Complaints

This profile includes complaints for CMR Construction & Roofing's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  CMR Construction & Roofing

  4300 Garland Dr Haltom City, TX 76117-1809

• 

  CMR Construction & Roofing

  1100 NW Loop 410 Ste 700 San Antonio, TX 78213-2258

• 

  CMR Construction & Roofing, LLC

  510 Whitney Ave STE A8 Lantana, FL 33462-1638

• 

  CMR Construction & Roofing of North Carolina

  4421 Stuart Andrew Blvd STE 607 Charlotte, NC 28217-2995

• 

  CMR Construction & Roofing, LLC

  1406 Main St East Hartford, CT 06108

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/15/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It was settle from insurance company and a check was mailed out to CMR tried contacting them serval times no reply. Roof is leaking no one cares when you call them and they had the check for ******** since August 3rd.

  Business Response

  Date: 11/22/2022

  There must have been some miscommunication with the customer. CMR has agreed to perform the approved scope of work for the homeowner and has been attempting to collect material selections for some time. We have made contact with the homeowner in the meantime and are working on the process of getting this customer's project completed.

  Customer Answer

  Date: 11/23/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution was made I was contacted the day after I filed the complaint after several calls to them. They did not ever contact me back. So we shall see now that I sent all the paper work back that they just emailed me. If everything is resolved.
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:11/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have contacted with CMR for a new roof. We paid $25,000 as a 20% down payment in April of this year . We were told the job would be complete during the next **** weeks. It is now November and we have asked repeatedly for when the job will be done . We have never been given an answer. We have a tarp on the roof which is now torn and not keeping the water out. We have mold now growing in **********. We want the new roof or a refund and cancelation of the contract. 6 months is a long time to wai for a new roof, without any date of when the job will be done.

  Business Response

  Date: 11/10/2022

  CMR's paperwork is an important part of getting the job properly submitted to production. Failure to sign the policy of payment regardless of the deposit being paid has caused major delays in this project. The tile has been order we are now waiting for the tile to be released. Understand CMR has zero control of the tile being released. Supply chain issues have plagued the construction industry for the last year, and we are unfortunately at the mercy of the manufacturers.
  
  Also note, we are not provided with any updates of the tile being released therefore that's why we haven't been able to provide an accurate start date. Hopefully in the next upcoming weeks we will have an update to provide this customer. We thank them for their patience.

  Customer Answer

  Date: 11/17/2022

  Complaint: 18361732
  
  I am rejecting this response because: CMR submitted a new document that they wished signed back in February. I was advised that this new document amended the original contract and I should not sign and agree to the new terms. I advised this to ******************* and others at CMR. I offered to have original contract cancelled and negotiate a new on I was told after many conversations to just pay 10% deposit and keep the original contract in force. I agreed and actually paid 20% deposit at ************ request and submitted it on May 5th for $25,000. I was told to expect the roof to be completed in 4-6 weeks. Since that I time I have repeatedly asked for updates and kept being told it was coming.

   

  Since that time several neighbors have ordered new roofs and received them. I have not. My roof is currently leaking and I was told it would be fixed. Still no time table given I  me.

  No one at CMR has been accepting my calls or returning them.

   

  I would like a reasonable date as when the contract will be completed as in its original form. Failing that I will accept cancelation of the contract and refund of my deposit.

   

  PLEASE ADVISE.
  
  Regards,
  
  *************************

  Business Response

  Date: 12/02/2022

  CMR understands your concerns in regards to the timeframe. It has been substantially longer than our standard timeframe to start a project. The majority of the delays were due to not having the Policy of Payment signed. The contract (signed prior to resolution and payment of the insurance claim) specifically references the Policy of Payment document, which we could not complete until we had the final insurance claim settlement values. The customer's unreasonable refusal to execute this document has caused the delay. The payment terms on the Policy of Payment form did not alter the Contract in any way; instead it provides a clear understanding for both parties as to what payments are due at each major milestone of the project. We've been transparent in the delays this would cause if we didn't get all the necessary paperwork signed. Although we do appreciate the 20% payment in good faith that didn't supersede the fact that we didn't have all the required paperwork for production. Now that we have the dry-in materials delivered, the roof work has commenced. We are hopeful that this project will have no further delays unless it's from the tile manufacturer which is out of our control. Additionally, our records show that we have been in constant communication, and the customer has repeatedly been made aware of the cause of the delays

