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Business Profile

Baseball Cards

Panini America

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Baseball Cards.

Complaints

This profile includes complaints for Panini America's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 367 total complaints in the last 3 years.
    • 88 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/28/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This a complaint against panini of America...I'm writing this for customers who has been waiting for redemptions cards from the company. I am one of them who has been waiting almost a year now....I have seen and talked to to others and some have been waiting over 2 to 3 years for a simple football card!!! They say a replacement card after 120 days...still nothing after 9 months and nothing for others for years!!!! They have them ready to be sent but they don't or seem like to apply anything to their company!! Called...left messages...emails....and ***** no response!!! Company has the poorest customer service and their promises r never fulfilled!!! No answer at all!!! Please have someone get the ball rolling for all of us who has been waiting and starting loose our patience!!! We spend thousands on their products...yes some boxes of football cards r over 2k each...I know I bought 3 mosaic hobby boxes at 700 each...and no customer service for the amount we r spending on this company?! That's a joke!!!! Please help all of us to resolve the biggest joke of a company in this company!!! Thank u very much!!!! Have a great day!!!!

      Business Response

      Date: 09/08/2023

      Dear Valued Panini Customer, 

      We sincerely apologize for the inconvenience and frustration caused by poor communication in the past. We appreciate your patience and would love to help you with your concerns. For redemptions, after the original 120 waiting period for your redemption, if we have not received the signature from the athlete you are prompted with different options. You can either replace the redemption with a replacement card (another card of equal or greater value), Panini Points, or other alternatives that we have available. Due to the number of athletes returning cards after release date, we are experiencing a backlog in fulfilling replacement card requests. Rest assured, we will fulfill requests as the players return their cards. However, if you choose to wait for the original redemption, we will notify you via email once a shipment is being created. To find out what other alternatives we have available please call the redemption toll-free phone number to hear more. 

      Hours: 8:00am 5:00pm (CDT) Monday - Friday 

      Toll-Free Redemption Line: ************** 

      Thank you for being a valued collector and we hope to hear from you soon. 

    • Initial Complaint

      Date:01/27/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Completely incompetent and unprofessional business. I submitted redemptions after 6 months I submitted for replacements because they were taking so long. It's now been roughly 10 months. I call for an update today and they tell me we are behind you'll have to wait **** more months. When asked what's the process that causes that type of wait when it's literally just sending me something different was told I can't tell you but you'll need to wait up to another 12 months. You spend 100s on a hobby box get some redemption in it and can't even get that auto. Got to be something illegal about this.

      Business Response

      Date: 09/08/2023

      Dear Valued Panini Customer, 

      We sincerely apologize for the inconvenience and frustration caused by poor communication in the past. We appreciate your patience and would love to help you with your concerns. For redemptions, after the original 120 waiting period for your redemption, if we have not received the signature from the athlete you are prompted with different options. You can either replace the redemption with a replacement card (another card of equal or greater value), Panini Points, or other alternatives that we have available. Due to the number of athletes returning cards after release date, we are experiencing a backlog in fulfilling replacement card requests. Rest assured, we will fulfill requests as the players return their cards. However, if you choose to wait for the original redemption, we will notify you via email once a shipment is being created. To find out what other alternatives we have available please call the redemption toll-free phone number to hear more. You can also provide a ticket id here and I can investigate it further. 

      Hours: 8:00am 5:00pm (CDT) Monday - Friday 

      Toll-Free Redemption Line: ************** 

      Thank you for being a valued collector and we hope to hear from you soon. 

       

    • Initial Complaint

      Date:01/27/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been waiting over 10 years in some cases for a redemptions to be sent in replacement of cards. I have called on numerous occasions, and have either been assured that something would be done, or have left a message, and I've had no return response. All I want is for Panini to make this, right.

