Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased April,22,2025 and was delivered on May,05,2025 by the next days I assembled since it was raining I waited a few days jrill raining days stop and upon driving a loud clanking sound for area of transmission and belt drive I tried emailing 3 emails ignored I called customer service had a manager answer I was upset I said since the utv is new can we replace said no I said can I ask for refund immediately manager said it's gonna be a fee of fist shipping cost and return shipping cost plus 15% restocking fee ******* *** why do I have to pay thst I didn't break it it came defective and I paid for a new one manager said we'll get a mechanic we will pay but you have to bring to mechanic ******* how it's a big *** I don't have how to take answers me and says it's no my responsibility we have a policy ******* but our agreement is a fully functional utv ir ordered a trailmastee cheetah 8 202cc manages was like I know mechanics prices I respond I'm not here to overcharge you or am I wanting extra all I want is what a paid for a fully functional vehicle I paid ***** plus interest over ***** dollars and still broken they send part and they sent some wrong parts I called today spoke with representative said the manager left the office I get a call back I call 2 hrs later they said let me see then say he's talking to other customer he will fet back I call again something give me a moment the say he know he will call back never git a call and when I call again it's closed all I want is a fully functional item or the money I paid wven if I have to pay back interest myself why is it so hard for ******* admit our bad the item is broken let's make it right also this company in my research has other clients that they have same or similar issues as I read looks like motobuys representative are trained in.making themselves victims and hide with they're many policy loopholes trumping the customers right and not wanting to replace l,properly handle repairs, simply giving a refund

  Business Response

  Date: 06/16/2025

  Hello, we have tried helping Orlando out. Our policy states that we will send the customers parts for their unit if it was damaged or has issues. It states we do not pay for labor. I offered to pay the labor and he didn't want to take the unit to a shop. He said he wanted to return and that is when I informed him of the 2 way shipping and 15% restock fee. I have offered the customer solutions, but they are not the solutions that "He" wants. 

  Customer Answer

  Date: 06/16/2025

  I am rejecting this response becauseSec. 17.44. CONSTRUCTION AND APPLICATION. (a) This subchapter shall be liberally construed and applied to promote its underlying purposes, which are to protect consumers against false, misleading, and deceptive business practices, unconscionable actions, and breaches of warranty and to provide efficient and economical procedures to secure such protection.   Lets reach a reasonable agreement or i will have to go to district attorney and invoke my consumer protection rights

  Business Response

  Date: 06/16/2025

  Give us a call and we can discuss what can be done 877-667-6289

  Customer Answer

  Date: 06/16/2025

  Parts sent was missing bulley key also it didn't resolve issues they stated in denied repairs I didn't deny i just ask how am I getting to the mechanic for repairs since it's a big item they're answer was we are responsible for tow truck and also rudely said we know the prices of repair i answer I not here to make any money all I want is my item fixed they also said.for refund younjave to pay the initial shipping fee the shipping fee to send back plus 15% restocking basically they want to charge me what they pay for one in bulk i even paid for extended warranty for what basically they want customers tomtake out they're time no matter how may hours it takes p uttong tue burden on customer and basically making the customer work for free they neveranswered my emails insent 3 amd m i will state this once more I wwanta full replacement of the atv for a fully working one motorbuys needs to understand and bot put the fault on the customer for a faulty product and thst motobuys policy doesn't supersede consumer protection laws if from today 06/15/2025 five business days from date mentioned I will have no choice than to report to district attorney in Texas also motobuys has other customers that have made a website faulty items and passing the same issues i am i will forwardnthst information to D.A. for proper investigation of using policy to violate consumer rights

• Initial Complaint

  Date:02/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a TM-K125 ATV from motobuys. It arrived with a bent frame as shown in the pictures after Spending almost 2 weeks playing phone tag with ******* at motobuys. They finally said the mechanic agreed it shouldn't have been shipped that way and issued a return authorization number and had it picked up. Going on 2 weeks now no word on refund. Can't get them to pick up the phone or return one of numerous phone calls at least 3 on any given day. At this point we are sure they are screening calls and refusing to communicate. All we want is what is ours which is the full refund amount.

