Complaints

This profile includes complaints for Olympus Property's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Olympus Property

  5128 Apache Plume Road, Suite 300 Fort Worth, TX 76190

  
• 

  Carrington Oaks (An Olympus Property)

  1278 Cabelas Drive Buda, TX 78610

  
• 

  Olympus Willow Park (An Olympus Property)

  180 Crown Pointe Blvd Willow Park, TX 76087-1111

  
• 

  Sedona Ranch (An Olympus Property)

  8001 Brownstone Rd Odessa, TX 79765

  
• 

  Tacara at Westover Hills (An Olympus Property)

  8543 State Highway 151 San Antonio, TX 78245

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding a misleading promotional offer publicly listed by Olympus Property for The Avalyn Apartments.On Tuesday 06/10, I inquired about Apartment 1302, which was listed through their automated leasing system at $2,435 with six weeks free rent. I have two video recordings where the automated system clearly confirms this pricing and promotion for that exact unit.When I visited The Avalyn in person, a leasing agent told me that the six weeks free only applied to 2- and 3-bedroom, I asked him to please escalate this with his manager since the offer was publicly listed and it was unacceptable to not honor it, he told me he would call me by the end of the day which he didnt so I called him and he claimed that Olympus Property had said they would not honor the promotion. He also claimed to have escalated the issue to Olympus.However, that same day, I personally contacted Olympus Property via email, and they confirmed via phone after I called them that they would escalate the matter to the property manager. At no point did Olympus Property say they would not honor the promotion. Therefore, the leasing agent at The Avalyn misrepresented Olympuss position and falsely told me it had already been rejected.On Friday 06/13 I received an email from Olympus property stating that they were reviewing this issue. Since then, Olympus Property has not followed up at all they have not provided a yes or no response, and my inquiry remains unresolved despite multiple follow-ups.This situation has been frustrating and unprofessional, especially given that I have clear proof that this promotion was publicly offered for that exact unit. I am requesting that Olympus Property honors this promotion and price for apartment 1302 since there is no reason for them not to do it.

  

  Business Response

  Date: 06/19/2025

  Hello *********, 

  We have sent your concern to the leadership that oversees your region. Once we receive a response, we will update the portal with this information.

  
  - Olympus Property 

  Customer Answer

  Date: 06/19/2025

  Complaint: 23480803
  
  I am rejecting this response because: 

  Thank you for the update. I understand that my concern has been sent to the leadership team for review, but I would appreciate a time frame for when I can expect a response. I previously received a similar message, and it has now been almost a week with no follow-up.

  I look forward to your timely update.
  
  Regards,
  
  ********* ***************

  

  Business Response

  Date: 07/10/2025

  Hello *********, 

  Please see the response from the Regional, ****** **********, below:

  
  ********* interacted with our AI system, which provided information about the special offer. However, the system did not specify that the promotion applied only to select units.
  
  Following this, ********* submitted her application, and we informed her that we will honor the special.
  
  To prevent similar situations in the future, we have the scope of promotions.

  Thank you, 

  Olympus Property

  Customer Answer

  Date: 07/11/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ********* ***************

• Initial Complaint

  Date:06/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I moved in to a 2 bedroom 2 bath apartment at ************************ in ********, ** back in July of 2024. Ever since October we started seeing mold specifically in our bathrooms. The maintenance crew came in various times and only cleaned it up with bleach, vinegar, and killz mold spray but would never test the mold with a proper test at least. I was blamed for the mold on the ceiling of the master bathroom due to my showering habits, but never wanted to cut the drywall to actually check for a leak. Come to find out that there actually is a leak and that its going through the ceiling. The office denied I had mold even though I self conducted a mold test after they refused to do one of their own. I decided to actually send them a 5 day letter to the landlord to start fixing my issue properly or to reimburse me and their attorney responded with a letter stating my demands were outrageous. neither the attorney or landlord reached out to me in more than that time frame to discuss how they would actually handle that situation. I am seeking a lease termination on August 1st, 2025 and a reimbursement of 2 months rent equal to $3,344 as stated by A.R.S. ******* and A.R.S. 33-1361(B). If I dont receive a resolution soon, my wife and I will file a complaint at the Maricopa superior court. My wife is pregnant and this issue has to be resolved.

