Clothing
The Men's WearhouseThis business is NOT BBB Accredited.
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Complaints
This profile includes complaints for The Men's Wearhouse's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 80 total complaints in the last 3 years.
- 29 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/19/2024
Type:Product IssuesStatus:UnresolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My Perfect Fit ID number is ********* Just before the pandemic I purchased two suits from Mens Wearhouse over $1200 .00 the suits were left in the store until they reopen from the pandemic, for the inconvenience I was given free alternations. I took the suits to Mens Wearhouse located at **************************************** for the alternation. I needed the suits let out for my grandsons graduations so I took the suits to a tailor shop on 4/02/2024. To find out that the suit jackets cant be let out because the way the tailor cut them. I contacted the Mens Wearhouse they stated that I had to repurchase one of the suit jackets for $439.99 with only a $88.00 customer service markdown and the other ones no longer in stock. I've been a loyalty customer since 2018.Business Response
Date: 05/08/2024
Good morning,
This has been resolved with the customer. Thanks,
*** ******
Director, Digital Communications
Tailored Customer Solutions
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TAILORED BRANDS
__________________________________________
**************************************
p: ************
e: *******************************************************************************************************************************************************
__________________________________________
Customer Answer
Date: 05/09/2024
Better Business Bureau:I appreciate your prompt attention to this matter. While the process has not yet commenced, I have thoroughly reviewed the response provided by the business in relation to complaint ID ********. I am pleased to inform you that the proposed resolution is satisfactory to me.Thank you for your assistance in facilitating a resolution to this issue.Best regards,**** FasonCustomer Answer
Date: 07/10/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
Regards,
On May 11, 2024, I visited the man's warehouse to purchase a custom suit. Despite multiple alteration attempts, the suit remained unsatisfactory. On June 25th I met with the regional manager *** and a dedicated Tailor to address my ongoing issues. After spending four hours in the store, the alterations were still incorrect. Consequently, I sought out the services of my personal tailor for the necessary corrections. During the process, my tailor discovered that the suits collar was not properly sewn
Initial Complaint
Date:03/27/2024
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 3/22/2024 I purchased a suit from Men's Wearhouse for $522.71. I have my receipt and the transaction number is *************. The suit was for a wedding the very next day.
I only wore the suit for half an hour, and the seam on the side of the pants split. It took no time at all, and these pants were a size too large for me, so it was not caused by movement or stretching. I was sold a faulty product.
Men's Wearhouse advertises a Free 90 Day Return Policy everywhere that I can find, including printed on my receipt. When I took my suit back to the store where I purchased it, I was told the suit could not be returned because I had worn it. The store offered to repair the pants for me, but this is not satisfying. The pants that I was sold were defective and having the seam repaired will not fix my problem with the suit.
I am filing a complaint here hoping my appeal will reach someone at Men's Wearhouse who does not work in my local outlet so I can request a refund from them and file a direct complaint with the business about how my transaction has been handled.Business Response
Date: 04/09/2024
Offered to process return and refund will be processed.Customer Answer
Date: 04/12/2024
Better Business Bureau:
This letter is to inform you that The Men's Wearhouse has carried out to my satisfaction the resolution it proposed for my complaint, filed on 3/27/2024 and assigned ID ********. I appreciate the help with this issue.
