Complaints

This profile includes complaints for Smart Start's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Smart Start

  500 E Dallas Rd Ste 100 Grapevine, TX 76051-7658

  
• 

  Smart Start

  1315 S Water Ave Gallatin, TN 37066-5016

• 

  Smart Start West Houston

  1211 Upland Ste H Houston, TX 77043

• 

  Smart Start

  1528 W San Pedro St #5 Gilbert, AZ 85233

• 

  Smart Start

  9950 W Van Buren St Avondale, AZ 85323

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company automatically schedules appointments. Mine has always been on the 21st of the month. Then they give a leeway of 6 days. I went today on the 24th and they charged me a missed appointment fee of $55. I have been with them for 4 1/2 years and never have been charged this. I am only off on Mondays. So I went on the closest Monday. This has never been an issue. I did reach out to Smart Start they told me to file an Incident Report, which I did and have done before. I will like in the past get a denial from them five days from now. In the last year they have increased pricing by 50% and then do not respond on charges that are their fault. This company is getting out of hand. do a review search on them and you will find they have 98% 1 star reviews.

  

  Business Response

  Date: 03/19/2025

  Hello, Smart Start recently implemented a missed appointment fee. We attempted to contact all of our customers via email and/or shop notices; however, we are aware of some customers that were unaware of the new fee. Mr. ****** account shows that he was sent a response to his incident report on February 28, 2024, and that the missed appointment fee of $59.18 was credited back to his Smart Start account as a courtesy at that time. Regarding the increase in monthly costs, Smart Start implemented a $2.00 per month increase as allowed under the terms of the lease agreement. We strive to minimize price increases as much as possible.

• Initial Complaint

  Date:03/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have absolutely unacceptable ongoing situation with the charges two routine services in the raw refusing provide me with a legal invoice with explanation why I am obligated to pay the same amount of $579.60 in order to START AND MOVE my car from the service centre. As per our conversation about an issue with my economical insurance BMO cheque which didnt go through in October I had to cover that amount in November to resolve the issue.That brought my balance to $0.00 On my next routine device collaboration appointment the system simply locked up my engine until I have to pay the same amount of $579.60 on top of my regular 3 month rental cost. I was absolutely shocked and devastated because it is literally makes my car stuck at the service centre in a different city and brought me to a serious mental breakdown and panic attack because I was OBLIGATED to pay that pretty prominent amount of money in order to MOVE my car. Then after contacting customer service I have been told the same story about the bounced back insurance cheque, however neither customer service representative nor the actual collections manager in ******* (I dont know the name but the contact number ***********) could provide me with any information or explanation whatsoever why I had to pay TWICE the same amount two appointments in the raw (please see both receipts as well, both are attached) and had to put myself through the extreme mental and financial burden without any legal billing/invoice or even verbal explanation why Ive been scammed. The collection department lady was severely rude and unprofessional not being able even OPEN and LOOK THROUGH two legal receipts of payments provided by me. I find this situation absurd and mentally damaging especially due to my own medical conditions negatively influencing my current recovery and financial situation putting me through extra bank charges for overdraft fees.please see the attached files, and contact me as soon as possible

  

  Business Response

  Date: 03/19/2025

  Hello, this complaint will need to be filed with the Canadian equivalent of the BBB. Smart Start in ****** is a different business and we have no access to any of the customer information.

• Initial Complaint

  Date:03/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/13/25 my Smart Start device was showing an abort Tamper message and not allowing me to start my vehicle. After chatting/trouble shooting with a Smart Start agent with no solution I was told I had to have the vehicle towed to the service center where it was installed. Cost = $240 to have it towed to ***************** Solutions. While there i was sent a link to complete an incident report and to upload my receipt for towing. I was told that I would receive bill credit after the incident report was reviewed within 7 days. The device had a malfunction and had to be replaced. As of today 3/11/25 i have heard nothing about the incident report that was filed. Numerous attempts to contact customer service have lead to nothing. They will put you on hold or tell you that you are being transferred to a department that can help. No one will pickup and you will remain on hold hearing nothing but dead air.

