and 750 for lubricating oil 'flush' and it was not covered under warranty. This is a known problem with 2021 tahoes and something is causing the lubricating oil to get dark so I'm supposed to pay 750 to see if it works when it's a bigger issue. I had to pay ****** for the diagnostic, rental, and my oil change which I expected to pay for oil change. I was also told to just drive it till it breaks for warranty to cover it which is ridiculous. And, I'm at the end of my extended warranty with only about ****** miles left. Please help us.

  

  Business Response

  Date: 01/02/2025

  Dear Ms. *********************************************************************************************************** received the below Better Business Bureau complaint regarding the claim for fluid exchange.  We thank you for your patience while this matter was under review.
  
                 Please note that vehicle service contract (***) is a contract and not an insurance policy, warranty, or guarantee. *** Warranty Corp. (AWC)administers the terms and provisions of the ***. It is AWCs role to determine whether a breakdown qualifies for coverage under the terms and conditions of the ***. The *** provides assistance in covering parts and labor costs in the event of a covered breakdown of a covered part that is due to a defect in material or faulty workmanship in the manufacturing of the covered part(s) as long as there are no exclusions that apply. This determination is based on information reported by the repair facility, and at times, as verified by an independent inspection agency.
  
                 We reviewed your claim file, it was verified that that claim was adjudicated within the terms and conditions of the **** On January 2, 2025, we called you and left a message.  We also emailed you the following information. Our records indicate that ****** ********* reported that a fluid flush is needed to correct a whining concern.  The *** excludes fluids unless required with a covered part replacement.
  
                 Regarding rental coverage, we can only authorized rental when there is an authorized claim.
  
  The *** states:
  
  Definitions
  The following definitions apply to words frequently used in this Contract and appear in Bold Faced Type:
  
  Breakdown Means the failure of a covered part under normal service. A covered part has failed when it can no longer perform the function for which it was designed solely because of its condition and not because of the action or inaction of any non-covered parts. Subsequent Damages resulting from the Breakdown of a covered part are covered by this Contract, except when You have failed to perform the recommended maintenance services for Your Vehicle.
  
  Benefits
  RENTAL: In the event of a Breakdown covered by this Contract, We will pay or reimburse You for receipted expenses to rent a replacement vehicle (from a licensed rental agency) or for alternate public transportation while Your Vehicle is being repaired. Coverage will be provided to You on the following basis, up to a maximum of forty dollars ($40) per day and a maximum of $280 for each repair visit, unless increased as specified below as a result of parts availability delays. To be eligible for rental Coverage, the repair must either: (i) require two (2) or more labor hours or, (ii) cause the covered Vehicle to be inoperable and kept in the repair facility overnight. The maximum dollar limit allowed for each repair visit will be increased to a maximum of $400 if the covered repairs are delayed because of parts availability issues. We must be notified of any parts delay within the first five days of the rental period. No Deductible applies to this benefit.
  
  Exclusions
  This *************** Contract provides no Coverage or Benefits in case of the following:
  
  B. For maintenance services and parts described in Your Vehicles owners manual as supplied by the manufacturer and other normal maintenance services and parts which include, but are not limited to: alignments, adjustments, wheel balancing, tune-ups, spark plugs, spark plug wires, glow plugs, hoses, drive belts, brake pads, brake linings/shoes, and wiper blades. Filters, lubricants, coolants, fluids and refrigerants will be covered only if replacement is required in connection with a Breakdown. (Emphasis added)
  
  
                 Unfortunately, AWC cannot assist with the fluid exchange and rental. If the repair facility can provide new information, we can rereview the claim at that time.
  
  Best regards,
  *****************************************************************

  Customer Answer

  Date: 01/02/2025

  Complaint: 22611684
  
  I am rejecting this response because:

  GM is currently working with me through ****** Dealership concerning the fluid exchange to 'see' if this corrects the rear differential problem. There is still a whining noise present but I was told to drive this vehicle for at least a thousand miles to 'see' if this noise disappears. It is extremely frustrating to pay for an extended warranty that does not repair a problem vehicle unless it is completely un drivable. I am at the end of this warranty at now ****** and I am just getting the run around with the extended warranty.  A rear differential fluid exchange is not a maintenance it is a problem. 
  
  Regards,
  
  ***** ******

  

  Business Response

  Date: 01/03/2025

  Dear Ms. ********************************************************************************************************* We apologize for any frustration or delay that you may have experienced.  ****** ********* reported that the only failure is that the vehicle needs a fluid exchange.  Per the terms and conditions of the vehicle service contract, fluids are only covered if required when replacing a covered part.
  
  The vehicle service contract states:
  
  Definitions
  The following definitions apply to words frequently used in this Contract and appear in Bold Faced Type:
  
  Breakdown Means the failure of a covered part under normal service. A covered part has failed when it can no longer perform the function for which it was designed solely because of its condition and not because of the action or inaction of any non-covered parts.
  
  Exclusions
  This *************** Contract provides no Coverage or Benefits in case of the following:
  
  B. . Filters, lubricants,coolants, fluids and refrigerants will be covered only if replacement is required in connection with a Breakdown.
  
