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Business Profile

Electric Companies

Just Energy Group, Inc.

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Just Energy Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Just Energy Group, Inc. has 22 locations, listed below.

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    Customer Review Ratings

    1.18

    Average of 249 Customer Reviews

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    Review Details

    • Selene T

      Date: 07/09/2025

      Selene T

      Date: 07/09/2025

      They have taken 3 months to get my account on the buy back program so it has now been 3 months that I have paid for electricity I am not using because my generators are making it. Don't get them stay away their contracts are extremely long. And not a "great" deal.

      Just Energy Group, Inc.

      Date: 07/10/2025

      Hello ****** *******,Thank you for bringing your concern to our attention. We need additional information to be able to locate your account. Please kindly contact our customer service department at **************. One of our team members will be glad to assist. Our business hours are 8 AM to 7 PM (Mon to Fri) and 9 AM to 6 PM (Sat). You can also reach to us via email at ****************************************** and provide best time and phone number and account information for one of our agents to contact you. Rest assured we will do everything possible to resolve this situation for you as soon as ************* ***************************** Advisor

    • Genevieve R

      Date: 07/02/2025

      Genevieve R

      Date: 07/02/2025

      I have solar and have had it for several years. Every day, multiple times a day, I get a call from these folks. I wish they would stop calling.

      Just Energy Group, Inc.

      Date: 07/07/2025

      Hello Genevieve *****,
      Thank you for bringing your concern to our attention. We need additional information to be able to locate your account. Please kindly contact our customer service department at 1-866-587-8674. One of our team members will be glad to assist. Our business hours are 8 AM to 7 PM (Mon to Fri) and 9 AM to 6 PM (Sat). You can also reach to us via email at [email protected] and provide best time and phone number and account information for one of our agents to contact you. Rest assured we will do everything possible to resolve this situation for you as soon as possible.
      Best Regards,
      Sheldon, Social Media Advisor

    • Maria T

      Date: 07/02/2025

      Maria T

      Date: 07/02/2025

      Deceiving, not doing what the Sales reps are saying.
      I'm extremely disappointed and feel taken advantage of. This company’s sales reps target specific stores and promise to reimburse cancellation fees from previous providers, but they never ask how much those fees actually are. They assure you it will be fully covered, only to call a month later and say the maximum reimbursement is $150. In my case, the cancellation fee was $600. Not even their own cancellation fee is that low! This is misleading at best and feels like a bait-and-switch tactic. What’s worse is that they seem to target locations where people may not know their rights or how to respond. To make matters even worse, I’m now paying more than I was before switching. I was misled every step of the way. As a consumer, I’m trying to cut expenses, not add to them—and this company has done the opposite of what they promised. Now I'm told I have to wait another 10 to 15 days just to find out if there will be any resolution. That is completely unacceptable. Because of these deceptive practices, I will be filing formal complaints with the Federal Trade Commission (FTC) and my State Attorney General’s office. Consumers deserve honesty and transparency, not manipulation.

      Just Energy Group, Inc.

      Date: 07/03/2025

      Hi ***** ******,
      Thank you for taking the time to share such detailed review about your recent experience with Just Energy. It would be our pleasure to assist you in resolving your concern. One of our team members is trying to contact you. At your convenience, please call 1-866-587-8674. Business hours are 8 AM to 7 PM (Mon to Fri) and 9 AM to 6 PM (Sat). Rest assured that we will do everything possible to resolve this situation for you as soon as possible. We look forward to speaking with you.
      Kind Regards,
      *******, Social Media Advisor

    • Casie F

      Date: 06/02/2025

      Casie F

      Date: 06/02/2025

      Horrendous experience. The sales ***resentative found me in a ***** store and INSISTED it was going to be amazing. Told me they would put me on their special nights free plan with a special offer of 19 cents per hour during the day and -30 cents per hour at night and insisted that as long as I "ran a tv" at night I would have a bill that was 100 or less. They also promised me a gift card to ****. Low and behold, I get my bill and it says I am paying 20 cents an hour on average. I called and told them what the sales *** told me and all they could say was "Sorry the sales *** lied" and that I am actually paying 30 cents during the day and -30 a night and it was my fault my bill was so high because I wasn't using enough energy at night. Did not try to fix it. When I cancelled, and asked if I was ever going to get my ***** gift card I was promised they told me No. I got my last bill for the remaining days (9 DAYS) and was charged ****** for 9 days!!! They claimed I used over 700 kWH and when I asked them to double check the meter because there was no way they told me they couldn't because I cancelled and If I reactivated my membership they could do that for me. Horrible experience and $480 bill later. Willing to do NOTHING to help, or fix their shady sales practices. Awful experience.

      Just Energy Group, Inc.

      Date: 06/04/2025

      Hi ***** *********,Thank you for taking the time to share such detailed review about your recent experience with Just Energy. It would be our pleasure to assist you in resolving your concern. One of our team members is trying to contact you. At your convenience, please call **************. Business hours are 8 AM to 7 PM (Mon to Fri) and 9 AM to 6 PM (Sat). Rest assured that we will do everything possible to resolve this situation for you as soon as possible. We look forward to speaking with you. Kind Regards, *******, Social Media Advisor

      Casie F

      Date: 06/11/2025

      I have already called back and spoke to a customer service liaison. They asked about the situation, and apologized. The situation wasn't resolved, and the most the liaison said they would do is open an investigation on the sales representative.