Regards,
Fergus ****Initial Complaint
Date:03/25/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Subject: Formal Complaint: Hidden Restocking Fee Imposed Without Disclosure I am writing to file a formal complaint against Mens Warehouse]regarding a deceptive practice I encountered during a recent transaction. After purchasing $1,500 of merchandise at the store, the manager ******* attempted to charge me a restocking fee upon attempting to return some of the items purchased in store a week ago. They have a 90 day return policy. This fee was not disclosed at the time of purchase, constituting a violation of fair business practices nor stated on the receipt. Despite my attempts to resolve the issue directly with store they have failed to provide a satisfactory explanation or remedy. This disregard for transparency and consumer rights is deeply concerning and indicative of a systemic problem within the establishment.I urge the Better Business Bureau to investigate this matter thoroughly and take appropriate action to ensure that Mens Warrhouse upholds ethical business standards and respects the rights of its customers.Business Response
Date: 03/28/2024
Provided correct information regarding return process. ResolvedInitial Complaint
Date:03/01/2024
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order (*********) for five ****** ****** Modern Fit Turtleneck Merino Wool Sweaters (Black, Navy, Grey, Purple, Ivory) on February 24, 2024. I selected the standard 7-10 delivery. I got a shipping notice for the Ivory sweater the same day. I immediately wondered why only one sweater shipped. I received the purple sweater via ***** on 2/27/24, the Ivory sweater via ***** on 3/1/24. I received a shipping delay notice for the Black, Navy, and Grey Notice on 2/29/24. I called MW customer service who advised me that the remaining sweaters were shipped via *****, using some extension delivery service named ********** and that delivery could be an additional 7-10 days in addition to the standard delivery time that I agreed to when I placed my order. Supervisor **** (NS299) who reiterated what I was told by the customer service representative. Its disturbing, a breach of trust, contract and a textbook example of poor customer service. If I agreed to a standard 7-10 day shipping , the expectation is that I get what I purchased earlier never later. When I inquired about a delivery date for the remaining items, I was told they could not provide one. The gift was for my soon to be husbands birthday. They ruined it! I was forced to go out and purchase a last minute gift. Do better!Business Response
Date: 03/05/2024
package was delivered within time frame.Customer Answer
Date: 03/06/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
Regards,
Initial Complaint
Date:02/04/2024
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
1. On Wednesday January 24th I purchased a suit with pants a tie and a dress shirt, Late at night in ********* Men's wearhouse.. I was in a hurry as you can probably see from the time of purchase that day it was late and the store was about to close. 2. I wore it the next day and the pants were defective so they ripped. I wasn't able to continue wearing the product for the rest of the day. 3. I returned home and finally had time to return the defective product to the men's wearhouse in ****, ***4. I was greeted by wonderful ladies at the register who were nice and wanted to help me, when she saw the rip on the pants she said these are damaged I can't return them.I said yes they are defective because from the moment I put them on they ripped. she proceeded to get a manager 5. The store manager ****** came and said in a really rude manner and high voice like he was yelling. " IM NOT RETURNING THESE". without even asking what happened or what went wrong. No sense of customer service whatsoever. I tried to explain but he did not want to hear it. and told me to call corporate office. 6. This really got me upset frustrated and angry because all I wanted was just to return a product that was defective. I have been a loyal customer for a very long time. I just wanted my money back..7. Conclusion: I bought 4 items and all 4 were returned to the store. I only got credit for the Suit and Shirt. I want my credit for the TIE and PANTS that the store currently has possession of. I also would like an apology from ****** the store manager for mistreating me with his unprofessional behavior.Business Response
Date: 02/12/2024
full refund has been provided.Customer Answer
Date: 02/15/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.
