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Business Profile

Radiology

Radiology Associates of North Texas, P.A.
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Radiology Associates of North Texas, P.A.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Radiology Associates of North Texas, P.A. has 2 locations, listed below.

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    Customer Complaints Summary

    • 19 total complaints in the last 3 years.
    • 9 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:07/09/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ********* *****

      Business Response

      Date: 07/21/2025

      Thank you for your recent letter regarding the complaint submitted to your organization by ********* *****.  ******************* provides medical billing management services on behalf of Radiology Associates of North Texas.  As such, I am responding to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Radiology Associates of North Texas.

      Our review of the patients account has resulted in these findings:

      Radiology Associates of North Texas interprets all radiology services through Medical City *******
      The patient was seen on 2/28/25.
      All coding has been reviewed for this date of service by our coding department, and it was billed correctly.
      Per ********s Explanation of Benefits the claims were denied for missing/incomplete/invalid patient identifier.
      A supervisor spoke to the patient on 7/10/25 to provide this information and on 7/18/25 a ************ Team representative emailed the patient as well.
      The charges were refiled to ******** on 7/11/25 and this time the charges are on hold pending a response back from ********.


      We regret for the inconvenience this has caused ********* *****.  At this time, we request you close this complaint as we have resolved it in a satisfactory manner.

    • Initial Complaint

      Date:05/19/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ***** ********

      Business Response

      Date: 05/28/2025

      Thank you for your recent letter regarding the complaint submitted to your organization by **************************** ****************** provides medical billing management services on behalf of Radiology Associates of North Texas.  As such, I am responding to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of E Radiology Associates of North Texas.  

      Our review of the patients account has resulted in these findings:

      The $288.00 charge was removed from the account.
      There is $0.00 balance due on the account.

      We regret for the inconvenience this has caused ***** ********. At this time, we request you close this complaint as we have resolved it in a satisfactory manner.

    • Initial Complaint

      Date:04/15/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i HAVE RECEIVED BILLS FROM THIS COMPANY FOR YEARS. I MAY HAVE PAID SOME BECAUSE I HAVE COPD AND HAVE RADIOLOGY SERVICES OFTEN. ONE TIME AFTER SEVERAL CHARGES I CALL THEM TO CONFRONT WHEN AND WHAT TYPE OF SERVICE WAS DONE AND THEY TOLD ME I DID NOT HAVE ANY BALANCE. THEY KEEP SENDING ME BILLS OF DIFFERENT AMOUNTS NORMALY BETWEEEN $60 TTO $120 EVERY 3 MONTHS.

      Business Response

      Date: 04/25/2025

      Thank you for your recent letter regarding the complaint submitted to your organization by ********************  ******************* provides medical billing management services on behalf of Radiology Associates of North Texas.  As such, I am responding to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Radiology Associates of North Texas.

      Our review of the patients account has resulted in these findings:

      Per Aetna the patient was responsible for the $19.85 coinsurance balance for services on 10/11/24.  Radiology Associates of North Texas is only billing the patient for balances stated on Explanation of Benefits from insurance.
      Statements for $19.85 were sent to the patient on 12/2/24, 2/1/25 and 3/14/25.
      Emails including link to the patients statement were sent on 11/22/24, 11/27/24, 12/27/24, 1/2/25, 1/7/25, 1/17/25, 1/22/25, 1/27/25, 2/25/25, 3/3/25, 4/8/25 and 4/14/25
      Outbound calls were made to the patient 1/13/25, 3/7/25 and 4/18/25.
      The patient called the billing office on 12/10/24 stating that her insurance should have been paid 100%.  The call center representative advised the patient that billing was adjusted according to the Explanation of Benefits received by the patients insurance.  The representative also advised the patient to follow up with her insurance company to verify how the claim was processed.
      There is currently a balance due of $19.85.


      We regret the inconvenience this has caused at ***** ****.  At this time, we request you close this complaint as we have resolved it in a satisfactory manner.