  

  Business Response

  Date: 03/12/2025

  Hello, a credit of $240.00 has been entered on your Smart Start account. We apologize for the delay in getting this processed.

• Initial Complaint

  Date:03/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  No customer service !!! Went to dealer for service Dealer said they were on line for long periods of time and hung up on. Said they the process to disarm device was complicated and they agent did not speak clear understandable . This always the problem sitting on the phone for long periods of time. No options ob the recordef message of much help. No way to get a real person. This company is a SH%T SHOW

  

  Business Response

  Date: 03/10/2025

  Hello, auto mechanics can call Smart Start at **************, or visit our website at ******************************* to obtain information on how to work with the ignition interlock system.

  Customer Answer

  Date: 03/12/2025

  Complaint: 23038925
  
  I am rejecting this response because: Talked to dealer today they repeated the complaint to me. I have tried to contact the customer service only to wait or be told they are not responsible. Went to monthly check and location had been moved with no notice, Went for check up told I had not paid when I was on direct payment , was scheduled for 2 month space for cheak *** only to be told  I only had a couple of days til 1 month check up or the car would be turned off and I would have to have it toad to be serviced 
  
  Regards,
  
  ****** *****

  

  Business Response

  Date: 03/14/2025

  Hello, per our prior response: auto mechanics can call Smart Start at **************, or visit our website at ******************************* to obtain information on how to work with the ignition interlock system.

  Regarding the new complaint of shop locations, you can locate Smart Start service centers via our website at *******************************, via the client portal, and via *******

  Customer Answer

  Date: 03/18/2025

  Complaint: 23038925
  
  I am rejecting this response because: Does not address problem these are just standard responses. **************** is just a joke, can't get anyone, long waits and poor service for home office. ************** called the number given waited a long time for response and then hung up on. Sorry to waste your time, this company is a joke and should be shut down. 
  
  Regards,
  
  ****** *****

  Customer Answer

  Date: 03/25/2025

  Complaint: 23038925
  
  I am rejecting this response because:

  Does not address problem these are just standard responses. **************** is just a joke, can't get anyone, long waits and poor service for home office. ************** called the number given waited a long time for response and then hung up on. Sorry to waste your time, this company is a joke and should be shut down. 
  
  Regards,
  
  ****** *****

  

  Business Response

  Date: 03/31/2025

  Hello, we have addressed the initial and secondary complaints stated. Per our second response: auto mechanics can call Smart Start at **************, or visit our website at ******************************* to obtain information on how to work with the ignition interlock system. Regarding the new complaint of shop locations, you can locate Smart Start service centers via our website at *******************************, via the client portal, and via *******

  Smart Start also offers a "chat" function.

• Initial Complaint

  Date:03/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went in for my regular monthly calibration. The next day my device read Viol4daylck. I called the company concerned as I had never seen this on my device before. I was on hold for over an hour with no answer. I found a way to instant message so I tried that. A bot answered me and said there were no techs available and someone would contact me within 24 hours. Of course nobody did and I proceeded to go out of town as planned. A week later I return and my son was unable to pick me up from the airport because my car was locked. I called the company and after about an hour I finally got someone on the line. They told me they knew nothing about what was happening and I had to purchase an unlock code for $63 and take it to a service center. Once there I had to pay another $153 to Smart Start then $26.75 to the service center. They told me I had unplugged my device, which absolutely never happened, and I would need to dispute this with Smart Start. I went ahead and disputed my charges and was emailed that I would get a response within 7 business days. I never heard from them so two weeks later I called again which prompted me to a text thread. After 45 minutes I received a reply that said they would forward my concerns. I finally received an email back a few days later telling me I unplugged my device and missed a test so my money would not be refunded. I said I want to appeal this and I want to see the proof from the camera in my car because I am 100% certain that these allegations are false. He emailed me back saying that my response was forwarded to *** for review. This was 2/25 and I have yet to hear from anyone. Now today on 3/7 I was again doing my regular monthly calibration and was charged $55 for missed appointment. I do not make appointments. I show up to the service center within my allotted time frame every month. I did not miss an appointment and here I am back at square one disputing again with zero hope of justice!!!

