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Business Profile

Pawnbroker

First Cash Pawn

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pawnbroker.

Complaints

This profile includes complaints for First Cash Pawn's headquarters and its corporate-owned locations. To view all corporate locations, see

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First Cash Pawn has 70 locations, listed below.

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    Customer Complaints Summary

    • 34 total complaints in the last 3 years.
    • 22 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/28/2022

      Type:Sales and Advertising Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a ** 6 months ago and their policy is that they will lend you half of what you paid for it. They refused to take the ** cause it did not have a stand even though they sold it to me without a stand. I was not even asking for half of what I paid for it. I was asking for 1/4 of what I paid. They should honor their policy if it is displayed all over the store. I feel they are falsely advertising their policy if they don't honor it.

      Business Response

      Date: 11/09/2022

      The company policy is expressly written on the sales receipt provided to the customer at the time of purchase.   The customer purchased a television on 4/9/2022 "all merchandise is sold "as is", and the customer has had opportunity to inspect item(s) before purchase.  SELLER EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, EXCEPT AS REQUIRED BY LAW.   
    • Initial Complaint

      Date:10/14/2022

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had placed a gun in layaway, payments had to be made every month. I called to make a payment they wouldn't take my payment over the phone. I was working out of town and they wouldn't tell me when the payment was due. They would just hang up on me. ***** is the name of the employee. ***** told me she couldn't/wouldn't give store credit stating I had no credit, after inquiring further she said I had $12 dollars of credit after I had paid over $100!! I would like my money back! Why would she say I had no credit then all of a sudden I have only $12 dollars that she didn't give me by the way.
    • Initial Complaint

      Date:08/16/2022

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company policy goes against written law and when I ask to speak with the district manager he told me they can do whatever they want and hung up on me and was very unprofessional and belligerent now the corporate office is doing the same customer service is non existence with this company and after I've spent nearly ***** with them absolutely ridiculous to be treated this way

      Business Response

      Date: 08/31/2022

      Thank you for the opportunity to review the complaint filed the customer in relation to a firearm purchase.  The issue with the firearm transaction has been directly addressed with the customer on numerous occasions.   

      Customer Answer

      Date: 08/31/2022

      Complaint: 17720544

      I am rejecting this response because: they are not following my constitutional rights have been very smart a** on the 1 conversation and will not respond 

      Regards,

      *************************

      Business Response

      Date: 09/01/2022

      The customer has redeemed the item in dispute and the company considers this matter resolved. 

      Customer Answer

      Date: 09/01/2022

      Complaint: 17720544

      I am rejecting this response because: I have multiple items that they are stopping me from picking up due to infringement on my constitutional and 2nd amendment rights and not following the country's legislation 

      Regards,

      *************************

      Customer Answer

      Date: 09/14/2022

      Complaint: 17720544


      I am rejecting this response because: I have multiple items that they are stopping me from picking up due to infringement on my constitutional and 2nd amendment rights and not following the country's legislation 


      Regards,


      *************************

      Business Response

      Date: 09/15/2022

      The ***** Act does not federally prohibit an FFL from transferring a firearm after the 3rd business day expires, even if the **** section has been unable to provide a proceed response, pursuant to 18 U.S.C. Sec 922(t)(1).   

      Customer Answer

      Date: 09/15/2022

      Complaint: 17720544

      I am rejecting this response because: your not following federal guidelines and should face legal action for infringement of my rights as a ************* citizen 

      Regards,

      *************************

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