Complaints

This profile includes complaints for CenterPoint Energy, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

CenterPoint Energy, LLC has 29 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  CenterPoint Energy, LLC

  1111 Louisiana St Houston, TX 77002-5230

• 

  CenterPoint Energy, LLC

  15934 Cypress North Houston Rd Cypress, TX 77429-2104

• 

  CenterPoint Energy, LLC

  PO Box 4583 Houston, TX 77210-4583

• 

  Centerpoint Energy

  399 Highway 6 W Oxford, MS 38655-8597

• 

  CenterPoint Energy

  2019 E Pass Rd Gulfport, MS 39507-3735

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/12/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CenterPoint knowing placed a smart meter less than a foot from our bed now me and my wife are dealing with several health issue and they’re refusing to remove the illegal placement of the meter unless I pay them a 200 dollar fee I am totally disabled war veteran who just had pay a 900 bill based on a faulty meter that’s not working correctly so having to pay 200 more to move a illegal placed meter when I’m on a fixed income Don’t make since to me.especially since our health is already bad due to the meter and the exposure were having to deal with daily.I need it moved as soon as possible

  Business Response

  Date: 09/16/2022

  Thank you for allowing us the opportunity to address your
  concerns. We apologize for any inconvenience that you have experienced
  regarding your electrical meter. CenterPoint Energy began installing advanced
  meters in March 2009, which allows automation for meter readings among other
  things. We show that a representative has spoken to you in length regarding
  your smart meter and your options. They explained that you could have your
  electrical contractor move your electrical service equipment to a more desirable
  location. Upon further research, we show that a meter test was performed by
  CenterPoint Energy on 08/22/2022 and the results indicated that the meter was
  functioning properly. We value our customers and strive to provide quality
  customer service. If you have any questions regarding your electricity our
  customer service team at 800-332-7143 will be happy to assist you. Kindest
  regards, CenterPoint Energy.

• Initial Complaint

  Date:09/09/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Centerpoint came out and said my service line was bad so I replaced due to flickering lights in my home. Turns out is the transformer bad and Iam out of 1800 dollars to replace my service line. I want my money back.

  Business Response

  Date: 09/12/2022

  Thank you for allowing us the opportunity to address your
  concerns. We apologize for any inconvenience that you have experienced
  regarding your electrical issues. Upon further research, we show that
  CenterPoint Energy technicians visited your property on 09/05/2022 and found
  that the voltage was ok. On 09/09/2022 our technicians visited the property
  again and discovered that there was an equipment overload and the pedestal was
  replaced. Our technicians came back to the property later that evening to
  install a secondary bypass cable to repair CenterPoint-owned cables. However,
  you had already had your underground lines replaced. Per our conversation today
  you stated that your electrician did not perform the necessary steps to check
  your lines, because he didn't have the access he needed, but instead he just
  went ahead and replaced the lines. If those additional steps would have been
  taken then it could have been confirmed that there were no issues with your
  underground lines allowing CenterPoint to inspect our equipment further. In the
  event a customer needs to make electrical repairs or testing to the electrical
  service on their property, CenterPoint Energy will temporarily disconnect the
  power upon request for those repairs. Unfortunately, in this case, since there
  was no prior inspection performed to confirm that there were no underlying issues
  on the property side CenterPoint Energy is unable to reimburse you for the
  replacement of your underground lines. Kindest regards, CenterPoint Energy

• Initial Complaint

  Date:09/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Wednesday sept. 7th my gas was turned off i paid the entire amount of almost 300 dollars and they said they would turn it back on well it is now friday with no service so i called back and they are saying i need to make another 200 dollar deposit (2nd deposit now had to pay one 3 yrs ago getting it on)... now i just lost my job so there is no way i can pay more now when i paid what they asked in the first place i have 2 small kids that need hot water and for me to be able to cook food...

