Business Profile

Auto Electric Equipment

Smart Start

Headquarters

Complaints

This profile includes complaints for Smart Start's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

467 total complaints in the last 3 years.
215 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/05/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have attached my payment history as proof that this company keeps charging me a different amount of money per month for having the ***** calibrated. They have me pay every other month which is fine. But as you can see in my uploaded docs, that I always paid $98.70 per month which is $197.40, or $207.00 by monthly with taxes. I looked today on the website and they are trying to charge me $130.00 per month, out of the blue? I call customer service several times and they all tell me to hold on, they are transferring me to the right department. I never get transferred, the phone just goes dead. Every month they try to add more money to my bill instead of what is in the contract of $98.70 per month. They owe me money or don't steel from people! How can they change payment amounts every month?
Business Response
Date: 03/05/2025
Hello, your account shows the *** Lease charge is $98.70 per month, plus $5.00 per month if you opt out of autopay, plus tax. These prices have remained consistent since the system was installed on November 14, 2022. The only other charge you have incurred on occasion is a $10.00 processing fee which is charged if/when a payment is made over the telephone. The variation in payments is due to tax rates, past due balances, and other credits that you have received while on the interlock program. If you would like a detailed accounting, please contact our credit and collections department at **************.
Customer Answer
Date: 04/04/2025
Complaint: 23020740

I am rejecting this response because:
I have attached my payment history as proof that this company "SMART START" keeps charging me a different amount of money per month for having the ***** calibrated. They have me pay every other month (60 days), which is fine. But as you can see from my uploaded docs, that I always pay $98.70 per month which is $197.40, or $207.00 by monthly with taxes. I looked today on the website, and they are trying to charge me $130.00 per month, out of the blue? I call customer service several times and they all tell me to hold on, they are transferring me to the right department. I never get transferred; the phone just goes dead. Every month they try to add more money to my bill instead of what is in the contract $98.70 per month. They owe me money AND BE HONEST! Below is the response from them from my last complaint two weeks ago, where they say Im only being charged $98.00 per month. I went to get my device calibrated today and was charged $254.98 for two months. Not the $207.40 that they claim and have been charging me. As you can see below and by the documents Im uploading, this company is stealing money from people. They cannot say that I have any past due balances, on account of the fact that when I take my car in to have the device calibrated, I have to pay at the location before I am allowed to leave with my car.

Desired Resolution: Billing Adjustment

Regards,

***** ******
Business Response
Date: 04/04/2025
Hello, per our prior response: your account shows the *** Lease charge is $98.70 per month, plus $5.00 per month if you opt out of autopay, plus tax. These prices have remained consistent since the system was installed on November 14, 2022. The only other charge you have incurred on occasion is a $10.00 processing fee which is charged if/when a payment is made over the telephone. The variation in payments is due to tax rates, past due balances, and other credits that you have received while on the interlock program. If you would like a detailed accounting, please contact our credit and collections department at **************.
Your account shows that there was a price increase starting on your service of 3-28-2025, the new price is $112.50 (plus tax). This is the first price increase since you had the unit installed back on November 14, 2022. The payment history you provided shows your payments, not the charges that accrue on a regular basis. The notes in your account also show that our credit department attempted to reach you on March 25, 2025, in response to your request for a call.
The "Contract for the provision of monitoring services" that you signed states in part: "I understand Smart Start may change terms and conditions of this service agreement at any time without notice."
Customer Answer
Date: 04/04/2025
Complaint: 23020740

I am rejecting this response because: I just had my calibration done last week and was charged $254.98 dollars for 2 months instead of $207.40 for 2 months. I have never had any past due amounts on account because I have to pay for the calibration at the shop before I leave. I received an email at the end of last year about a $2.00 increase in price, not a $47.58 dollar increase. Below is what you replied on my original complaint.
"Hello, your account shows the *** Lease charge is $98.70 per month, plus $5.00 per month if you opt out of autopay, plus tax. These prices have remained consistent since the system was installed on November 14, 2022. The only other charge you have incurred on occasion is a $10.00 processing fee which is charged if/when a payment is made over the telephone. The variation in payments is due to tax rates, past due balances, and other credits that you have received while on the interlock program. If you would like a detailed accounting.
If your customer service department called me back, I promise that it wasn't on the same day that I called them on. EVERYTIME I call, I get put on hold for at least 45 minutes before I hang up. I had to convert to the BBB to be able to actually get a response from smart start at all. Attached are the proof of payments.
I'm just trying to understand how the amount I pay keeps changing on a regular basis? and how did it go up so much all at once and wasn't even notified?

