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Business Profile

Electric Companies

Just Energy Group, Inc.

This business is NOT BBB Accredited.

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This business has 1 alert

Complaints

This profile includes complaints for Just Energy Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Just Energy Group, Inc. has 22 locations, listed below.

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    Customer Complaints Summary

    • 314 total complaints in the last 3 years.
    • 111 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/30/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was approached by a salesperson from "Just Energy" during a visit to my local ***** Club in March 2024. I was told by the salesperson that this was an exclusive ***** Club Members Only offer that ***** Club approved to provide members with savings on their utilities. The salesperson proceeded to say that I could purchase natural gas from any company and that by using Just Energy, I would save money. Since signing up, my natural gas bill has done nothing by increase in cost; even though my gas consumption has stayed stable. I requested an energy audit from my utility company (Consumers Energy). I learned from my audit that I am paying double for my natural gas as I am paying Consumers Energy and Just Energy for the same product. That means, the sales pitch was a deceptive "bait and switch" scam and I have been paying more for the same natural gas consumption for the past 14 months- to the tune of and additional $881.47. I have tried to call the customer service line at ********************, but I cannot get passed the ** prompts. I filed a complaint online, but I have not heard back from the company. I also filed a complaint with ********** since the Just Energy company was sponsored by ********** (allowed to be in a local member's only store)

      Business Response

      Date: 06/05/2025

      Thank you for bringing Mrs. ******* ********* concerns to our attention. Just Energy has contacted Mrs. ******** and referred her to the agreement outlining the plan information she accepted. She has also been provided with the relevant cancellation details. A refund is not warranted, as Just Energy has fulfilled its obligations under the terms of the agreement for the premises. Mrs. ******** is encouraged to contact Just Energy directly should she have any further questions or concerns.

    • Initial Complaint

      Date:05/19/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My light got disconnected an I didn't have a past due balance... So I still had to pay $173.00 to reconnect my light because they stated I had a past due balance... I know I didn't.....

      Business Response

      Date: 05/28/2025

      Thank you for bringing Mr. ******** concern to our attention. 
      Just Energy has completed its investigation into Mr. ******** concerns and has made multiple attempts to follow up with him but has not been successful. We encourage Mr. ****** to return our calls or emails so we can assist him with his concerns.

      Thank you,
      Corporate and Consumer Relations
      Just Energy


    • Initial Complaint

      Date:05/16/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had an account for electric in *****, I moved & had to dispute the final amount that was charged, which was adjusted. I set up a payment arrangement on May 5th to pay the balance in 3 payments. On May 12, I received a call from an agent who demanded balance in full for the account, was extremely rude & when I provided the address to verify, she hung up. I then called & spoke w/a manager in the billing ***** he advised the payment plan was on file & that I should not get any more calls. Today, 5/15/25, I received yet ANOTHER call demanding balance in full. I would like to pay this bill off, but if I receive 1 more call, I will cancel the payment arrangement & will NOT pay the final amount, your company can delete the balance owed. This is pure harassment at this point, there is an auto deduct payment plan in place, there should be NO reason I am getting calls demanding payment.

      Business Response

      Date: 05/21/2025

      Good day,

      Thank you for bringing Mrs. ********* concerns to Just Energys attention.

      Just Energy spoke with Mrs. ******** and addressed her concerns, she confirmed she had no further questions about the outcome. The customer has been

       provided our contact information should she wish to discuss her concerns further.

      Thank you,

      Just Energy Corporate and Consumer Relations Department


    • Initial Complaint

      Date:05/07/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  

      Although, ive been told that it is being worked on, it is still not settled and complete.  I've spoken to representatives ***** who assures that it will be the normal bill.  

       

      however, it currently does not reflect that.  They are saying that it is not their fault and because i live in ***** that anyone can provide my address and transfer my services.

        I also mentioned a credit on my account because of the inconvenience, and stress.  But, they are saying that it is not their fault either.

      It is not my fault as I did not request a transfer and this has completely been stressful as I feel everything is put of my control.  

      I pay my bills on time and so there should be no additional amount or fees added either.  Regardless of what the usage was with the company that they transferred the service to.  And I still have no idea who that company was, and I need to know that, that company will also not come back stating that I owe them money.

      Regards 

       

      Ms Brown 


       


      Business Response

      Date: 05/19/2025

      Thank you for bringing Ms. ******* concerns to our attention. We want to inform you that Just Energy has communicated with Ms. ***** and addressed her concerns. We have also provided her with a direct phone number to one of our Compliance Specialists should she have any further questions.

