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Business Profile

Mortgage Broker

Cornerstone Home Lending, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Cornerstone Home Lending, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Cornerstone Home Lending, Inc. has 81 locations, listed below.

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    Customer Review Ratings

    1.31

    Average of 13 Customer Reviews

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    Review Details

    • Leisha T

      Date: 07/03/2025

      The ***** team engaged in deceptive practices. I was given a closing cost estimate and then, two weeks before closing, the costs increased almost double. This included a nearly $5,000 origination fee for a non-discounted rate. This means I could have received that rate anywhere with no points. This rate was .10 higher than my credit unions and they wanted me to pay for this low rate. My officer was rude and condescending. It is two weeks until closing and she added all these shady junk fees to my loan. This is not my first house. The fees are outrageous. Do your own research and come to your own conclusions. But I would not use them.

    • Alejandro B

      Date: 05/30/2025

      Unfairly charging fees. Paid my first payment on time, they ran it incorrectly, and charged me a fee

    • SONNY N

      Date: 10/12/2023

      Heather Smith, Cornerstone Mortgage Loan officer in Austin was not very responsive with answering and returnig phone calls to customers. She did not possess the quality and personality to be in this Mortgage servicing business.

    • Kelsey L

      Date: 06/30/2023

      Cornerstone sold my loan to another servicer after I made my first payment. Except they apparently didn’t tell the new servicer the effective date, so now both companies are telling me I’m supposed to pay them. Cornerstone even transferred my first payment I made in June to the new company after I called trying to figure out what was going on, but now my online account shows I owe that money to them again! And both companies say I’m supposed to be paying them for July! Both companies keep saying they’ll reach out to the other to get it straightened out, but nothing has happened. Honestly this shouldn’t be an issue in the first place, and it’s unacceptable.

    • JAKE S

      Date: 06/08/2023

      10/10 Would recommend. Robert P***** took care of my family and I. I would highly recommend him to anyone.

    • Benjamin R

      Date: 02/25/2023

      I love in wisconsin and had applied for a WHEDA first-time home buyer program mortgage with down-payment assistance. I was told by a lender that I was pre-approved contingent on employment verification. I got the pre-approval letter and everything. The day after I attempted to put in an offer on a house I got a call saying that I am not approved unless I can come up with $5000. I now have no funding, had to pull my offer, and I can't go through the process again because it'll drop my credit score. I now have to wait 3-6mo. for my credit score to recover from the hard inquiries and try to find another lender that's not going to do me dirty.

    • BONIFACE T

      Date: 02/23/2023

      Cornerstone Home Lending New Jersey is the worst mortgage servicer. I gave one star because there is no option for zero star. Horrible overall service including customer service. This mortgage servicer does not have the customer's interest at heart. Cornerstone Home Lending only cares about the interest the customer pays. Cornerstone transferred my mortgage to another servicer without informing me. The mortgage was transferred in August 2022, and I received 1098 from this servicer last month. I have called Cornerstone Home Lending several times requesting for 1098 and haven’t received it yet.

    • dan s

      Date: 02/17/2023

      this is the worst company i have ever used , they are not able to maintain my account, for months they have been put someone elses documents in my account, every time i tried to iron that out they wouldnt believe, then transfered me to Texas branch and now they send the statement late every month , now they have sold me to another bank thank goodness, good bye cornerstone,, i really do not even want to give one star,,

    • Brian E

      Date: 01/05/2023

      Cornerstone doesn’t report mortgages to Experian anymore. As a result our credit dropped 30-40 points. We have made several attempts to contact them with no change even though they say it will.
      We will find someone else among the hundreds of companies in the near future

    • Tonya D

      Date: 11/15/2022

      Within a few months of closing on my mortgage they transferred/sold it to *** *********. My loan was conventional A paper but they sold it to the absolute worst servicer in the whole industry. They didn’t even warm me. If you close a mortgage through Cornerstone you could also end up wrestling with customer service at *** ********** 

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