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Business Profile

Art and Culture

Crown and Paw

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Art and Culture.

Complaints

Customer Complaints Summary

  • 11 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/26/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/2/24 my order was created for processing and shipping. Total cost of $69.90. Order#******. On 8/12/24 I received an email stating my order was successfully mailed via **** providing tracking#**********************. My order was supposed to arrive 8/17/24. I have emailed Crown and Paw 5 times from both my personal email and through their website via contact us page. They will not respond to me though it states on their website I would receive a response in 24 hours. I have requested an investigation with the **** and they state they are unable to locate this package. Upon researching other customer reviews on this website/store this happens often with them, nothing out of the ordinary apparently. I have already requested a refund multiple times and they will not respond.

  • Initial Complaint

    Date:05/09/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 3 pet portraits on 11/29/23 (order #******). On 11/30, I emailed the company & asked how to upload my photos, as I couldnt find my order listed under my account on their website. On 12/01, they said my order wasnt captured by their main artwork management system, but they could process it using their secondary system. They said to reply to the email & attach my photos, which I did on 12/11, the day their website said was the last day to place an order & still receive it by Christmas. They replied the same day & said theyd send the photos to their design team.... Cut to present day - On 5/05, I sent an email stating Id just received 1 portrait in the mail. It was not of a photo Id approved but was a version Id asked for edits on that were never made. I also let them know I'm still waiting for my other 2 portraits. This saga has been going on for almost 6 months. At this point, I just want my money back ($113.04), or possibly the correct 3 portraits with a very large discount.

  • Initial Complaint

    Date:01/12/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 3 products over a month ago.
    Order #651502
    I never received the products, and I paid for all of them.
    They told me that the order got lost in their system and that they were going to get right on it. I still don’t have any of the three products. I’ve emailed them multiple times with no response. These gifts were supposed to be for the holidays and were a month past and I have no contact with this company. They are not responding to my emails and do not have a phone number. Please help to get the product sent to me immediately and reimbursement for my difficulties. Ultimately, I want the products.

    On Wed, Dec 27, 2023, at 03:08 AM, Crown and Paw Support wrote:
    Hello Jodi,

    Thank you so much for bringing this to our attention. We are so sorry to hear that you have not received an update on your order. Upon checking, your order was not captured by our main artwork management system which is connected to the online customer dashboard. We are so sorry about this.

    Please do not worry as we will be processing this using our secondary system. We will immediately get back to you as soon as your artwork is ready for preview and approval. Apologies for any inconvenience that this has caused on your end. We seek your kind understanding regarding this matter.

    Thank you,

    On Tue, Dec 26, 2023, at 08:37 PM, Jodi Ritter wrote:
    Where is my order???????
    I needed them for Christmas presents!!!!
    I had nothing to give my family!!!!!!!

    On Tue, Dec 26, 2023, at 08:34 PM, Jodi Ritter wrote:
    I never received this and it’s past z Christmas!!!!

    On Tue, Dec 26, 2023, at 08:33 PM, Jodi Ritter wrote:
    I never received my order! Now it's past Christmas!
    On Thu, Dec 28, 2023, at 12:42 PM, Crown and Paw Support wrote:
    Hi Jodi,

    We apologize for the inconvenience and disappointment this has caused!

    Rest assured that we are doing our best to finish your order at the soonest possible time. We'll send you an email once the artwork is ready for your approval.

    Thank you for your patience and understanding.

    Best regards,
    (...)

  • Initial Complaint

    Date:12/08/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order Number ******. 2 weeks ago I ordered a large mug of my boss and his dog, as a Christmas gift. I paid the extra $10 to skip the artwork queue and get my art to an artist "ASAP" to ensure the gift would be ready and arrive on time. Yesterday, I went in to check on the status of my order and was extremely disappointed to find out my $10 had been completely wasted, as my order was still PROCESSING, and had been for 2 weeks. This makes it all but certain that the gift won't arrive on time, not to mention this completely failed to deliver on promises made when I paid extra to skip the queue. I'm requesting that Crown & Paw Cancel this order and issue a full refund to the original payment method.

  • Initial Complaint

    Date:08/11/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a picture as a gift and have never received my order. It has almost been 2 months. They keep telling me I need to cancel the order which will cost me $10. I have no luck with support and am unable to reach anyone

Crown and Paw is NOT a BBB Accredited Business.

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