  Business Response

  Date: 02/12/2025

  Hello,

  We have issued a full refund for the amount of $1392. Please allow 2-3 business days to see the funds back in your account.

  Sincerely,

  Motobuys

• Initial Complaint

  Date:02/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought the factory-new ICEBEAR Trike motorcycle on Sept. 20, 2024. Received it in mid November. Covered by 6 month warranty.Since the very start, the machine showed a strong shaking / wobbling of the front part.That makes it very unsafe and uncomfortable to ride. I immediately informed, including a video, the company. Per the attached emails, Motobuys refused to repair the problem.The machine is not usable. Short of a complete repair performed and paid for Motobuys, I expect to return the machine and receive full refund.

  Business Response

  Date: 02/13/2025

  Dear ******,

  We will reach out to the manufacturer and ask them to ship out the parts right away.

  Sincerely,

  Motobuys

  Customer Answer

  Date: 02/28/2025

  To BETTER BUSINESS BUREAU
  
  Complaint # ********
  
  Following the BBB involvement, MotoBuys shipped two replacement parts for the front wheel assembly: one rim and one tire.
  On February 18, I received and installed them on the Icebear trike.
  
  The result was ZERO improvements.   The strong wobbling is the same.  The trike continues to be 
  unusable and definitively dangerous.
  
  The cause of this serious problem must be in other parts of the machine.
  The solution must be handled by the manufacturer and its dealer, MotoBuys.
  
  Regards,
  ****** Pensotti   
  

  
  

  Business Response

  Date: 03/04/2025

  Hello ******,

  Could you please send us a new video of the wobbly wheel and tire, however, rather than a video of you riding it, can you please raise up the front wheel and spin it by hand?  My technician advised also if you could also zoom in or get a close up of both sides of the rim/wheel, and to make sure that everything is tight and nothing is loose.  Thank you!

  Please email the video to ********************************************************************

  Sincerely,

  Motobuys

• Initial Complaint

  Date:02/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My parents purchased a ****** from Motobuys on 10/29/2024. The go cart was delivered in November and the starter went out on the go cart in late December. I have called their customer service, sales, tech support, and parts department on 12/30/2024, 01/17/2025, 01/21/2025, 01/30/2025 and on 02/05/2025. On two occasions the sales **** told me they would have someone from tech support call back. I even left a voicemail on a direct line that sales transferred me to without a response. I have emailed multiple times and only recieved one response stating my request had been received (*****). It is disappointing that the starter failed within months of getting the go cart and even more disappointing that we have been unable to contact them to replace the parts under warranty. I recently reviewed reviews for motobuys and faulty parts and lack of response seems to be a common theme. I would like to see the company uphold their warranty agreement and replace the faulty parts.

  Customer Answer

  Date: 02/10/2025

  The company has agreed to ship the part required. 

  Business Response

  Date: 02/10/2025

  Hello, I see that a Parts Order has been created for a Starter Motor for your Go-Kart.  As soon as tracking information is available, we will email it to you via the email address you provided when placing your order.  Please allow 3-5 business days for an update.

  Sincerely,

  Motobuys

• Initial Complaint

  Date:02/03/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an off-road vehicle from this company and it stopped working after driving it for 25 miles after being on the phone with their technical support even they could not figure it out, they agreed to a return and sent somebody to pick it up. that was more than a couple of months ago and I still have not heard from them and cannot get a hold of them or get them to call me back about my refund or replacement. I have been ghosted in am out about $5000

  Business Response

  Date: 02/12/2025

  Dear Erin 

  We have issued full refund to your original payment cards. Please allow ***** hours for refund amount shown on your bank account.
  
  Thanks for shopping with us!
  
