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Business Profile

Manufactured Homes Sales

Crestview RV Georgetown
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/14/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I tried to purchase a new RV Trailer and had put down $500 deposit on 22 Feb 2024. Crestview has been unable to get me financing and I asked for my $500 deposit back, but have heard no response regarding my deposit nor got my money back. I want my refund of the $500.

    Business Response

    Date: 03/14/2024

    Hello,

     

    Our notes show that on the 3rd of March you asked for us to hold off on the deal until some items were cleaned up on your credit report.  Please reach out to our sales manager,  ************************* at ************ and we will work with you to resolve this issue.

     

     

    Customer Answer

    Date: 03/14/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    ***************************

  • Initial Complaint

    Date:04/19/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased a RV cash from there Buda store and have had nothing but horrible customer service and they have only tried to get more money out of ** and taken several months to make the repairs since they arent making anything off of it. We have had to drop off our RV for repairs twice so far the first time took over 3 months to get it back and the this second time it had taken over 7 months and the repairs have still not been made and we were just informed they dont even have the parts for the repairs after they have had it for over 2 months and they were supposed to have ordered the parts back in October of 2022. Totally incompetent business. Will never do business with them again after we receive our RV back which we will be lucky if its by August at this point.

    Business Response

    Date: 05/01/2023

    Hello,

     

    We have repaired the unit and returned the unit to the customer.  We will follow up with the customer once they have time to go camping.

     

    *****************

    Service Director

    Crestview *************

  • Initial Complaint

    Date:09/26/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I wanted you to know that there was same ****** stuff going on at the Georgetown store. My fianc. And I got a camper which we are happy with but as soon as I signed and was about to let her sign the finance guy told us she wasnt on the loan. If we was told ahead of time we probably wouldve of waited or talked it over. But we didnt even get the chance. He should have told us that we couldnt get the loan with her on it. I even asked and told it wasnt a problem. Is it your policy to do a bait and switch. Or hide stuff from the customer or hide things from them. The more I think of it the more its aggravating. One main reason. We did this was to help build up her credit back. Also according to the guy we that did the walk around with us the camper wasnt inspected and I could tell. I found dirt and sawdust under the bed and in most the cabinets. The storage place under the fold out couch doesnt stay in place and the hinges on the outside grill are ****************. I cut my hand on somthing sharp trying to fold out the bed.

    Business Response

    Date: 09/29/2022

    ****************, 

    I do understand your concern regarding your interaction with our finance department while finalizing your recent purchase. I spoke with the finance manager that you dealt with when you signed your loan and he confirmed your desire to purchase the trailer with your fianc on the loan as a co-buyer. He does remember talking to you on Sept 14th which was the day after you first came in and decided on trailer that you purchased regarding your credit rating vs your fianc's.  He stated that during that conversation he informed you that he was not able to acquire financing with having you and your fianc on the loan, but could do it with just you on the loan. This approval was based on you being able to provide pay-stubs supporting your stated income level, which at that time you provided those documents.  I know that there was some time pasted between this conversation and you actually contracted and picked up your trailer on the 24th. I was also under the impression that this situation was also discussed a the time you signed your loan documents. I am sorry for this misunderstanding and or miscommunication, I reviewed our policies with the finance manager and stressed how important is is for our communication regarding issues like this be clear and consist. 

    Regarding this issues with the trailer that you listed in your complaint, I have already discussed with my detail team the importance of checking under the bed and in the cabinets for production debris left by the manufacture. The storage place part not staying in place and the hinges will need to be looked at by one of my technicians, please let me know when it would be convenient for you to come by and let us take a look at these items as well as what you may have cut your hand on under the fold out bed. 

    I do apologize for any inconvenience or undo stress these issues may have caused you and your fianc   

    please contact me when you are able to come by and let us look at those items. 

    ***********************

    Operations Manager

    ************

    **********************************

Crestview RV Georgetown is BBB Accredited.

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