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Dixie Storage

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/02/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We got our car towed at 6am on Saturday November 2nd due to my husband getting pulled over after work and the car went to Dixie Storage. We called to confirm the price which was also a lie because the cop and the tow truck driver told us the price was gonna be $145 but the lady told us $295 when we called so we already was furious about the price.We tried to come pick up our car at 4:47pm they claim to be a 24/7 establishment we got here and called to be let in because the gates around the establishment were closed a lady answered and stated we have to wait an hour to be let into the gates to get our car mind you my husband had to be at work at 5:00pm but we knew he was gonna be a little late so he let his boss know he was gonna be about 30 minutes late because we didn't know it was going to take this long and we had to get a ride to the place and that person had to be at work at 6pm so after she told us we had to wait an hour we decided to go back home so the person that gave us a ride could go to work and we came right back the place is about 15 minutes from us we are 5 minutes away from the place and the lady calls us back and states that she had been waiting at the establishment for us and she was leaving and we had to wait another hour for us to be able to get our car so now my husband is two hours late to work at this point and his boss is furious with him and he might be on the verge of losing his job all because of this nonsense plus to makes matters worse we have a whole newborn in the car with us this business is unprofessional and needs to be shut down they have had previous issues with other customers they have a 2.0 rating it has been said they have stolen personal items out of people cars and etc. I want a full refund of my money for all this inconvenience my husband and I are going through just to get our car out of this lot

Dixie Storage is NOT a BBB Accredited Business.

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