  

  Business Response

  Date: 06/19/2025

  Hello Christian, 

  We have sent your concern to the leadership that oversees your region. Once we receive a response, we will update the portal with this information.

  - Olympus Property 

• Initial Complaint

  Date:05/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint regarding Aiya Apartments' withholding of part of my $500 security deposit and a $220 cleaning fee paid by money order. This fee was recommended by management to help ensure return of the deposit, but the apartment was assessed for damages prior to any cleaning, and there is no record or evidence that a cleaning ever occurred.We were later charged an additional $130 for standard house cleaning, plus $379.11 for carpet replacement and $135 for partial paint. These charges are excessive and were assessed without a walkthrough or confirmation of condition. Two young women occupied the unit solely to sleep and study, and did not damage it beyond ordinary wear and tear.I requested a full statement, a breakdown of how the $220 cleaning fee and $131 final utility bill were applied, and a copy of my signed lease. None of this was provided, despite multiple emails. I received three different statements within an hour, each with a different refund amount. The final version shows a refund of $127.29 with no explanation of calculations or inclusion of the cleaning fee.Additionally, a carpet photo used as justification included debris that was not present when we returned our keys. I am the primary leaseholder, yet the refund was sent to another address without notice.Desired Resolution:A full refund of the $500 deposit, a refund or proof of performance of the $220 cleaning fee, a complete itemized final statement, and a copy of the signed lease.

  

  Business Response

  Date: 06/06/2025

  Hello Irelyn, 

  We have reached out to the parties who oversee your region and will reach out to you once we receive a response on your concern.

  - Olympus Property 

• Initial Complaint

  Date:03/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into my apartment in July 2024. Ive had numerous issues with all of the equipment in the apartment from the air conditioner tothe heater to the washer to the dryer the refrigerator, the stove every piece of it I went to ask about breaking my lease because of constant issues I continue to have where I either have to take off work in order for it to be fixed or they enter my apartment without permission.I did at one point give them permission to enter, but they had to call me first because I have a service animal. They failed to and entered the apartment without notifying me putting my dog at harm and at risk. I then again have a broken washing machine right now and again they did not show up. We went and spoke to the assistant manager. She was extremely rude and condescending told me it was my fault that I can't take off work. Its not her problem that the machines keep breaking, and we should be thankful that it worked for the last four months I pay $1600 a month for broken appliances. I asked to break my lease and they said no just because none of the appliances work on a regular basis thats not their problem. Their customer service they have no concept on how to manage an apartment complex $1600 a month fora studio and nothing works consistently. I had a hole in my ceiling for a good amount of time before somebody came and fixed it when took possession of the apartment the fridge was broken and so was the stove they did repair that but after a good amount of time, nothingsever repaired in a timely fashion normally parts have to be ordered so and so forth my AC and heater was broken. They made me wait a month they could see if it was actually broken based on my bill which I had to take to them to verify that it wasnt working correctly. I am asking to be out of my lease. Im asking to be let out of my lease due to an unsafe environment for a young female to have people walking in and out of that apartment without permission and unannounced

  

  Business Response

  Date: 03/27/2025

  Hello *****,
  
  Thank you for taking the time to speak with me. I appreciate your honesty and the opportunity to better understand your experience at *****I was disappointed to hear that your experience has not met your expectations,and I want to assure you that we are actively working with our team to improve our service and hopefully change your experience for the better. I also want to clarify that the longest it took our team to address your work order was six days. While our goal is always to resolve all work orders within 48 hours,there are times when a process of elimination is necessary to identify the root cause of the issue, which can extend the resolution time. You also inquired about the option to move out. I want to confirm that you may do so; however, a written notice is required, and a buyout fee will apply. Please feel free to reach out if you have any questions or if I can provide further clarification.Thank you again for sharing your concerns with me. Your feedback is valuable,and we are committed to making Aiya a better place for all residents.
  