      Business Response

      Date: 09/11/2023

      Dear Valued Panini Customer, 

      We sincerely apologize for the inconvenience and frustration caused by poor communication in the past. We appreciate your patience and would love to help you with your concerns. If you need any assistance, you can describe your issue here (with a ticket id) or you can also use the toll-free line I provided below to contact a representative to help guide you for assistance. Please keep in mind that for redemptions, after the original 120 waiting period, if we have not received the signature from the athlete you are prompted with different options. You can either replace the redemption with a replacement card (another card of equal or greater value), Panini Points, or other alternatives that we have available. Due to the number of athletes returning cards after the release date, we are experiencing a backlog in fulfilling replacement card requests. Rest assured, we will fulfill requests as the players return their cards. We sincerely apologize for the inconvenience and frustration caused by this delay. However, if you choose to wait for the original redemption, we will notify you via email once a shipment is being created. 

      Toll-Free **************** Line: ************** 

      Hours: 8:00am 5:00pm (CDT) Monday - Friday 

      Thank you for being a valued collector and we hope to hear from you soon. 

    • Initial Complaint

      Date:01/26/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I redeemed a redemption in April of 2021 for a Lamelo Ball rookie auto card. The card sells for $1,000+. Panini has done nothing to send out the card or respond to contact for a resolution. I've made repeated attempts at contact via their website messages and filed reports within their website. Ticket is #*******. I would like this card.

      Business Response

      Date: 09/11/2023

      Hello ***,

      After further investigation, it looks like this redemption was shipped to you 2023-02-07 08:21:13 AM. If you needed extra assistance or have any extra questions, please feel free to contact the toll-free line I provided below.  

      Hours: 8:00am 5:00pm (CDT) Monday - ********************************************* Line: ************** 

      Thank you for being a valued collector and we hope to hear from you soon. 

    • Initial Complaint

      Date:01/26/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been waiting almost two years for Panini America to replace a damaged card I sent them April 2021 and a Redemption for a card I filled out July 2021. When you buy a box of cards sometimes players are not able to sign the autograph when the box releases. In this case Panini America provides a redemption card with a scratch off code. This code can be submitted through their website and they will later send you that card. The two boxes of cards I hoist were close to 1000$ at the time and I currently have nothing for it. I have tried to call, email, private message, ect and they are almost impossible to get ahold of. The two times I got through via telephone they told me I would have my card in 60'days. I would then wait 60 days and nothing. Again phone lines go frozen. Im sure you are well aware of this problem based on how rampant it is and there rating with the BbB however, I think it is completely unethical they are doing this to peoples hard earned money and I simply don't have any other options on how to get this resolved. Appreciate anything you can do to help.

      Business Response

      Date: 09/08/2023

      Dear Valued Panini Customer, 

      We sincerely apologize for the inconvenience and frustration caused by poor communication in the past. We appreciate your patience and would love to help you with your concerns. For redemptions, after the original 120 waiting period for your redemption, if we have not received the signature from the athlete you are prompted with different options. You can either replace the redemption with a replacement card (another card of equal or greater value), Panini Points, or other alternatives that we have available. Due to the number of athletes returning cards after release date, we are experiencing a backlog in fulfilling replacement card requests. Rest assured, we will fulfill requests as the players return their cards. However, if you choose to wait for the original redemption, we will notify you via email once a shipment is being created. To find out what other alternatives we have available please call the redemption toll-free phone number to hear more. 

      For factory damage tickets, due to the unprecedented volumes of damage card replacement requests in past months, factory damage replacements are experiencing a backlog in fulfillment. If its in the queue, it will be replaced. You can also replace the factory damage card with Panini Points or other alternatives available. To find out what other alternatives we have available please call the factory damage toll-free phone number I provided below to hear more. Please keep in mind that we have professional appraisers that value your card(s) and base the value on the current market to find what equal value replacement is needed. We do not value based on when the card(s) are put into the queue. Because we are aware of the collector's market, we try our best to honor what we deem to be the current values, with respect to what we have available. We sincerely apologize for the inconvenience and frustration caused by this delay. However, if you choose to wait for the original replacement, we will notify you via email once a shipment is being created. 

      Hours: 8:00am 5:00pm (CDT) Monday - ********************************************* Line: ************** 

      Thank you for being a valued collector and we hope to hear from you soon. 

    • Initial Complaint

      Date:01/25/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called the number provided and spoke to *******  I explained the situation and we came to a resolution.  Thank you ***, I appreciate your time!  Thank you Panini!

