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Business Profile

Motorcycle Helmets

Dark Knight FX

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motorcycle Helmets.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/28/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Seller said 4-8 weeks for product manufacturing and turnaround. Then repeatedly made excuses for delays. Then the Pandemic hit and just slowed everything down, and he kept it up. Product 1 ordered in Sept 7 2018 [$323.99 USD], Product 2 ordered on June 18 2020 [$388.82 USD]. Neither product was produced or delivered, inquiries left unmet or stated that it was almost ready and about to go out. Sometimes slow responses were due to life hardship, he would post generic responses on instagram. or other reasons, over the past 5 years. Nothing delivered, no response for refunds. This independent business failed to be professional and supply refund or ship the product that was paid for. This is extremely disappointing. I would prefer the paid product be shipped if possible, but since it's been 5 years for one order & 3 years for the other, it's hard to accept anything will be sent. I would rather have my purchases refunded at this point, since I don't expect the items in question to be delivered. Since this is a one person independent operation its hard to take his word for it at this point.At this point it's just Integrity, either send the product or refund.

    Customer Answer

    Date: 12/20/2023

    Attached my response to the recent email update. The Business has not responded in anyway. Did not resolve this dispute nor do I believe they will.

  • Initial Complaint

    Date:09/29/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 1st 2022 I ordered a red hood helmet from his website and I haven&#**;t received anything since then. I tried contacting him and never received any response plus it seems like it&#**;s not just me with this problem he&#**;s been doing this with other customers. it seems like he only makes and delivers the product for people with a higher social status. every couple months he would post on his story making it seem like he&#**;s working hard on sending out orders but I feel like he just does that only to give us false hope and since then he pretty much went ghost on his instagram even turning off comments I honestly think this guy should get his website shutdown so nobody else can fall for this scam.

  • Initial Complaint

    Date:07/06/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Owner is stringing people along with stating he is behind and dealing with personal issues causing him to be late on their orders. He stops responding and never sends items they order for hundreds of dollars. I placed an order feb 2022 #**** and never received the order after multiple promises of priority and delivery. The owner stopped responding.

  • Initial Complaint

    Date:02/01/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date: January 10th, 2022
    Payment: $180
    Order: face mask Oni with with customizations
    Dispute: have contacted the shop owner on numerous occasions through instagram and have sent numerous emails as well.
    Resolve: no resolve has been met. My bank told me to try and get the shop to refund me. I was told 8-12 weeks and it’s been a year.
    Order #: ****

  • Initial Complaint

    Date:11/04/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I order a ronin mask from dark knight fx. It said on his site 8-12 weeks and it's been more then that nearly a full year. I already tried to email him to no avail, I tried messaging him on Instagram to no avail. He I'd not responding to anyone. So far their are Multiple people having the same issue of not getting their products or refunds some even waited 3 years for there helmet or mask. I'm done waiting. I want the job done and my mask delivered or a full refund.

  • Initial Complaint

    Date:07/29/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order in June of 2020 and two years later still have not received the item. I have reached out multiple times through many different sources (tik tok, Instagram, email, and even text messages) and have gotten few responses. The responses I have gotten state that the order will be ready soon, but that was back in December of 2021 and again in May of 2022, and yet still no update or information about when the order will be shipped.

Dark Knight FX is NOT a BBB Accredited Business.

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