Regards,

***** ******
Initial Complaint
Date:03/04/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On ******************************************************************************************* **************** **. This is to have a interlock device removed. This was followed by a request For review and submission to the State of ***********************************The request was received on the 24th by submitting the required form. It stated 3-5 business days for a response I be called customer support numerous times each time they state I have to wait 3-5 business days Today I have received the same response It's been over 7 business days smart start is telling me the same thing again. I have completed all there steps they are following through with there own set guidelines which is impacting my employment and creating a hardship on my life
Business Response
Date: 03/10/2025
Hello, per the notes in your account, an email was sent to you on March 4, 2025, containing the following information: Dear Smart Start Client, your 180-day compliance has been submitted to the ** DOL. However, it is your responsibility to verify that it has been accepted to your driving record. Verify your removal eligibility with DOL at ************ prior to removing the **** Driving a non-interlock equipped vehicle is not recommended. If you remove your device early, you may violate the terms of your ignition interlock requirement and/or lose your driving privileges and may need to reinstall the ignition interlock. Any fees paid will be non-refundable. A $69.50 administration closing fee will be due at the time of removal. This fee is non-refundable and must be paid in full before the removal can take place. This fee does not include any additional costs owed such as removal, labor cost, lockout fees, or any other balances owed. We will remove the ignition interlock at any time, at your request and notify your monitoring authority of the removal. Best regards, Client Compliance

Customer Answer
Date: 03/11/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Although there hand out explaining how to submit 3 different ways. call, through there portal, or email.
Email was the only way to actually get a response this lack of instruction delayed my ability to resolve the situation.
Regards,
**** ******
Initial Complaint
Date:03/03/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company is a scam. They provide interlocks that are fault and have failed test for no reason. They charge more and more money for unlock codes when there never should have been a violation to start. They have zero customer service only a email line that takes week to get back with automated response. They fail to provide the documents to the court in a timely manner and mess with peoples well beings and jobs.
Business Response
Date: 03/03/2025
Hello, per the notes in your account, you had filed an incident report regarding a violation lockout that was caused by a 3rd party (mechanic). Smart Start only issues credits for lockouts that are due to a unit malfunction, which was not the case in your claim. Therefore, your request for credit was denied. When a lockout occurs, the device must be reset, the data downloaded, and the data logs transmitted to state authorities. It is for this reason that you are charged a lockout fee as this is an extra service visit. We recommend you contact the mechanic and request they reimburse you for the additional charges you incurred due to their work on your vehicle.
Customer Answer
Date: 03/07/2025
Complaint: 23007270

I am rejecting this response because: I saw through the bypass with **** on the phone for 2 hours where they had to basically disconnect the device from the system. The representative said this was a easy process which it was not. We followed Smart starts process, the business calling into the number with the bypass line. There should not have been a violation since they followed their internal guidelines. Also I have followed up with emails over 5 times with no response from their customer service, I requested a phone call and have received nothing, now I am having to attend a court hearing with the *** for false lockouts. Before the work was done on my car there was a "sync" issue with payment from Smart starts system. Again this is NOT a issue of mine, I am on autopay and have never missed a payout. This caused another false lockout for "no payment" which when I called in they said im paid up to date so was "not sure why I was lockout".

