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Business Profile

Retail Stores

Good Feet Store

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/08/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 7th I went to the Good Feet store and complained about constant achy feet along with knee and back pain. After I was measured and fitted I was given a wide range of orthotics to try. I also explained I have always had difficulty finding comfortable orthotics because of my size 14W feet. After trying on many orthotics I kept saying they were hurting my feet and were not comfortable at all. She just kept saying that my feet have never been in the correct positions and thier products will take a couple of weeks for my feet to adjust. All the while insistently pushing for me to buy this $1700 + 3 orthotic kit that will make my pain go away. I didn't by the kit but she did talk me into buying on set plus insoles for $270 and claimed I will start to feel relief very soon. As I was checking out she did mention that it was not returnable nor refundable because they were considered medical devises. I have worn them everyday and the pain has not improved even slightly. 4 weeks has been long enough and I will not wear them anymore. She lied about making my feet feel better and also about the orthotics being medical devices. Very disappointing ethical practices.

    Business Response

    Date: 12/05/2022

    *************** did come into our store on 10/7/22 with concerns around heel, ball of foot, knee, hip and back pain.  He was presented with our 3 step orthotic system and shoes.  The items he was presented have life time warranties against flattening and cracking are are much more therapeutic in nature for comfort, balance and support.  They require a wearing schedule so your feet can adjust to the orthotics.  *************** chose not to purchase this product and went with more of our introductory products that does not have the same therapeutic properties (6 month warranty) however is still a very sound support as far as fitting the customer arch.  We have a refit policy for the first 30 days which was offered to him, however since the supports are personal use items we can not provide a refund.  The policy is posted by the check out counter, listed on the receipt and posted in the handout we give each customer on  the wearing schedule.  

     

    We are more than willing to look at the support to see if we can assist however we cannot offer a refund and the customer has had the support since 10/7/22

Good Feet Store is NOT a BBB Accredited Business.

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