Initial Complaint
Date:01/29/2024
Type:Product IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
purchase of clothing online. submitted a return. sent items back, never got the money. I have been calling them for 8 months and now they are telling me they can't help meInitial Complaint
Date:01/13/2024
Type:Product IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Details:Date of transaction: 01/09/2024 Amount of money paid for items requesting refund: ****** Business claims there is a 90 day return policy Dispute: manager claims there is a stain on the pants of the suit while it was only a **** similar to a small streak from chalk, easily wiped off Resolution: The business has only offered to provide $100 of points Order number/Transaction number: 3537*60*13595Initial Complaint
Date:01/12/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased clothes for our son on 01/01/24. Cashier told us they have great return policy within 90 days and said they can provide cash refund if we paid in cash without a problem. Clothes dont fit properly so returned to store in 01/10/2024 for refund. Told us a check will be mailed to our address in 10 days because they dont carry that much cash in store. I told her I paid you in cash and its not hundreds of dollars so I expect cash refund because you all got our money without having to wait. She said we cannot provide cash refund because system wont allow it. She went ahead and processed the refund procedures for a check to be mailed and my wife called corporate office and they told her that the check will take over 20 days to be received in mail not 10 like store said.if store accepts cash payment, as all merchants should if they are in retail sales, they should be able to provide refund immediately in cash for small amounts. They need a safe with small amount of cash on hand. Now we must wait over 20 days for a check. This shouldnt be allowed. Some people still use cash to purchase items and a retailer should provide cash refunds. We were also given incorrect information by two workers. I want a faster refund. Maybe put funds on a plastic card with funds immediately available or store should be required to have some small amount of cash funds on premesis or be required to be able to get it at a moments notice from the bank? These are truly logical solutions and I hope that something can be done to change this. I also want our refund sooner than 20 plus days or longer. What if it gets lost in mail? Very silly and inappropriate solution to a paying customers problem.Business Response
Date: 01/30/2024
We have communicated the resolution to the customer. Thank you,
*** ******
Director, Digital Communications
Tailored Customer SolutionsInitial Complaint
Date:01/08/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I went into Men's Wearhouse on 12/27/2023 requesting to get measured for a tuxedo rental that I would wear for a black tie on *** ****** **** I gave my preferred measurements, including my pants being 31 length and the shirt being french cuff. Given that it was short notice, I also had to pay an extra fee to have it ready the day prior to the event on the 31st. When I went to pick it up, I had no way of making any changes given the timing. I was extremely disappointed with what was provided. The pants were practically floods, to the point where I think i was given a 29 in length rather than 31, so I was unable to use the shoes I rented given the look. I ended up wearing my own black loafers. The shirt was in terrible condition, discolored and all. Was not what you would consider a french cuff, so I did not use it, ended up using my own shirt that I had dry cleaned. To that point, could not use the cufflinks, or the pocket square, or my bowtie, but ended up wearing my own tie. All in all, this was a terrible experience, nothing like I expected and I would like a refund for this transaction.Business Response
Date: 01/11/2024
This has been resolved with the customer. Thank youInitial Complaint
Date:12/13/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a suit for someone for an event on 10/28/2023. The person opted not to wear the suit, and took it back to the store the next morning, on 10/29/2023. The suit was unworn, but the manager of the store refused to take it back, citing "Manager's Discretion".
That same day, I texted with the MW corporate number, and they agreed to provide a full refund if we shipped the suit back, citing that the store should have taken the return. I was sent a shipping label, which we put on the box and left with ***** that day.
10/31/2023 I recieved a notice that the package had been delivered to MW, so I inquired about the status of the refund. I was told by the representative that it would take 21 business days to send a check since apparently refunding it directly back to the card is "impossible". I explained the situation and they told me I would receive an email when the refund was processed.
11/07/2023 I reached out to MW again because I had recieved no email about the refund. I was informed by the representative that the address we had been provided on the shipping label MW sent us for the return was the wrong address and the suit had gone to the wrong location. They then informed me I would be getting a refund anyway (their mistake) within 3-5 days.
12/04/2023 After not recieving the check, or any correspondence from MW, I reached back out to request a status. I was told by the rep that the check was requestsed 11/07/2023 (meaning I should have recieved it in 3-5 business days). The representative told me on the phone that they would have to verify that the check had not been cashed, and requested a new check be sent to me. I was told I would get a tracking number for the second check. I never did.
12/14/2023 I called back to find out where my check was, and was told that they never sent a second check and the first check was still enroute 23 days later. I was told to wait until Tuesday 12/19/2023 to see if the first check arrives.Business Response
Date: 01/09/2024
This has been resolved with the customer. Thank you,
Jay ******
********* ******* **************
Tailored Customer Solutions
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