Regards,

******* *********
Business Response
Date: 03/12/2025
Hello, Smart Start has issued a courtesy credit to offset the violation lockout that was caused by the mechanic. Typically, we do not reverse/credit charges unless the violation was due to a unit malfunction, which was not the case in this complaint. In your rejection of our initial response, you are now indicating a billing issue, please reach out to our credit and collections department if you have a billing issue that needs to be addressed.
Initial Complaint
Date:03/03/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The company is refusing to allow me to remove my device and continuing to charge me. Even though the state is requiring me to remove it and authorized me to remove it, they wont accept it and let me remove the device. Theyre continuing to charge me additional fees with no reason That only show on their receipts as administrative fees
Business Response
Date: 03/03/2025
Hello, the notes in your account show that on February 27, 2025, you contacted Smart Start and were provided the following information:
Caller: ***** Matthews

Issue: Removal Follow UP

Resolution: 02/27/2025 REMOVE AT CLIENTS REQUEST
advise CL to go to the SS ************** because this note is already indicated in his acct as of today
and let them know that the CL already had his unrestricted DL with him
There is no indication that a refund or credit is due.
Initial Complaint
Date:03/03/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Device broke for the second time in 5 months. Pick any company on the list but this one. Horrible service. Just adds tremendous stress to a bad situation. Told me to take it to a service center. The amount of time spent each time this happens and additional stress is unbelievable. And the tech support is a joke. You will spend hours, literally, on the phone being told to reset the device over and over. For the amount spent, pick another company on the list that if the device fails they should bend over backwards to overnight a new device. I pray the county takes this company off their approved list so no one else has to deal with them.
Business Response
Date: 03/03/2025
Hello, the customer's account does not show any additional charges for services rendered or lockout fees. There is a note in the account dated March 2nd that the customer contacted ********************** stating: "Continuing to miss my windows because my device ceased to work for the 2nd time in 5 months and less than 2 months after receiving the new one. Tech support is just resetting over and over which is a waste of time. Overnight me a new device to swap out." On March 3rd a note was entered by Smart Start stating: "Device ********** is programmed and is ready to be shipped to either a ************** or the client's home. The unit swap is being done to ensure reliablity and on-going compliance with court orders.
There is no indication that a refund or credit is due, therefore, the request for an $1,800 refund is denied.
Customer Answer
Date: 03/04/2025
Complaint: 23010713

I am rejecting this response because: The device sent to me to swap, received today, is in deployable condition. Totally unacceptable. Banged up, filthy, scratches all over the screen. The one I had that broke a second time is in perfect condition because I took care of it. This is disgusting, physically damaged, and not acceptable. I need a new one mailed today to swap with this gross one. And will send the broken one back as well.

