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Business Profile

Home Health Care

Addus HomeCare Corporation

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Health Care.

Complaints

This profile includes complaints for Addus HomeCare Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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Addus HomeCare Corporation has 16 locations, listed below.

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/14/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My mother receives an aide, if that's what you call it, to do light housekeeping and take her to doctors appointments, grocery store... I've asked her on numerous occasions to back in so that my 78 year old mother didn't have to walk around the vehicle, she's not steady on her feet and especially so when there's snow and ice. Yesterday, she backed in to pick my mother up but when they returned, she once again pulled straight in and my mother walked around the car. Today, my mother has been in bed sick, with a fever.. as far as light housekeeping, no way, she does absolutely nothing except sit on her phone and play games or text with whoever she's having an affair with. I don't believe it's very professional to sit and tell my mother if her infidelities. My mother likes her well enough, and that's fine, but when it comes to my mother's safely, which the woman take and texts on her phone with my mother in the car while she's driving, no to mention addus knows she is driving and continues to call her regardless. I feel like I'm making this woman's money while I'm there because I do most all of the housework period. And the staff at Addus, rude, and didn't have the decency to contact my mother when her helper won't be there. She has missed many doctors ordered tests because of Addus. They are horrible! Corporate needs to step in and do something before someone the up hurt or dead due to negligence. I will contact a lawyer if anything happens to my mother due to the irresponsible people!

    • Initial Complaint

      Date:09/03/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Addus is literally taking advantage of people by using a complicated system of cell phone applications that are really an embarrassment and embezzlement scheme! Really it subtracted taxes from "cell track" reverses it back to " wisely" which then reverts it back to guess who ? ADP!! This leaves the employee upset they cannot access daily pay! *** was in the news for "employee shaming"and pointing fingers at innocent employees for this! They are evil af and I cannot even log in leaving a room for clerical error to underreport attendance hours earned, for that day... Really Read what I'm writing!! This needs to be justified because I witnessed this with one of the **** best special agents around! Where is his badge, gun, and everything else!? Oh yeah still working and doing good things while he's kidnapped!? Go find someone who wouldn't be able to be under the amount of stress that guy is!

      Business Response

      Date: 10/30/2024

      Addus HomeCare has attempted to contact the complainant by phone on October 15, 2024 and  October 23, 2024 and by email on October 23, 2024, October 25, 2024, and October 29, 2024 to request more information to allow us to fully investigate this concern. Unfortunately, the information provided in this complaint is insufficient to allow Addus to fully investigate and resolve this matter without additional details and cooperation from the complainant. 

      Addus takes these complaints seriously and appreciates the person taking the time to bring these issues forward as these matters are very important to us. We remain open to future discussions with the person regarding their concerns. Thank you for bringing this matter to our attention.

    • Initial Complaint

      Date:08/27/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My complaint is against this company I have this company for backup and on weekends I have not received care from them for several dates and if they come they dont stay their full time and leave I have one good worker and they refuse to send her they refuse to send me a worker claiming I have bed bugs and I dont at all

    • Initial Complaint

      Date:06/18/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Been calling niles il.office on June 18 2024 ar 12:40pm cst time and left my in dead air I sed hello no one answered me, also no one answers there phone **** right to voice mail no o e returns call can't get case manager thay called to let me know caregiver starting then on June 18 2024 we had 2 caregiver cal us one of them sed let's talk to me manager ok **** called sed go wi5h one should be here at 10:30am cst time no one showed up look bad for company all I want is caregiver to help me thanks ***************************** not right paying and not getting caregiver at all its as if ***** il office don't care

      Business Response

      Date: 07/08/2024

      The client (********************* ********) did not make the complaint but she said her son did without her knowledge. The client stated she is very happy with her homecare aide as well as her service coordinator. The son also denies filing the complaint but said he filed a complaint against another company. The issue appears to center around not being able to get through on the telephone on June 18, 2024 and the first day of service the caregiver failed to show up. Another caregiver was assigned for the next day and there have been no complaints since. She is now fully staffed with a worker.

      The client was told that if she ever has any problems or issues with her caregiver or service to contact her service coordinator immediately. 

      Customer Answer

      Date: 07/08/2024

      I have reviewed the business response and accept this resolution. 

    Addus HomeCare Corporation is NOT a BBB Accredited Business.

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