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Kids Empire

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Kids Empire's headquarters and its corporate-owned locations. To view all corporate locations, see

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Kids Empire has 2 locations, listed below.

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    • Kids Empire

      9749 Westheimer Rd Houston, TX 77042

    • Kids Empire

      17355 Tomball Pkwy, Houston, TX 77064 Houston, TX 77064

    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:01/13/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a quote and information from ******** and *** from the Kids empire in ******** back in *********** December I called twice to make sure I had the correct information.I indeed had the information they had previously given to **** spoke twice to *** and ******** in person and twice over the phone.I was told inorder to book a party we had to deposit $150.$30 per kid included 2 slices of pizza, a goodie bag, drinks and 2 adults. That is the ONLY reason i booked this place to begin with because we could bring the parents of the kids and we could bring up to 3 babies in at no ******* I let them know right after christmas I would book it.Originally it was going to be 13 kids INCLUDING my daughter.Then I told them it was between ***** but I would update them once there Jenn said it was fine.When we arrived to our party, we had 16 kids & 26 adults. I have a list of all who went.We had 3 babies under the age of 10 months.There was 2 adults who only went to drop off their gift to my child and head back to the base in **, TX well Jenn said they could not and needed to charge me the extra adults. I told her they were not going to stay or eat or anything just drop off my daughter's gifts and she didn't care. I had several friends who were babysitting and took a niece or two just to play not to be at the party because we don't know them and ******** would not let them pay general admission even if they were not there for the party. They charged me a total of $1061.17. They were supposed to credit me $30 for cake as ******* I am talking to the host about cutting the cake, the party etc, it was 4:30.She then rudely interrups and says maam it's time to pay.She basically charged me for God knows what.We had 16 kids for our party, 26 adults and 3 babies at OUR party. She then proceeds to tell me that she doesn't know why she would say $30 per kid when it's $40. So even at that I am due a HUGE refund. I need someone to contact me asap. My guests had a horrible time with her.

    • Initial Complaint

      Date:09/27/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went into Kid Empire on April 7, 2022 to book my daughters bday party, soon after my daughter broke her leg, I went back to cancel the party, they told me I had to email corporate to receive a refund because they could not issue one in house. No one could give me a contact number they claimed that even employees/managers are unable to reach them other than through email. I emailed, stated the issue, attached hospital forms, I emailed 3 more times and called the store. Danilo finally emailed me back on May 16 stating the issue was being escalated with corporate, I called again in June/July and got no help on August 27th 2022, Danilo emailed he asked me to send him my booking confirmation, as well as the amount I had paid, I sent both & Danilo told me they would issue my refund, I explained that I am no longer living in Houston so he asked me to send him a good address to mail out a check, I then received a call in September stating my refund was ready to be picked up at the store. I explained they were supposed to be mailing a check, the employee said he was simply following directions and knew nothing about the check being mailed and I would need to email them again because they have no other way of contacting corporate. I sent ANOTHER email on Sep 15th asking what was going on and I have not received a response yet. My refund amount is $162.38

    Kids Empire is NOT a BBB Accredited Business.

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