  

  Business Response

  Date: 03/11/2025

  Hello, your data logs and photographs show that on February 5, 2025, a male subject was in your vehicle and caused the lockout violation. This resulted in your account being assessed the $80.00 lockout fee (($85.60 with tax). Due to the lockout you were issued a lockout code which allows the vehicle to be started rather than having to tow, you were charged a $63.00 lockout code fee ($67.41 with tax). These charges are valid and will not be refunded.

  You also incurred a missed appointment fee on March 7, 2025. This was due to the vehicle not being brought in for service, the scheduled appointment was for March 4, 2025; however, the vehicle was not brought in until March 7, 2025. Due to this being a newly implemented fee, as a courtesy we will reverse the missed appointment charge of $55.00 ($58.85 with tax) on your Smart Start account. This will show as a credit balance that can be used for future services. Your account currently shows the next scheduled appointment is on April 4, 2025. If you are not able to make that appointment, please contact Smart Start at least 24 hours in advance to avoid being assessed a missed appointment fee.

• Initial Complaint

  Date:03/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October 2024, I finally got the *** from Smart Start 10 years after I got a DUI. I have to have the device for 4 months. It is March 2025 now and I should be done with it. I have never drank alcohol and tried to start my car with the device installed, however, I have had atleast 5 violations. I have been trying to figure out why the violations occurred but Smart Start says that they don't have the record of violations and I need to contact the *** who told me that Smart Start has the records so I went back and forth and didn't get the record. Every time I call Smart Start, I have to wait on hold for 3 hours on average. One of the times I failed, I thought was because I was having an asthma flare up and I couldn't blow good enough so I ran out of time. Another time, I was blowing and blowing but the device wouldn't let me complete the blow so I got another violation and my 4 year old and I ended up having to walk home. I found out that the device needed to be replaced but I still had to pay to have my car towed, pay the shop to replace the device, and pay the recalibrate fee. But that's not all, I also had to pay 1/3 of my past due fees which I shouldn't have to pay because I was eligible for State Financial Assistance the day that I had the device installed. I wasn't told that I had to send in the acceptance paperwork from the **** as the *** and Smart Start would communicate buy I did send an email forgetting to actually attach the acceptance letter. I did show the shop that installed the device the letter. Anyway, just last week Smart Start finally informed me that they received the email back in October but I forgot to actually attach the letter so they say that i cant use financial assistance up to February. So, I had to pay $450 to get my car going again because of Smart Start's device malfunction. I have no idea why I am getting violations and my anxiety is through the roof.

  

  Business Response

  Date: 03/12/2025

  Hello, our Washington State Manager reviewed this complaint and your account. He states that in regard to the indigency program, "it appears that she just recently provided approval letter so February may begin the assistance which only covers $80 of lease fee and WA State $21 fee." The violation lockouts were reviewed and only the most recent lockout from 3-4-2025 appears to be a device issue, a credit has been issued to your Smart Start account to reverse the lockout charge. The 4-month certificate is now on record at ******.

• Initial Complaint

  Date:03/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I completed this 3 year program in January this year. I have spent the last two months trying to set up the removal of the device in **. My program was initiated in **. ** released me of the program and said I was good to have the device removed. Once I called to get an appointment they said I needed to call HQ to setup a bounty because the car wasn't drivable. I called. They tossed me back to ** who then tossed me back to **. For two months I have tried to get this set up. Today they finally said they could do that but I now owe 2 months of payments on the equipment. I shouldn't have to pay for something that this company was incompetent to take care of. There is record of me calling multiple times, sending emails and getting either the run around or no response at all. They are predatory and know that you have to pay them in order to be released from responsibility. They will wait it out in order to get more money from you.

  

  Business Response

  Date: 03/10/2025

  Hello, to arrange for the bounty of the ignition interlock system, and/or to contest monthly lease fees, you will need to contact our credit and collections department. Their direct phone number is ************. The notes in your account show that we are in the process of determining if a technician is available to retrieve the ignition interlock. You will be responsible for payment of the monthly lease until the system is returned to Smart Start per your lease agreement.

