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Business Profile

Auto Parts

K&N Engineering

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Parts.

Complaints

This profile includes complaints for K&N Engineering's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 17 total complaints in the last 3 years.
    • 8 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/04/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have reviewed the business response and accept this resolution. They clearly deny receiving an email in April and do not accept that when you put the make and model of the car in their search engine it shows the part they sent which is wrong. However as I have so many other choices in filters will buy from another company and not recommend this company any more.

      Business Response

      Date: 06/16/2025

      We appreciate the opportunity to respond to Mr. ******** complaint regarding his April 18th order for a K&N ******* air filter.

      After a thorough review, we found no record of any emails from the email address associated with the order prior to the expiration of our 30-day return policy on May 20th. The first phone contact occurred on May 29th but was disconnected before reaching an agent. A successful call was made on June 4th, which was outside the 30-day return window.

      The customer later forwarded an email from a different address than the one used to place the order in order to show contact prior to the 30-day return window. However, our IT team also confirmed no record of the original message was received from either address.

      We have attempted to contact the customer multiple times via phone since receiving the BBB complaint but have not been able to connect.

      Additionally, the part ordered (*******) is not listed by K&N as compatible with any Buick models. It is specifically designed for the "Great Wall Haval H2 (********)" If this is the item received, it matches the order, and we are unable to offer a return or exchange due to policy and fulfillment accuracy.

      However, if a different item was received in error, we are happy to investigate. We have requested photos of the product, packaging, and mold number to verify and resolve the issue.

      We remain committed to resolving this matter and await the requested information from the customer.

    • Initial Complaint

      Date:01/07/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have reviewed the business response and accept this resolution. his. You take care of the customer because they are the ones that keep you in business. You right a wrong by not only fixing the problem but but going above and beyond to make it right.

      Business Response

      Date: 01/27/2025

      Thank you for reaching out and we apologize for the frustrations you have experienced with the product and related concerns. Working with our ************* and manufacturing, we were able to have a full kit assembled and checked to verify it was manufactured correctly. The intake was checked by our QC team, the head of Manufacturing, and the Director of **************** to verify proper fit. That intake was shipped overnight via ***** and shows it was delivered on Friday Jan 24, 2025. As for the discount, we have discussed the available options with Mr. ******** and he stated that he is satisfied with the resolution on the discount. 

    • Initial Complaint

      Date:12/18/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made an online purchase of an air filter and a pair of windshield wiper blades, which the website confirmed fit my exact vehicle. I made the purchase on Nov 9th. The wiper blades didnt fit. When I contacted them to send me a return label, I was informed that the cost of shipping to return the item was too expensive, and a refund would be issued, and I was free to do as I wished with the blades. Ive enclosed a screenshot of the email they sent me on Nov 22nd that included a credit reference #. We are coming up on almost a month and Ive yet to receive my refund. Ive called repeatedly to inquire, and I continue to be told by customer service that theyre unable to see any further status beyond their initial refund request. They said I would have to contact the accounting ***** Ive contacted them, and nobody answers the phone. Ive left repeated messages demanding a status call, with no response to date. Im asking for assistance in recovering the refund Im entitled to. Thank you.

      Business Response

      Date: 12/19/2024

      Hello


      We greatly apologize for the delay in the refund and the challenges in reaching our ************** There was an internal system issue with the refund that caused the delay. However, the situation was escalated and the refund has been processed. Please note that it can take a few days for the refund to show depending on the financial institution's processing timeline. 

      Thank you

    • Initial Complaint

      Date:10/31/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for a cold air intake from K&N ON 10/26/24. I was fully aware that they do not process orders on weekends, and stated on their website that they take 1-3 business days to ship out. The item was not out of stock. I waited until 10/30 to send them an email asking for an status update. No response. I called their customer service and they told me that I have to wait because "they're processing the order". I emailed them again 10/31 and no response. I called again and they stated they're backed up with orders. I asked if they could get in contact with the warehouse department just to see where my order is on the queue. She then put me on hold and came back and said she spoke with her supervisor and her supervisor said that it would not be possible for her to contact the warehouse department as there is no way to contact them. I then asked if there is not a way to find out, is there a way for them to accommodate me for the delay by expediting my shipping method. She stated that her supervisor recommended me to cancel the order and replace the order and choose my desired shipping method. It's frustrating too see the company's customer service supervisor told me to cancel my order and spend more of my own money to try and expedite a package that they can't fulfill in the stated timeframe of their own website.

      Business Response

      Date: 11/01/2024

      Thank you for your email.  I will forward this to our **************** Director in *************, ***** and we will contact the consumer directly.  We will provide an update once determined. 

      Thank you. 

      **** Brnca 

      Executive Assistant to the CBO

      K&N Engineering, Inc. 

      Riverside, **

    • Initial Complaint

      Date:09/27/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have reviewed the business response and accept this resolution. 

      Business Response

      Date: 09/30/2024

      We greatly apologize for the delay in the refund and the frustration you have experienced. We do show that the item was returned and processed, however there seems to have been an error when the return was processed, and it caused a delay in the refund. We escalated the situation and our accounting team has issued the refund to ******** for the wipers. Again, we apologize for the delay with the refund.Please let know if there is anything further for which we may assist. Thank you. 