  
  Best regards,
  *****************************************************************
  

  Customer Answer

  Date: 01/03/2025

  Complaint: 22611684
  
  I am rejecting this response because:
  ****** and GM is currently trying to help me with said problem with this 2021 Tahoe and this extended warranty.  There is a current issue with rear differential needing fluid exchanges causing loud noises while turning at start up or sitting for awhile. The service bulletin from ********* that states to perform said fluid exchange to stop said noise also states it is covered under a warranty.  Also. After said fluid exchange my 2021 tahoe is still making the said noise and I am almost at the end of my extended warranty.  I am getting the run around from a useless warranty.  
  Regards,
  
  ***** ******

• Initial Complaint

  Date:11/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have paid into the policy since 2018. Have only placed one claim. Now after 6 years of paying into the policy my AC Repair claim was denied. I was thrown a bone with money that so ridiculous I could not even afford a window unit for my mom who is in hospice and cool her room. *** sold me this policy knowing the age of my home and never honest about how limited my coverage would be.

  

  Business Response

  Date: 01/02/2025

  Mr. ******************* you for taking the time to reach out about your experience with Warrantech Consumer Products Services.
  
  A ************* agent has thoroughly reviewed your claim.Upon the review, your unit was deemed not economical to repair. Your limit of liability per the contract is $850.00, deductions were made in the amount of $92.20 for the trip/diag from the limit of liability per the terms and conditions. At this time we are unable to move forwards with repairs or a replacement. If you were provided incorrect information at the point of the sale, please contact ARW directly. If you have any questions about those expectations, please reach out to your ************* agent.
  
  ************* @ ****************************************************************************************.

  Customer Answer

  Date: 01/02/2025

  Complaint: 22584604
  
  I am rejecting this response because:

  At the time of sale of this warranty, I made it very clear that I had just become owner of this house and that the home was built in 2007.  I was reassured by the sales representative that all covered items would be replaced if it could not be repaired. I specifically provided several examples and scenarios. Again the sales representative stated that covered items would be replaced if they could not be repaired. I was led to believe this and have in good faith paid into this warranty for over 7 years with only 1 claim. I feel that I am the victim of deceptive sales practices and given a false sense of security. I stand by the veracity of my complaint.

  
  Regards,
  
  ****** *****

  

  Business Response

  Date: 01/02/2025

  Mr. ******************* you for taking the time to reach out about your experience with Warrantech Consumer Products Services.
  
  Based off your complaint it has been determined you will need to contact ARW directly pertaining to the information you were given at the point of sale. If you have any questions about those expectations, please reach out to your ************* agent.
  
  ************* @ ****************************************************************************************.

  Customer Answer

  Date: 01/03/2025

  Complaint: 22584604
  
  I am rejecting this response because:

  I have provided an extended amount of time to work in finding a reasonable solution.  To tell me just to call customer service is beyond unreasonable.  
  

  I have already provided enough phone time- transfer after transfer, non call-back after non call-back.  I have already spent time speaking with senior managers regarding this matter to no avail. 

  I am requesting immediate arbitration to settle this matter.  This is a prime example of predatory and deceptive trade practices that you should be ashamed of. 

  My proposed resolution is to meet half way.  Rather than demanding that the unit be replaced I am willing to accept 1/2 of the replacement costs.

  If this is not acceptable then I hereby demand arbitration.  Let this be my notice to you of a request for arbitration if the proposed resolution is not acceptable to you.

  
  Regards,
  
  ****** *****

• Initial Complaint

  Date:11/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an extended warranty for a Maytag washer that ends 02/2026. Warrantech refused to repair my washer and closed my account. They said I've reached my max, they would no longer honor the warranty due to the times that different technicians have been out to my home. I've spoken to several managers and they all say the same thing. They refuse to have anything else to do with the washer and me. Even though, I am still under warranty until 02/2026. They offered to send me a small check and told me to go find myself another washer, I said "How rude". I responded to them " I don't want your money, I simply want my washer repaired." But they refused to do it. Just so you know they always send out random companies that never get the job done, I've always had a problem with this washer since I've had it. I am distraught and most of all disappointed with this company. No one told me about a limited warranty, I purchased the washer from ********************** and More.

  

  Business Response

  Date: 11/21/2024

  Ms. ******************** you for taking the time to reach out about your experience with WCPS of ********
  
  A ************* agent has attempted to reach out to you on 11/18, 11/19, 11/20 with no answer. While we do understand your frustration, your unit was deemed not economical to repair due to the cost. Per the terms and the conditions of your contract on page 3, we are not to exceed the limit of liability. The total amount that We will pay for repairs or replacement made in connection with all claims that You make pursuant to this Service Agreement shall not exceed the original purchase price of Your Product, less taxes.  In the event We make payments for repairs, which in the aggregate, are equal to the original purchase price of Your Product or We replace Your Product, We will have no further obligations under this Service Agreement.  IN NO EVENT SHALL THE TOTAL OF ALL CLAIMS OR REPLACEMENT EXCEED THE ORIGINAL PRICE PAID BY YOU FOR THE COVERED PRODUCT.  If you have any questions about those expectations, please reach out to your ************* agent.
  
  ************* @ ********************** of Florida.