  Customer Answer

  Date: 03/11/2025

  Complaint: 23043698
  
  I am rejecting this response because I requested this for over 2 months and the company did nothing but pass me off to different people with no action.  Now that they say I owe Them 2 months of payment they immediately will be helpful as long as I pay Them.  Predatory practices.  
  
  Regards,
  
  *** *****

  

  Business Response

  Date: 03/31/2025

  Hello, our records show that the removal was completed on March 20, 2025. You will need to contact our credit and collections department at ************ regarding any past due fees.

  Customer Answer

  Date: 04/01/2025

  Complaint: 23043698
  
  I am rejecting this response because:

  you are charging fees that should not be charged. You have refused my request for 2 months before resolving it.  I  should not be paying for those 2 months. 
  
  Regards,
  
  *** *****

• Initial Complaint

  Date:03/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The interlock has been installed my vehicle for 5 months now and this company has still not sent them the affidavit and claimed someone else was sending it today so we will see.

  

  Business Response

  Date: 03/12/2025

  Hello, we have contacted the Colorado ***, Reinstatement / Interlock Unit, and were informed they have had the installation certificate since 10-5-2024. The *** states they will be sending correspondence to you regarding your driver's license status. If you have any questions, please reach out to the *** directly.

• Initial Complaint

  Date:03/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an issue with my interlock. I had the interlock installed on a brand new 2024 hybrid Camry in August 2024. February 5, I received a service light on my car that said hybrid system failure. Took it to the ****** dealership February 6 and they told me the battery terminal sensor had been damaged. Due to the installation of the interlock. The damage finally caused the hybrid system to fail. They are going to charge me $708.39 for the part and labor. But will take 5 business days to get the part in. ******* service writer ***** said he can be contacted at ************ and is will to explain how the damage was caused. Called and spoke with the manager at this smart start location, and he said that they can not do anything since I've already paid for it. He told me I would have to sum it an incident report while it was at the dealership. The incident report can take 7 business days to review. Told him I could not wait over two weeks since I'm an outside sales **** I would of lost my job. Now they have blocked my number after one call. Also uploaded pic of the damage and dealership invoice. Would like the company to reimburse for the damages they created.

  

  Business Response

  Date: 03/10/2025

  Hello, the ignition interlock system was installed on August 13, 2024. On February 5, 2025, nearly six months after installation, the customer reported: "I had an issue with my interlock. I had the interlock installed on a fairly new 2024 hybrid Camry in August 2024. February 5, I received a service light on my car that said hybrid system failure. Took it to the ****** dealership February 6 and they told me the battery terminal sensor had been damaged. Due to the installation of the interlock. The damage finally caused the hybrid system to fail. They are going to charge me $734.70 for the part and labor. But will take 5 business days to get the part in."

  The notes in the account show that no issue was reported at the time of installation, nor for the nearly six-month timeframe since installation. This complaint was reviewed by our local service manager who put the following note in your account: "We looked into this one and contacted the dealership.  They were claiming that we manipulated the battery terminals at install and shorted something out.  Turns out that the battery is in the trunk of the car and we would never mess with a battery located there.  Also, dealership already completed repairs without us verifying anything.  We will not be reimbursing this claim."

  Due to no reported issues for nearly six months, and since Smart Start was never afforded an opportunity to inspect or troubleshoot the issue prior to the dealership making repairs, as well as the data logs showing that the ignition interlock system has been working properly since installation, the request for reimbursement is denied as there is no indication that the service light or hybrid issue is related to the ignition interlock device installation that was done in August, 2024.

   

  Customer Answer

  Date: 03/13/2025

  Complaint: 22992866
  
  I am rejecting this response because:

  The standards of practice working on any electrical components on a vehicle, you have to unplug the auxiliary battery. Since this is a hybrid vehicle, the auxiliary battery is located in the trunk. This will prevent damaging the hybrids electrical system and most of all the technician. I have spoken to many shops that install breathalyzers and this is a mandatory safety policy. The breathalyzer is the only thing that has been electrically installed on my hybrid vehicle. Your response, not unplugging the auxiliary battery, concerns me more about having smart start uninstall the breathalyzer when the judge orders the removal. 