       

      **** Brnca 

      Executive Assistant to 

      ***** ********, ***

      Business Response

      Date: 10/01/2024

      We greatly apologize for the delay in the refund and the frustration you have experienced. We do show that the item was returned and processed, however there seems to have been an error when the return was processed, and it caused a delay in the refund. We escalated the situation and our accounting team has issued the refund to ******** for the wipers. Again, we apologize for the delay with the refund. Please let know if there is anything further for which we may assist. Thank you. 

       

      **** Brnca 

      Executive Assistant to 

      ***** ********, ***

    • Initial Complaint

      Date:09/03/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      The problem has been resolved. Please close the complaint. 

      Thank You

      *************************

    • Initial Complaint

      Date:07/29/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased the K&N cold air intake, part number *******KP for my 2017 ****** Tacoma. Upon receiving the kit, I noticed it was missing a vent, part number 08911-2. I called K&N to get a replacement. Their response was that they are out of stock and have no ETA of when or if it would ever be restocked! They suggested contacting Amazon to get another kit which I did. I just received that box and that kit is ALSO missing the exact same part! I called again and was given the exact same answer! I asked how a company can sell something without supplying all necessary hardware to install it? Their response was that they cant answer that question! I am totally upset with the lack of support and reckless irresponsible business ethic they have; or lack there of!I would like someone to check into this and correct their business practice! Made in *******??? What a **** joke!!!

      Business Response

      Date: 09/03/2024

      Hello,

      We greatly apologize for the missing parts from the items that were received from Amazon and for the experience received when you contact us. We would also like to thank you for taking the time with speak with us over the phone and allow us the chance to send you the missing part and correct the experience you had. If you have any further questions, please do not hesitate to contact us directly again.

    • Initial Complaint

      Date:07/17/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed my order July 5th, I was fully aware that the company was closed the 4th & 5th for the holiday and understand that would affect processing a shipping. Today is now July 17th and after one phone call on 7/15 and the agent stating that the company was behind because of the holiday that the item was preparing for shipping and would ship out that day. After not receiving any shipping information I called back 7/16 and another rep stated that it was not preparing to ship and there was no estimated ship date. It clearly states that "Most available items ship within 1 to 3 business days (Monday through Friday). The shipping method selected does not include order processing time" over a week for processing is absurd and is unacceptable in a time of automation and streamline network.

      Business Response

      Date: 08/01/2024

      We sincerely apologize for any inconvenience ******************** may have experienced. During our initial investigation, we were unable to locate any orders that matched Mr ********* name or the provided email address. So, to resolve this matter promptly, we sent an email requesting the order number on July 17, 2024, in order to verify the information provided and to offer our assistance.  r

      As of August 1st, we have not received a response from ********************. We genuinely want to ensure that all our customers are satisfied with their experience, and we are eager to assist further once we can verify the order in question. We kindly ask ******************** to provide the necessary details so we can address his concerns as quickly as possible.

      Thank you for your understanding and cooperation.

      Below is the email that was sent on July 17th:

      -----------------------------------------------------------------------

      Dear *********,

      We have received a compliant from the BBB about an order that has not shipped and we greatly apologize that your order is taking longer than desired and we sincerely apologize for any inconvenience caused by the delay in your order.

      Looking in our system, we were unable to locate any orders under the name *********************************** or connected to the email address [email address removed] in our system. Customer satisfaction is very important to us and we are here to help resolve this issue as quickly as possible, so to better review the situation and provide a fast resolution, please provide the order number and full shipping address so we can verify the order in question and current status.

      We look forward to hearing form you


    • Initial Complaint

      Date:12/03/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a K&n cold air intake for a 2010 **** raptor 6.2L . I paid extra to have it overnight. Upon arrival the box was severely damaged and I was missing a crucial part which was the air filter adapter. Without it, it is a pile of $400 dollar junk. I have emailed customer service three times with no response over the past two weeks.

      Business Response

      Date: 12/04/2023

      We are researching this complaint via our *************************** and will respond with resolution as soon as soon as possible.

       

      Thank you. 

      *******************;

      Executive Legal Assistant to 

      ************************;

      Chief ******************** and Administrative ******** ******* engineering, Inc. 

       

    • Initial Complaint

      Date:10/04/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have ordered K&N Power Kleen 5gal. Beginning of August. We have called 5 times to check on it, it has been reordered now 5 times without being shipped out. They show it on hand, but nothing is getting shipped out. I also tried to become a dealer of the company, and no representative would contact me back to get set up. tried for 3 months before I needed the product so we ordered it.

      Business Response

      Date: 10/04/2023

      I am researching this complaint, and I have been informed this is a ***** Shipping issue.  Nonetheless, I do not have all the necessary information to respond fully.  I will provide,more information once my research is complete.  

      Business Response

      Date: 10/09/2023

      I am told this product was shipped to the Consumer on 10/5, Tracking for the 3 boxes are ************; ************ and ************.  The glitch in this process was with the shipper, since their delivery handlers were damaging the boxes of the product during the shipping and handling process, and then returning them to our facility. The Consumer should receive the product any day.  Please contact me if you have any questions. 

      Regards, 

      *******************;

      Executive Assistant to 

      ************************;

      Chief ******************** and Administrative Officer 


    K&N Engineering is NOT a BBB Accredited Business.

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