  Motobuys

  Customer Answer

  Date: 02/12/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:01/21/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 15 November 2024, I ordered and paid for 2 All Terrain Vehicles (ATV) from MOTOBUYS. I spoke directly to the salesperson who identified himself as *** who further stated he was part owner of the company. Payment was accepted by MOTOBUYS. The items were delivered on 19 November 2024 at my residence, as agreed. Upon inspection of the machines, some damages were noted and photographed. In addition, it was noted and photographed that the batteries on these new machines were several years old and non-functional. These photos and damages were transmitted to MOTOBUYS via e-mail as per their policy. There was no immediate response so another e-mail was sent on 25 November 2024 requesting the status. A response was received stating that they needed 3-5 days to process. Again getting no response, I sent another e-mail on 3 December 2024 and I received an update on 4 December ************************************************************* and would be delivered to my address. As of 12 December 2024, nothing had arrived so I re-contacted MOTOBUYS. Their response was that the *** numbers from both ATVs were required. These photos were sent immediately to MOTOBUYS. On 21 and 30 December 2024, separate e-mails were sent to MOTOBUYS requesting a status on the parts which were supposed to be provided. After no response, I sent another e-mail on 5 January 2025, stating that if the parts were not shipped quickly, then I would contact the Better Business Bureau (BBB) and that I may possibly take this matter to court. A response was received shortly thereafter stating that the problem would be submitted to the customer service department and require their high attention. As of today, no response has been received. I do have copies of all correspondence with MOTOBUYS if needed. MOTOBUYS ******************************************* ************ I am requesting that the BBB intervene on my behalf or provide some guidance on how to proceed with this matter.

  Business Response

  Date: 01/28/2025

  Hello, I do apologize for this inconvenience.  We have been experiencing High Call & Tech Support Volumes due to the holidays and have been working to catch up and make sure all of our customers have been assisted to the best of our ability in a timely manner.  Our Tech Support and Parts Team are working to address this issue as quickly as possible.
  Sincerely,
  Motobuys
  

  Customer Answer

  Date: 01/28/2025

  I am rejecting this response because:   the response from MOTOBUYS is a non committal non answer.  It's just another delay tactic that they have been using for the past 2 1/2 months.  Attached please find the original purchase order for the 2 ATVs on 15 November 2024.  The machines were received on or about 19 November and the damages and discrepancies were immediately photographed and sent via e-mail to MOTOBUYS.  After several email exchanges, they sent a message on 4 December 2024 (refer to attachment labeled "Invoice") which included the necessary replacement parts for the machines at no cost to me (buyer).  However, these parts were never sent.  Several more email exchanges resulted in more delay tactics on their part.  I have promptly complied with their stated policy and requests, however there has been no movement on their part to rectify this situation over the past 80 days (to date).  That is more than enough time for them to send the parts.  I am requesting that they either send the parts (as noted on the invoice) or they issue a partial refund of $1200 to cover costs of replacement parts and repairs of the damages noted upon delivery.  Parts include 2 valve stems with cores, 2 boots for Upper and Lower Ball Joints, 1 Ignition switch assembly, and 2 NEW batteries.

  Thank you for your assistance and cooperation in this matter.

  Business Response

  Date: 02/04/2025

  Hello *******,

  I just reached out to the manufacturer in regard to your Parts Order, they are in the process of shipping it out and will provide you with the Tracking Information once they have it available.  They did advise me that they are out of stock of the 2 Boots for the Ball Joints, so we are currently reaching out to a different manufacturer to see if they have that part available to send out to you.

  If you have any questions, please don't hesitate to reach out at ************ or ********************************************************************

  Sincerely,
  Motobuys

  Customer Answer

  Date: 02/04/2025

  I am rejecting this response because:   once again MOTOBUYS has provided a response with no action. In their response, they state that they "just reached out to the manufacturer" regarding the parts. It has been 2 1/2 months since the damages were reported, yet they are just now 'reaching out' to the manufacturer.  That is unacceptable.  Previously, MOTOBUYS provided me with an invoice (copy previously submitted with this complaint) that indicated the parts would be shipped from their own parts department, yet never sent the parts.  This was on 4 December 2024.   I will continue to reject MOTOBUYS responses to this complaint until the parts or compensation are actually in my possession.  Based on previous interactions with MOTOBUYS, this response seems to be just another delay tactic.  I have researched other buyers' reviews on line and discovered MANY dis-satisfied customers.  Especially when 'promises' to ship something were made yet the customer never received the replacement parts.  The replacement parts or compensation needs to be received in a timely manner.  Please include the shipping tracking number in any response.