  
  
  **** ******, CPM | Regional Manager | Olympus Property
  Office: **************| Fax: **************
  ****************************************************************** | ****************************

• Initial Complaint

  Date:02/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We moved into the Alleia in unit ***** in April of 2023, when the Alleia was ran by *************. At that time we paid a security deposit of $500. Fast forward, It was time for us to decide what our next move was in February of 2024 which is when we saw that if we transferred units we would be paying less in rent so we transferred units from ***** to *****. When we transferred we were asked to pay an additional $500 security deposit and we were told by ***** (who was the property manager at the time with Olympus) that the original deposit from unit ***** would be returned to us by check as they had done the required walk through and there were no damages to the apartment.When we did not receive this check we began asking ***** what was going on which is what this email thread is. So we are wondering where did the original $500 deposit go that we paid at move in, in April 2023. That is our concern. We have several email chains with the previous property manager, as well as the new property manager, being of no help and not offer any solutions for our missing $500.We have reached out to the corporate office for assistance as well, to no avail and no response.

  

  Business Response

  Date: 03/06/2025

  Hello *****, 

  We have forwarded your concern to the correct parties that oversee the property and will update the portal once we receive feedback. 

  -Olympus Property 

  Customer Answer

  Date: 03/07/2025

  Complaint: 22994832
  
  I am rejecting this response because:
  
  they reached out to try and help explain where the deposit had gone. They ultimately were not able to. They tried to tell us it was credited back to us in our rent, so my wife went through all the rent that we paid since then and found that that was incorrect. They were supposed to email me the proof and did not. So we followed up two more times via email with them and attached the Exel sheet showing that they did not credit us. Im very disappointed and quite frankly sick of the lack of professionalism with this business.
  Regards,
  
  ***** *****

  

  Business Response

  Date: 03/18/2025

  Good Afternoon, 

  
  The resident ***** *****,has not vacated the community; therefore, their account remains active and has not been finalized. As part of the transfer requirements, a refundable fee of $500 was collected to account for potential damages. This fee was not a security deposit. The amount remained on the active account ledger as a credit and was applied toward April 2024 rent. No charges for damages or cleaning were assessed.
  The resident currently has the original security deposit paid still on file.

  
  Please let me know if you have any questions.
  
  Cordially, 
  
  
  ** **** | Regional Manager | Olympus Property
  Office: **************| Fax: **************
  

• Initial Complaint

  Date:02/18/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Property discriminatory and deceptive practices property has you sign lease first then tries to deny your eligibility and then claim reason for denial is fraud and put charge on my credit report ! Be advised lease is not signed in blank and its illegal for third party to receive proceeds from my lease also explain what is exactly fraudulent about my Aplication or be specific as to what lead you to that conclusion? Lease is currently in breach by property as I have never had access to property or proper investigation to warrant denial besides your deceptive leasing tactics I want either proceeds from lease instrument and access to leased property

  

  Business Response

  Date: 03/06/2025

  Dear *** **** ******,
  
  We appreciate the opportunity to respond to the complaint regarding the application and related charges at Olympus ***************. After a thorough review of the details provided we have identified the following information:
  
  Application & Lease Process
  *** ****** submitted an application and attempted advance payments before receiving formal approval, which is subject to verification per our company policies. The Lease Application Agreement, signed by *** ******,outlines all requirements and fees (attached). Denial Letters were issued timely via email and is also attached.
  
  Payment & Charges
  All funds submitted were returned due to Non-Sufficient Funds (NSF) transactions, with six separate failed payment attempts. The remaining $1,150.00 balance consists of non-refundable application,administrative, and NSF fees (ledgers attached).
  
  Credit Reporting & Disputed Amount
  All charges on *** ******* account are accurate and align with the terms of the application process.
  
  Attachments: Lease Application Agreement, Denial Letters,Account Ledgers
  
  Please contact our ************************** to make payment arrangements at ************ or *************************** If you have any further questions please do not hesitate to reach out.