  Customer Answer

  Date: 12/06/2022

  Complaint: 18361732
  
  I am rejecting this response because: The facts are not correct. Insurance settlement was done in February of 2022. The contract entered into clearly states payment terms. CMR wanted to change those payment terms. After advice we were told that we should not agree to change the original contract. We advised CMR of that fact several times and offered to have the contract cancelled and a new one negotiated. We were told the official contract would stay in place and that the tiles had been ordered and were on their way. We still have no idea when they will arrive and when the roof will be finished. It is almost one year after CMR filed for permit to do the roof.
  
  Regards,
  
  *************************

• Initial Complaint

  Date:10/28/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please see the email I sent CMR below: To Whom it *** ********** name is ***************** and my address is **** ****************** | ************************************** I contracted with CMR back in September 2019. The introduction was with *********************** from my neighbor who was working with **** on a claim for his roof.****************** was a very nice man with a very attractive proposition which was basically we (CRM Roofing) will work with me and my insurance company and hold them accountable in getting me a new roof and to repair the interior of my home All seemed good and we signed up. This was the last positive experience I had with CMR. Quickly after signing up with CMR, no one would return calls or make appointments. The only positive thing CMR did for me was introduce me to ************************** and specifically my attorney ******************Ever since I signed up with CMR, no phone calls got returned by anyone having to do with construction or roofing. The only contact I have had with anyone from your company were the representatives ******************************************************* that handle the liaison between the client and the law firm you refer us to. Other than those people I cannot get a project manager or roofing specialist to return a call or come to my home for an estimate to do the work. This is 3 years of attempts! My most recent correspondence back in *** was with a subcontractor of yours for the drywall for my home. This person no-showed me twice when making appointments with them to get an estimate on the drywall repair of my home. To say I am upset about my experience is an understatement. My case is finally coming to some sort of settlement with the insurance company and I have come to the conclusion that you have no desire or cannot fulfill your promise of roofing and repair to my home. In addition, the thought of giving your company 25% of my settlement to you for doing nothing more than refer me to my attorney makes me sick to my stomach.

  Business Response

  Date: 11/09/2022

  We are always sorry if or when a customer becomes frustrated, as we are in this instance, and we understand this has been a very lengthy process. Unfortunately the insurance company has been slow to make a determination in your favor. But, our follow up team has been in contact with you from day one and I can see hundreds of contacts with you between calls and emails. The reason you haven't heard from anyone regarding the construction aspect of the job is because the project has not yet been funded by the carrier. Once the job is funded CMR provides all the necessary build documents/contracts/permits etc. to get your job into production and you will be able to speak with the construction division from CMR. Please understand the delays and the process of approval are completely out of CMR'S control, your attorney and ultimately your carrier are who has extended this waiting period, not ****************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************** is our desire, as it was when we met you so many months ago, to install your roof. Nothing has changed in the past months, and even though your frustration is valid, it should not be aimed at CMR.
  
  CMR offers financing options, if you want to move your project forward immediately and wait for reimbursement from your insurance company.
  
  We look forward to installing your new roof and assisting with your interior repairs soon just as we all agreed months ago.

  Customer Answer

  Date: 11/15/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *****************

• Initial Complaint

  Date:10/28/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In November 2021, a salesperson from CMR Construction and Roofing stopped by my home offering to inspect my roof for hurricane damage .To no surprise, they found damage to the roof and recommended that I pursue an insurance claim. They told me to sign an AOB, which I did for myself and for my husband (my husband was not available and they told me it was ok to signed for him). In the last few months I have received many other documents from them (agreement with scope of work, supplemental Conditions to Agreement, policy of payment, third party mortgage authorization, etc) that I do not agree and did not sign. I do not want this company to replace ******* anymore (endless reasons and concerns) and therefore I want a release of the *** (my husband is also on the insurance policy and he didnt even sign it). I was told that I would need to pay 25% cancellation affidavit but I could not find any clause mentioning it on the ***.