      Thank you,
      Corporate and Consumer Relations
      Just Energy

       

      Business Response

      Date: 05/28/2025

      Thank you for providing us with Ms. ******* concerns. 

      We informed Ms. ***** that a request to reinstate her services through ********* was submitted on May 7, ****** days ago. Although she has been returned to Just Energy, the MarkeTrak process, including billing adjustments, typically takes 30 to 45 days to complete. As a result, she may receive notifications reflecting outdated account balances, which can be disregarded.

      Thank you,
      Corporate and Consumer Relations
      Just Energy

      Customer Answer

      Date: 06/04/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  

      I will allow it to close when it is completely back with updated payments.  I was told it would take 35 days or more... I paid my normal bill and and it still shows an outstanding balance and I also still received a text message b4 I paid it with a high balance 

      Regards,


       

      Business Response

      Date: 06/09/2025

      Good day,

      Thank you for bringing Mrs. ****** concerns to Just Energys attention.

      Just Energy spoke with Mrs. ***** and addressed her concerns, she confirmed she had no further questions about the outcome. The customer has been provided our contact information should she wish to discuss her concerns further.

      Thank you,

      Just Energy Corporate and Consumer Relations Department

      Customer Answer

      Date: 07/01/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  


      Issue finally fixed
       

    • Initial Complaint

      Date:05/07/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  



       

      Business Response

      Date: 05/08/2025

      Good day,

      Thank you for bringing Mrs. ***** concerns to Just Energys attention.

      Just Energy spoke with Mrs. **** and addressed her concerns, she confirmed she had no further questions about the outcome. The customer has been provided our contact information should she wish to discuss her concerns further.

      Thank you,

      Just Energy Corporate and *****************************

    • Initial Complaint

      Date:05/02/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We were cornered by a saleswomen in ***** Club (******, **) selling just energy. We were told that they were a all natural company and that our gas bill would stay the same, we were just switching providers but would still be through consumers energy. We found out that not only our bill went up over $30 a month but that it was a bait and switch. All of their documents which we signed were sent to our emails which we verified at the time. Only to look a few months later and the information and documents have disappeared. We feel as if we have been scammed and others are most likely also. If we could get your assistance with this matter we would deeply appreciate it Sincerely The ****

      Business Response

      Date: 05/12/2025

      Thank you for bringing this matter to our attention.


      Regarding the concern expressed by customer ****** ****,please be aware that the customer completed the enrollment, where the Just Energy Plan Rate is listed directly on the Contract. As the Just Energy Plan Rate appears on the customer Contract, it allows potential customers with an opportunity to compare, with the Utilities Rate, prior to agreeing to the enrollment. Just Energys Contract is transparent and does not imply any Rate or savings misinformation. These documents have been attached for review. The customer also agreed to participate in ********************* Carbon Offset Program Just Green, which adds an additional cost, to the base Just Energy Plan Rate.


      On May 5, 2025, the customer made contact to cancel. The customers account was submitted for cancellation and, according to the electronic response received from Consumers Energy, the customers account will be removed from ********************* Supplier Pool effective June 1, 2025.


      As the Just Energy Plan Rate was listed on the Verification and Contract, at the time of the enrollment, Just Energy is of the opinion that reimbursement is not warranted.
       Please do not hesitate to contact us should you have any further questions or concerns.


      Thank you,
      ****** ****
      Compliance Specialist

    • Initial Complaint

      Date:04/21/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Friday April 11, 2025 my electric services were disconnected with Just Energy due to an IAG order . Basically someone not in my household tried to establish new services and either gave my address or the new energy provider (***) made a typo and put my address in error , this was confirmed with Oncor with the Just energy representative on the line . Because of that Just Energy wants to charge me a $175 disconnection fee for ending my contract early . I called and disputed so theyre going to do an investigation that can take ***** business days if its proved that it wasnt my doing my fee gets waived . So in the meantime they created a new account for me that requires I pay a $299 deposit in the next 20 calendar days , I disputed this because if my account was never wrongfully disconnected I wouldnt need to pay a deposit . They are not budging and saying with good payment history Ill get it back in ************************************************************************************** deposit being required .

      Business Response

      Date: 05/01/2025

      Good day,

      Thank you for bringing Mrs. ******* concerns to Just Energys attention.

      Just Energy spoke with Mrs. ****** and addressed her concerns, she confirmed she had no further questions about the outcome. The customer has been provided our contact information should she wish to discuss her concerns further.