   

  ******* ****** | Regional Manager | Olympus Property
  Office: ************** | Direct:************** | Fax: **************
  ********************************************************************* | ****************************
  

  Customer Answer

  Date: 03/07/2025

  Complaint: 22956776
  
  I am rejecting this response because violation of UCC ***** as it states any attempt to pay debt regsrdless of acceptance is still discharge and credit is to be given see UCC ***** Tender of payment under uniform conmercial code. Also lease agreement is a negotiable instrument and is assigned for payment and credit is to be given as per *** and additionally you are in breach of lease and is valid see 52.232-23.  So all attempts of payment are due credit for those amounts lastly if payment woucd have been succsessful it would have been violation of public law 73-10/HJR 192. I choose not to participate in illegal activities and was not aware that requiring me to do anything illegal to recieve any services is not legal or a lawful process and property is attempting to continue to extort and injure my credit when they admitted attempts were made to settle debt and pay lease in full as per their  admission as per UCC ***** Tender of payment. 
  

  so no i do not accept and stated are facts not opinon and all debts public and private are obligations of who ? The ********************************* not **** ****** or is it not written as so. 

  
  Regards,
  
  **** ****** TTEE
  

  

  Business Response

  Date: 03/27/2025

  Hello ****,

  We have forwarded your concern to the correct parties that oversee the property and will update the portal once we receive a response. 

  - Olympus Property 

  

  Business Response

  Date: 04/08/2025

  Hello *****,

   While we acknowledge your legal references, their applicability depends on your lease terms and the parties involved. As previously noted, had the payments not been ***, a refund would have been processed minus the application fees. All charges are accurate and align with the application process. We are happy to review documentation reflecting payment clearance, but we have verified Mr. ****** did not meet the application criteria, and all received payments were NSF.

  Please reach out if you have further questions.

  ******* ****** |  Regional Manager | Olympus Property

  Office: ************** | Direct:**************

  ************************************************************************************************************************************************* |

  Customer Answer

  Date: 04/08/2025

  Complaint: 22956776
  
  I am rejecting this response because:
  According to the *** any attempt to pay a debt regardless of accepted , declined , or *** is still considered discharge and credit to extent of that amount is to be credited to the account. Thats due in part to Public law ***** and what you did was extortion Collusion and illegal. Also lease is a negotiable instrument and if signed in blank you could have kept but it says pay to the order of who? So I would expect a check issued asap or you will be charged . What does piublic law ***** say ? How about UCC ***** ? 
  Regards,
  
  **** ****** Ttee

• Initial Complaint

  Date:01/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out of an apartment at ************ (unit 2101) in *******, ** on December 15th 2024 which is when my lease expired. My lease lasted 15 months. After vacating the apartment I received a check in the mail for $51 of the $500 deposit I paid. I never hung anything on the walls and only the bedroom has carpeting which may have needed cleaning. Otherwise no damage was done to the apartment and no major cleaning was required. I do not believe Town Commons is justified in taking 90 percent of my deposit. I am requesting they refund at least an additional $200 to me. Thanks, **** ******

  

  Business Response

  Date: 02/12/2025

  Dear ****,

  We sincerely appreciate your patience as we worked to resolve the concerns regarding your Final Account Statement, move-out charges, and refund.We regret any inconvenience you may have experienced during this process.

  After a thorough review of the details you provided, we identified discrepancies in the invoices and took immediate steps to correct any errors.Ensuring accuracy and fairness is our top priority.

  We are pleased to inform you that any incorrect charges have been removed. Additionally, we have processed the appropriate refund. We have revised your account accordingly, have left you a voicemail and sent an email with the final refund details. Thank you for your patience.

  Your feedback has been invaluable in guiding our resolution efforts, and we truly appreciate your cooperation.

  As of February 11, 2025, we are confident that all issues have been satisfactorily addressed. However, if you have any further questions or concerns, please do not hesitate to reach out to our onsite team.

  Thank you again for your understanding and cooperation. We appreciate the opportunity to serve you.

