Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/27/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried to contact this company multiple times through email ..with phone calls..even Sat waiting for a response on the chat on THEIR website. Nothing. I ordered a dirt bike ans just wanted to check on where it was and if they got everything they needed payment was since I havw no tracking info on the dirt bike. But my bank says money was taken out for it. They are horrible company who lacks customer service. Have bought two atv from them and this dirt bike purchase ans has been a nightmare. Will not be buying from then again. Still nothing after a week.

  Business Response

  Date: 04/28/2023

  Hello,

  We're sorry to hear about your disappointment with us, and we would like to personally assist you with making things right.
  
  Lets get on a call and address this ASAP, we value your business. Please contact us at ************** or ****************************************** when convenient.

  -MotoBuys

• Initial Complaint

  Date:04/27/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Been calling and had left emails wanting to cancel an order I made. Had given a reason why a quick minute cancelation. Been searching online, even asking social media groups about MotoBuy. Many are telling me how bad of a service it is and how complicated it is to get responses. I had not known this when purchasing through their website. I mean I do want to purchase it sometime in the future when time and space is right. I just want my Order #SP11870 canceled this all before its processed, and I have to get charged a certain percentage for cancelation.

  Business Response

  Date: 04/27/2023

  Hello,

  Your Ice Bear ************ 50cc Scooter order has been cancelled and no funds were captured. Please check you email for the Cancellation Email that was sent to you today.
  
  If you have any concerns, please call our customer service team and we will be happy to assist you.
  
  -MotoBuys

  Customer Answer

  Date: 04/27/2023

  I have reviewed the business response and accept this resolution. They have called me today. Spoke to ******* who was pretty nice actually and helped me cancel the order. I'm now waiting on a confirmation stating order was canceled and am waiting on refund. Have told **************** will be purchasing through motobuy when things are right. Again just waiting on confirmation and refund.

• Initial Complaint

  Date:04/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a bike from them March 2nd 2023 and it arrived in a week which was fast but I got no tracking info and happened to be working from home the day it arrived (luckily). Only it arrived strapped to a pallet and at some point during the shipping, the pallet had busted under the rear wheel causing all rope ties to lose their tension and the bike fell. The driver wouldnt even use the pallet **** to get it up the drive way, he just dropped it in the road, remember how I said it was lucky I was home? Yeah, it wouldve been sitting in the middle of the street for hours if not. Upon inspection, when the bike fell, it had caused the gear shifter to impact into the engine cover causing a nickel size hole in the motor with oil leaking out. I sent the photos into the customer service team and they eventually got back to me that they would be sending me the parts to replace. I paid the additional money for the assembled shipping and now I have to do work on the bike I wasnt supposed to have to do and of course no mention when I ask for that shipping money to be refunded. Not only that, the parts are on back order which was explained to me I would have a tracking number by a week ago and if I didnt, to contact the support team (which is literally one guy apparently) and so I did, only he has not answered or returned any of my phone calls or emails requesting an update and it is now 3 days shy of a month since they placed the order for the parts. I have no tracking info, no parts, no idea if/when they will ever arrive, no refund of the money I paid for it to be gas and go and ZERO communication from motobuys now at all. This company is dishonest, inattentive, incompetent and downright infuriating to deal with.

  Business Response

  Date: 04/28/2023

  Hello,

  According to your Parts Order, you received the requested parts on 4/21/2023, also since shipping was free, we will not be issuing a $200 refund for shipping.

  Customer Answer

  Date: 05/02/2023

  I am rejecting this response because:   Shipping was not free- I paid a $200 fee to have the bike arrive assembled for me ready to gas and go. The bike came to me tipped over in shipping with a HOLE in the engine. The company wanted to send me parts to fix it myself which I agreed to try but wanted my 200 back since it did not come to me ready to ride. I received the parts a full month later and then the repair process was more arduous than they let on and when I did do the repair, the bike will not start and is still leaking. I am now wanting them to pick the bike up and issue a refund as this bike came to me damaged in way that compromises the bikes integrity. I have asked for an update on when I can expect them to pick this bike up and issue a refund per their refund policy if the bike comes damaged in a way thats more than minor or cosmetic, they will issue a refund. That is what I am asking for and they have not responded at all. 

  Business Response

  Date: 05/03/2023

  We understand your frustration with the issues you are experiencing with your purchase. However, we must inform you that your request for a return does not qualify based on our policies at this time. As we have previously mentioned, our technical support team requested photos from you to confirm that the wire connection for the stator was properly disconnected/connected, which we have yet to receive from you.
  
