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Business Profile

Virtual Currency

Coinsource

Headquarters

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 23 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/06/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Commencing on or about May 1, 2021, I fell victim to a multilayered scam operation orchestrated by ************** (the Fraudsters or Company), with the design,development, manufacture, promoting, marketing, distribution, labeling, and/or sale of illegal and outright fraudulent investment services, all of which aim at contributing to the goal of robbing and defrauding clients, through a predetermined cycle of the clients losses to their gains.Unfortunately, the equivalent of ***** USD was transferred to the fraudsters in *** utilizing your ******* services.

  • Initial Complaint

    Date:01/24/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 1-09-2024 I purchased $795.00 worth of bitcoin from a coinsource machine in **********, ****. I received a paper receipt. This was to pay a vendor but the vendor said they can't locate the bitcoin in the wallet. I have tried every route possible to get in touch with coinsource but the numbers aren't in service and they do not respond to emails. All I asked them for was the **/id # for that transaction so the funds may be located. I have been ignored or not a dead end. Please help. *****************

  • Initial Complaint

    Date:05/22/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I operate a convenience store and was approached by Coinsource regarding the installation of one of their company owned ATMs in our facility. We signed a 3 year contract in August of 2020. The company paid the agreed upon rent until May of 2022. It has not paid rent since and has been unresponsive to my texts, calls and emails. The company owes ** $3000 at this point in back rent and continues to occupy a very valuable spot in our showroom.

  • Initial Complaint

    Date:04/18/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have sent money from bitcoin machine on numerous occasions and had very few problems until they stole my money!!! on 11-2-22 I sent $200.00 and received a text couple days later saying money had been sent. IT HAD NOT!!! Transaction was never added to the blockchain and was never received!!! I'm enclosing the receipt from the transaction. I HAVE CONTACTED THEM SEVERAL TIMES BY TEXT, PHONE AND WEBSITE WITH NO REPLY. The email I used to sign up with them is no longer being used....please direct any response to the email that I gave you in my profile....Thank you for your prompt response in advance!

  • Initial Complaint

    Date:02/06/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I operate a convenience store and was approached by Coinsource regarding the installation of one of their company owned ATMs in our facility. We signed a 3 year contract which will run out the middle of this year. The company paid the agreed upon rent until May of 2022. It has not paid rent since and has been unresponsive to my texts, calls and emails. The company owes us $2000 at this point in back rent and continues to occupy a very valuable spot in our showroom.

  • Initial Complaint

    Date:12/05/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction is 30th of October 2022.The amount of this transaction is $200.I was suppose to receive bitcoin in my bitcoin wallet The nature of this dispute was because I didn't receive what I paid for.Anytime I contact the business, I received an automated message from that that says their service is down.The transaction ID is *****************.

  • Initial Complaint

    Date:11/08/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used one of their Bitcoin ATMs which state - transactions completed within 60 minutes. I have been waiting 6+ days! I have tried to reach out to their customer service team daily but have not heard from them. I got one response the first time telling me network traffic was high. I dont know where else to turn. I deposited $200 and have not received my Bitcoin.

  • Initial Complaint

    Date:11/04/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction is November 4th 2022, I made a payment of $100 and have yet to get a any transactions started and it states that I did not even put money into the wallet on the blockchain, but I have a receipt that says otherwise. When something says 1 hour I assume that is the truth. Especially a big company that does transactions all day. And Ive tried contacting agent with your text support and havent gotten a response on that or your email support. Horrible support team and a horrible experience and I would like to see my money in my wallet account or in my pocket soon or there will steps taken to get it back another way.

  • Initial Complaint

    Date:11/04/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bitcoin never showed up. Were is my money did it have to go to someone else and now I wait for someone eles money. Thats a ponzy scheme if thats the case. If it doesn't show up soon I will pursue this with the ************** ************************ COINSOURCE RECEIPT:11/02/2022 - 22:28:22 UTC Transaction ID: ***************** Cash: $60.00 Bitcoin: ********** BTC Address: 3Lzqg5TdxgqGv7ey5D6eacEaqbKWo4eoNQ Location: Malchos - ************************************************************************* Tracking: https://www.blockchain.com/btc/address/3Lzqg5TdxgqGv7ey5D6eacEaqbKWo4eoNQ All Sales Final Terms of Service and Delivery at coinsource.net

  • Initial Complaint

    Date:11/03/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased bitcoin from an atm on 10/28/22 Never received the bitcoin and contacted support multiple times and have continuously been told the same pre-written response about transaction being delayed and have been given no estimated time on the delay or if it will even be resolved.This shouldn't take any longer than a few hours to send the bitcoin. Another poorly ran, cheaply operated bitcoin ATM company. Definitely won't be doing business with them after this (1/3) COINSOURCE RECEIPT:10/29/2022 - 00:27:50 UTC Transaction ID: *****************

Coinsource is NOT a BBB Accredited Business.

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