We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Tennis Equipment

Tennis Express, LP

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tennis Equipment.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/09/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for a tennis demo, and my card was charged. Two days later, I received no follow-up and called support, only to find out that my order had been canceled. I then placed a new order through an agent over the phone, provided all necessary information, and my card was charged again. I was assured that the order was placed. The next day, I was informed that the items were out of stock.I changed the items and reached out again. This time, I was finally told that the order was placed, and I was provided with a shipping tracking number. Suddenly, I received another email stating that my order was canceled again due to suspicious activity.I contacted support once more and spoke with a manager, who informed me that I would not be able to successfully place an order if I provided the same information.This entire process took a week, marked by extremely poor communication and order status updates from the company. There appears to be no genuine intention from the company to help customers place orders successfully.

  • Initial Complaint

    Date:08/07/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I returned a tennis racquet that was not suitable for my game. I will not dispute the condition of the racquet but do not wish to be forced to spend my refund at their store or receive nothing. Also if they are keeping the racquet for donation and refunding such a small amount I should be able to say who the materials will be donated to if my money is making that possible.

  • Initial Complaint

    Date:12/20/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I mailed my tennis racquet to Tennis Express, LP ***** **** **** *****, Houston, TX 770423404 on December 4th, 2023, with tracking through ***, for a restringing service I had purchased. Racquet was confirmed arrived on December 7th, 2023 and was signed for by "Hicks." After not hearing anything from Tennis Express, LP for 8 days concerning my racquet, I contacted Tennis Express, LP on December 15th to inquire about the status of my racquet and when I would receive it. Representative said they would look and call back in 20 minutes. I did not receive any phone call that day and received no information (despite repeatedly calling) until the following Tuesday from Tennis Express, LP and a representative explained that they made a "bad booboo" and lost my racquet. He offered a used replacement racquet, a "demo" racquet of the same model. I explained that this offer did not cover the value of the lost racquet, then he asked what I would like, and I explained that I would accept the used "demo" racquet of the same model as my lost racquet and an additional new racquet as fair compensation. This request was denied. Due to managerial absence, this conversation had to be continued the following day. After talking to a supervisor, I was offered the same deal as the night before. This conversion continued for several minutes, ending with the Tennis Express supervisor accusing me of being disrespectfully uncourteous and that she, quote: "could have given you [me] a slap on the wrist," which was a bizarre and uncomfortably aggressive statement. I have been very polite and patient throughout this whole process. I was also told during my last conversation that the original "demo" racquet they offered me was in such bad shape that they (Tennis Express, LP) would not even be comfortable selling it. I was also told by a representative that my racquet might have been accidentally sold by Tennis Express on eBay instead of sending it to the restring department as I had paid for.

  • Initial Complaint

    Date:08/25/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a purchase on 08/12/2022 with a promised 2 day shipping. Five days later, I still haven't received my package. So I called and they said they were moving and would ship on 08/22/2022. Today is 08/25 and I still haven't receive a tracking number or any notice so far.

Tennis Express, LP is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.