  It is imperative that you follow the policies that were agreed upon at the time of your purchase and we strongly suggest speaking with our technical support team again to determine the best solution for your situation before looking into other options.
  
  As we have mentioned before, should a return/exchange be approved, the vehicle will be inspected upon its return. If the inspection reveals that the issue could have been resolved in accordance with the vehicle's warranty as well as our policies, then you will be responsible for paying a 2-Way Shipping Fee plus a 15% Restocking Fee from the available refund.
  
  Once again, here are our policies for your records:
  ****************************************************************;
  **************************************************************;

  If you would like to proceed with the return, please let us know at *************************************** so we may begin the process.

  Business Response

  Date: 05/12/2023

  We understand your frustration with the issues you are experiencing with your purchase. However, we must inform you that your request for a return does not qualify based on our policies at this time. As we have previously mentioned, our technical support team requested photos from you to confirm that the wire connection for the stator was properly disconnected/connected, which we have yet to receive from you.
  
  It is imperative that you follow the policies that were agreed upon at the time of your purchase and we strongly suggest speaking with our technical support team again to determine the best solution for your situation before looking into other options.
  
  As we have mentioned before, should a return/exchange be approved, the vehicle will be inspected upon its return. If the inspection reveals that the issue could have been resolved in accordance with the vehicle's warranty as well as our policies, then you will be responsible for paying a 2-Way Shipping Fee plus a 15% Restocking Fee from the available refund.
  
  Once again, here are our policies for your records:
  ****************************************************************;
  **************************************************************;

  If you would like to proceed with the return, please let us know at *************************************** so we may begin the process.

  Customer Answer

  Date: 05/15/2023

  I am rejecting this response because:   I have sent the photos to you and never  got a response. I have never received communication from you since sending in the photos of the wires before and after removing and hooking them back up. All of my voicemails and emails go ignored. You are not operating in good faith and you know it. I demand a response. I have given you everything you have asked for. 

  Business Response

  Date: 12/20/2023

  Our Tech Support called the customer on 5/19/2023, 5/22/2023, and 5/23/2023 to further assist the customer, but customer did not answer. As of today 12/20/2023, the customer has not returned our Tech Support Calls and we have received no further communication from the customer.

  Customer Answer

  Date: 12/20/2023

  I am rejecting this response because:   I had made several attempts to call and email the tech in May and into early June. ALL of my calls and emails went unanswered. Saying I have not responded is a flat out lie. 

  Business Response

  Date: 01/10/2024

  The dates listed from my previous response is what was pulled from our Phone Logs, as of 1/10/2023, we still have not received any communication form the customer.

• Initial Complaint

  Date:04/06/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/21/22 $3975.00 Purchased quad and have had nothing but problems out of it. Can never get a return phone call and when they do call back after months of calling, was a total jerk and pretty much told me additional parts needed is my responsibility. My son has only gotten to ride the ****** handful of times and the battery constantly goes dead, the fan broke and the front brake cable is too long so the front brakes do not work. After reviewing other reviews, it seems I am not the only one that has problems with their purchase and can never get a returned phone call.

  Business Response

  Date: 04/07/2023

  Hello,
  

  Im sorry to hear about your disappointment with us, and I would like to personally assist you with making things right.
  
  Lets get on a call and address this ASAP, we value your business. Please call me at ************** or you may email me directly at *************************************** when convenient. Our hours of operation are 10am-5pm CST, and we are open Monday-Friday and closed on weekends.

  Sincerely,
  ******
  Customer Service Manager
  ***************************************
  *************
  PO Box 551569
  ******, ** 75355-1569
  www.motobuys.com

  Customer Answer

  Date: 04/17/2023

  I have reviewed the business response and accept this resolution. They are in the process of shipping the correct parts so we will see how it goes from there. 

• Initial Complaint

  Date:02/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction Date: Jan 18th 2023 Purchase Trailmaster Challenger 200U Purchase price $6190.08 Order # WH-296-*****. How it started: I called to inquire about a purchase of a totally different vehicle in their line-up, which was more expensive. Somewhere in the conversation, I mentioned that I hunted. The salesman said he was a hunter also and steered me towards to 200U Challenger and thought that would fit my needs better. I quickly looked at that and thought yes and it's cheaper. It looked to be pretty beefy in size from the pictures. i purchased it and when it arrived, I could barely sit in this vehicle and quickly realized this was to small for me. Again, please note, that nothing was asked by the salesman about my size. if I had been asked that question, we would not be at this point. To me, this vehicle was misrepresented to me. I asked for a return and total refund of monies or a suitable exchange for something to fit my height and needs. I was open to that conversation. Yes, the vehicle did arrive with some damaged parts and wheels being out of camber, but that is not the issue here. I do not fit, with any comfort, in this vehicle. I was willing to work with the company to acquire a replacement vehicle. I have sent numerous emails and have phoned 9 times to no answer. the only time they answered an email or called back is when I have threatened to contact you, the BBB. In all, I received 1 email back and 1 phone call back which resulted in no solution. At this point, having exhausted all hope of resolution with this company, I'm asking for a full refund of monies, without having to pay for return shipping or restocking fee. This where I hope you can get resolution for me. The unit has not moved since it's arrival. The wrapping and stickers are all in place. Never driven. This has been a horrible experience, and so exasperating, to think that a company can do you this way. Thank you for your kind and prompt assistance in this matter.

