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Business Profile

Apartments

Tarantino Properties, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Tarantino Properties, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Tarantino Properties, Inc. has 21 locations, listed below.

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    Customer Complaints Summary

    • 16 total complaints in the last 3 years.
    • 10 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:09/06/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I WENT TO THE PROPERTY AND SPOKEN WITH MANAGER ADRIANNA AND SHE VERBALLY TOLD ME THAT SHE WOULD ASSIST ME WITH GETTING AN APARTMENT FOR ME AND MY FAMILY.BUT A DEPOSIT OF $550 TOTAL IS WHAT WOULD BE REQUIRED FOR MOVE IN., SHE TOLD ME THAT I WOULD NEED TO GET 2 SEPERATE MONEY ORDERS,BUT I (WE)GAVE HER 3 MONEY ORDERS THAT TOTALLED$550..THE MANAGER DID MY BACKGROUND AND STATED TO ME THAT I WAS APPROVED AND THAT SHE WILL WORK WITH ME AND MY DAUGHTER******* ******, BUT AFTER RECEIVING OUR MONEY I CALLED HER TO FOLLOW UP & SHE THEN STATED THAT SOME WATER LINE WAS BUSTED AND DIDNT KNOW HOW LONG IT WILL TAKE FOR THE REPAIRS.SO WE CAN COME PICK UP MY DEPOSIT,BUT WHEN I GET THERE SHE ONLY PAYS ME$200 AND STATED THAT IT WOULD TAKE 30 DAYS OR MORE FOR MY OTHER$200.00 AND I LOST THE $150.OO THIS IS WRONG,I FEEL THAT IF SHE WASN'T GOING TO GIVE ME THE APARTMENT, SHE SHOULD HAVE GIVEN ME THE WHOLE$400.00 NOT HALF.ALL I WANT IS MY REMAINING$200.THAT IS OWED TO ME AND MY DAUGHTER!I DO HAVE THE RECEIPTS!

      Business Response

      Date: 09/07/2023

      Ms. ********* is correct.  The apartment she originally leased could not be made ready for her original requested move in date.  The property will refund all of her monies paid for application fees and security deposits that was posted into the onsite leasing software totaling $350.  The additional deposit required of $200 in the form of a money order was given back to Ms. ********* at the leasing office when the apartment hold was canceled.

      All refunds come from Tarantino Properties Inc.  The onsite leasing office cannot refund monies that have already been deposited into the operating account.  A check will be sent to the applicant's last known address unless an alternate forwarding address is provided to the property in writing.  

      We are sorry for the inconvenience. 

       

    Tarantino Properties, Inc. is NOT a BBB Accredited Business.

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