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Business Profile

Rolling Doors

US Steel North America

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 11 total complaints in the last 3 years.
  • 11 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/09/2025

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My company ordered doors for a shop from US Steel on November 18, 2024. They cashed my check. We were told the doors would arrive within 6 weeks. They never arrived, and we were told they hadn't been manufactured yet. Since it was taking so long, we canceled our order and asked for a refund. Since no refund came, I called US Steel. No one answered, but there was a message saying my call would be returned. That didn't happen either. My foreman tried as well. Still no answer. We tried again many times. I finally texted them. They said I would be getting a refund. This still hasn't happened. I just want my money refunded for materials I didn't get. This may not seem like a large amount to some, but it's a large enough amount to my small construction company to want it refunded & not just ignored by US Steel.

  • Initial Complaint

    Date:06/24/2025

    Type:Sales and Advertising Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    US-NA advertised on ********** for roll up garage doors. I went to the website to check on pricing of doors and created a quote for 5 garage doors. I had a follow up telephone conversation with a person from US-NA clarifying the order, and who emailed payment instructions for a check. On 4/14/25 I sent a payment authorization for a check to the ************************** email address, and the check was cashed on 4/15/25. Today is 6/24/25, and I have not received any confirmation that doors are coming. The person at the email address responds that they will send an update on shipment, but that never comes. At this point, and after reviewing other BBB complaints, I've realized that I've been scammed out of $14K. This criminal should be in jail.

  • Initial Complaint

    Date:06/16/2025

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 28, 2025 a 10’ x 10’ roll-up steel door with track, containment cannister and remote controllable 120-volt operating motor was ordered from *** ******** **** ****** ********** ******** ** ** ****** **** is an internet store front that is a subsidiary, division, or department of The U. S. Steel North America Corporation (hereafter referred to as USSNA) to which full payment was rendered on March 28, 2025. According to the written, AGREED UPON ORDER provided to me by Will Jones of ****, “the typical production and shipping time is 4-6 weeks”, which calculates out to May 9th on the **** side. Today being June 16th, it has now been a full ten weeks since the order was placed and paid for in the amount of $2,341.44. To date, no one has ever directly called or emailed me regarding the status of the order. A recording answers the **** contact number of 1-800-887-7084. A caller has to leave a message, but no one returns the call. As a result, I have called USSNA directly at 1-800-608-9442. I called USSNA on May 9th to inquire about the status of the order. A woman named Heather **** emailed me in response to that call and indicated that ****’s production and/or shipping department would contact me with a status update. To date, I have STILL, NEVER received an order status update. Recently I have emailed Heather **** and requested that she initiate the refund of my payment to U. S. Steel North America because they have not been able to fulfill the terms of the Sales Order. I have received no response from USSNA.

  • Initial Complaint

    Date:06/09/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered and paid for a 4x7 roll up door in Sept of 2024 that I was supposed to pick up in ******* 6-8 weeks later.The only time Ive been able to talk to a person is when they took my order, after that only emails with excuses about the lack of response to my ************ I cant even find an address to know where to pursue further action to get a refund.

  • Initial Complaint

    Date:05/23/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid for the rollup door but never received door

  • Initial Complaint

    Date:05/16/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order placed in November 2024 Check was processed in November Not contacted about ship date after making multiple emails.on March 11th I was contacted by email from customer service (**** ********) stating that I would be contacted about delivery .Have made three emails Have been ghosted since.

  • Initial Complaint

    Date:05/12/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order placed , paid for, and confirmed on March 7, 2025 (confirmation number R733869729). The shipping duration estimate was given as 4-6 weeks. I have not been given any updates and all my emails and phone calls have gone unanswered.

    Customer Answer

    Date: 05/13/2025

    I have attached photos of purchase receipt describing item and detailing pricing

     

  • Initial Complaint

    Date:04/07/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To Whom It May Concern:

    I contacted US steel North America to purchase 3 brown standard roll up garage doors in October last year. I was told they could not accept credit cards and they needed to do an *** ********** from my account. On October 29th of 2024 they withdrew $3431 from my checking account.
    I have emails and a contract stating 4 to 6 week lead time. It is now April 7th. I am approaching the 6th month waiting for information on when we can expect our doors.
    I have emailed and called countless times. I typically do not get a response other than an occasional email that I will get information when available. I've given them extra time due to holidays and such.
    I simply want a refund at this point. I've emailed and left several voicemails asking for a refund and get no response to that.
    I do have proof of all of this through my emails, and contract with them and will attach the supporting documents.
    Again, I am simply asking for a refund. I cannot continue to wait for doors to secure my tools and equipment any longer. My livelihood is completely unsecured at this point. I've found a local company that can provide me these same doors but I do not have the funds available until I am refunded by US steel North America.