  Business Response

  Date: 09/09/2022

  In review of the account, we do not show that a security deposit was required when you first began service at this address in 2019. When service is disconnected for non-payment, a reconnection fee and a security deposit is required to restore service. The total to restore service at this time is $217.97; this is the balance of $24.85, a $59.12 reconnection fee and a $134.00 security deposit. Once this payment is made, please contact Customer Service at 1-800-227-1376 to schedule to have the service restored. 

  Customer Answer

  Date: 09/13/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  
  
  [Provide details of why you are not satisfied with this resolution.]
  
  
  
  Regards,

  
  
  
  
  
  You all should have said that b4 i paid off the entire balance the same day it was shut off.. not oh we know we said pay this amount but you really need to pay more now... 

   

  I lost my job and had to borrow the almost 300 i paid to you all if id have known b4 hand i could have borrowed more.. 

  Business Response

  Date: 09/22/2022

  In review of the account, we do not show that you contacted us for a reconnect quote prior to paying the balance at the time of disconnection. The service was disconnected on 9/5/22 and Customer Service was not contacted until 9/8/22. We were not given the opportunity to quote these amounts to you prior to you paying the account balance and asking for the service to be restored. When service is disconnected for non-payment, the account balance, a reconnection fee and a security deposit are required to restore service. Your August billing statement does have the following verbiage printed under Important Information, "If your service is disconnected, in addition to your current balance, an estimated deposit of $130.00 and a reconnect fee will be required before services can be restored."

• Initial Complaint

  Date:09/01/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved at the end of March 2022, beginning of April 2022. The gas should have been shut off at that time. To my memory I would have set this up online. I'm not sure what happened, if it didn't process correct. The gas was never shut off and my new buyers of the home got a shut off notice taped to the door this week. This is not acceptable. I can provide proof of my house signing date, the date my electric was shut off, etc. There is no way that Vectren cannot see that there was not usage in the home. The heat is automatic but since it's summer that should not have been kicking on. There should be information to show that these charges are not valid. I did not receive a single call/text or other contact about this. Since I now live an hour away, anything sent to the old EMPTY house would not have reached me. I am so frustrated by this. I need this account reviewed to show that there was no one in that home. I can also provide the records of when we signed on the new house and the electric was shut off at the old house. I would like a billing adjustment to reflect when the electric was shut off as there was not a single person in the home and I would have arranged them to be shut off on the same date or before. Electric was shut off 4/22/22, gas would have been set up to be shut off that same date or prior, as electric was used for cleaning gas was not. I included a screenshot of that final bill from my electric showing my final date, it even shows it was a partial month. Thank you.

  Business Response

  Date: 09/07/2022

  In review of the account, we were not able to locate any requests to stop service at the *** **** ***** ******* ** address via phone or email. The service was turned off on 8/30/22 when the service was disconnected for non-payment. Since we never received the request to stop the service in your name, the charges will stand on your account. If you have any questions, please contact us at 1-800-227-1376. 

  Customer Answer

  Date: 09/13/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  
  
  Simply stating you can't find it, doesn't mean I didn't make that request. It's not my responsibility to keep track of that after it's sent to you. That's your job. As I advised, I likely did this online, but magically it can't be located. How convenient. Yet ALL of my other services that I scheduled the same time were moved? And it's obvious to your company that no one was in that home or using the service. This is fraud, plain and simple. It's an attempt to gaslight me into paying for something that I didn't ask for, and never used. Why didn't I get a phone call at any time that my service was past due? This fraudulent charge needs to be removed from my account. I signed for my new home on the 16th of March, power was turned off to the home in April. I will pay through the date that the power was turned off, even though we left in March, simply as an olive branch. But I will not be responsible for Vectren's lack of organization beyond that point. Please rectify the total to reflect the electric shut off date of 4/22/2022, the date we finished the work being done there. No one was using the gas at all in April, but since Vectren is choosing this route I will offer this and ONLY this. I will NOT be scammed any farther. Please rectify this. Thank you. 