  Business Response

  Date: 03/07/2023

  Hello,
  I'm sorry to hear about your disappointment with us, and I would like to personally assist you with making things right.
  
  Let's get on a call and address this ASAP, we value your business. Please contact me when convenient.
  

• Initial Complaint

  Date:02/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/15/2022 powersports of ****** ** ***** tel # **********. paid just about $4000,00 thru discover card.all discover card has is the addressee i have.i recived a gocart from them with damage and got a title not signed by them so i cant get a title here. you can,t get to these folks there they send a e-mail saying they will get back but never do, this has gone on from the time i bought this, i,m afraid if i ever snt this title back to them to sign and show a sales tax was paid i,ll never get it back.i ve called then over and over no luck to speak to anybody .hope you can help here thanks ************** there was also parts missing from shippment they dont care.

  Business Response

  Date: 03/08/2023

  Hello,
  I'm sorry to hear about your disappointment with us, and I would like to personally assist you with making things right.
  
  Let's get on a call and address this ASAP, we value your business. Please contact me at ************* or *************************************** when convenient.
  

  Customer Answer

  Date: 03/21/2023

  Hi , well they talked to me and we got adeal however ive not heared back from them and i.ll not close this until i hear from them with the deal we had, I will keep you informed thank you *************

  Business Response

  Date: 03/21/2023

  According to the tracking, you received the requested notarized title via **** on 3/20/2021.
  
  If there are any additional issues, please email us directly at *************************************** so we may further assist.

  Customer Answer

  Date: 03/22/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  they was going to pay me for a rim and tire that got ruined in shipment, we made a deal on that subject, i recived the title no no check, so this leaves me no happy with this matter. it shows that all along the way they treat you. i dont understand when you both come to terms on a matter then they back off, not fair, *************

  Business Response

  Date: 04/27/2023

  Hello,

  No deal was ever mentioned, and we were notified of the damaged rim and tire due to shipping on 2/24/2023, which is 13 months and 13 days after having received the unit. No mention of shipping damage was mentioned by you within 30 days of having the vehicle.

  Motobuys never agreed to send any form of payment via email or phone. Please refer to making accurate statements as there is no evidence that *********** was negotiated.

• Initial Complaint

  Date:02/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an Ice Bear Champion 125cc motorcycle on November 21, 2022. They shipped it and it arrived at the house. I had to put the front wheel, fender and back rack on. I drove it and it shifted good, but when I upshift on it, the shifting is real tight. So I contacted this company. They have several branches and I tried them and it says they are experiencing a high volume of calls and they will get back to me. The only way to get through to them is to say it's a new sale, because they want the new sales. If you call for technical support there is no answer. They told me they would get back with me, I called yesterday, and they never called back. They don't seem interested in what's going on with the bike, no questions, no nothing.
  

  Business Response

  Date: 03/23/2023

  Business Response /* (1000, 5, 2023/02/21) */
  Contact Name and Title: Carlos CSM
  Contact Phone: XXXXXXXXXX
  Contact Email: ************@motobuys.com
  Hello, we contacted you on Friday 2/17/2023 and got no answer.
  
  We left a voicemail and sent you an email, advising to contact us and we have yet to hear from you.
  
  For this reason, our Tech Support will reach out to you again today.

• Initial Complaint

  Date:02/14/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The seller offers manufacturer certificate of origin and titles, which was very important to my purchase decision. I purchased two (2) motorcycles from the company on 11 Dec 2022. Both were rusted(interior of gas tank) and damaged(front axel) upon delivery but I was able to fix both problems in my garage. After repairs I have been repeatedly attempting to get a ***/Title from the company in January but have been unable to get a response by either phone (called each day during posted business hours) or by email (three follow up emails sent, one each week) to service this request. I am left with two motorcycles that cannot be ridden due to a lack of registration.