  
  Best regards,
  ****** *******
  Regional Manager
  Olympus Property

• Initial Complaint

  Date:01/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am reporting the leasing agent, ****** *****, and the property manager, ******* Burn, for misleading leasing practices and the improper handling of fees. During the application process, ****** ***** informed me that due to my credit, I would need to pay a double deposit equivalent to one month's rent, amounting to $1,732. She explained this as a requirement at her manager's discretion, and I agreed to pay it based on her representation. I received a final account balance statement on January 16, 2025, which listed my deposit as only $350 and showed an additional $1,000 in move-out charges. When I contacted the property manager, ******* Burn, for clarification, she informed me that the $1,732 was not a deposit but a "risk admin fee," which was non-refundable.This was the first time I had ever heard this explanation, as it was not disclosed to me during the application process or outlined in my lease. I would never have agreed to such terms had this been made clear. The lack of transparency and misleading information violates my rights as a tenant under the Texas Property Code. Specifically:1. Lease Clarity and Unauthorized Fees: * Texas Property Code ****** requires that all fees and lease terms be clearly disclosed. The failure to explain the "risk admin fee" is deceptive and unauthorized.2. Illegal Lease Provisions: * The imposition of a non-refundable fee disguised as a deposit and the unexplained nature of the charge may constitute an illegal lease provision.3. Reletting Charges vs. Risk Admin Fee: * Upon reviewing my lease, I noticed a reletting charge provision. The "risk admin fee" cannot reasonably be considered the same as a reletting fee because reletting fees are defined as costs related to finding a new tenant when a lease is terminated early. Such fees must be disclosed, reasonable, and reflect actual costs incurred by the landlord under Texas Property Code 91.006.4. Double Recovery is Prohibited:

  

  Business Response

  Date: 01/27/2025

  Hello Jazzreeal, 

  We have sent over your concern to the parties who oversee the property and will update the portal once we receive feedback.

  -Olympus Property 

• Initial Complaint

  Date:01/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have lived in this apartment for five years, and during that time, there was a water leak that was never properly addressed. I repeatedly asked them to fix the issue, but they refused. As a result, my son and I were sick for almost a year due to the conditions in this apartment. They have consistently neglected maintenance requests, despite numerous complaints. They would claim the issues were resolved, yet no one would even show up to make the repairs.The neighbor above me eventually abandoned her apartment because the water leak was never repaired. Additionally, ****** ********** has been extremely rude and unprofessional, going as far as airing personal matters in front of others to humiliate me. On one occasion, she even yelled in my mothers face in front of multiple residents, which is entirely unacceptable.I am now seeking legal advice and reaching out to Fair Housing about these issues. I do not deserve any of the charges being imposed on me.

  

  Business Response

  Date: 01/27/2025

  
  Hello ******,
  
  We sincerely apologize for any inconvenience or frustration experienced with the maintenance issues reported. We strive to provide excellent service to all our ************ appears the concerns you had were resolved on September 9, 2024, as confirmed in our email correspondence.
  
  We value your feedback and are always looking for ways to improve. We will use this experience to review our processes and ensure we're providing the best possible service to all our residents.
  
  After reviewing your account, I was able to adjust your final account statement to $468.06 and I have broken down the charges for you to reference below. 
  
  Final Water Bill (9/23/24-12/22/2024): $238.06
  Cleaning Fee (No attempt made):  $200.00
  Removal of items left in apartment: $150.00
  Paint repairs/holes:  $80.00
  Deposit applied to balance: ($200.00)
  Total Due: $468.06
  
  Thanks again for letting us know about your concerns,

   

  **** ******-Regional Vice President of Operations | Olympus Property

   

  Customer Answer

  Date: 01/27/2025

  Complaint: 22800651
  
  I am rejecting this response because:
  
  Regards,
  
  ****** Thick

• Initial Complaint

  Date:12/11/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* ******** in unit 541 at ***** in ************ has been harassing neighbors since May 2024. He does so by slamming the 541 entry door hard enough to shake surrounding units. This happens on a daily basis during quiet hours and regularly disturbs neighbors' sleep. He has been spoken to by Cielo (Olympus Property), the regional manager ***** ******, and the ***************************************. The problem continues and Cielo/Olympus is now ignoring the problem. On 10/4/2024, Cielo/Olympus agreed to install a door closer on unit 541's main entry door. The closer was never installed and follow-up inquiries are ignored.

  

  Business Response

  Date: 12/16/2024

  Hello *******, 

  We have sent your concern to the individuals who oversee the property and will reach out to you once we receive a response.

  
  -Olympus Property

  Customer Answer

  Date: 12/23/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ******* ******