  
  
  Regards,
  
  
  
  
  
   

  
  

  Business Response

  Date: 09/26/2022

  As an exception, we have removed any charges that were billed after 4/22/22. The total account balance is now $210.96 and the billing statement can be viewed when you log in to your online account. We have also emailed you a copy of the bill. If you have any additional questions, please contact us at 1-800-227-1376.

• Initial Complaint

  Date:08/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8/29/22 Power has gone out 9 TIMES in about 16 days, each time for 2-9 hours. THIS IS UNACCEPTABLE, Centerpoint! Yes, there was clearly a lightening strike on the first outage, but no actual answers since then. Ridiculous text messages with updates, NEVER actually solving the problem that has clearly gone on for more than 2 weeks. It's only impacting 13 houses, so I'm sure it's barely on their radar. The impact to people's lives is significant. We need this resolved once and for all, and your customer service center knows NOTHING and can do NOTHING! If it needs a new ground electrical box, REPLACE IT ALL, not just rigging it up to work for a few hours! If it's supply chain issues, fix it or at least let us know what the heck is going on! Enraged.

  Business Response

  Date: 09/01/2022

  Thank you for bringing this matter to our intention and
  allowing us the opportunity to address your concerns. We apologize for any
  inconvenience that you have experienced regarding your frequent outages. A representative
  has attempted to contact you but has not received a return call as of today. Upon
  further investigation, our field service team is looking into the matter and
  working on a plan to limit the number of outages you have experienced. If you
  have any questions please contact customer service at 800-332-7143.

• Initial Complaint

  Date:08/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern,
  
  On july 4th 2022 we experienced a car accident with a CenterPoint Energy truck. As per the police report, CenterPoint Energy was at fault as we were rear-ended exiting the freeway. I was the one driving the car and live in Florida, but the owner of the car is my nephew (houston resident). It has been close to 2 months and he has stayed stranded without a vehicle or a rental car. The case number with the claims department is ************* ***** (case representative) has been the representative we have spoke to only 3 times ( she refuses to answer or return our calls in a timely manner). ****** ***** has been a bit more responsive but still no success with resolving this problem. The only thing done to date is an inspecition of the damages by an appraiser (Donald) on July 19th. We are normal humans with a family and my nephew has had no transportation for almost 2 months with no transportation to now take the kids to school or commute to work. If this can be forwarded to anyone that can actually help it would be greatly appreciated. We keep getting told after weeks of calling that this is still under investigation. All we want is for the vehicle damages to be fixed so we can move on with our normal lives. I have the police report and photos of the vehicle damage if needed. Thanks!
  Best regards,
  Vanessa S.

  Business Response

  Date: 08/24/2022

  Thank you for bringing this matter to
  our intention and allowing us the opportunity to address your concerns. We
  apologize for any inconvenience that you have experienced regarding your claim.
  Our records show that the claim is currently under investigation and our claims
  department will be working with your attorney regarding this matter.

• Initial Complaint

  Date:08/23/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Centerpointenergy stole an extra payment out of my account and had the audacity to say I have to wait 14 fans there another due today 8/23/22 and now I can't pay it thanks to them folks I'm ****** they do this to customers and by time you get your refund it's time to pay again ill worry bout that later righti need me famoyit took th 14 sec to get my money

  Business Response

  Date: 08/25/2022

  Thank you for bringing
  this matter to our intention and allowing us the opportunity to address your
  concerns. We apologize for any inconvenience that you have experienced
  regarding your refund of $137.96. Upon further investigation, we show that you
  have spoken with a representative who explained that a refund request has been
  expedited. It will be issued on 08/29/2022 and sent via regular mail. Please
  contact customer service at 1-800-752-8036 if you have any further questions.

  Business Response

  Date: 08/25/2022

  Thank you for bringing
  this matter to our intention and allowing us the opportunity to address your
  concerns. We apologize for any inconvenience that you have experienced
  regarding your refund of $137.96. Upon further investigation, we show that you
  have spoken with a representative who explained that a refund request has been
  expedited. It will be issued on 08/29/2022 and sent via regular mail. Please
  contact customer service at 1-800-752-8036 if you have any further questions.