  Business Response

  Date: 02/15/2023

  Contact Name and Title: ****************
  Contact Phone: **********
  Contact Email: ***************************************
  Hello,
  
  According to the *** tracking for both of your MCO/Titles, both titles were delivered on Monday 2/13/2023 at your mailbox at 5:40pm CST.

• Initial Complaint

  Date:02/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a 50cc scooter from this business in November 2022 I received the product Mid December 2022. After assembling the unit, the product would not start. I contacted their tech support and went through troubleshooting to the extent I felt capable. The tech suggested me taking the brand new unit to a mechanic at my cost. I refused to do that as the machine is defective and should be replaced. I asked for management to contact me. I left the country on vacation at the end of December. Without receiving any calls from management to address my issue, I started calling. I finally got through to a gentleman named ******. He said everything right and acted as if he would help resolve this issue and make things right. He asked me to send a video of me attempting to start the unit. I sent the video that same day, January 9th 2023 I followed up with another email on the 13th asking if they had taken the time to listen to the video and assess the problem. I did not hear back from ****** or anyone else in this organization. I attempted to contact them again today the 24th of February ********************************************************************************* for not being willing to take apart the bike over the phone, hung up on me. I was understandably frustrated but never rude or disrespectful. I want the bike replaced and I want it built and tested there before it is shipped or I would like a refund. I would also like to speak with someone in their corporate office. They refuse to allow me to speak with someone in corporate. There was also a free gift of a hoverboard that would not work out of the box. Would not hold a charge. ****** said that this happens frequently with those units, and would gladly replace it. Again, that has also not happened. 3 months now without a working product that was listed as brand new.

  Business Response

  Date: 02/15/2023

  Contact Name and Title: ****************
  Contact Phone: **********
  Contact Email: ***************************************
  I spoke to the customer yesterday 2/14/2023 and he scheduled an appointment with our Tech Support for Thursday 2/16/2023 at 10:00am CST.
  
  We have been previously attempted to help the customer since 12/28/2022 and he refuses to be assisted and is demanding that we handle the situation his way, which goes against the polices, terms, and conditions that he agreed to when placing the order. The customer has been very rude, and combative when any assistance has been provided.
  
  We will not deal with aggressive and rude behavior from customers when trying to assist. Yelling and name calling will not be tolerated, and any continuance of this treatment towards our employees will result in you being Blacklisted and no further assistance nor business will be provided/conducted.

  Customer Answer

  Date: 02/16/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  It does not surprise me at all that this company is not blaming me for their lack of customer service and inability to resolve issues with their defective product. I have been frustrated in conversations with this company due to their lack of response and refusal to due the right thing by their customers. I have never called names or been abusive. If pointing out that there are multiple complaints listed on the BBB for the exact same service and conditions hurts the business's feelings, that's their problem to deal with. It is in no way abusive to point out a pattern in their treatment of customers, which is clearly documented with this organization. As in my previous statement, no communication received for over a month after providing a video that ****** had requested. No replacement of the free hoverboard gift which also didn't work when received. There is no abuse from this customer, there is expectation for a company to provide a working product after being paid for one and being treated with respect during that process. This company sends a defective product and placed all the blame on the customer for not going through advanced mechanical steps to fix what should be a brand new and working product. No wants to pay for a brand new product and then have to go through all of this. The company should refund my purchase. I have agreed to try troubleshooting to comply with more of their stringent and unethical practices. I am certain that when this does not work either, they will then have another step that I must comply with. Please keep in mind when reading this that they were paid for a brand new product that still does not work. They are not denying this. They are simply refusing to take ownership of their faulty product.
  

  Business Response

  Date: 02/17/2023

  Please do not make false statements regarding your experience with our company.
  
  You have been contacted since 12/28/2022 and every interaction is a yelling match that you want to have.
  
  You have now rescheduled assistance from our Tech Support all week and are coming on here making false statements instead.
  
  You were advised to take it to a mechanic because you refuse to do any adjustments or Tech Support steps to help diagnose the issue. As mentioned in our conversation, we must go through these steps so we can properly diagnose the issue.
  
  If after following the Tech Support steps, the issue continues, we will then explore other options like a replacement or refund.
  
  In this case however, you are rescheduling all the Tech Support Appointments you had previously scheduled with us and are coming on her instead, stating that we are not trying to assist you.
  
  This leads me to believe that you are not wanting any assistance. For this reason, if the Tech Support Appointment is missed/rescheduled again on Monday 2/20/2023, then we will take it as you are refusing assistance and submit all notes/emails/and voice recordings to your loan company as evidence for the dispute.