  Business Response

  Date: 11/15/2022

  CMR is simply asking the customer to live up to the agreement they signed. These customers contracted CMR as their roofing service provider. The customers did not submit a request to cancel the Contract within the contractual cancellation timeframe. The customers have received the payment from the insurer, and subsequently are in direct breach of the Contract. In reference to the customers disclosure in the complaint that they knowingly falsified the Contractual documents submitted to the insurance company; CMR Construction & Roofing adamantly refutes any such accusation, and strongly opposes any attempts made by the customers to falsify documents, breach the contract, or profit from the benefits of the claim. The customer had ample time to dispute the validity of the contract, but instead waited until they received their insurance settlement to make that claim. Following the receipt of this complaint, a senior sales manager immediately reached out to the customers to address this complaint. CMR has fulfilled its obligations, and we ask that the Customer do the same. Fair options have been provided, and we hope that the Customer will accept one of those.

  Customer Answer

  Date: 11/15/2022

  Complaint: 18325069
  
  I am rejecting this response because: The only paper I signed was a yellow paper called AOB and there was no clause stipulating the 25% fee. I did received a CMR contract which I DID NOT sign and this was the one that mentions this fee. Again, I DID NOT SIGN IT. I have been emailing and calling MRS. ************ and *************** many times in the last two weeks, left many messages but no one ever called or emailed me back. I am willing to pay a fee but its impossible if there is no communication between us. I also send CMR the revised insurance  settlement statement for their review but nothing, no answer. 

  
  Regards,
  
  *************************

  Business Response

  Date: 11/30/2022

  On November 4th, a senior Sales manager reached out again to the homeowners by phone and email to discuss the complaint and to see if they are willing to proceed with the roof replacement that they contracted. The customers did respond via email on November 28th with a request for documents and advised that they have been out of country. CMR has provided the requested documentation. The sales manager will continue to follow up with the customers directly to maintain an open line of communication. 

• Initial Complaint

  Date:10/21/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/29/20 we met with cmr rep ********************* to discuss our hurricane damaged roof which had several active leaks. We were verbally promised many times during the meeting that cmr would provide an entirely new roof for only the cost of our deductible. As stated in writing in the contract: Customer responsible for deductible only after roof is complete.On 4/22 we received an insurance settlement for $110,000 and paid $17,000 in attorney fees. We then attempted to get a firm price for the new metal roof since we also had continued damage that occurred since we first began the process. After several emails asking for a written number, we were informed by ***** that the price or your roof is now $6000 more than your settlement. Send us that and the $6000 deductible and we can get started. This was clearly NOT what was written in the contract. We contacted several other local roofers and were given estimates well below what cmr was quoting. One company came in at half that price for a full metal roof. We questioned cmr about this and after several days of no response ***** finally called my wife at work and his first words were, Hey lady, I hear you think were too expensive now. After this rude and combative phone call they also informed us that if we cancelled the contract we would owe them 25% of our settlement. This one sentence is hidden in the back of the contract, which we were NOT notified of in the beginning or asked to acknowledge. This 25% cancellation fee seems to be a large part of cmrs business plan. Had we been made aware of this from the beginning we would NEVER have signed a contract with them. Considering their overpriced quote, rude staff, deceitful contract which they cannot honor, numerous complaints and lawsuits that we are now aware of, we do not want cmr near our house. Assignment of Benefits contracts were made illegal in ** in 2019 and cmr uses a barely modified version. We demand to be released immediately.

  Business Response

  Date: 10/26/2022

  CMR has upheld its contractual obligations in this matter. We are simply requesting that the customer uphold theirs. Hopefully this can be resolved in a mutually agreeable manner.

  Customer Answer

  Date: 11/22/2022

  This response to my complaint is a joke.  CMRs legal department usually produces a multi-paragraph defense of their overpricing, unethical and soon-to-be illegal Assignment of Benefit contracts, and release penalties that are borderline extortion, all before accusing the customer of attempted insurance fraud just for filing the complaint.  I guess theyve given up trying to defend themselves since theyve only given me three sentences. 