  
  
  Regards,
  
  ******* ******

  

  Business Response

  Date: 03/31/2025

  Hello, per our prior response: the ignition interlock system was installed on August 13, 2024. On February 5, 2025, nearly six months after installation, the customer reported: "I had an issue with my interlock. I had the interlock installed on a fairly new 2024 hybrid Camry in August 2024. February 5, I received a service light on my car that said hybrid system failure. Took it to the ****** dealership February 6 and they told me the battery terminal sensor had been damaged. Due to the installation of the interlock. The damage finally caused the hybrid system to fail. They are going to charge me $734.70 for the part and labor. But will take 5 business days to get the part in."  The notes in the account show that no issue was reported at the time of installation, nor for the nearly six-month timeframe since installation. This complaint was reviewed by our local service manager who put the following note in your account: "We looked into this one and contacted the dealership.  They were claiming that we manipulated the battery terminals at install and shorted something out.  Turns out that the battery is in the trunk of the car and we would never mess with a battery located there.  Also, dealership already completed repairs without us verifying anything.  We will not be reimbursing this claim."  Due to no reported issues for nearly six months, and since Smart Start was never afforded an opportunity to inspect or troubleshoot the issue prior to the dealership making repairs, as well as the data logs showing that the ignition interlock system has been working properly since installation, the request for reimbursement is denied as there is no indication that the service light or hybrid issue is related to the ignition interlock device installation that was done in August, 2024.

  Please note that Smart Start has installed ignition interlock devices in hundreds of thousands of vehicles for over 30 years, encompassing nearly all vehicle makes, models, with various technologies. 

  
  

• Initial Complaint

  Date:03/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have the interlock device installed in my vehicle from smart start. The device was installed in September of 2024 with monthly calibrations required. After the calibrations I am eligible to go to bi-monthly calibration per the state of *******. I contacted smart start on January 23 to request my account go to bi-monthly and was told it would be approved within a week. I have since made 7 phone calls to smart start and the account has still not been updated as of February 11. I want the account updated to go to bi-monthly calibrations immediately. I recently had the **************** completed on February 24 at which point I was promised the service would go to ever other month. Not surprisingly the service is NOT set up as ever other month. This business absolutely fails to complete the service they promise.

  

  Business Response

  Date: 03/10/2025

  Hello, our Territory Manager reached out to the customer to address this issue and find the solution.

  Customer Answer

  Date: 03/11/2025

  Complaint: 23018966
  
  I am rejecting this response because:

  There has been no resolution as of yet. I received a phone call with a promise to resolve the issue. Awaiting the fulfillment of that promise.
  
  Regards,
  
  ****** *****

  

  Business Response

  Date: 03/31/2025

  Hello, per our Florida Territory Manager, ****** ******* account was changed to 60-day calibration on 2/11/25.Client's account shows ****** calibration period. 

  Customer Answer

  Date: 04/01/2025

  Complaint: 23018966
  
  I am rejecting this response because:

  The app still shows monthly calibration. My most recent calibration was March 21 and my next is April 21, that is NOT bimonthly. I will accept the response when the app shows the correct calibration due date.
  
  Regards,
  
  ****** *****

  Customer Answer

  Date: 04/25/2025

  Complaint: 23018966
  
  I am rejecting this response because:

  The app still shows monthly calibration. My most recent calibration was March 21 and my next is April 21, that is NOT bimonthly. I will accept the response when the app shows the correct calibration due date.
  
  Regards,
  
  ****** *****

  

  Business Response

  Date: 05/05/2025

  Hello, your account shows that your next appointment is scheduled for June 20, 2025. If the client portal is showing something different please uninstall the app and reinstall it. If you continue to have problems with the app please contact Smart Start at ************** for additional information.

  Customer Answer

  Date: 05/07/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. This is not sure to your efforts at all but my persistence. I will be filling another claim because I was told I would be reimbursed towing after the device malfunctioned but I have not received reimbursement yet. Please look for that complaint soon.
  
  Regards,
  
  ****** *****