  Customer Answer

  Date: 02/20/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  As stated previously. I will work with the tech department to resolve the issue of this brand new bike that does not start. I rescheduled due to work on Thursday. I spoke with *** and apologized for his wasted time and rescheduled to Monday the 20th. He called me for some unknown reason on Friday as if we didn't speak and arrange Monday. Now the company is claiming I have rescheduled multiple appointments. I think that anyone who reads their history with BBB complaints can see straight through this company. They blame the customer for their faulty business model. Quite clearly they do not satisfy the customer. They claim that the customer does not read their convoluted agreement. They may be right. I did not read nor expect there to be a section of their agreement that says you must attempt to fix any brand new product that is defective, and if that doesn't work you can take it to a mechanic, at your cost, and they will pay for parts, you pay for labor. Just imagine for a moment that you buy a brand new product from a company and unfortunately it doesn't work. You are bummed out by this but expect the company to do what's right. Then you realize that they expect you to fix it at your cost. But don't worry they will pay for the parts that are defective in this brand new product? Just because that is written into an agreement doesn't make it ethical. It is quite clearly the opposite and their customers reviews and similar complaints on the BBB, which by the way warns that this company has a similar pattern of complaints, is the real indicator here. So I again reject their response because yet again it does not have even a tone of sympathy nor empathy for my problem, or offers to fix this issue by replacement or refund. This is simply an annoyance for an unethical company to get back to business as usual.

  Business Response

  Date: 02/21/2023

  Our Tech Support was able to get ahold of the customer and a new carburetor has been requested to fix the issue.

  Business Response

  Date: 03/03/2023

  Carburetor was delivered to the customer on 2/28/2023

  Customer Answer

  Date: 03/07/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  I did work with tech support and I did receive the carburetor on 2/28/23. However, I have sent emails and text messages attempting to setup an appointment to install the carburetor with tech support (***) and have received no reply as of 10:00am March 7th. I would like for them to contact me so we can finish this lengthy repair to my "brand new"product. Because who shouldn't have to replace a carburetor on a brand new vehicle before they can start it or use it. Perfectly normal business practice.

  Customer Answer

  Date: 05/20/2023

  This company has refused to speak with me after multiple attempts to reach them via telephone and email. They diagnosed a faulty carburetor over the phone and sent a replacement. When I received the replacement I immediately contacted them to walk through installation. They refused to return my calls or email requests. With no option to return a defective brand new product from this company, and the company refusing to speak with me, I engaged the help of a local mechanic who quickly diagnosed the issue which was not the carburetor. It was a faulty gas sensor and both units, the original and the replacement, had the same defect. The moped runs terrible and this company refuses to do the right thing by replacing it or refunding me. This is by far the worst customer service I have ever encountered and Im nearly 50 years old. I warn anyone reading this to stay far away from this company. They are absolutely abhorrent. 

  Business Response

  Date: 05/30/2023

  Hello,

  We assisted and provided you with a new carburetor, that you received on 2/28/2023, per your request to fix the issue you were experiencing with your vehicle. We have not received any communications from you since 2/20/2023.

  If you need assistance with any new issues, please contact our Tech Support at tech-********************************** and we will be happy to assist you.

  Customer Answer

  Date: 05/30/2023

  I am rejecting this response because:   ************ is dishonest and they need to be held accountable for their treatment of paying customers. They continue to lie about their communication with me. They should replace this defective product that has not run properly since the day it was received. Replace or refund in full. 

• Initial Complaint

  Date:02/10/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a motorcycle from them and received it on or about 12/17/2022. I didn't get a MCO so I called them and received it on or about 1/13/2023. They didn't sign it in the right place so i couldn't title the motorcycle. I called them and they said send it back and they would sign it and send it back. I sent it to them certified mail and they received it on 1/21/2023. A week went by and hadn't heard from them so I tried calling them and emailing them with no answer or response. Finally on 2/3/2023 they left me a voicemail saying they would mail it back that day or the following Monday and i should get a tracking number by the end of Monday and if I didn't to call them back. I waited until Tuesday and still no tracking number. I tried calling and emailing them and got nothing but automated response. All I want from them is to sign the title and mail it back. Please help. Sincerely *************************.

  Business Response

  Date: 02/13/2023

  Hello,
  
  According to the **** tracking for your MCO/Title, the MCO/Title was mailed on 2/3/2023, and was delivered to your mailbox on 2/9/2023.

  Customer Answer

  Date: 02/14/2023

  (The consumer indicated he/she ACCEPTED the response from the business.)
  I received the title the same day I filed the complaint. My apologies to motobuys and the BBB. Although had I received a tracking number like they said I would, I would not have filed a complaint. Thankfully **************************