  Lets go over their response sentence by sentence:

  1.        CMR has upheld its contractual obligations in this matter.  This is absolutely false.  Our contract specifically stated Customer responsible for deductible only after roof is complete.   There is nowhere in the contract that allows for any additional amount above our deductible and settlement.  On May 31^st, 2022 salesman ********************* informed us both verbally and in writing that the price of our roof had increased to $6000 over our total settlement.  At this point THEY were in violation of the contract.  This also raised a huge red flag and we contacted several other roofers for quotes and discovered that CMR was grossly overpriced.  We received a quote from a local company with 20 yrs. experience for $65,000.  That was about half of what CMR was attempting to charge us.  Any reputable roofer would have given us the option to terminate the contract unconditionally if they were unable to meet the promised price.  CRM basically told us, too bad.

   

  2.       We are simply requesting that the customer uphold theirs.  Again, our obligation was to pay them our settlement and deductible AFTER the roof was complete.  CMR demanded the deductible and additional money upfront before any materials were ordered or work began.  They also did not address the fact that we were NOT informed of their outrageous 25% cancellation clause.  Collecting this seems to be an important part of their business model. 

   

   

  3.       Hopefully this can be resolved in a mutually agreeable manner.  This last sentence is actually correct and it can be resolved agreeably.  Simply let us out of our contract without any penalty and we will happily move on with our lives and pretend that we never heard of CMR Roofing.  So far, it is obvious that they have no intention of doing this.  As I stated in my original complaint, we have been treated rudely by their staff and threatened with legal action over the phone, even after specifically requesting that all communication be done in writing.  After the second phone call, which happened on a Sunday evening, sales manager ***************** sent me a text stating If you are ready to cancel we can collect the $26,000.  Again, collecting this money is obviously quite important to them.  Perhaps it is how their salesmen get paid?

   

  Since this unfortunate situation began, we have learned a lot about the roofing industry and CMR in particular.  They claim to be the 10^th largest roofer in ******* with $175,000,000 in annual sales. This is according to a ******* video featuring their CEO.  They also had 40 active BBB complaints against them, which is more than the 1^st through 9^th rated roofers combined.  CMR has accumulated 24 complaints in the past year alone, many just like mine.  This has earned them the scorn of numerous reputable construction companies that I have spoken with.  They have also earned the attention of the ** ************************* the ** CFO, Congressman ************************* of the 19^th District, and state representatives **************** and **********************************  I have been in contact with all of these officials concerning CMR and their use of AOB contracts and they are not happy to have their constituents treated this way.

  I have also been encouraged to contact the media regarding this company and in the aftermath of Hurricane ***, which just devastated our community, I have met reporters from every local news outlet.  They are all very interested in this situation.  I do not wish to go this route but will have no problem telling my side of the story.  CMR has lost no money in their dealings with us and they are basically holding our family financially hostage.  They need to end this now and let us move on with rebuilding our home on our own terms and without them involved. 

  Business Response

  Date: 11/29/2022

  It is always unfortunate when a customer becomes so distraught prior to actual work even taking place. However, we will do our best to answer the accusations and the questions below. 
  
  1. Regarding asking the customer to pay more than their legally owed deductible - This one is simple, the only reason that more money was being asked of the customer is their decision to upgrade the roof they currently have. CMR and our contract owe for like kind and quality, but offer our customers the option to upgrade the entire roof, or parts of it accordingly. However, these upgrades are not required, and they cost us more money so we must pass that optional action at a greater cost to the customer. In as simple terms as are possible, we are happy to install the same quality roof that this customer currently has in place, and do it in a manner that meets or surpasses all current building codes and or other county requirements for ZERO money owed beyond the insurance payment and the customer's legally owed deductible. 
  
  2. A. There is a schedule for payments due and explained on the legally signed contract. If there is a mortgage company they will dictate that schedule, but short of that we will abide by the schedule on the signed contract. 
  B. We are in the business of installing roofs and do so at an incredible rate and volume in **. The 25% clause in the contract is not our goal, and never is. Our goal and hope is that our customers will ultimately receive enough money for us to install their roof, and then everyone should be happy. So if this customer will simply allow us to install the roof (the same, "like kind" roof) for the insurance proceeds plus their legally owed deductible, then we will install this roof as well and we will never speak of a cancellation fee.
  