      Business Response

      Date: 09/08/2023

      Dear Valued Panini Customer, 

      We sincerely apologize for the inconvenience and frustration caused by poor communication in the past. We appreciate your patience and would love to help you with your concerns. For redemptions, after the original 120 waiting period for your redemption, if we have not received the signature from the athlete you are prompted with different options. You can either replace the redemption with a replacement card (another card of equal or greater value), Panini Points, or other alternatives that we have available. Due to the number of athletes returning cards after release date, we are experiencing a backlog in fulfilling replacement card requests. Rest assured, we will fulfill requests as *********** return their cards. However, if you choose to wait for the original redemption, we will notify you via email once a shipment is being created. To find out what other alternatives we have available please call the redemption toll-free phone number to hear more. 

      Hours: 8:00am 5:00pm (CDT) Monday - Friday 

      Toll-Free Redemption Line: ************** 

      Thank you for being a valued collector and we hope to hear from you soon. 

    • Initial Complaint

      Date:01/25/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have reviewed the business response and accept this resolution. 

      Business Response

      Date: 09/11/2023

      Dear Valued Panini Customer, 

      We sincerely apologize for the inconvenience and frustration caused by poor communication in the past. We appreciate your patience and would love to help you with your concerns. For redemptions, after the original 120 waiting period for your redemption, if we have not received the signature from the athlete you are prompted with different options. You can either replace the redemption with a replacement card (another card of equal or greater value), Panini Points, or other alternatives that we have available. Due to the number of athletes returning cards after release date, we are experiencing a backlog in fulfilling replacement card requests. Rest assured, we will fulfill requests as the players return their cards. However, if you choose to wait for the original redemption, we will notify you via email once a shipment is being created. To find out what other alternatives we have available please call the redemption toll-free phone number to hear more. You can also provide a ticket id here and I can investigate it further. 

      Hours: 8:00am 5:00pm (CDT) Monday - Friday 

      Toll-Free Redemption Line: ************** 

      Thank you for being a valued collector and we hope to hear from you soon. 

    • Initial Complaint

      Date:01/24/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello I am filing this complaint because on Feb 25,2022 I purchased some 2022 *** Blaster hoops from target for $52.41. One of the memorabilia cards in the blaster was damaged. So I sent in the card in to Panini America **** expecting it to be sent back within the **** weeks that was listed on the website. They finally get card ticket number ******. Fast forward to July I contact them by email no reply, same for Sept, Oct and Nov. During this time I had **************************************** I ************ from them in Jan saying it will take 280 days for a replacement. I get another email shortly after from someone else saying it's gonna take another year!! This is getting ridiculous. I spent alot of money on their products and wasn't expecting this!! I want this resolved!!

      Business Response

      Date: 09/11/2023

      Dear Valued Panini Customer,  

      We apologize for the long wait and appreciate your patience. Due to the unprecedented volumes of damage card replacement requests in past months, factory damage replacements are experiencing a backlog in fulfillment. If its in the queue, it will be replaced. You can also replace the factory damage card with Panini Points or other alternatives available. To find out what other alternatives we have available please call the factory damage toll-free phone number to hear more. Please keep in mind that we have professional appraisers that value your card(s) and base the value on the current market to find what equal value replacement is needed. We do not value based on when the card(s) are put into the queue. Because we are aware of the collector's market, we try our best to honor what we deem to be the current values, with respect to what we have available. We sincerely apologize for the inconvenience and frustration caused by this delay. However, if you choose to wait for the original replacement, we will notify you via email once a shipment is being created. 

      Hours: 8:00am 5:00pm (CDT) Monday - Friday 

      Toll-Free Factory Damage Line: ************** 

      Thank you for being a valued collector and we hope to hear from you soon. 

