Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/12/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I first reached out to this business at the end of December 2021. I advised them of my wedding date 8/5/22. I wanted a custom wedding dress. The business assured me they could make the dress and quoted me a deposit. I made the deposit of $500 on Jan 3. 2022. On January 31, 2022 I made another deposit of $483.48 for my Mothers dress. I checked in March 20 to follow-up on status. I was reminded about the timeframe in their policy. I never received an further information. In May I received an email stating my dresses were almost done and final payment was needed prior to shipping. Over $2000 sent on 5/23. On 6/9 I checked in for an update. No informative response. On 6/27 I checked in again. No informative response. On 7/12 I checked in again to get a definitive answer on the status. On 7/14 I left a message on the "business phone vm" I received no call back and no response. I also followed up with an email. On 7/18 I received a response advising me to read the previous email regarding policy and a tracking number would be provided as soon as available. On 7/26 I reached out again. It was 9 days before my wedding and no dress. The only response I received on 7/28/22 was just a tracking number. No explanation, no reasoning, no compassion. On 7/29 I received 1 pkg. It had 1 dress for my Mother. NO WEDDING DRESS! Her dress was 2 sizes too small. On 7/29 I sent another email stating I received 1 dress and inquiring about my wedding dress. No response from business. On 8/4, the day before my wedding , I reached out again to voice my disappointment and request a full refund no dress and the dress that was finally sent 6 days before my wedding was not what I paid for. On 8/7 I received a response stating I allowed less than 7 mo for a custom dress and the dress that was sent was a standard size I requested. I had to pay for 2 custom items to be made 6 days before my wedding. I found out they do not have a business at the address listed. Phone # is a just a vm. All Fraud!

  Business Response

  Date: 10/27/2022

  Business Response /* (1000, 5, 2022/08/29) */
  You placed your order (for a custom made order garment) for a one time occasion on December 30
  
  It was our understanding your initial wear date was on August 5.
  
  Our timing disclosures are provided to clients on our website at https://www.dariuscordell.com/questions/ prior to them placing an order.
  
  The first product was paid for and was therefore shipped within the approximate time frame that was disclosed upfront. You requested our size 12. The measurements of our size 12 were and are on our website. You should be able to check those measurements against the product you received to see those measurements are the exact same. We can not be responsible for when a consumer orders the incorrect size.
  
  The second product still had a lingering unpaid balance and therefore it was not shipped.
  
  If you need further assistance understanding our policies please refer to the disclosures posted on our website and on the conditions of sale agreement you signed.
  
  
  Consumer Response /* (3000, 7, 2022/08/31) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  This vendor was aware of the wedding date when I first reached out in December. I was quoted $2000 for a wedding dress. The only part of the agreement that solidified the agreement was the deposit. I paid half ,$500, of the deposit before the end of December 2021 to lock it in. I paid another $500 before the end of January 2022. I also pad for my mothers dress. I was quoted $850. I locked that dress in with a deposit of over $400 before the end of January.
  I agreed to pay and the vendor agreed to deliver before the expected accepting the payments. In the receipts I provided it also will show a fee for rush order for both purchases... even though I placed the order 6 months before my wedding. This fee assured that the purchase will be rushed and finished on time.The email I provided shows that the vendor stated it would take as long as 6 months.
  
  In May I was asked to pay a full balance in order for the dresses to be shipped. This amount of $2,073.29 was paid from my partners bank account. The dress for my mother was shipped a few days before my wedding. It was 2 sizes too small. The dress could not be worn. The vendor never sent a wedding dress, which makes them fraudulent because they took my money and did not deliver as agreed. I was told that I was aware of the timeline. Based on the vendors response to BBB I still owed a balance. This is a the 1st time I have heard that. That is a blatant lie and further confirmation of fraudulent business practices. All documentation shows I ordered and paid as agreed.
  
  The vendor did not deliver and I have lost money I can not get back through my bank.
  
  
  Business Response /* (4000, 9, 2022/09/11) */
  As we have stated previously, the first product was paid for therefore it was shipped. The consumer ordered that product in our size 12. The measurements of our size 12 were disclosed on our chart on our website prior to the consumer placing an order. The consumer should know to check the measurements of the product to the measurements of the chart to see they are the same. The consumer has not provided proof they did not match. It is unfortunate the consumer did not choose the correct size. We can not be responsible for when a consumer chooses the incorrect size.
  
  Our pricing disclosures are also located on our website for all to see prior to making an order. As we stated previously the second had a remaining balance and therefore it was not shipped. All consumers have a link to access their invoice to see all cost.
  
  If he consumer has any further questions please direct them to the conditions of sale agreement they signed.
  
  Thank You.
  
  
  Consumer Response /* (4200, 12, 2022/09/12) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I purchased 2 dresses. The only one I received 4 days before my wedding was not the correct size.
  
  I never received a wedding dress at all!
  
  I have provided supporting documents to show I paid a deposit of $1500 and the balance requested in May over $2000. The second receipt is from my spouses bank account. One Mother of the Bride dress did not cost nearly $3,500. The receipt from the "dress maker" shows the amount of the dress I received is $898.48
  There is also a break down of what I paid and what the balance was.
  
  This so called "dress maker" is not legitimate and is operating a fraudulent hoax.