  3. The customer has claimed a lot under number 3, so we will answer/defend as best we can. 
  
  We are very proud of the number of BBB complaints when weighed against the ****** plus roofs we have contracted in ** over the last 5 years. Most roofing companies who have earned more than CMR install primarily commercial roofs and so do not deal with the volume or the individual personalities that we do. 
  
  Further, as this customer points out, many of the complaints come from customers pre-build, just as in this case. This means that these people are not customers who are unhappy or unsatisfied with the roof we installed, but instead are unhappy that they are not going to get to keep part or all of the insurance proceeds. We have extremely few complaints from customers who, per their contract, simply pay us the insurance proceeds, plus their deductible, and receive a brand new roof installed by some of the best residential crews in the nation. 
  
  Regarding the government entities and people who may or may not be happy with CMR and our use of the **** we would point out that this current customer has NO AOB contract and so while we appreciate the research he/they have done, it has no bearing on this current contract and situation. Also, we would ask these people and agencies if they approve of a homeowner financially benefiting from an insurance claim? 
  
  Here is the boiled down issue: ********************* has paid X$ for the roof, CMR is willing to install said roof for that amount plus the deductible, so why does the customer care if they can get a cheaper roof from another roofing company? There will always be a cheaper bid, but that doesnt mean it is equal in specifications or quality. Is it even legal for the customer to spend less on the repairs than what the carrier has allotted, or for a customer to make money from an insurance claim, or to keep their deductible? These are all questions we would ask the ** and other parties listed below.
  
  For the record, CMR will absolutely not be a party to insurance fraud, which occurs when an insured submits one estimate to their insurer and then profits from the claim by having the work performed for a lesser amount.
  
  As for the media, we can not encourage or discourage anyone from speaking to them as that is a freedom we all enjoy in this country. If contacted by the media, we will share with them the same message we have been sharing with this customer "This customer signed a legal contract with CMR for us to install the roof for the insurance proceeds, plus the legally owed deductible. We want to honor that contract and complete this roof. This customer does not want to do that, wonder why? That is where we find ourselves.

  Customer Answer

  Date: 12/02/2022

  Complaint: 18234331
  
  I am rejecting this response because:

  CMR continues to be dishonest and evasive in regard to their contract and has now resorted to insulting me personally. 
  The choice to use metal was offered to us on the front page of the contract under Materials. See the attached copy and it is right there in salesman *********************** own handwriting: tile or metal. There is absolutely no mention anywhere of an additional cost for this. We have this documentation readily available and so do they. For CMRs information, after this enormous red flag first went up, we received a different quote for a complete reroof using 26-gauge 5V galvanized steel at just over half of what they attempted to charge. This company has been in business for almost 20 years with ZERO BBB complaints. Unlike CMR, they did not roll into our area 5 years ago following Hurricane ****.
  
  CMR continues to attempt to both gloss over and outright distract from their outrageous 25% cancellation policy. I will state once again that we were NEVER informed of this policy or asked to sign or initial the back page of the contract where this is buried. My wife and I will testify under oath if necessary to this fact. If collecting on this policy is never their goal, why was it the first thing mentioned when we questioned their overpriced quote and following a rude phone to my wife call from **************? Additionally, why did sales manager ***************** choose to call and then text me on a Sunday evening demanding $26,000 to cancel the contract or we would face legal action? Getting this money seems very important to these two individuals.
  
  ********** that we are not in an Assignment of Benefits contract, yet their name is on the settlement check along with ours, stopping us from accessing that money unless we release the entire amount to them. Exactly what kind of contract is this then? I have no doubt that CMRs full-time legal team has created a document that has allowed them to have all of the benefits of an AOB without giving the homeowner any of the protections imposed by ******* law after the 2019 reforms. This has definitely gotten CMR the attention of the ******* CFOs office.
  
  Finally, CMR has accused me of attempting to commit insurance fraud. This is an absolutely despicable insult on their part, but not at all unexpected. Hey seem to do this to every customer who files a ******************** complaint about their business practices. Nothing could be further from the truth and they know it. Our initial claim included a new pool cage, significant damage to interior drywall, painting as well as our roof replacement. As stated in my original response, our settlement amount after the reroof would barely allow us to address the additional interior damage that has occurred in the two years that we endured this process while living with a leaking roof. We DID NOT submit a claim just for a tile roof replacement. The only party attempting fraud here is CMR by trying to take our entire settlement and several thousand additional dollars for an overpriced roof.
  