Regards,

******* ********
Business Response
Date: 03/10/2025
Hello, if the device is in need of replacement please contact Smart Start at **************.
Initial Complaint
Date:02/27/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was required to carry an ignition interlock for 1 year. I had worn perfume and it would trigger the breathalyzer so I had to carry the device for an additional 90 days, which was fine. My new 90 day review period came up and my device ************************ to not work. I took my device in to a service shop for smart start and they told me they were not able to service my device for unknown reasons, this was a day before memorial day. I have proof attached I was there on May 25th. You have up to 7 days to get your car serviced before you go in to lockout mode and without penalty. So 7 days after the 19 would be the 26th. After memorial day I decided Id go back to my regular person that services my vehicle. I was able to start my car right up without having to call for a code or anything my car never went into lock out mode like it should have, more proof the device was faulty. I was confused but was happy I was able to take it in. I took it in to my regular servicer and she explained oh yes your device is failing. She explained because of this it was triggering missed tests and thats why the other place couldnt service my device. She said ********************** says you need a new device and she was going to give me one that day I said no its fine im eligible for removal now anyways this is my last day. I did not need anymore time with the device. I emailed the state of Kansas for removal and smart start responded with Customer missed rolling tests and did not get her device serviced on time. I have emailed smart start repeatedly with no response. At this point I cant even email anymore because they have closed my customer portal. If a device fails for a reason beyond my control that is not my fault. They have taken zero accountability that my device failed and refuse to work with me. im not paying another $100 to put the device on for additional time again and $90 each month when the missed rolling tests were due to their device failing. same with not being able to service the 25th.
Business Response
Date: 02/28/2025
Hello, your account shows that you had a scheduled appointment for May 18, 2024; but did not come in for service until May 31, 2024. Per the notes in your account dated June 5, 2024 in response to your incident report: "Thank you for contacting Smart Start. I received your incident report and reviewed your account. The unit logged skipped tests. Also, the unit was in service lockout. The unit was to be serviced by 5/19/2024. The data shows that the vehicle was being driven after the calibration date. The unit would have shown you a timer in which to have the device serviced prior to the timer expiring."
The data log shows that the device was working properly, including providing the countdown timer for service lockout. The violation lockout was due to multiple skipped tests, therefore your request at that time for refund was denied.
The data from the ignition interlock device is transmitted to the state authorities who determine if you are/were in compliance with the state program rules and regulations. This is not determined by Smart Start. Since the state determined that you were not in compliance, they have imposed an additional sanction requiring an additional period of requiring an igntition interlock.
Initial Complaint
Date:02/27/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was charged two missed calibration fees that only occurred due to information given by a Smart Start ***resentative. The first fee of $35 was charged for missing January calibration. I went to the service center on 1/20 but they advised the Smart Start system was down due to it being a holiday (MLK Day) so I was unable to have the calibration done until the next day. I have been told this service center is shady and refuses to do calibrations a lot even though they are listed as my closest center. I contacted Smart Start via chat support and was told by their ***resentative that I have a 3 day ***** ******* I asked about fees and was not told anything about additional fees, just that I would be good if I got the calibration done within the 3 day ***** ******* So with that information I was unable to make it on 2/18 for the February calibration, but since the previous agent said I had the 3 day ***** period I figured I had until 2/21 to complete it. I did complete my calibration on 2/21 so no lockout occurred but then I was told that I had these fees. Due to the holiday situation and the ***resentative giving me incorrect information, these fees should be waived. I now understand moving forward after speaking to a different *** today and accept responsibility for any fees if I miss another calibration appt. I have attached the transcript from the ***resentative as well. I filed an incident ***ort with Smart Start and they claim the service center ***orted no outage of the calibration system on MLK day and their system was fully functional although I literally went there and they told me they couldnt do it and it was too late to drive to the next city and the other service center. They clearly dont vet the businesses they set to service the calibrations, and it has costed me an extra $105.
Business Response
Date: 02/28/2025
Hello, after reviewing this complaint and attachments, a credit was issued to your Smart Start account for both missed appointment fees. You will see this as a credit balance on your account.
Customer Answer
Date: 03/06/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** *****
Initial Complaint
Date:02/27/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This snake of a company will overcharge you, and then make you jump thru hoops and say theyll get back to you after submitting a ticket and literallly never get back to you. You owe me ***** back, I was double charged . Do not do business with this ************* . I can provide receipts for everything. I never got reimbursed for one payment of *****. I started service in August and paid everytime and closed my account before a new lease was due in January; so I should have been charged ONLY TEN TIMES ; I was charged 11. Dont be a snake and give me my refund . You ignored my ticket for the second time. Make this right !
Business Response
Date: 02/28/2025
Hello, your account shows that the ignition interlock system was removed on January 8, 2025. At that time your account was paid through the following day, January 9, 2025. The account shows a zero balance, all charges were properly assessed, and the account has been closed. If you would like a full accounting of your account, please contact our credit and collections department at **************.
Customer Answer
Date: 03/04/2025
Complaint: 22996373

I am rejecting this response because:
You did not even answer my question yet proved my point. My device was taken out before a lease payment was renewed in January. I paid the last week in December which would have been the second payment in December - which had I had kept the interlock in my vehicle only then would it be the 11th lease payment , I did not . The final charge was in December . Thats two a month . Thats ten payments. I should have paid all together . I PAID 11 times, because I was double charged months previously on a ticket you never responded to or was resolved. It clearly shows my start and end date , and all of my payments . Twice a month , August to December is ten payments . I PAID *************************************
Regards,

********* *******
Business Response
Date: 03/05/2025
Hello, per our prior response, there was no additional monthly charge to your account.
As previously stated, your account shows that the ignition interlock system was removed on January 8, 2025. At that time your account was paid through the following day, January 9, 2025. The account shows a zero balance, all charges were properly assessed, and the account has been closed. If you would like a full accounting of your account, please contact our credit and collections department at **************.
Initial Complaint
Date:02/26/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
2/07/2025 ignition interlock processing fee 44$never used thier services asked for a refund and i keep getting put on hold for atleast a hour each time i call. they have not responded and its been three weeks
Business Response
Date: 02/28/2025
Hello, Mr. ******* contacted Smart Start on February 7, 2025, to schedule an appointment for installation of an ignition interlock device. At that time our agent provided all necessary information and scheduled an appointment for the following day, February 8, 2025, at our location in ******, **. Smart Start charges a non-refundable enrollment fee which was paid by Mr. ******** On February 8, 2025, the day of the scheduled appointment, Mr. ******* and left a voicemail message indicating he wanted a refund of the enrollment fee. As stated, the enrollment fee is non-refundable, therefore this request for refund is denied.
Customer Answer
Date: 03/04/2025
Complaint: 22989520