  Customer Answer

  Date: 02/05/2025

  The attachment was received today (5 February 2025) via e-mail from MOTOBUYS.  It is a similar or same invoice document received from MOTOBUYS on 4 December 2024 (and still bears that same date) but there are some modifications to this recent document.  It now indicates that some parts as "Damaged" and other parts were. a "Quality" issue, and seems to convey that the parts will be sent at no charge to the customer (me).  However, as in the past, this is just an invoice yet contains no mention that the parts have been or will be actually sent to the customer, and there is no tracking number.  This information is being transmitted for inclusion in the complaint.  I simply want MOTOBUYS to replace the damaged and non-functional parts as per their stated policy.  

  Customer Answer

  Date: 03/02/2025

  Some replacement parts were recently received from MotoBuys.  The 2 replacement batteries were manufactured in May 2022 and were not functional. According to battery manufacturers, ATV batteries have a shelf life of 6-12 months (see attachment) and a use life of approximately 2-3 years.  The replacement batteries are already expired.   Additionally, the steering ball joints were not included in the delivery.  Motobuys either needs to send currently manufactured batteries (2) that are less than 4 months old, as well as the ball joint parts, or they need to issue a refund for said parts.

  Customer Answer

  Date: 04/30/2025

  Motobuys still has not sent the replacement parts for the steering arms.  In early March, they sent 2 EXPIRED Batteries and an ignition switch.  The batteries were already more than 3 years old and would not hold a charge.  In their last response to this complaint via BBB, they indicated that all parts would be sent, however, they have once again failed to follow through and actually send all the parts, and they parts they did send (except for the ignition switch) were non functional.  They have NOT contacted me directly nor will they answer E-mail correspondence.  ** has now been 6 months since the **** were received and the discrepencies noted.  It is very obvious that Motobuys has no intention of taking corrective action as warranted in the purchase agreement.  I propose that a fair and equitable solution would be for Motobuys to pay $600.00 so that I can purchase the damaged parts and perform the repairs myself.  

• Initial Complaint

  Date:01/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a go cart for $1600 and it doesnt run. I have talked to multiple people and the go cart still isnt fixed. I want it fixed by them at no cost. It was a gift for my sons Christmas and he cant even use it.

  Business Response

  Date: 01/28/2025

  Hello, I do apologize for this inconvenience.  We have been experiencing High Call & Tech Support Volumes due to the holidays and have been working to catch up and make sure all of our customers have been assisted to the best of our ability in a timely manner.  A Carburetor was sent out on 1/25/2025 to help resolve your issue.
  Sincerely,
  Motobuys
  

• Initial Complaint

  Date:01/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid for a go kart. Upon arrival to my home it was not strapped to skid, tons of cosmetic damage which all was recorded and reported. Followed all directions and let it warm up for 30 minutes 2 different time and the transmission would not go into gear in either direction. It would not light up D on shifter but would R, but had to nearly put all the way to floor and it would try to move but just grinded and jerked. Only way could be moved is by pushing it. I followed up and spoke with their mechanic. Remind you I paid extra to have it fully assembled and per their wording they run and drive to make sure its good to go and test everything. They approved the return. Before returning I had a local shop confirm what I experienced to protect myself after reading all the negative reviews online. After them having the go kart back for over a week and having to call them 10 times a day before Id reach someone, because the manager ****** was always in a meeting and never able to come to the phone. He didnt return emails after the return approval. I finally get through and they are only returning $1800 of the $3747 I paid them. Not acceptable. Allegedly the mechanic states there are no issues with the go kart whatsoever after letting it warm up. So they did exactly as I figured they would and play the our word against yours game. Their mechanics diagnose is nothing close to what I experienced. I paid for a product as advertised and paid extra to have it fully assembled and tested. I got a scratched and dented go kart that would not go into gear and had to be pushed or put on a pallet to move it. Im just seeking a full refund. They got their machine back in the condition in which I got it. I need my money back.