    • Initial Complaint

      Date:01/24/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I BOUGHT A *** OF PANINI WWE CARDS AT A ******* STORE IN **************. (ON 6-24-22-COST $37.30) WHEN I OPENED THE *** NEARLY ALL THE CARDS HAD CORNER DINGS BUT I DECIDED TO JUST RETURN A FEW WWE PRIZM CARDS (5 CARDS) TO THEM FOR REPLACEMENT. (SENT 7-6-22 ** TRACKING NUMBER **** **** **** **** **** 85) *THIS IS NO LONGER IN THE ** SYSTEM- I FILLED OUT THE RETURN FORM ON THEIR SITE FOR DAMAGED PRODUCT. (their ticket ref numbers-******-******-****** I TRIED CALLING THEM A NUMBER OF TIMES AT ************ BUT REACHING A PERSON WAS DIFFICULT. MOST TIMES I HAD TO LEAVE A MESSAGE WHICH WAS NEVER RETURNED. I WAS FINALLY ABLE TO GET IN TOUCH WITH A CUSTOMER SERVICE PERSON WHO TOLD ME THEY WERE VERY BACKED UP DUE TO COVID. THIS WAS TWO MONTHS AGO AND I AM STILL WAITING FOR REPLACEMENT CARDS. (FROM LAST JULY WHEN THEY GOT THE PACKAGE TO TODAY.) RETURNING THE CARDS TO ******* ARE NOT ALLOWED AS THEY DO NOT TAKE OPEN PACKS OF PRODUCT LIKE THIS. IT'S BEEN SO LONG THE CREDIT CARD COMPANY WILL NOT HONOR REBURSEMENT THAT WAS THIS LONG AGO.

      Business Response

      Date: 09/11/2023

      Hello *****,

      After further investigation, your factory damage tickets #******, #******, #****** were all shipped 2023-05-04 03:04:06 PM. We would consider these claims resolved but if you have any more questions about our product, please feel free to contact the toll-free line I provided below. 

      Hours: 8:00am 5:00pm (CDT) Monday - *************************************************** Line: **************  

      Thank you for being a valued collector and we hope to hear from you soon. 

    • Initial Complaint

      Date:01/22/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Business is fraudulently promising value of certified signatures and memorabilia guaranteed to withhold value in market yet fails consistently to provide the signatures and memorabilia of those stated on "guaranteed" redemption cards in order to provide such assets. I personally have had "redemption" cards/certificates in hold for over three years in order to obtain the promise that has been stated by Panini America. I recently was provided a replacement card for a redemption that was stated to be "of same or more value" of the redemption card I processed but is in fact of much less value. There needs to be a reckoning of the practices this company is bestowing upon the community of fans and collectors. It is a shame that this company is allowed to practice business in our country.

      Business Response

      Date: 09/11/2023

      Dear Valued Panini Customer,  

      We sincerely apologize for the inconvenience and frustration caused by your issue. Keep in mind that most of our products are marketed as On Average because not every box is going to have an autograph or memorabilia card. Some hobby boxes do have guaranteed autographs or memorabilia, but they will be marketed as Guaranteed. For redemptions, after the original 120 waiting period for your redemption, if we have not received the signature from the athlete you are prompted with different options. You can either replace the redemption with a replacement card (another card of equal or greater value), Panini Points, or other alternatives that we have available. Due to the number of athletes returning cards after release date, we are experiencing a backlog in fulfilling replacement card requests. Rest assured, we will fulfill requests as the players return their cards. However, if you choose to wait for the original redemption, we will notify you via email once a shipment is being created. To find out what other alternatives we have available please call the redemption toll-free phone number to hear more. You can also provide a ticket id here and I can investigate it further. 

      Please keep in mind that we have professional appraisers that value your cards and base the value on the current market to find what equal value replacement is needed. We do not value based on when the card(s) are put into the queue. Because we are aware of the collector's market, we try our best to honor what we deem to be the current values, with respect to what we have available. We sincerely apologize for the inconvenience and frustration caused by this delay. However, if you choose to wait for the original replacement, we will notify you via email once a shipment is being created. If you have any more questions about our product, please feel free to contact the toll-free line I provided below. 

      Hours: 8:00am 5:00pm (CDT) Monday - Friday  

      Toll-Free **************** Line: **************  

      Thank you for being a valued collector and we hope to hear from you soon. 

    Panini America is NOT a BBB Accredited Business.

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