I am rejecting this response because: they never told me it was a nonrefundable fee also if I can't get a refund then am I exempt from the installation fee now that they decided to not refund should I choose to use their service.

Regards,

***** *******
Business Response
Date: 03/05/2025
Hello, as previously stated, Mr. ******* contacted Smart Start on February 7, 2025, to schedule an appointment for installation of an ignition interlock device. At that time our agent provided all necessary information and scheduled an appointment for the following day, February 8, 2025, at our location in ******, **. Smart Start charges a non-refundable enrollment fee which was paid by Mr. ******** On February 8, 2025, the day of the scheduled appointment, Mr. ******* and left a voicemail message indicating he wanted a refund of the enrollment fee. As stated, the enrollment fee is non-refundable, therefore this request for refund is denied.
The enrollment fee is non-refundable as the customer initiated the call to **********************, scheduled an appointment, and was provided information pertaining to the ignition interlock program.
Initial Complaint
Date:02/25/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Multiple incidents totaling $280+ (Dec-Mar) for ********** credits not applied to account $168.6 + $40.11 (2/24) violation lockout for no reason/no warning $75+ fees and towing (1/14) lockout for non payment (though it was paid in November and there was no countdown to appointment)I went in for a lockout and I was charged nearly $200 and the receipt doesnt make any sense because the violation was $80 so Im not sure what the other charges are for. $84x 3 months is about $240-$260 worth of credit.Also, theres absolutely no way I had a violation, I have been doing the interlock for quite a while, and I am always aware when its time to blow. I noticed my speedometer and odometer were not working and all of a sudden out of nowhere my horn just starts beeping which Ive never had that happen before. So I absolutely know that I was not missing my opportunity to blow in the device. Which means it was a faulty violation and I need to be reimbursed for the entire thing. I will submit a copy of my appointment receipt from the 24th and expect it is all reimbursed. I did not have a missed appointment so that fee is wrong. I did not get a calibration so Im not sure what thats about and there was no reason for the violation to begin with.two pmts in Nov, it covers that month and the next month. There were five payments made from November until February, which should cover March as well, so there should not have been a lockout violation in December. Let alone the tow fee and all the other fees associated with it. The countdown was off and Ill send a picture of proof. Im requesting that the violations get waived so it is not on my account and the fees are *********** appointments are the same time every month for the entire time Ive had it so Im not sure how the miscommunication occurred or why they would set me appointments to places I dont even go to. I should not have had a calibration on January 14 therefore, I should not have any of those fees as well
Business Response
Date: 03/14/2025
Hello, your account shows that indigency funds were credited on 3-12-2025. In addition, a reversal of the violation lockout fee was credited to your account on *********. The account shows a current credit balance of $176.35 that will be applied to future services.
Customer Answer
Date: 03/14/2025
Complaint: 22987431

I am rejecting this response because: Do you have all of the documentation $173 is not sufficient to be refunded. 84 (from the state ********** you have the doc) = 252. $55 missed appointment fee needs to be returned because I did not miss an appointment. So $252+55 = 307 that needs to be returned by next appointment. And Ill forget about all the other crazy amounts of money that are missing. I had a violation that was $80 and I paid almost 200 so whatever that difference is.

Regards,

***** *******
Business Response
Date: 03/17/2025
Hello, per our prior communication, your account shows that indigency funds were credited on 3-12-2025. In addition, a reversal of the violation lockout fee was credited to your account on *********. The account shows a current credit balance of $176.35 that will be applied to future services.
If you have questions regarding your account or need an itemized statement please contact our collections department, their direct number is ************.

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