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Business Profile

Telecommunication Equipment

eTollFree.net
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/17/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In October eTollFree noticed an increase in monthly cost from $.99 to something like $7.95 On October 10 I terminated my service with them. I had a credit balance at that time.Instead of refunding my balance they charged my credit card $32.I now have a credit balance of $36. that they just won't return.Attached is my account status and my Nov 14th chat indicating their awareness of the issue and implying a refund would come soon.I have made a dozen follow-up requests thru their website chat with NO RESPONSE.I just want my balance sent

    Business Response

    Date: 03/26/2025

    Hello Mr ********* we do apologize for the inconvenience and the delay. There was an issue with your invoices were the last two invoices had not been billed for the month of September and the month of October. Your last payment on November the 3rd was in the amount of $33.12. This amount has been refunded to your credit card. We do thank you for being a customer for over 6 years and we do apologize that we had to increase our rate from 99 cents to $5.95. But as you know inflation has made it impossible for us to charge 99 Cents for a toll free number any longer. Thank you for your business.

  • Initial Complaint

    Date:12/02/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    eTollFree's website is down. When their corporate HQ line is called, nobody answers. I believe they are out of business. My phone lines with them are down. I cannot fax. Their support chat line doesn't work. I have received no notice they are out of business.

    Business Response

    Date: 12/05/2022

    Good day! As for the complaint, we've had a system issue causing the website to have issues on the 1st of November and we responded the same day to let him know of the issue. The client was well informed same as with the fax. We did let him know that the fax feature will not going to be available for a while. He only chatted with us once and we informed the client about the issue. Also he sent us an email which we have responded as well. 

  • Initial Complaint

    Date:08/04/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    currently the toll free number 8557joseph/ ********** does not ring when called....and has been 3 weeks since I called in a complaint to etollfree.

    Business Response

    Date: 08/12/2022

    Hello, we do apologizefor the inconvenience but the request cannot be done as we do not have a setting that can resolve the customer request. We have already offered for him to use our other feature which is Call Screening but the client refused to do so. We have expalined the situation with the client already. Thank you.

    Customer Answer

    Date: 08/12/2022

    Complaint: ********


    I am rejecting this response because:

    it is a lie.....the toll free number should ring like all other phone numbers.
    Regards,


    ***************************

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