    • Initial Complaint

      Date:12/06/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had an MRI in January of 2024, Ive payed the hospital bill in full at Christus over $1700. Ive never heard of this company and never saw this radiologist. Any time they try and contact me, its flagged as SPAM. Theyre saying I owe $197 for this procedure. This bill is untrustworthy and fear this may end up collection and destroy my credit. Theyre shady online and have at least 3 different addresses that Ive found so far. This violates the No Surprises Billing Act as I was not made aware of this out of network provider and wasnt given any other options.

      Business Response

      Date: 12/12/2024

      Thank you for your recent letter regarding the complaint submitted to your organization by ****************************  ******************* provides medical billing management services on behalf of Radiology Associates of North Texas.  As such, I am responding to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Radiology Associates of North Texas.

      Our review of the patients account has resulted in these findings:

      Radiology Associates of North Texas read the films for services the patient had on 1/30/24.  The patient would not have seen the radiologist.  Reports and findings are sent directly to the patients referring physician.
      Statements for $197.59 were sent to the patient on 4/5/24, 5/9/24, 6/7/24, 7/20/24, 8/16 and 10/1/24.
      Outbound calls were made to the patient on 4/19/24, 6/18/24, 7/12/24, 8/7/24, 8/27/24, 9/13/24, 9/23/24 and 11/5/24.
      Per the patients insurance the patient was responsible for $197.59 as charges were applied to the patients deductible.
      The billing office has confirmed that all charges were processed as in network with the patients insurance. The patient can follow up with their insurance if assistance is still needed on this piece.
      The patient can call the billing office at ************** if additional assistance is needed.
      The patient is responsible for the balance due on account.

      We regret for the inconvenience this has caused ****** *******.  At this time, we request you close this complaint as we have resolved it in a satisfactory manner


    • Initial Complaint

      Date:12/02/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Complaint: 22613657

      It looks like the insurance claim was denied, I now show an adjustment was made to my bill but I still have a balance of *****. I am more than happy to mark this as resolved when the bill balance is 0.

      Regards,

      ******* *******t so ever.

      Business Response

      Date: 12/03/2024

      Thank you for your recent letter regarding the complaint submitted to your organization by ******************************  ******************* provides medical billing management services on behalf of Radiology Associates of North Texas.  As such, I am responding to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Radiology Associates of North Texas.

      Our review of the patients account has resulted in these findings:

      The claim was filed multiple times to the patients insurance, however after additional research it was determined that there was an incorrect electronic payer id for the patients insurance.  This has been corrected, and a new claim is being sent to the patients insurance company.
      The charges are on hold pending response from the patients insurance company.  If charges are denied for timely filing the patient will not be responsible for balance.

      We regret the inconvenience this has caused ******* *******.  At this time, we request you close this complaint as we have resolved it in a satisfactory manner.


      Business Response

      Date: 12/18/2024

      The $147.00 was processed by the patient's insurance on 12/11/24; leaving the patient responsible for $59.98 which was applied to the patient's deductible.  As a one time courtesy the balance of $59.98 will be adjusted.  There is $0.00 balance due on the patient's account at this time.

      Customer Answer

      Date: 12/20/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ******* *******

    • Initial Complaint

      Date:10/29/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ***** *******

      Business Response

      Date: 10/31/2024

      Thank you for your recent letter regarding the complaint submitted to your organization by ***** *******. ******************* provides medical billing management services on behalf of Radiology Associates of North Texas.  As such, I am responding to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Radiology Associates of North Texas.
      Our review of the patients account has resulted in these findings:

      The balances of $1023.00 and $30,758.00 have been cancelled with the collection agency.
      A letter of deletion from the collection agency will be mailed to the patient.

      We regret for the inconvenience this has caused ***** ******.  At this time, we request you close this complaint as we have resolved it in a satisfactory manner.

    • Initial Complaint

      Date:09/26/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ****** *****

      Business Response

      Date: 10/01/2024

      Thank you for your recent letter regarding the complaint submitted to your organization by ************************  ******************* provides medical billing management services on behalf of Radiology Associates of North Texas.  As such, I am responding to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Radiology Associates of North Texas.