      Thank you,

      Just Energy Corporate and *****************************

    • Initial Complaint

      Date:04/19/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Just energy sells *** are lying to get people to sign up for their company. I was told by a sells *** that just energy was a cleaner gas and it was free to sign up for and use so I signed up I mean why not it clean gas for the environment and its free. My gas bill has almost tripled in 30 days and the heat is barely being used its been 50 degrees or higher all month.

      Business Response

      Date: 04/28/2025

      Hello ****** *****,


      Thank you for informing Just Energy about your concern with your enrollment. Please be aware that administrative feedback will be sent to the agents management team, to make sure accurate information, about the Just Energy enrollment, is being relayed. The attached Contract and associated Verification indicate that Just Energy is a Gas Commodity Supplier, with the Just Energy Rate Plan detailed. As Just Energy has a signed Contract, there is no basis for adjustment.


      Please do not hesitate to contact us should you have any further questions or concerns.


      Thank you,
      ****** **** (**********************************************************)
      Compliance Specialist

    • Initial Complaint

      Date:04/18/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company is a ***************************************** Supplier. Looking back on the history of my account they have been overcharging me substantially each month for a long time, I did not give my authorization for them to be a vendor on my account. I am 80 years old. Why would I agree to pay their rate of $1136 per Mcf each month when my Consumers Energy Provider only charges $4.22 per Mcf for the same exact service and product. This is predatory and was recently brought to my attention when I did an audit of why my bill was so high compared to other senior citizens I know. I called the Supplier number provided on my bill, as well as Consumers Energy to get this removed. Consumers gave me the number of ************** which matched what was on my bill for their customer service number. When I called, it is a front for some Medical Alert Device and they deny that the number is affiliated with the Just Energy company, when pressed further, the representative slips up when asked what their phone is and starts to give a ***** number and not a ***** number, They have no intent to have you get in touch with them to cancel this service, you cannot even get them on the phone. I want this cancelled immediately and I would like to see about adjustments on over charges on my prior bills from non-authorization.

      Business Response

      Date: 04/28/2025

      Thank you for bringing this matter to our attention.


      Just Energys records indicate an agreement was executed,during a door-to-door enrollment, on September 14, 2007, by Mrs. *** *********,to enroll with ************* and Electric. A copy of the Contract has been attached for your review.


      In February 2011, notification was sent informing that ************* and Electric had been acquired, by Just Energy, and that Just Energy would be seen as the Gas Commodity Supplier.


      On April 21, 2025, the customers account was submitted for cancellation and, according to the electronic response received from Consumers Energy, the customers account will be removed from ********************* Supplier Pool effective June 1, 2025. As Just Energy has a signed Contract, there is no basis for adjustment.


      Please do not hesitate to contact us should you have any further questions or concerns.


      Thank you,
      ****** **** (**********************************************************)
      Compliance Specialist


    • Initial Complaint

      Date:04/11/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In January of 2025, I informed Just Energy that I was no longer using their services and that when my plan expired, which was 2-7-2025 to cancel it. Instead they took it upon themselves to switch plan without my approval. I was very sick in the hospital from 1-19-2025 until 2-10-2025, with asthma, pneumonia, flu, pseudomonas, and in isolation with Tuberculosis. I called them from the hospital several times even though I wasnt supposed to be talking due to ******************* to make arrangements for my last bill so I thought,they were rude and inconsiderate I spoke with supervisor asked them how can they change my plan without my permission when I clearly stated I no longer wanted their services they completely ignored me. I paid a bill for $308 on 2-11-2025 after I got out of hospital. I continually asked them why my service was still not cancelled they stated that hadnt received notice that I wanted it cancel which is not true. Now I have another bill for $385.11 which was due on 3-7-2025 this is ridiculous!!!! I would appreciate it if youll would help me to resolve this matter as soon as possible, this situation is causing me stress which is not helping my current health issues. Also I have switched to another electric company and they are still trying to charge me how can I be billed for two companies when I kept telling them to cancel. Please help!!!Im a senior on a fixed income I dont want my credit messed up due to their ignorance, inconsiderate, and rude behavior. Thank you for resolving this matter ****

      Business Response

      Date: 04/24/2025

      Good day,

      Thank you for bringing Mrs. ********** concerns to Just Energys attention.

      Just Energy has spoken with Mrs. ********* and she disputes the results of our investigation. We have explained our findings to Mrs. ********* but she does not agree with the resolution. At this point, we have provided her with evidence supporting our investigation and addressing her concerns. We remain committed to offering fair and transparent service and regret that we have been unable to reach her desired resolution.

      Thank you,

      Just Energy Corporate and Consumer Relations Department

    Just Energy Group, Inc. is NOT a BBB Accredited Business.

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