  At this point, it is inconceivable that CMR thinks they can still do honest business with us.  They turned this into a total adversarial relationship immediately after we were awarded our settlement with no attempt to straighten out the confusion and have done nothing to earn our trust as a customer.  If CMR has a district manager who will call us at 7PM on a Sunday to rudely bully us and demand $26,000 or face their lawyers, what kind of people will they hire to fix my roof?  Furthermore,if CMR honestly thinks I am attempting insurance fraud, something they claim they will absolutely not be a party to, then why would they want anything to do with me?  I know they no longer expect to build our roof, but they definitely want that 25% of our settlement.  Collecting $26,000 without even buying a single box of screws is a nice payday if you can get away with it.

  
  By their own claim, CMR is an enormous company earning $200 million per year who allegedly builds more roofs than anyone else in *******,and I have no reason to doubt that.  Why do they think threatening customers to this degree is a good idea?  Since we first dealt with them, I have endured A LOT of adversity and this situation has not been my healthy for me.  At this point, all we want from CMR is a release from this contract so we can access our money and repair our home on our own terms.  It is the simplest and only decent thing for them to do right now.
  
  Regards,
  
  *********************

• Initial Complaint

  Date:10/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted CMR about a leak in my roof. They came out, did an inspection and had me submit a claim to my insurance company. The employee that assisted me advised me to give the incorrect date of loss. The insurance company dropped me and CMR directed me to a lawyer to *** the insurance company over this is***. Shortly after inspecting the initial damage, my roof began to leak into the house and water was pouring directly into my dining room. I contacted CMR and was told that someone would come and put up a tarp. Nothing was done. I continued to contact CMR and it literally took them 1 year to come out and put up the tarp. This caused further damage to the interior of my home. It became a very dangerous health hazard as black and green mold began to grow in the ceiling. I had to get a mycotox screen because I became very ill.Because of the claim and because we were in litigation, no other insurance company would insure me. I had to get the forced insurance provided by my mortgager which was $1400 a month for 15 months. Unfortunately, the settlement was not enough to cover the initial damages, nor the damages that were created due to CMR not mitigating damages. Not to mention the amount of debt accrued by the mortgage insurance, and medical bills. I decided not to have CMR do the work, because I couldn't afford it. They wanted $10,000 for breaching the contract.I was in contact with CMR and asked them to be fair. I told them I would pay for any work they had done. I was told that they would work with me and only have me pay $1,500. Then they came back and said it would have to be $2,500. I asked for a list of their expenses and they said they would get back to me. Did not hear from them again until I was contacted by their lawyer. Again, they wanted $10,000. After explaining myself again, they are saying they will settle with $4,500. I wanted to be fair, but now I don't want anything to do with them.

  Business Response

  Date: 10/21/2022

  CMR has decided to provide a mutual release due to the circumstances of their low settlement. This document is being drafted and will be produced over soon. We regret that the insurance company would not pay this claim.

• Initial Complaint

  Date:08/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We entered into an agreement with CMR in May of 2021 to replace our roof pending an insurance claim resolution. We sustained additional damage to our home during recent rain events. We have been unable to get CMR to respond to our roofing service needs. We subsequently had to have a mold and moisture remediation and a roof repair which was done by another contractor since CMR would not respond. We have no confidence that CMR will manage the roof replacement in a timely or professional matter. We have reached out to numerous CMR employees through email, including the *** and CFO, with no response. Our legal team has also tried to contact CMR. CMR has done no work on our property. We want a rescission of our contract with CMR without penalty or recourse from CMR. We are looking for the BBB to assist us with this resolution. Thank you in advance.

  Customer Answer

  Date: 08/16/2022

  Please close this complaint. I was able to successfully resolve the complaint with CMR. Please confirm receipt of this message and request for closure. Thank you. 

  Business Response

  Date: 08/16/2022

  CMR addressed the issues at 8:37 AM this morning and the customer indicated, in their additional comments, to please close this complaint. We were able to successfully resolve the complaint with CMR. Please confirm receipt of this message and request for closure. Thank you.