      Our review of the patients account has resulted in these findings:

      There is $0.00 balance due on the patients account.


      We regret for the inconvenience this has caused ****** *****.  At this time, we request you close this complaint as we have resolved it in a satisfactory manner.

    • Initial Complaint

      Date:08/27/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of Transaction: 06/24/2024 There is inconsistency in their bills. I got a bill for $20, then when I called service *** she said total was $178. When I opted to use insurance the insurance was declined, however, I am now being charged $440.I don't know how they calculate the balance and why there is so much disc***ancy in the total bill

      Business Response

      Date: 09/04/2024

      Thank you for your recent letter regarding the complaint submitted to your organization by *******************************.  *************** LLC provides medical billing management services on behalf of Radiology Associates of North Texas. As such, I am responding to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Radiology Associates of North Texas.

      Our review of the patients account has resulted in these findings:

      The amount billed for services patient received on 6/24/ was $430.00
      The patient provided insurance information on 7/31/24.   The claim was filed and denied stating expenses incurred after coverage.
      The patient was responsible for $430.00 for all three charges on 6/24/24.
      The patient was offered a 50% cash discount.
      The patient paid $174.43 on 8/27/24.
      There is a balance due of $40.57 on the patient's account.

      We regret for the inconvenience this has caused Amrita ************.  At this time, we request you close this complaint as we have resolved it in a satisfactory manner.

    • Initial Complaint

      Date:08/13/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me at this time pending the results of the refile of insurance. Still not sure what that outcome will be since the agent did not ask to verify any information for submission.

      Regards,

      *****************************llections. Company has been unhelpful so far in even trying to resolve whatever information that they have wrong.

      Business Response

      Date: 08/21/2024

      Thank you for your recent letter regarding the complaint submitted to your organization by *****************************. *************** LLC provides medical billing management services on behalf of Radiology Associates of North Texas. As such, I am responding to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Radiology Associates of North Texas.

      Our review of the patients account has resulted in these findings:

      The $295.00 balance has been cancelled with the collection agency.
      The $295.00 claim was originally rejected by the patients insurance company.
      The $295.00 claim was refiled to the patients insurance on 8/15/24.
      The $295.00 claim is pending response from the patients insurance.

      We regret for the inconvenience this has caused *****************************.  At this time, we request you close this complaint as we have resolved it in a satisfactory manner.

    • Initial Complaint

      Date:10/31/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Radiology Associates keeps billing me and has sent text messages that include patient information which violates HIPPA. Although we are covered by insurance and have already met deductible. All information online regarding this entity is completely negative & our experience with them thus far has been negative. They should have gotten his insurance information from the facility he was seen. I previously contacted them 10/11 regarding this issue and was told it would be billed to insurance. Today 10/31 we received a text to a phone number that is associated with us, but not a number that should be getting medical texts for me. We contacted them again and were again told they would change it from self pay to insurance. The date of service according to their bill is 9/26/23 and the date of the bill is 10/1/23.

      Business Response

      Date: 11/29/2023

      Thank you for your recent letter regarding the complaint submitted to your organization by ***************************. **************, LLC provides medical billing management services on behalf of Radiology Associates of North Texas. As such, *************** to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Radiology Associates of North Texas.

      Our review of the patients account has resulted in these findings:

      The patient received text messages on 10/26/23 and 10/31/23 to the phone number that was provided at time of service. There is a link to the patients statement, but patient has to verify information before accessing statement.   
      There was no insurance information provided at time of service. The insurance was updated on the patients account on 10/31/23.
      The patients insurance paid claim on 11/3/23 leaving the patient with $0.00 responsibility.
      There is $0.00 balance due on the patients account.

      We apologize for the inconvenience this has caused ****************************  At this time, we request you close this complaint as we have resolved it in a satisfactory manner.

    Radiology Associates of North Texas, P.A. is BBB Accredited.

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