    • Joseph B

      Date: 05/29/2025

      My single home one occupant just energy bill was a few dollars short of 600. a month. Switch back to **** my bill is around 140. What a rip off for years...

    • Rita B

      Date: 05/12/2025

      Rita B

      Date: 05/12/2025

      I immediately tried to cancel this service. Contacted the man that claimed all this good stuff and sent texts to the texts o got.Tried to call customer service. All i ever got was elevator music. I waited as long as I could stand it.Put a flag on my electric provider to not let anyone change me over. They let it happen anyway.I'm very angry after checking their scam overly high bills. This company should be ashamed.

      Just Energy Group, Inc.

      Date: 05/14/2025

      Hi **** ********,Thank you for taking the time to share such detailed review about your recent experience with Just Energy. It would be our pleasure to assist you in resolving your concern. One of our team members is trying to contact you. At your convenience, please call **************. Business hours are 8 AM to 7 PM (Mon to Fri) and 9 AM to 6 PM (Sat). Rest assured that we will do everything possible to resolve this situation for you as soon as possible. We look forward to speaking with you. Kind Regards, *******, Social Media Advisor

    • SM

      Date: 05/08/2025

      SM

      Date: 05/08/2025

      The worst customer care service. I have asked to switch my account to new Apartment on June 7 , 2025, they shifted it to May 7, 2025. Called more than 5 plus times to confirm the address change but every time they say it as May 7, 2025.Atlast i got confirmation in phone that my account will be activated at new address on June 7, 2025 but they are helpless to send an confirmation email which is very much required for my new lease agreement else i wont get the new lease. Very sad to say this , Tara energy cannot even send any confirmation email. The customer care never understands. I am posting this review to Just Energy since Tara Energy comes under Just Energy

      Just Energy Group, Inc.

      Date: 05/14/2025

      Hi ***** *******,Thank you for taking the time to share such detailed review about your recent experience with Tara Energy. It would be our pleasure to assist you in resolving your concern. One of our team members is trying to contact you. At your convenience, please call **************. Business hours are 8 AM to 7 PM (Mon to Fri) and 9 AM to 6 PM (Sat). Rest assured that we will do everything possible to resolve this situation for you as soon as possible. We look forward to speaking with you. Kind Regards, *******, Social Media Advisor

      SM

      Date: 05/17/2025

      After nearly 3 hours on the phone, the issue was finally resolved by Just Energy, the parent company of Tara Energy. However, a week later, I received a call from Tara Energy customer care, and only then was the move-out request email sent.Unfortunately, I ended up spending 5 to 6 hours of my valuable time on what should have been a simple request. Given this experience, I still feel uncertain about relying on Tara Energy customer serviceespecially if there are any changes to the move-in or move-out dates.

    • Davud E

      Date: 04/19/2025

      Davud E

      Date: 04/19/2025

      Just Energy signed me up in Kroger for a solar buyback program and free nights. Only problem is they haven't been buying my solar for months. When I called them they acted like it was my fault. What a scam!

      Just Energy Group, Inc.

      Date: 04/21/2025

      Hi ***** ********,Thank you for taking the time to share such detailed review about your recent experience with Just Energy. It would be our pleasure to assist you in resolving your concern. One of our team members is trying to contact you. At your convenience, please call **************. Business hours are 8 AM to 7 PM (Mon to Fri) and 9 AM to 6 PM (Sat). Rest assured that we will do everything possible to resolve this situation for you as soon as possible. We look forward to speaking with you. Kind Regards, *******, Social Media Advisor

    • Jordan G

      Date: 04/10/2025

      Jordan G

      Date: 04/10/2025

      This company is literally stealing money from me. I am in a one bedroom one bath apartment. My bill has been almost $400.00 for 3 months in a row. I call to tell them theres no way my bill should that high. They investigated the situation and said that my bill and usage was correct! IMPOSSIBLE! It is literally me and my dog here. And I work hybrid. People with 4 bedroom homes have cheaper electricity bills than this. No one can explain to me why my bill is remotely over $200.00. I have to constantly do extensions, because I can not afford the bill. Its crazy!

      Just Energy Group, Inc.

      Date: 04/11/2025

      Hi ****** *******,Thank you for taking the time to share such detailed review about your recent experience with Just Energy. It would be our pleasure to assist you in resolving your concern. One of our team members is trying to contact you. At your convenience, please call **************. Business hours are 8 AM to 7 PM (Mon to Fri) and 9 AM to 6 PM (Sat). Rest assured that we will do everything possible to resolve this situation for you as soon as possible. We look forward to speaking with you. Kind Regards, *******, Social Media Advisor

    • Mildred B

      Date: 04/07/2025

      Mildred B

      Date: 04/07/2025

      Do not sign up with this company I was told by a *** in the store that Id be paying ****** per kilowatt I was actually paying 23cent per kilowatt and now Im stuck in a two year contract with them and I have to pay $175 fee if I decide to leave them after being conned into signing up with them.

      Just Energy Group, Inc.

      Date: 04/09/2025

      Hi ******* ******,Thank you for taking the time to share such detailed review about your recent experience with Just Energy. It would be our pleasure to assist you in resolving your concern. One of our team members is trying to contact you. At your convenience, please call **************. Business hours are 8 AM to 7 PM (Mon to Fri) and 9 AM to 6 PM (Sat). Rest assured that we will do everything possible to resolve this situation for you as soon as possible. We look forward to speaking with you. Kind Regards, *******, Social Media Advisor

    Just Energy Group, Inc. is NOT a BBB Accredited Business.

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