Complaints
This profile includes complaints for Milestone Electric, A/C, & Plumbing's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 16 total complaints in the last 3 years.
- 3 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/23/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have reviewed the business response and accept this resolution. e repairs, but mostly don't want the labor pains of having to go through the process of dealing with the vendor.
Business Response
Date: 08/24/2023
I spoke with ****************** and we discussed our current company policy, where we are not servicing Landlord/Tenant situations when the Homeowner cannot be present. I let ***************** know some of the reasoning behind our team making this decision, and informed him that I would be bringing this situation to upper management to review and consider for future company policies.Initial Complaint
Date:04/04/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have reviewed the business’ response and accept this
resolution. He came and found the compressor was switched off. He switched it on and the unit started cooling. My A/C guy charged $87.47 for the service call. I called Milestone and they said they would reimburse the $87.47. I emailed the invoice to Alexus Polk on 2/22/23. I have not been reimbursed.Business Response
Date: 04/04/2023
I spoke with Mr. *** **** and confirmed with him that the refund check was signed and mailed out this morning, and he can expect it to arrive in the next 5-7 business days. I assured him that he is a priority and we will work around his schedule to ensure this is fully resolved. We are going out to his home tomorrow morning to finish the job and make sure all of his thermostats match to his complete satisfaction.Initial Complaint
Date:12/13/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
An Unauthorized charged in the amount of $19.99 was charged to my credit card on Dec 12, 2022. I did not request or have services performed for this Unauthorized charge.
The phone number on the charge is XXXXXXXXXX.Business Response
Date: 03/06/2023
Business Response /* (1000, 5, 2022/12/14) */
After communicating with Mr *****, I was able to determine that he signed up for our Advantage Plan when the technician was onsite in order to receive our member pricing. This plan auto-renews each month, so that is what the $19.99 charge this month was for. We have canceled the agreement, refunded the $19.99 back to his card, and removed all payment information from his account. Additionally, per customer request, I have gotten with my Marketing team to ensure he does not receive any unsolicited texts, calls, or mail. I have communicated all of this to Mr ***** and am happy to assist in any way further.
Consumer Response /* (2000, 7, 2022/12/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
As long as Business honor response they gave I acceptInitial Complaint
Date:09/12/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company keeps charging me for services I did not sign up for. I paid for a onetime service for my sister. Her service account is closed for more than a year. Yet, a couple of months ago they started charging me 19.99 a month and they have not figured out why nor have they reimbursed my the total funds. The Customer service manager that was handling it stopped emailing me back. I left them a Goggle review and they originally reached out to clear it up.Business Response
Date: 11/03/2022
Business Response /* (1000, 5, 2022/09/15) */
Hello Ms. *******,
Thank you for allowing me to investigate your account for the past couple of days. 100% Customer Satisfaction is what we value most at Milestone. Your refund check will be sent out this week and arrives between 5-7 business days. If you do not receive it in that time frame please give me a call and I will be happy to assist you.
Consumer Response /* (2000, 7, 2022/09/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I was notified that the person helping me with this issue was no longer with the company. Hence the lack of response. Reimbursement is on the way and a fix to stop future charges is planned.Initial Complaint
Date:08/29/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I called Milestone Electric(214)504-2993 to have someone come to my address to repair my air conditioner. I was told that a technician would arrive between 2pm-5pm, but no technician arrived. I called Milestone Electric 4 more times and they keep telling me that there is a bunch of delays and the last time I called them, I was told the technician who has been assigned to my address is having complications at another house(which I don't believe). I'm convinced that they just don't care.Business Response
Date: 10/10/2022
Business Response /* (1000, 5, 2022/08/30) */
It was a pleasure speaking with you just now! Thank you again for bringing this to our attention to address and correct. We strive for excellent customer satisfaction and look forward to exude that next time.
Consumer Response /* (2000, 7, 2022/08/31) */
I have filed a complaint with Milestone Electric yesterday, but my complaint was resolved after I submitted my complaint. My case number is XXXXXXXX. Please disregard the complaint I submitted. Thank You very much.
Sincerely,
******* *****
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