  Business Response

  Date: 01/22/2025

  We offered the customer multiple chances to work with our Technical Support Team, to prevent any fees in case the issue was minor as stated in the agreed upon policies, but he refused and requested to return the unit.

  The fees were applied accordingly and were based off the Inspection Report that was also email to the customer.

• Initial Complaint

  Date:01/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a go kart from them. Brakes are faulty and they refuse to call me back or email me back after numerous attempts to contact them.

  Business Response

  Date: 01/17/2025

  Hello,
  We are sorry to hear about your disappointment with us, and we would like to personally assist you with making things right.
  Lets get on a call and address this ASAP, we value your business. Our Technical Support Manager will be calling you today to better assist

  Customer Answer

  Date: 01/17/2025

  I am rejecting this response because:   The business,Motobuys generated a genetic reply, I still have yet to receive any phone calls or emails to help resolve this ongoing issue.  I have been emailing and calling MotoBuys since 12/9/24. I've only talked to 1 person who said to send pictures. I did as requested to which I've never heard back.  I then called and emailed multiple times again and still nothing.  

  Business Response

  Date: 01/22/2025

  Please reply to our Technical Support Team:

   

  01/17/2025 13:14:00 tech-********************************** Order motobuys-20826
  To: ****************************: Order motobuys-20826Message:
  Thank you for choosing MotoBuys!
  
  IF YOU DO NOT REPLY BACK TO THIS EMAIL 
  YOU MAY NOT RECEIVE A PHONE CALL
  
  IF WE CALL YOU AND YOU DON'T ANSWER YOU WILL HAVE TO GIVE US 
  A CALL BACK AT *************)
  
  ((( Please send the following photos below if you need help )))
  
  Please reply with the email on your order or I may not see your email.
  
  Step one
  
  * Clear Photo of the part you're requesting  If you need a part.
  
  * Clear Photo of the *** number (On the unit)   
  (17 Digit number Located on the frame not on the engine).
  
  * Clear Photo of the mileage if it has a odometer.
  
  * I will need your First & Last name on your Order (20826).
  
  * Phone number you'd like us to contact you send to email: ***********************************************************
  
  * Please do not call until you Respond to this email.
  
  * If you're having an issue please describe the problem you're having In the email.
  
  (PLEASE BE SURE TO BE WITH THE **** YOU ARE REQUESTING ASSISTANCE WITH)
  
  If you need Tech support we will be happy to follow-up with your request.

  Customer Answer

  Date: 01/22/2025

  I am rejecting this response because:   I had already sent all that they asked for already on 12/26/24 to which they never replied back. All pictures and  vin number were sent directly to *** with tech support. I spoke with *** again on 1/17/25 to which he told me I would be responsible for fixing the go kart myself and that he couldn't help me.  ************ is scamming people.  *** also told me he would have a manager call me but so far I have heard from no one. 

• Initial Complaint

  Date:01/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought 2 4 wheelers from moto buys for my boys for Christmas and my son rode his around the house for 30 minutes before the engine start Making a loud knocking loss power and fuel started pouring out,Ive been trying to get this resolved for over 2 weeks now,i sent them pictures and a video of the 4 *******,left multiple voicemails and emails,no one has responded and it is very very very difficult to reach customer service

  Business Response

  Date: 01/28/2025

  Hello,I do apologize for this inconvenience. We have been experiencing High Call Volumes due to the holidays and have been working to catch up and make sure all of our customers have been assisted to the best of our ability in a timely manner.  Our Tech Support and Parts Team are working to address this issue as quickly as possible.

  Sincerely,

  Motobuys