    Thank you,
    ********* ********

  • Initial Complaint

    Date:01/20/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 3 August 2024 I placed an online order for a rollup garage door. This was after considerable coordination with the company - determining engineering requirements and specifications for the door. The delivery in the signed paperwork stated 4 to 6 weeks delivery time. Around 4 weeks after placing the order I started contacting the company to determine a delivery date. Response was minimal (Will ask Shipping). At 8 weeks I was informed that the door department was consolidating their manufacturing capabilities and would provide an update when available. I have contacted the company (leaving voicemails and emails) every week since late October. The status is always the same. I recently started including that I would like to discuss a refund of funds. The replies (when they do respond!) always are the same...we will get with Manufacturing and let you know when we have a status. It's now 6 months after placement of order with no product delivered, no status of manufacturing, no estimated delivery. All contact has been relegated to only email, no phone calls.

    Customer Answer

    Date: 01/21/2025

    ****,

    Thank you for the recent order. The below is the online order invoice detailing the order and attached is the payment forms. Please review and then choose the payment option.

    Payment option one: Have a personal or business check made out to US Steel North American, and reply back to this email* with a copy or cell phone picture of it, accounting will process with it.


    *Majority of the customer are simply taking a picture of the check with their cell phones and emailing back, the accounting department then will process it electronically and move the order forward.

    Payment option two: If you do not have checks, you are able to complete the payment by ACH. Fill in the account information on the attached form, sign and reply back to this email, accounting will create a check for payment using the information provided with your authorization.

    When I receive the information, I will forward it to accounting for them to process and release for production. If you have any questions, please reply back to this email or call me direct.



    Thanks again,
    ******* *****
    US Steel North American
    Customer ****************************************************************************************************** <******************************************>
    Sent: Friday, August 2, 2024 4:15 PM
    To: US Steel North America <**************************>
    Subject: New Order #R995880253


    New order from: **** *******
    ************** | ********************************

    Order: R995880253  |  Date: 2024-08-02
    Shipping Address
    **** *******
    *****************************************************************
    ************** Shipping Method
    Typical production and shipping time is 4 - 6 weeks. The freight time and costs are estimated. Shipping fees and times are subject to change due to delivery address, area conditions, and carrier fluctuation.
    Special Instructions
    1. The actual height of my door opening is 140 inches (11 ft 8 inches)...order form only allowed even 'foot' measurements. 2. I would like to have a chain hoist for this height. That option was not available on the order form.

    Order Summary
    11'-0" wide x 11'-8" tall light duty commercial roll up door
    Door Width - Framed Opening Width: 11'-0"
    Door Height - Framed Opening Height: 11'-8"
    Door Color Outside: (Inside is only available in white): Silhouette Gray
    Door Mounts To: Appropriate fasteners are included: Steel Frame - Add Mounting Plates
    Insulate the Door: Standard Door - No Insulation
    Door Operation: Standard Chain Hoist Operated
    Top Rubber Header Seal - Exterior Seal: Standard Application: No Seals
    Side Brush Seals - Exterior Seal: Standard Application: No Seals
    Shipping and Customer Pick Up Option: Standard Shipping and Crate Fee
    Extended Warranty Option - Mechanical Only: Standard Warranty - 1 Year
    SKU: 11-W-X-12-T-LDC $1,421.00
    Subtotal: $1,421.00
    Shipping (Typical production and shipping time is 4 - 6 weeks. The freight time and costs are estimated. Shipping fees and times are subject to change due to delivery address, area conditions, and carrier fluctuation.): $725.00
    Sales tax on all building material 7.5%: $160.96
    Order Total: $2,306.96
    Selected payment method: Payment - Personal / Company Check, ACH, Wire
    You do not pay for the order online. You will receive a call from an associate to review the order and ensure that everything is correct prior to completion. Upon verifying the order, the payment will then be processed to complete the order.

    Customer Answer

    Date: 02/06/2025

    I responded earlier with the email invoice/order number and details for this order....

    It appears in the correspondence log on this page...

    Is there something here that i am not understanding?

    **** *******

    cell:  ************

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