Complaints

This profile includes complaints for Olympus Property's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Olympus Property has 111 locations, listed below.

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  Olympus Property

  5128 Apache Plume Road, Suite 300 Fort Worth, TX 76190

  
• 

  Coronado on Briarwood (An Olympus Property)

  6000 Briarwood Ave Midland, TX 79707

  
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  Olympus Town Center (An Olympus Property)

  1300 Keller Parkway Keller, TX 76248

  
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  Olympus Waterford (An Olympus Property)

  400 Bourland Road Keller, TX 76248

  
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  Sundance Creek (An Olympus Property)

  3700 N. Edwards St Midland, TX 79705

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/08/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While living in Cielo Apartments in *********, ** we had to pay full rent while a lot of the amenities and services agreed upon were not provided (the elevator was out of service for approximately a month, the pool was never maintained and rendered unusable since last year, and all trash cans were overflowing while this company charged residents a $50 trash fee on top of the $20 valet trash fee). The appropriate step for this company to take will be to reimburse residents for all the services not provided. We paid the rate for a luxury apartment for three years and were happy to do so until Olympus took over and turned the community into anything but a luxury property.To make matters worse, Olympus Property is attempting to charge us $250 for "cleaning" and "cleaning and damages" (notice that cleaning is on there twice) when the apartment was left in EXCELLENT condition. This company is essentially trying to pass on the normal costs associated with running the business onto the consumer while allowing what was once a good community to turn into a slum. The least this company can do is not attempt to charge former residents for the costs associated with bringing a new one into the community.

  

  Business Response

  Date: 10/05/2022

  ******, 

   

  Date vacated the community 7/21/2022.

   

  See below for breakdown of steps taken after move-out and keys returned.

   

  The on-site team completed a move out inspection once keys were returned by ******. Based on the condition of the home at the time of inspection, a cleaning fee of $100 was charged and $150 was charged for drywall repairs in the home.

  We can confirm the original move in condition did not notate deficiencies in the home at the time of move in by a signed move in inspection on file. The community expense was $1,950 in cleaning, paint charges, and carpet invoices; $250 for additional services beyond normal wear and tear were charged back to ******. ****** was provided their Final Account Statement on 7/26/2022. Pictures from the move out inspection are available.

  
  A lightning strike occurred at the community in June 2022 which affected the elevators on site, the team worked quickly to contact vendors after hours to complete repairs. Two elevators were restored same day. The community pool underwent renovations in 2022 and is currently open for the season. 

   

  Thank you, 

  Olympus Property

   

  Customer Answer

  Date: 10/10/2022

  Complaint: 17681535
  
  I am rejecting this response because:

  As far as the dry wall, there was no damage beyond minuscule holes from nails used to hang pictures which we went through the trouble of filling in ourselves because we take pride in always leaving prior living spaces in EXCELLENT condition which is what we did when we left this community. This response is unacceptable because I really cannot stress enough the fact that we left the place in great condition.

  Of the two elevators that were available, one did not go all the way up to my floor and the other one opens by the trash chute. The main elevator being out of service for months is not an acceptable outcome which is why this is an unacceptable response. I am aware that renovations were started for the pool. This, however, was followed by an extended period of neglect. I am glad pool is open now, but that does not address the months during which it was left in an atrocious state. Pictures of green pool are available. Another issue that was not addressed was lack of sanitary conditions. Pictures of overflowing trash cans are available.

  
  *************************

  

  Business Response

  Date: 11/08/2022

  Dear ******,
  
  We are more than happy to provide photos of cleaning & drywall/painting damages and invoices of the total cost incurred by Cielo. We have 3 elevators on-site, the main/middle elevator available to all floors was the closest to your home. The main/middle-elevator was out of service for 24hrs in mid-June but has since been operable. For resident safety,the pool was closed for several months and per your lease agreement we are unable to provide monetary compensation for amenity closures. We hope this clarifies our reasoning and wish you the best in your new home.

• Initial Complaint

  Date:07/21/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Upon the end of our lease at ************** Apartments, we were told we would be getting the full amount of our deposit back in 3-4 weeks. We were told about the full amount since we maintained the property very well and repairs were not needed. We are approximately 2 months out from that lease ending, and are just now getting our check after endless phone calls asking the status of our check and the business saying that it would be delivered to us. The check we received was about $250 of the $400 we were owed. After speaking with management, they charged us a utility ****, which we had already paid, and took it out of our returned deposit. We have records that we paid this, yet the complex stated that we needed to reach out to the utility company ourselves to get the money back instead of giving us our full amount. This complex uses a third part utility company and has never charged for utility themselves. This is where the issue lies. We want our full amount back that they promised, but they keep redirecting us in hopes that we either forget about the money they owe us or get tired of asking them. Please help.

  

  Business Response

  Date: 07/27/2022

  We have attempted to make connect with the *******, but they have not returned our calls. The ******* did leave their apartment in excellent condition, which allows us to refund their deposit, minus final utilities. These utilities were utilized by the ******* and would need to be deducted. I have attached a ledger showing the utility charges and the periods that they covered. We understand that it can be confusing to the customer, as the utilities are charged in arrears. The ******* were not charged utilities for the first seven weeks of their occupancy for the same reason. Upon move out, the charges catch up. Ultimately, the customer does not pay for utilities that were not used by them.